It seems that Enterprise is hiring non-English speaking clerks that are…read morelocated outside the USA to save on costs. If is very frustrating to deal with their associates that are not fluent in English!! I have to ask for repeated items to be sure of an understanding so please start hiring associates that can communicate with your customers. Avis doesn't seem to have that problem!!!

I had a reservation and showed up exactly on time. Clerk informed me that they had no car in my…read moreclass available and I could take a lower class vehicle (that unfortunately I am too tall to sit in). I mentioned this is unusual and enterprise always offers a higher tier when your car class is unavailable. The clerk said I could first pay $20 more for another car, then $2 more. I objected that I have a reservation with a firm price already booked. The manager intervened and did find me another vehicle after I protested. But later on I realized the car was missing window wipers and had low tires. Not up to Enterprise standards.

Great experience. lost and found is a pretty decent system. they were able to find the item I had…read moreleft in the car fairly quickly. Very awesome selection of vehicles and the usage of their business is very straight forward and convenient

It was such a pleasant experience as always when I rent a vehicle at this location. Staff members…read moreare very professional and extremely accommodating.

When I arrived, I was greeted by Sally. She was very knowledgeable and helped me navigate to the…read moreinternational terminal in a timely fashion! Very rarely do people have a good rental experiences but Sally went above and beyond and made this a seamless process!

OK, I'm giving two stars rather than one, because the car itself was fine and got me where I needed…read moreto go. BUT, I will never rent from Avis again. 1. When I ordered the car online, I first saw a price that looked very reasonable. I was about to click the button but I saw a message suggesting I sign up for membership to get an even better price. So I went to do that, and when I came back to order a car the price had doubled. I was afraid it would keep going up, so I just went ahead with it. Then the next day I was still bugged by this so I called customer service. The guy told me I should be able to get the original price, but he couldn't do it -- I'd have to bring it up when I returned the car after my rental. He promised me that he made a note about it and gave me a case #. 2. Went to pick up the car. The "intermediate" class car I'd reserved was no available. The woman at the counter offered me a mini-van. I did not want that because a) I wanted a trunk b) fuel cost c) Don't want to navigate around with a mini-van. Only when I suggested I could wait did she investigate and say a car would be available in half an hour. It ended up being an hour, but I was given a compact. This is smaller than the Intermediate I'd reserved, but she refused to lower my rate and insisted I had ordered "economy." I have the email to prove she's wrong. 3. The trunk button on the remote did not work, but I could open trunk from inside the car. Not that big of a deal, but, just another detail. 4. I had reserved/pre-paid the car for 3 days and indicated a time I expected to return it. On that day, I realized I'd need to keep it a few more hours. The rental price is per day, not per hour. But I called just to be helpful to let them know I'd be a little late in case that impacted another customer. I was told by Avis Customer Service that I'd have to pay for an additional day. I had little choice, so I accepted this. 5. When I returned the car, this woman was very nice and professional, but told me she could not handle issue #1. That I should call customer service. But she said my problem happened to customers all the time and I should get a reduction in price. ALSO: she told me #4 was a lie and indeed I was not getting charged extra. So, good news, but the call-center customer service sucks. 6. When I finally got home I called customer service about Issue #1. I was told that there was no note promising a price reduction, so he could not help me. He told me he could escalate it, and a supervisor would reach out to me within a few days. Nobody reached out to me. In short: The car was fine, but you can't trust their customer service. Never use Avis.

When I arrived, they said the only electric car left was a Lucid, however they did not have the…read moreplug for charging. Then for non-electric, they was an additional $5/day fee. This was giving me no choice. How could I charge the car? This really sounded like a scam. Lot was also not well maintained. The car was very dirty inside and the windows were full of highway driving bugs and dirty. I would not recommend this business. And will not come again.

I have been a longtime patron of this location because of its convenience and accessibility. Time…read moreand again, I have tried to give the service and vehicle availability the benefit of the doubt. While the customer service has shown some improvement, the overall emotional intelligence and attentiveness of the staff still needs significant work. There are a couple of employees who do a good job, but more often than not, I encounter recurring issues at this location. Needless to say, I've found myself returning to Enterprise more frequently for a smoother and more reliable experience.

Employee by the name Q helped me out, and got me a vehicle in a professional manner. Then was there…read moreto check me out, overall good service.

I rarely give 1 star reviews but what a waste of a Saturday! The brakes were failing on my rental…read moreso I called at 9am to switch out my car. Faith Joseph suggested I get the brakes repaired at their expense. Umm, no thanks! Then she said the system was down but they'd call when the computers were working or I could call to follow up. I called at 1pm and was put on hold. After 30 minutes I headed to Enterprise. No-one clicked back over to say "our system is still down, we'll call you when it's working." I got in line and disconnected the call, 3 agents were at the desk. I explained that I'd been left on hold indefinitely. Tyler said, "That's cause the system had been down." It wasn't much of a greeting and no apology or status update was provided. 15 minutes later I asked if the system was back up. "No." Someone could have mentioned that.. I said I'd written a good review but it's bad service to leave customers on hold indefinitely then ignore them in line. Faith became defensive and argumentative, stating "the system was down when you called, it was down when you got in line and it's down now." She repeatedly called me rude and raised her voice. When I said the conversation was unproductive, Faith said "I can talk as long as I want. I don't have to listen to you." Faith said she should terminate my contract and because she is the branch manager I have no recourse. I have never been treated so rudely. Eventually, I gave up and left. A few hours later after I'd already gassed up and driven home, Ada called to say the system was back up. I returned and switched into a safer car. What could have been remedied with a courteous phone call escalated into a 7 hour ordeal. Ada and Bobby were great. Unfortunately, Faith's unprofessionalism and hostility ruined the entire experience. Returning the car was smooth, a very nice lady checked me out and dropped me off half a mile away. I received my receipt via email. But the damage is done. I will never patronize this Enterprise again. Renter beware!

My last experience was a bit of a let-down from my previous visit. They were out of…read morecompact/economy cars and tried to put me in a super huge SUV with a bazillion upgrades and rims the size of bicycle tires. Uhh, no thanks. Not only would I likely crash the thing given the size of my usual ride, but I was going on a 600 mile trip and had no desire to spend an even more exorbitant amount on a gas. Well, I've got to give them props for at least finding away to accomodate my fears and cheapness. There was one regular sedan on the lot. However, it was "wrapped." Yes, as in wrapped with an advertisement. In this case it was an ad for energy sheets. Think those Listerene dissolvable strips that were all over the place a few years ago, except for an energy boost instead of breath freshening. This doesn't seem so bad, except for the website and twitter handle for this product, which was emblazoned on all four sides of the vehicle: @takeasheet and takeasheet.com. Yes, I drove around in a bright red vehicle for four days that had a giant tongue on the hood and "take a sheet" on all the doors. I've never gotten so many honks from truckers before in my life. Oh, did I also mention this was to get to a work conference? Oh yes. The final straw was that the car smelled like someone had smoked a dozen cigars with the windows rolled up and the AC on full blast. So not only did I roll up to a business meeting in a "take a sheet" car, I smelled like a Waffle House waitress for the whole week. In retrospect, I probably should have taken the SUV.

Customer service is non existent, tried calling them 5 times in the past 2 days to work out a drop…read moreoff issue and no one has answered, got their 24/7 hotline and they said to try calling them again in 15 minutes.

Thrifty Rents Electric cars to customers and doesn't tell them. They also tell customers it takes…read moregas when it doesn't. They rented us an Electric car that we didn't reserve or ask for at the Atlanta airport location. They also tried to upswell a car we didn't rent and charge us an additional $500. We were told the car they gave us takes gas and it did not!!!!!!! We nearly broke down at the 2 hour mark on a 8 hour drive to Savannah which should have taken 4 hours!!! This is all because of the personal who is untrained and gives WRONG information. There was no way we could drive it back to Atlanta and risk it breaking down or missing our performance. We were on a time crunch and cannot stop at every charging station making the trip and additional 4 hours. We went to Savannah airport the next day to exchange the electric car for one that took gas. However, they made us pay for a completely new car reservation. They took the Electric car back. They said they would email Thrifty at Atlanta airport to let them know the electric car was returned. However, they refused to CC us on the email. Guess what???!!! The email was never sent. We returned the car that took gas the next day to Atlanta and they said they had NO record of us returning the electric one in Savannah. But get this! When they scanned the car that took gas back as a return they scanned the wrong car as it was the electric one! So now everything is screwed up. And there's no proof of us returning either car and they will not close the accounts. On top for that, we are paying for 2 car rentals. I keep calling 912-966-2277. But no one picks up. I can't get in touch with anyone. AND NO ONE is handling this properly. I want a refund or I'm calling and reporting to the BETTER BUSINESS BUREAU. Someone could get in a major accident. Thrifty cannot tell a customer a car takes gas when it doesn't!!!!!! Then charge us extra for a new car and never close the account.

Can I give Thrifty/Dollar Rental Car a NEGATIVE 99 stars instead of one star?…read moreAfter waiting in a line that reminded me of Disney World's Space Mountain during Easter vacation, I got to the desk finally after a little over an hour. They took my info, I stiff-armed the BS about their insurance - which even a moron knows is a total rip off. But wait, there's more. After I waited an hour in line to reach the desk, and then about 15 minutes for the paperwork, I was informed that there would be a further wait to actually receive the car. So here I am sitting own the floor of the office along with 100 other pissed off travelers waiting for cars to be dealt out. 3 1/2 hours of my life that I'll never get back, but I learned a valuable lesson. Don't rent from Dollar/Thrifty in Atlanta Airport ever again!

Amazing service always has vehicles. Great staff, Quick process, best rental experience downtown!read more

Why do all Hertz locations in Atlanta have such bad ratings? Probably lack of service! Made a same…read moreday reservation, arrived at location at pick up time and was told by highly unenthusiastic staff that they had no cars. And was told she didn't know who else did when I asked. DON'T GO HERE.

Getaround is the easiest car sharing app for the renter and the host. Unlock the vehicle with your…read morephone, no personal contact required.

I was charged additional fees unfairly. The host claims I was smoking, but I don't smoke at all…read more It's giving they keep a lighter hidden in a place you'd never look so they can say it was yours. I will be contacting my bank regarding this. Also the amount of the car isn't worth it. They say oh, we have an hourly rate but they don't. You may as well pay for the whole day again.

It's kind of hard to really review a Marta station, right? But this is probably one of the largest…read moreones, as it is the main hub for all the cool attractions and entertainment events in Atlanta. This is a pretty clean station; it has plenty of entrances/exits. , Tip: I highly recommend always making sure you get a regular Breeze Card as they have a life of 3 years (plastic) and can be reloaded over and over again, which can save you from having to always pay a fee $2 or having to always pay a $1 fee each time you pay for a paper ticket. Remember: Paper tickets are single-use, paper, and non-reloadable. Each time you get one, you pay $1 plus the cost of the fare. Plastic Breeze cards are reusable, reloadable, balance protection if registered. They can be used over and over again for 3 years, and only have a $2 fee once, until they expire after 3 years, and you need another one. As for Marta? It's $2.50 for one way ($5 roundtrip), but if you plan to take multiple trips over and over again, you can get an unlimited day for $9, $14 for 2 days, $16 for 3 days, etc. [Review 749] - 22nd Review of 2025

Although Atlanta does not have the mass transit like NYC, Boston or Chicago, MARTA is a good option…read morewhen commuting to the airport, Buckhead or the convention center. At a cost of $2.50 per trip with up to four transfers allowed in a 3 hour window, it is a "breeze" to use in the city. This past weekend, when many gas stations were empty, car rentals were over $100 a day and a lift from the airport was up to $233, MARTA was an easy and affordable way to travel in Atlanta. If making a lot of trips, passes are $9 for the day or $14 and $16 for a two or three day passes. Check the schedule so that you know where to transfer, which exit to take and what is running. The Convention Center is huge, so be prepared for a long walk after leaving the terminal. The redline has limited hours on Sunday, so plan ahead.