It seems that Enterprise is hiring non-English speaking clerks that are…read morelocated outside the USA to save on costs. If is very frustrating to deal with their associates that are not fluent in English!! I have to ask for repeated items to be sure of an understanding so please start hiring associates that can communicate with your customers. Avis doesn't seem to have that problem!!!

I had a reservation and showed up exactly on time. Clerk informed me that they had no car in my…read moreclass available and I could take a lower class vehicle (that unfortunately I am too tall to sit in). I mentioned this is unusual and enterprise always offers a higher tier when your car class is unavailable. The clerk said I could first pay $20 more for another car, then $2 more. I objected that I have a reservation with a firm price already booked. The manager intervened and did find me another vehicle after I protested. But later on I realized the car was missing window wipers and had low tires. Not up to Enterprise standards.

Great experience. lost and found is a pretty decent system. they were able to find the item I had…read moreleft in the car fairly quickly. Very awesome selection of vehicles and the usage of their business is very straight forward and convenient

It was such a pleasant experience as always when I rent a vehicle at this location. Staff members…read moreare very professional and extremely accommodating.

There's a new sheriff in town! This company was amazing to rent from.. The process went smoothly…read moreand they dropped off and pick up at your door.. No traffic and no lines!

The car drove well and the rental rate was one of the best available. My pick up and drop off was…read morevery punctual and seamless. The only issue I have is that the car smelled pretty bad, I purchased air fresheners and sprayed with Lysol but the smell did not go away. The customer service people were very nice and accommodating, hence why I rated it 4 stars instead of 3 stars due to the smell.

OK, I'm giving two stars rather than one, because the car itself was fine and got me where I needed…read moreto go. BUT, I will never rent from Avis again. 1. When I ordered the car online, I first saw a price that looked very reasonable. I was about to click the button but I saw a message suggesting I sign up for membership to get an even better price. So I went to do that, and when I came back to order a car the price had doubled. I was afraid it would keep going up, so I just went ahead with it. Then the next day I was still bugged by this so I called customer service. The guy told me I should be able to get the original price, but he couldn't do it -- I'd have to bring it up when I returned the car after my rental. He promised me that he made a note about it and gave me a case #. 2. Went to pick up the car. The "intermediate" class car I'd reserved was no available. The woman at the counter offered me a mini-van. I did not want that because a) I wanted a trunk b) fuel cost c) Don't want to navigate around with a mini-van. Only when I suggested I could wait did she investigate and say a car would be available in half an hour. It ended up being an hour, but I was given a compact. This is smaller than the Intermediate I'd reserved, but she refused to lower my rate and insisted I had ordered "economy." I have the email to prove she's wrong. 3. The trunk button on the remote did not work, but I could open trunk from inside the car. Not that big of a deal, but, just another detail. 4. I had reserved/pre-paid the car for 3 days and indicated a time I expected to return it. On that day, I realized I'd need to keep it a few more hours. The rental price is per day, not per hour. But I called just to be helpful to let them know I'd be a little late in case that impacted another customer. I was told by Avis Customer Service that I'd have to pay for an additional day. I had little choice, so I accepted this. 5. When I returned the car, this woman was very nice and professional, but told me she could not handle issue #1. That I should call customer service. But she said my problem happened to customers all the time and I should get a reduction in price. ALSO: she told me #4 was a lie and indeed I was not getting charged extra. So, good news, but the call-center customer service sucks. 6. When I finally got home I called customer service about Issue #1. I was told that there was no note promising a price reduction, so he could not help me. He told me he could escalate it, and a supervisor would reach out to me within a few days. Nobody reached out to me. In short: The car was fine, but you can't trust their customer service. Never use Avis.

BE AWARE OF SCAM!! HORRIBLE EXPERIENCE…read more I reserved a full size SUV a few days ago. When I first arrived I was told my car is not available. However, there was a woman at the counter who claimed to be the manager said they could swap it with a EV with no additional cost. I was fine with the replacement but confused about the "additional cost" she was referring to. I knew the EV costs less. So I asked for a price difference refund because at the time that I booked my car, EV was $30 cheaper than the SUV. She refused and bluntly lied to me multiple times: 1) she said the EV is more expensive. When I corrected her and showed her the online quote of both cars for a later date since all inventories that day were fully booked so she had no proof, she said whatever price I saw online in the past has "expired" and she will only reference today's price which was not even available. I told her if I wanted to book an EV I could've done it a few days ago on a much cheaper price. I decided not to as I am traveling with my 2 year old so making stops to charge is less ideal. It was not my fault that the car I booked was not available so why would I have to take a financial loss to cover their mistake? She simply blamed the website. She then kept repeating herself asking me to reference to "today's rate" which was nowhere to be found. 2) she walked away and came back and started saying she tried to reach out to me in advance but the phone number on file was invalid. Later that day, when I called the Avis customer service to file a complaint, the service representative explicitly confirmed my cell number on file was correct. On the other side, this location never picked up their phone calls. There were two other groups of people at the same time in the office with me who were having the same issue - ordered an SUV but were offered to swap to an EV. The option was either wait an hour for the SUV (I was not even offered this option) or get the EV right away with "no additional cost" (keep in mind EV costs less). This could be a new way for them to rip off people by having their customers to pay more for a cheaper rental. DO NOT RENT A CAR FROM THAT LOCATION OR BE READY FOR YOUR TRAVEL PLAN TO BE RUINED.

When I arrived, they said the only electric car left was a Lucid, however they did not have the…read moreplug for charging. Then for non-electric, they was an additional $5/day fee. This was giving me no choice. How could I charge the car? This really sounded like a scam. Lot was also not well maintained. The car was very dirty inside and the windows were full of highway driving bugs and dirty. I would not recommend this business. And will not come again.

I have been a longtime patron of this location because of its convenience and accessibility. Time…read moreand again, I have tried to give the service and vehicle availability the benefit of the doubt. While the customer service has shown some improvement, the overall emotional intelligence and attentiveness of the staff still needs significant work. There are a couple of employees who do a good job, but more often than not, I encounter recurring issues at this location. Needless to say, I've found myself returning to Enterprise more frequently for a smoother and more reliable experience.

Employee by the name Q helped me out, and got me a vehicle in a professional manner. Then was there…read moreto check me out, overall good service.

Terrible service made reservation online and modified same day at no point did they notify me that…read morethey had no cars. Paid for transportation to the business and upon arrival they couldn't help me further stating that they were booked up. I don't recommend this rental car place

I had a great experience here. I reserved my car online. The instructions were clear. I was able to…read morepick up the rental within 10 minutes and returning the car was super smooth and easy too. I would definitely come back to rent a car from here again.

Customer service is non existent, tried calling them 5 times in the past 2 days to work out a drop…read moreoff issue and no one has answered, got their 24/7 hotline and they said to try calling them again in 15 minutes.

Thrifty Rents Electric cars to customers and doesn't tell them. They also tell customers it takes…read moregas when it doesn't. They rented us an Electric car that we didn't reserve or ask for at the Atlanta airport location. They also tried to upswell a car we didn't rent and charge us an additional $500. We were told the car they gave us takes gas and it did not!!!!!!! We nearly broke down at the 2 hour mark on a 8 hour drive to Savannah which should have taken 4 hours!!! This is all because of the personal who is untrained and gives WRONG information. There was no way we could drive it back to Atlanta and risk it breaking down or missing our performance. We were on a time crunch and cannot stop at every charging station making the trip and additional 4 hours. We went to Savannah airport the next day to exchange the electric car for one that took gas. However, they made us pay for a completely new car reservation. They took the Electric car back. They said they would email Thrifty at Atlanta airport to let them know the electric car was returned. However, they refused to CC us on the email. Guess what???!!! The email was never sent. We returned the car that took gas the next day to Atlanta and they said they had NO record of us returning the electric one in Savannah. But get this! When they scanned the car that took gas back as a return they scanned the wrong car as it was the electric one! So now everything is screwed up. And there's no proof of us returning either car and they will not close the accounts. On top for that, we are paying for 2 car rentals. I keep calling 912-966-2277. But no one picks up. I can't get in touch with anyone. AND NO ONE is handling this properly. I want a refund or I'm calling and reporting to the BETTER BUSINESS BUREAU. Someone could get in a major accident. Thrifty cannot tell a customer a car takes gas when it doesn't!!!!!! Then charge us extra for a new car and never close the account.

Can I give Thrifty/Dollar Rental Car a NEGATIVE 99 stars instead of one star?…read moreAfter waiting in a line that reminded me of Disney World's Space Mountain during Easter vacation, I got to the desk finally after a little over an hour. They took my info, I stiff-armed the BS about their insurance - which even a moron knows is a total rip off. But wait, there's more. After I waited an hour in line to reach the desk, and then about 15 minutes for the paperwork, I was informed that there would be a further wait to actually receive the car. So here I am sitting own the floor of the office along with 100 other pissed off travelers waiting for cars to be dealt out. 3 1/2 hours of my life that I'll never get back, but I learned a valuable lesson. Don't rent from Dollar/Thrifty in Atlanta Airport ever again!

Amazing service always has vehicles. Great staff, Quick process, best rental experience downtown!read more

Why do all Hertz locations in Atlanta have such bad ratings? Probably lack of service! Made a same…read moreday reservation, arrived at location at pick up time and was told by highly unenthusiastic staff that they had no cars. And was told she didn't know who else did when I asked. DON'T GO HERE.

Getaround is the easiest car sharing app for the renter and the host. Unlock the vehicle with your…read morephone, no personal contact required.

I have rented cars thru this app for just over a year. The hosts and cars are ok, but the CUSTOMER…read moreSERVICE is CRAP and they add on fees that really add up over time. Every customer services agent I've had the misfortune of dealing with spoke English as a second language which made communication a nightmare! I paid someone to take me to pick-up a car I'd rented before. When I got to the location the car was not there. My phone rang just as I pulled up to where the car should have been. It was GetAround notifying that the car was not availble! (you couldn't have called me before now?) The agent tracked the car and I was told it was about 20 min from where I was and that no other cars were available near me. The agent voided/reversed the reservation and the $256 I'd paid ($106 for using the car for the day plus $150 deposit) was IMMEDIATELY put back on my card. The agent advised I should search again for another suitable vehicle and start over with my reservation. I went back home, started over and low and behold...the car I'd reserved showed up in the results! Before booking it, I called GetAround to see if it was a mistake or if it was indeed available. I was told it was available, so I booked it...AGAIN. This time I called back TWICE before going to pick the car up. Each time I was told the car would be there, so I paid someone to take me to get the car...THE CAR WAS NOT THERE AGAIN. Called GetAround and spoke with an agent who in my opinion...spoke about as much English as I speak KLINGON! He canceled the second trip and in doing so...tied up $250 of my hard earned dollars for the next 10 days DESPITE ME REQUESTING that he MAKE SURE THE FUNDS WERE IMMEDIATELY RETURNED TO MY CARD! There're so much more blood curdling things that went wrong with this experience, but recalling these details is literally causing my blood pressure to rise and affecting my vision as I'm seeing red spots while I'm typing. It could be due to the MIND NUMBING hold music I've been listening to for the last 45 MINUTES while trying to speak with a supervisor. No need in your having to go thru what I'm going thru...learn from my mistakes...if at all possible, just DON'T DO IT!