This Avis location is about 5 minutes bus ride away from IAD airport. When we exited the airport, I saw a shuttle leaving but there was one more waiting at the stop. Seemed liked they had frequent shuttles running. Upon arriving at the lot, the shuttle dropped us off at the Avis Preferred booth. My rental car was already assigned and ready for pickup without having the need to go to the counter. But I still went to the counter to request changing the sedan to a SUV. The agent quickly changed it for me and I got the confirmation under a minute. That a fast friendly service. The car I got was super clean. It had 33K miles but all features worked fine. The exit was a breeze using the QR code. This was another great Avis experience. read more

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Where do I begin? I reserved the specific car I wanted a month in advance. When I arrived, they gave me a completely different vehicle than the one I had reserved. It took forever to get that sorted out. Before leaving, I specifically asked the agent, "If I fill the gas tank before returning the car, I won't be charged for fuel, right?" The agent told me, "No." I returned the car with a full tank of gas, but when I got home, I realized Avis had still charged me $70 for fuel. I contacted customer service, and they refused to reverse the charge. In my experience, Avis has some of the worst customer service I've dealt with. Be very careful before agreeing to any prepaid fuel or refueling options. Even if you return the car with a full tank, you could still end up being charged, and getting your money back may not be easy. Just sharing my experience so others can avoid the same problem read more

The shuttle to the Avis location was easy and easily accommodated my luggage. The shuttle back to the airport was also convenient and easy and the porter was helpful. I was presented with all of the usual add ons like unlimited tolls, prepaid gas etc.I declined all of them . I only went on one toll the entire time. The customer service agent was helpful though and he actually asked what I was in town to see and then said that tolls would most likely be avoidable.Gas in VA right now is a little over four dollars for regular. I had reserved a much larger vehicle, but upon inspection realized that I didn't need a vehicle that large. I asked if I could downsize, and the agent was helpful and quickly checking in to see if that was possible. I was also able to get the lower price point that a smaller car would provide. My ride was a Kia Telluride and it was a comfortable car for the trip. I had no problems parking in it in a parking garage in DC and also around town. Like I said, I did receive a toll charge and I'm currently trying to figure out how to pay that. When returning the car, make sure that you look for the signs and don't pull into the first return bay you see. read more

Worst rental car company there. Hidden fees and not upfront with customers. I'd rather walk than rent from these lowlifes ever again

Rental experience was ok but the employee who got me checked in for my rental tried to sell me a $26 toll add on for a trip that he definitely knew had no tolls on it or was super easy to avoid tolls and still get to the destination for (downtown Washington DC). Very poor taste to do this in my opinion. read more

I rented a car and returned it on May 24, 2026 left two items in the backseat of the car, one rain jacket, one fleece jacket. Both of them were very sentimental to me. I immediately filed a report with Avis within an hour of getting to the Washington DC Dulles airport. I have tried several times to get a hold of someone to see if they found the items. I even have reference numbers and they say that reference numbers is no good and it's an email back to me. Avis is the worst effing rental car company that you could ever rent from stay away from them they have zero customer service to help you Do-not Rent from Avis run run run, then they have someone on there and they can give you the runaround to help you. Their service is horrific. It sucks stay away from them.! read more

I must say, I love flying into Dulles Airport. Recently the cars reserved for me are there and they are nice cars. Thank you to whomever is doing that. It is so nice to not have to longer go to a space where the car is not there. The shuttle buses are usually there at the airport and then again to take us to the airport. Thank you again for whomever got this corrected. It is amazing how much the rental car agency has an impact on my travels out here. Hats off to Avis. You have turned around my not so happy feelings from last year. read more

Beware: They were efficient and offered me unlimited tolls for $24.99 for my one day rental. I asked three times and the lady behind the counter assured me there were no hidden fees. A week later I was charged $75 including a "convenience fee". Called Avis - they asked me to call e-tolls. Called them, they sent me back to Avis. Called Avis, nothing. It's a bad movie. I'm filing a complaint with the Attorney General's office. Avoid. read more

Bobby was really great! My friends and I were in town because of a conference and he helped us get to the airport smoothly. He was kind and fun to talk to. Thanks again Bobby. If you have the chance to meet him, ask him about Taylor Swift! read more

Very easy Avis airport location. Shuttle buses every few minutes and just a couple minutes ride. If you have preferred your car should be on the board and your spot ready and/or texted to you and away you go no lines to wait in! read more

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Customer service is non existent. They obviously are just there to pay the rent. There's no pride in their work at all. No greeting, no thank you, just mechanical questions and then done. You might as well just have self service kiosk instead of human's with no soul. The rating here should be -1 read more

Easy check in with a nice guy who said the car looked good and then asked me to give him a 5 star review. 7 days later we received a charge for a $450 cleaning fee with no documentation to justify the charge. We drove 500 miles over 9 days, two long trips with mostly 1-2 miles a day in between. No smoking. No pets. No dirt. We have pictures of the interior and exterior and both were shiny and clean. I searched and saw that this fraudulent behavior is rampant with Avis. Will never rent from them again and will encourage others to steer clear. In 23 of renting cars from every company under the sun, I've never been charged a fee. Shame on you, Avis. read more

I just received a surprise $32 charge for Tolls. I thought I was avoiding any additional charges by paying the charges directly on the day they were incurred. Instead it turns out to avoid paying the fee I had to put the easy-pass transponder in a shield box. While I acknowledge this was on page 5 of the 33 pages of terms and conditions, this requirement was not at all made clear to me when I rented the car and would have been very helpful to have pointed out. I guess they can say I should have read all 33 of those pages. Hopefully this can serve as a warning to others who want to avoid these inflated fees. I should also note that in addition to a nearly $7 per a day convenience fee the toll rates they claim I owe are significantly higher than what I paid directly to the VA toll agency. read more

If I could give 0 stars I would. The management at this location have terrible customer service skills and should not be responsible for handling business on behalf of Avis. Let me save you al some trouble since they do not have their unique policy listed anywhere and will not do you the courtesy of sending you the policy upon your reservation. At this Avis location you need to reserve with a credit card. Despite Avis marketing themselves as a rental company that allows debit cards. This very special and unique location does not allow that. What is unclear is that there might be a possibility for debit card use but only if you are renting the same day you fly in and you pust show a return ticket from the dulles airport. also you are not allowed to return the car to a different location. This is all despite the conflicting information online. Also, if you call Avis customer service thinking that you will be explained this you would be wrong. According to the management at this special avis, you can only know what their policy is by calling this exact location, crossing your fingers and praying that the person on the other line has the decency to explain all of the contingencies and loopholes in their policy without you having to know what exact questions to ask. they make renting from them into a mind game. 0 out of 10 do not recommend. read more

I reserved a hybrid sedan ahead of time and upon arrival they only had a giant minivan which is hard to drive and harder to park in DC with no concessions. Really unhappy people working the booth with zero concern for my experience. $50 gas charge at end. The one nice person was a woman in the parking lot from a different company. read more

The worst service I've ever experienced. There was a man ahead of us and the male cashier straight up berated him. It was absolutely humiliating and unnecessary. They sent a woman back and forth to different cashiers and kept making her go to the back of each cashier line and then when she got to the front they turned off their lane. It was actually crazy I decided to leave because it felt like the employees were trying to make the customers upset so they would leave them alone. I was actually in disbelief. I would not recommend ANYONE to visit this location unless they decide to completely fire their staff and hire all new people. Would give 0 stars if possible. They gave us a dirty vehicle with food crumbs all over the back seat and floor and said they will charge us if we return it dirty. We called a different Avis location and they said they will switch it out for us for free. read more

Avis Car Rental - This is the extremely rude employee. He was literally yelling at the customer - Car Rental Near Me - Dulles, Virginia

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As a long time Avis user, I was deeply disappointed in this rental. When I turned on the car, the low tire pressures warning light appeared. A porter took the car over and put air in three tires. As I drove on the highway, the car felt very light on the road. It had the air numbers on the dash. The porter had severely overinflated the tires. I quickly got off onto Leesburg Pike and saw a Honda dealer. The service tech adjusted the tires to the correct pressure and said I was lucky it didn't blow out. On his gauge, the front left actually read 60 pounds. This is not acceptable practice and is putting customers' lives at risk! read more

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BE CAREFUL!! This is by far the worst rental car facility. I have rented from Avis and others around the globe and nothing is worse than Avis Dulles. Busses run about 1 Avis per 5 other rental car lots. The wait is excruciating. They rarely have more than one exit lane/booth open which takes forever. The app almost never works for quick checkout and has never once worked for check in. Almost never a scraper in the car during snow. Sadly, I have never had a good experience at this location (other locations seem great). read more

Worse car rental experience I've had. Bus took a long time to arrive. Inside office was a Huge line and only one employee. There was a manager somewhere but he was not helping out despite 30 people standing there at 1am. It took over 2 hours from getting off the plane until I got a car. (No checked bags) read more

We rented a mid sized SUV from this location a white Toyota Rav 4. When we got in to the place off of the shuttle bus there was a 2 hour long line. There were only two guys sitting behind the desk neither of which could speak very good English and did not know how to type on a keyboard. It took about 15 minutes per person and about 2 hours later had the paper telling us where the car was. Not to mention while at the desk the man was very rude and yelled a few times. We had asked for an upgrade to a luxury SUV and he said he did not have any cars available despite having multiple rows of BMW Mercedes and Cadillac but apparently they didn't have any according to the nice man inside. After all of this we get to our car and it has not been cleaned there is dirt and trash everywhere and it also smelled like cigarettes and to really ice the cake there were tobacco flakes in the cup holders. We left and told the boy at the gate about the issues and he said he would let the people inside know and we did not get offered to swap cars. So a day later my mom calls to see if we can swap cars as she is getting headaches from the cigarette smoke. Well they said why didn't you tell us yesterday we could have gotten you a new one. Well told them that we told the staff and were not offered one so we just left because we did not want to wait another 3 hours in line. They then said since the car left the lot there was nothing they could do for us and hung up. Hands down the worst experience I have ever had renting a car never go to this Avis/Budget location. read more

After 20yr of renting from Avis this branch led me to close my account. Worst car rental experience ever. Overcharged 3K and endless auoooet calls to attempt to reverse. read more

I don't know what miracle happened to us because according to all of the reviews here I should never have had the easy rental that I did. Fortunately for us, we didn't really have a big problem renting from this location. There were a few blips. When we arrived at the airport, I get a notification that my 2pm rental would be available at 330pm and that the economy automatic I chose would now "upgraded" be a standard manual. Now, I do know how to drive a stick but it's been a while and my partner doesn't at all. We get on the shuttle at the airport and wait for quite some time. I understand that it's more efficient to take a full shuttle but I think this is what leads to those long wait times at the counter. People knew it too. There was a lot of jockeying to be first out of the shuttle and running to the counter. Even though I thought I needed to go to the counter, I decided to try my luck and check the car out (it was ready at the assigned parking space) and thankfully, it was an automatic. But... there was a car being serviced park right in front of my space so I could not pull the car out. Again, luckily, an employee happened to be walking by at that moment and moved the car for us. We were able to pull of of there in less than 10 min. Returning the car was a bit confusing but also really easy. You drive in, someone guides you to a lane and you park, take your stuff and leave. Luckily, this time the shuttle left after sitting for just a few minutes and we ended up being at the airport way earlier than I expected. read more

That does it. I'm dropping them to one star and I'm putting more pins in my Avis VooDoo Doll. Any goodwill Avisleaze had left with me is gone. Today - a couple of weeks after my rental, I received a letter stating they're going to charge me $450 to clean the minivan because it has 'animal hair' in it. We went to Maine, four adults. Animal hair?! Did they get that because of my profile pictures? What a bunch of Avisleaze. I fart in their general direction. Well.... just one more argument why I ALWAYS VIDEO my return at the car lot - both inside and out. Many times - more than five now - rental car companies have called me after the fact to tell me the car is damaged, way too many miles on it, etc., etc., etc., I have simply posted my film of the return and all companies have immediately dropped their contest against me. But that doesn't stop them from trying again to F* me over after the fact. (Score: Avisleaze is 2 or more, Hertz is 1, Enterprise is 2+ as well) I recommend everyone always film your car at the return lot - even when the rental employees give you dirty looks and act passive-aggressive about it. It's your money and your reputation on the line. I ALWAYS get the date, the location, the odometer, the gas gauge (and now the electric charge), and the interior condition of the vehicle on ALL SEATS and the floor, as well as usually TWO passes around the outside, showing the lower portion of the exterior (with the license plate) and all windows, doors, mirrors. etc. To wit, on this rental: 1. I specifically reserved a gas-powered Minivan, NOT A HYBRID. 2. I waited for freaking ever in the hot sun because the app to allow me to bypass the counter isn't working - not for me, not for anyone. There's one guy working the counter, so it's a long time. 3. Finally get up there, and show all my credentials and pre-paid reservation, still takes him another fifteen minutes of tikky-clikky on the computer. Finally hands me a set of keys. 4. It's a hybrid, exactly what I DO NOT WANT. 5. The shuttle bus discharged about a dozen more people while I was waiting in line. So for me to go exchange this means I either have to be rude and push my way to the front of the line (read the story below) or wait another - what - two hours? So I get it in and go. 6. The hybrid battery is DEAD. 7. The gas tank isn't full. It's right on the 3/4 line, maybe a hair above, but not anywhere near what it should be. The stated range is 303 miles. So I effin' take it like the sad biatch I am and just leave. When I gas it up and plug in the hybrid part to recharge it, the range goes to 546 miles. So I rented a minivan that was short 243 miles of its total range - almost half of the total. 8. No windshield washer fluid. Found this out in a bad way, when I really needed it. Made me have to stop on the trip and check all fluids, etc., because no I don't trust Avis does f*@k-all to prep their cars. 9. Except they'll wait until you return and leave, then charge you $450 to do what they're supposed to do in the first place and they invent ludicrous charges to make about the condition. Customer Service knows I'm not taking this bullsh*t laying down. I called and informed the customer service agent I have video of the inside, front, middle, back, and outside of the minivan AT THE RETURN, disputing their claim. He drops the charges with no hesitation. But I'm done with these a-holes. I won't rent from Avis again. ================================================== Original post: Okay.... So.... I wanted to give them fewer stars but... picking my rental up on Friday at noon. For whatever reason the preferred checkout/Clear pass isn't working for sh*. So I go to the Preferred counter - three peeps in front of me - and the ONE guy working the counter spends 30 minutes on the first guy. Absolute agony, standing in the 90-degree sunshine, waiting forever. But then the rental shuttle stops and disgorges about 10 more customers and the driver is yelling "this is the PREFERRED counter!" Then he leaves and this super-duper-hyper pissed off Karen, but with male pronouns, throws the MOTHER OF ALL TEMPER TANTRUMS. He goes up to the window (where a guy is already trying to get his car and starts verbally abusing the guy inside the counter. When that doesn't work, he goes around to the side of the building, opens the door (oops) goes inside and starts going off on the employee. Anyway, eventually I get a car - not what I specified on my PRE-PAID reservation, and it looks like they just took it from someone else and parked it for me without cleaning, checking or fueling it up (Gas not full, hybrid with dead battery, no window washer fluid, etc., etc., etc.) But I'm now so hot and exhausted that I just take it right up the @$$ and leave with the car I am assigned, not the car I expected. read more

If your flight is getting in after 11pm, DO NOT USE THIS AVIS. Save yourself 2 hours, call an Uber, then come back and rent the car from someone else in the morning. As I am standing in line now and have moved 10 feet in the last hour, I figure I have time to write this review. It's 12:52am, there are 32 people in line and there is only two people working, out of the 10 kiosk they have. This is the second time my flight has arrived late into Dulles, last time I spent 1.5 hours, and there was half the people. This time I'll be lucky to get out in less than 3 hours. read more

Avis Car Rental - 1am at Avis Dulles airport. 32 people in line, two workers. Second time I've been here for a late flight and it's been this same chaos. - Car Rental Near Me - Dulles, Virginia

I arrived at the Avis/Budget location and was immediately greeted and the reception person was extremely friendly. With my fast break there should have been a car ready for me to just go to and drive away. I was offered a Toyota Tacoma which was fine but turns out there was none on the lot. Next I was offered a Toyota Corolla which was great but when I got to the spot a different vehicle was in the parking spot. I want through the entire lot to find the car and no license plates match so I went back to the counter. It then took another 10 minutes for them to find me another car. I was told to wait outside and the car would be brought up, after about 10 minutes I went back in and the person in the counter went out to the lot to find out what happened. After another 10 minutes he drove up with the car a different Toyota Corolla. All together it was about an hour between when I arrived and could then drive off with the rental car. At most Avis/Budget car rentals I am usually in and driving away in 10 minutes so this was not acceptable. There were about 5 people working the counter and there was not a long line. Not sure if there was a computer problem but it seemed like other people were also taking a while to get their rental cars but I think I was there the longest. I was polite and friendly the entire time but not at all impressed with the efficiency of this location. Separately the car was rinsed but not really washed and I had to reclean the windshield to see through it. read more

Avis Car Rental - Cat lot - Car Rental Near Me - Dulles, Virginia

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Exceptional Service from John, the Location Manager at Avis Dulles! I recently Sep 2024 had a fantastic experience with Avis at Dulles Washington Airport, all thanks to John, the Location Manager. For a manager to step up and personally take care of a customer was incredibly refreshing! I was walking through the car lot, looking at a couple of cars, when John happened to notice me and could tell I was uncertain about my choice. Without hesitation, he approached me, asked what I needed, and immediately put my mind at ease. I mentioned I had rented a Ford Expedition the week before in Atlanta and would love the same car again instead of the Ford Runner I was being offered. John took care of it right away, ensuring I got the vehicle I wanted. It was amazing to see a manager so attentive and proactive. John truly made my experience seamless, and I left feeling well cared for. If you're renting from Avis at Dulles, look for John--you'll be in great hands! read more

They left us with a car with broken power locks that didn't unlock after locking the car. Thankfully the trunk unlock and was able to access the car in a frigid 5deg F. The car had expired tags from 4months ago. Finally the car was never attached to my contract, like I stolen the car! read more

Horrible service and negligent unsanitary cleaning resulted in the prior customer's used bandages in my toddlers mouth. When I landed the App said I could not select the car as it wasn't ready. I waited in line as a Preferred member for 45 min. The regular line would have taken 20 but they were severely understaffed, and they kept taking people from the regular line without paying attention to how long the agent dealing with the Preferred customers was taking to get through each customer. Then the agent says to 'me your car was ready, and I have no idea why it was not reserved for you and ready automatically.. sorry we messed up, maybe it was because you changed the reservation recently, and I said like 2 months recently and she said no, that should have been fine." Anyway, I get the car finally after I wait the 45 min with my 4 kids after a 6-hour flight and load them up. I look back 5 minutes later and my 2-year-old has reached the 3rd row cup holder and has a used bandage in her mouth. I fish it out and clean the prior customer's other disgusting trash from the back. That was the start of my trip. I would like someone to reach out to me directly as their customer service line is impossible to reach. read more

BEWARE!!!! FRAUD ALERT This was a very unpleasant experience. We turned down the gas charge and made sure I filled the tank before returning the car. Twice I told people that please check and make sure they confirm the gas was full. No one did. I'm all other times I was able to checkout upon arrival but here I was Tor to go to the counter. The lady at the counter was rude and uncourteous. I was handed a bill. Once on the shuttle to airport I noticed a $15.99 under 75 mile flat fee. I immediately called and after many prompts to follow, I was connected to a customer service rep. The Customer service rep essentially interrogated me about where I filled gas and how much, despite their own error. This is systematic and intentional to bilk customers. I will also tweet about this. People need to know!! read more

Avis Car Rental - Avis' Fraudulent charge of $15.99 for absolutely no reason - Car Rental Near Me - Dulles, Virginia

I've had many bad car rental experiences but this was the absolute worst. We had a reservation for 4pm and did not leave with a car until 6pm. If that was the worst of it I probably wouldn't have bothered with a review. Conditions were not safe here. Workers were driving cars and vans at high speed past the drop off area. I had my kids go back inside because I did not feel safe. Workings were angrily yelling at each other across the lot. A shuttle drove in the wrong way the same time a bus came in the correct way. When we finally got our car they parked it in the front of the bus lane then told us they needed to give us paper work and just left it there. The bus came and the bus driver got out and drove our car away so we had to chase after him to see where it went. Someone was bringing back their van because it was malfunctioning, they were told it would be at least an hour. The drop off area was full of people waiting as was the inside. Most workers were milling about and the person getting (and maybe cleaning?) the cars was the manager. It was a very strange and terrible experience. read more

This review is based on AVIS in general which so happened to be at the Dulles Airport location. If you need customer service from the actual customer service, AT THE ACTUAL DULLES LOCATION, forget about it. When you call the number they direct your calls to a CALL CENTER out of COUNTRY. These folks have zero clue to any information from the location itself. They have basic info on the rentals and most read from a pre written form. If you want to know about shuttle service and times, forget about it. If you need to know directions, google em. If you need to know wait times there forget it. No info on the local at all. read more

I got a great deal online on a minivan for 1 day which I used to go to NYC to see a play - 10+ hours of driving roundtrip. I picked up close to midnight to return the next day before midnight. Had great service picking up. It's a little confusing to pickup if your not on the airport bus. We parked in the employee lot though I later saw people going through the rental lot even though it says no personal cars. We got a '21 Sienna and it was a great car - it's hybrid and reported 40MPG on our trip! I have to say that the car was dirty, a little beat up and one seat didn't recline. I did get a great deal, much better gas mileage and comfort for 5 people than my personal car. Avis is not usually my preferred vendor but I had a pretty good experience and a awesome deal. read more

I'm not really sure the staff gives a crap about the quality of work or what customer service actually mean. There are a few members who GET IT but not the majority; who runs on autopilot. The shuttle service needs work, too slow and lack enthusiasm. The desk workers seem to careless about their interactions with people. Spending most of their time slowly mingling in their task. For the volume this airport handles, I'd think they'd be equipped to handle PEOPLE better! I love Avis but this location is not their best place! read more

I visit a lot of Avis Rental Car Centers around the country, and this one is probably the most disappointing. The last time I flew into the DC area, I received the dreaded message on the app that I needed to visit the desk to get my car. After waiting for more than an hour and knowing that there was at least another 1-2 hour wait ahead of me, I simply called to have someone pick me up and had my travel folks work through the issue. I was told that we are guaranteed a car by our contract, but that they only have to have the car available at some point throughout the day. Nine hours later I went back to get my car and after another 30 minute wait, I was given a high-mileage vehicle that had clearly seen better days and was a small amount of mouth foam away from being Old Yeller'ed. read more

Always an issue with Avis. There were only two individuals working and they were literally so slow it hurt. We only had five people in front of us and we waited almost an hour to be taken care of. Not to mention while in line the line grew to the doors and out. Honestly Avis is a nightmare. The app also never works. Unhappy and unsatisfied. read more

The service was very quick and easy. Also they gave me a free upgrade. Will come back. read more

Avis Car Rental - Avis Car - Car Rental Near Me - Dulles, Virginia

Like the other rental car companies at Dulles, you'll be taking an Avis shuttle bus to get to the lot. The first stop is for Avis Preferred customers and then the bus continues to the Avis building for everyone else. I received my email an hour or two before my scheduled pick up and as the bus pulled up, it stopped right next to my space. The expected car was there, it was clean and it was ready to go. I can't say that I'm a fan of the Hyundai Santa Fe, but it was an upgrade from the intermediate sized vehicle that I booked. Nowhere to place my phone (for directions) and the engine liked to rev really high. Four cylinders, yo. Returning the car was easy and the shuttle bus driver waited for me which was super nice. It's A-OK only because this was a high-mileage car. Over 31000 miles on the odometer when I picked it up. That's a lot. read more

Avis Car Rental - Don't mind the dirt on the hood - that's after I parked under a tree. - Car Rental Near Me - Dulles, Virginia

This review is not about renting from this location , but the return. I picked up my car from DCA and did an open jaw return to the IAD location. The drop off location is easy to find and they have frequent shuttles running between the lot and the check in terminal. Check out was a breeze. read more

Winter 2020 Reviews - I've traveled throughout the USA and in other parts of the world and probably have rented rental cars more than 100 times for professional, business and personal use. I've never had a bad/upsetting experience with Avis until this one. My spouse was renting a car at this location and we felt that this location did not meet our expectations or AVIS standards at all. It's either we were being taking advantages of, they were short of staff, or their automated returned processes need to be improved. The LIKES: - GOOD PRICE: My wife rented this AVIS rental card through a third party website Priceline.com and got a decent deal. - NEW CAR MODELS 2020: Her AVIS rental car is brand new 2020 with a very low mileage. This makes customer feels comfortable driving a long distance. - CLEAN: Her AVIS rental car is very clean because I think it's brand new and they really clean inside. - PROMPT RESPONSE FOR ISSUES RESOLUTION: We had 2 unauthorized and incorrect charges and got responses and satisfying resolution very quickly in 1 business day or less. However, this caused inconvenience and confusion to us. So we don't really appreciate the fact that they charged us twice for charges we did not use. See the dislikes section below. THE DISLIKES: - CAR RETURN, NO STAFF TO CONFIRM: When we returned, there were no staff to confirm the return of the car because they were short of staff. It appears only one staff at the counter and there's a long line so we just left our returned car without getting a confirmation or final receipt/return acknowledgement/return time stamp from them. - INCORRECT CHARGES: This is the most upsetting thing that I feel like we are being taken advantages off. It's either they this location think we are immigrants who would not dispute, the renter is female, or they are short of staff and their automated return process has some really bad flaw. After about 1 week of returning the car, we were charged TWICE incorrectly. 1. My wife was charged for GAS that she did not purchase and her tank was completely FULL when we returned it. We literally filled up full tank a few miles from AVIS Return Center. The AVIS representative could not tell how this happened. I explained that we absolutely declined purchasing the AVIS gas fill up service and that we took the photo before we left our returned rental car. The gas indicator shows full tank (See photo attached). 2. After that we were charged with AVIS E Toll Service!! I had to call them again to explain that we used our own Toll Transponder, we never took AVIS transponder out for use and I have all the tolls transactions receipt. I had to then send an email to AVIS's Third Party Toll Transponder partner to explain and finally get my refund back in 1 business day. These incorrect charges never happened when renting other car rental companies directly or through third party websites. I think I used AVIS at other locations and did not have this problem as well. CONCLUSION: I would not completely recommend this place to others unless they get cheaper deal in comparison to other rental car companies and they just have to keep looking out for potential extra charges after their return such as gas fill up or toll charges, etc. read more

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This is one messed up location. The two times I've picked up cars at this location I've had to wait for more than an hour for various reasons, understaffed, car availability. With Avis preferred Plus service, it's supposed to be seamless pickup experience. After the second rental I'm struggling with convincing them I returned the car just because they didn't close it out in the system and somehow managed to rent it out again. My company forces us to pick Avis unfortunately. I'll probably have to check out other airports in the area just to avoid having to deal with this location. read more