I've tried countless times to get support but I want to give all drivers a heads up that this car rental agency will remove your constitutional rights without your consent for a DC camera ticket - the District of Columbia allows a renter to fight the citation with proof of rental contract but Dollar Rental Car never tells you if any citation is issued; what they do is nullify your due process rights and then say "our company can't transfer registration or the citation in your name" which is erroneous. After days of research (I'm a CA lawyer) and numerous inquiries with the DC department of motor vehicles, review of local law and statutes, Dollar Rental Car is wrong in their approach. Beware of this because they will send your bill to collections and to add insult to injury, add administrative fees to their erasure of your due process constitutional rights. Do not rent from this agency. read more

I rented through a third party Priceline and when at the counter I was asked for a credit card, which I don't use due to countless fraudulent activity w/ regards to my name being popular for illegals to use. They also ran a credit history which I failed again due to my name fraudulently used and it's messed up my credit. Not their fault, but if I would have been informed that if I had negative credit nor credit card, I would not be able to rent a vehicle. My other option is TURO which has never let me down. read more

Worst car rental ever --DONT COME HERE!!!! Extra charges without any reason and hang up the phone more than 5 times when you call them to claim!!! read more

UPDATE.... I've had to call this company 3 times now and argue with them in order to get my security deposit back, even after receiving confirmation that I left the car in great condition... aka no reason for them to keep my deposit. Avoid this company at all costs don't waste your time or money they are a bunch of scammers read more

Beware. I did not even move forward with renting a car with this company. They told me that if I wanted to do a rental I needed to put down a $500 deposit on my debit card and also provide 2 other forms of identification other than my ID. I have never experienced this form of invasiveness when renting a car in the past at other rental car companies. I hung up the phone. Beware. read more

Extra charges, no refund or help, went with another car rental company that had a better deal and customer service.

I can bypass people who work early and might be snarky. I honestly had a good experience checking in. Checking out, however, completely different story. While his co-workers watched on, the person accepting the keys to the car was flat out angry. Borderline hostile. Actually, hostile. Yelled. Waved arms. Waved and yelled while walking away. Enough that I walked away to get on the bus. No need for that drama first thing in the morning, just before a flight. Except that he then decided to follow, and scream at me for walking off with the keys. Threatened a 250 dollar fine. Dollar, you had me at hello, but you lost me at goodbye. Check on your team, they're not doing well. read more

Never rent from Dollar. On Sept 10th, 2023, I was among the many unfortunate customers who were left stranded at their Dulles Airport counter after being told that there were no cars available that night. We were informed that it would take up to 4 hours until they can get us cars, then after waited for merely 3 hours, we were told that it would take another 5-6 hours. The staff at the counter can't even process the refund and told me that I have to call the customer service the next day. When I phoned the customer service, they told me that it would take 7-10 days to process the refund! It has been 14 business days and I still haven't received my money back! Obviously this is a deceitful business practice. Dollar (Hertz) reservation system allows overbooking when, in fact, there were no cars available. Yet, the company continue to receive - and HOLD- customers' money. I just failed a complaint through BBB, because, it was a breach of contract as Dollar (Hertz) did not have cars to rent to people their promised them to and the company took their money away! Never again! read more

Dollar Car Rental - Car Rental Near Me - Sterling, Virginia

WORST CROOKS EVER!!! AVOID AT ALL COSTS OF YOU WILL LITERALLY PAY!! I booked a 2-day car rental well in advance for a wedding in VA. We mainly needed to get from the airport to the location and back. I was told (and email verified) that the total cost would be $102.42 ($86.24 before taxes.) I was not able to pay in advance. Only at the counter on arrival. My partner picked the car up exhausted after more than 12 hours of traveling. The first thing he said to me was he felt like the person at the counter (working 4/20/24 around 5:30 pm) had been shady and may have attached confusing add-ons we didn't need or ask for as something felt off during the pick-up but he was exhausted and had no choice and needed to car. The only thing we asked for was basic coverage in case of collision and agreed to pay gas in advance. When we returned the car we were charged $428.84!! The guy behind the counter had added top-of-the-line full coverage AND pre-paid toll fees at $20.99 a day (we went through zero toll booths) and any other option he was able to. When asked for an itemized receipt we were given one with nothing but codes that no one would explain to us and told we took the car and they had our Credit Card so we're paying it. I then asked nicely to speak to a manager (working on 4/22/24 around 2:30 pm). She basically said the same thing. They would not explain the charges in any comprehensive way, not hear that we didn't ask for these things, and said basically too bad for us we were being charged for it all. I asked for her card and name and all she would give me was a general card for "Managers" with no name on it. Cowards and criminals to the end. I asked AAA to try and help in the matter and again the answer we got from Dollar (who shares with HERTZ so I would avoid them too!) and was again told we signed for all those things so that's our fault. So we have eaten a charge NEARLY 4x THEIR QUOTED PRICE and then repeatedly said the fault was ours. NO COURTESY, NO CARE, NO PROFESSIONAL ETHICS WHATSOEVER. Maybe I'll get more response from the BBB. read more

Dollar Car Rental - Car Rental Near Me - Sterling, Virginia

Worst company ever. I rented a car and the price that was supposed to be $281.28 actually ended up being $1,428.00. The lady who checked us in was too lazy to change the main driver so she charged us for both drivers even though one was driving. They did not accept our car insurance and basically forced us to pay for theirs and it wasn't even full coverage. NEVER renting a car again due to my terrible experience with Dollar Rent A Car. read more

One the worst services. Booked for 2 weeks in IAD airport . Was notified in a location that no cars are available despite getting a confirmation # and booked 1 month back. Dint even bother to look out for options in hertz or thrifty. The staff at the counter can't even process the refund and told me to call the customer service. No wonder hertz and dollar will file bankruptcy soon. read more

What a joke this place is. Rental paid for 6 months ago. Pre registered so I can just pick up my car. All set right? Nope!!! After midnight with 5 kids and I gotta wait in a line for 45 mins. Customer in front of me came back in cause his rental car didn't exist. Agent told him to look around for a car with that plate number. Unprofessional, slow, worthless. read more

My review of Dollar Dulles Airport. There were no cars to choose from when I arrived. Lights were blinking and it apparently needed an oil change. None of these things were earth shattering, but I left an important envelope in the car and came to the realization once I boarded my plane. I called so many numbers just trying to get a hold of the Dulles branch, but that was mission impossible. All I got was the phone tree from hell and people working from home who kept telling me to fill out an online form. Under Cover Boss needs to air an episode of this place, they have a lot of improvements to be made. read more

They gave me the car with 80% charge. And when I return the car they charged me $35 to recharge the car that was still going 50 miles . This is ridiculous and a high way robbery! It will cost them $5 to recharge the car. They want to make money in any situation.. read more

Do not use this service if you can avoid it!! It took 45 minutes to get the car once our flight arrived. Then as we returned the vehicle we were charged an additional $88.00 for cleaning the car. The cleaning consisted of having to use a vacuum to vacuum up some dog hair that was transferred from our clothing to the seat and floor. There was never a dog in the vehicle and all it needed was a quick vacuum that we would have done ourselves if we didn't have to catch another flight. I could completely understand if the car was full of hair or a mess but this was just ridiculous so I would recommend using one of the other rental businesses even if it cost you a few more bucks. read more

Dollar overbooks cars. Several of us were stranded today 23 Oct 2023. Hertz owns dollar and Thrifty. Hertz takes precedence in any available cars. Read the 1 star reviews. They are real. read more

First car they assigned me.. had check engine like on nice car. Second car was pos dirty had a bottle of hot sauce rolling around in back seat. Windows so dirty could NOT see out of them. read more

Waiting for an hour is absurd. A line that goes out the building is absurd. I hope I never have to use this place again. The manager needs to adequately staff the place. read more

Pre-booked reservation with Priceline. Ended up being charged nearly $1000 more than the original reservation due to add on-charges. I specifically said I wanted nothing that wan't on the original reservation except the additional driver. What crooks! Phone and email appeals were no use. Never again. read more

3pm Oct 6, 2023 I spent 75 minutes to get my EV rental. Then I was charged $35 to recharge upon return. Horrible experience. If you rent EV, then I recommend prepay fuel, because upon returning, time is of the essence. read more

Upon arrival we were given a row of cars to choose from. The first one we got in, the key fob didn't work so the vehicle wouldn't turn on. We unloaded our stuff from the back and went to the next car, opened the trunk, and found it with a full cop of coffee spilled across the back. Third vehicle was the winner. On the second day with the vehicle, after it had rained all night, we were only a few minutes down the road and the passenger side got doused with water (with a passenger sitting there) from the area of the rear view mirror. It then continued to leak for several more miles. When we dropped the vehicle off and were asked "did everything go ok", I told the staff member about the leak, so that another person renting wouldn't also experience the same thing. It was written on the window and they thanked us profusely. Later that week we received an email that a crack had been found in the windshield and we needed to fill out an accident report. When we told them that an accident never occurred, we got the vehicle like that and were the ones to make the staff aware, they told us it was still our responsibility to fill out a report. We asked for pictures and what they sent was not clear and did not show a crack, but they had no other photos to share. The vehicles to choose from had torn carpets and a strange smell. Then when an issue was found and they were made aware of it, we were directed to file a report taking responsibility for it. We will never be renting from Dollar Rental again. read more

Prefer to not even give one star. Awful!!!! Stood in line for almost 2 hours!! Friendly service but so slow and there was one car for me to choose from. Luckily i upgraded right before my trip because the people waiting for the smaller cars were still standing around as i drove away. Also, even though the suv was nice someone clearly had smoked in it, smelled terrible. Definitely will not rent from them again read more

I didn't think it could get any worse than Budget...until I tried Dollar Rental car. Ridiculously long line. Attendant spoke very little English. And most importantly, they didn't have the economy/compact car I reserved. After a 10-hour flight the family had to wait over an hour for the car. Totally unacceptable. Save yourself the time and headaches by NEVER using Dollar at IAD Airport!!! read more

Stop bait and switch rentals! Auto class reserved was not available except in short range electric model - required an "upgrade" charge to get a usable vehicle read more

Save yourself the burden. Showed up to no cars! Booked my reservation a month in advance and paid in advance what the hell was the point of that? Now I'm stranded at an airport I've never been too at midnight. Worst rental company ever. read more

DOLLAR IS ONLY CONCERNED ABOUT THEIR BOTTOM DOLLAR ! We book a Dollar rent-a-car for Thanksgiving weekend at the Washington Dulles Airport for my wife & I. Upon arrival, we wait in line for 30-40 minutes before learning that Dollar is out of cars with over a dozen people still in line. HOW DOES THAT HAPPEN? What is the purpose of having a RESERVATION? So we hire a Lyft from the Dollar lot to our destination, but we are still without a car for the weekend. Weeks later, upon complaining to Dollar Customer Service via email, we have to keep repeating our experience & providing receipts & proof of our out-of-pocket again & again. We also learned that Dollar Customer Service does not give any consideration for inconvenience or aggravation. They only measure expense differential. When they finally, reluctantly agreed to provide a small compensation, it was a $50 Rental Certificate with a 6-week expiration. WHO plans a trip that is 6 weeks in advance. When contacting them about the minuscule store credit amount unrealistic timeline, no response is provided. Absolutely pathetic! read more

Horrible rental experience! Do not rent from this place! We arrived at 5:30 pm on a cross country flight and there were no cars available. We made our reservation months in advance. We had to wait with 20 people for an indefinite amount of time, with no place to sit, for a car to become available so eventually we gave up . Do not trust this place with your business! read more

The worst. Dishonest. Cowardly. Losers. I booked a car with Dollar through Travelocity in March. I prepaid for the car at that time $240). I received a confirmation email and my credit card was charged. I flew in to Dulles on an international flight and proceeded to the Dollar counter at about 3:30 pm No one was on duty. They share a space with Hertz and their agent said "they're closed". I asked why/when. Hertz said that Dollar had run out of cars and had closed for the day. There were three other travelers (one with a husband and child) all in the same boat. We had all booked and reserved and prepaid. Dollar had abandoned us after taking our money. I called Dollar and they said "I can give you the number of the Dulles office to speak to them (Dollar customer service is in the Philippines). I said that was pointless as I was standing at the desk, could see the desk telephone two feet away and there was no one there to answer it, so what was the point? I asked what Dollar could do for me. They said "nothing". Also, if I wanted a refund of my money I had to call Travelocity. I was angry and swore at the agent (he told me he wouldn't tolerate abuse and that was my first warning.' Nice script that they read from.! I changed tactics and said "okay, explain to me your business model then. You take my money, tell me I have a car, then you rent that car to someone else, do not call or email me that there is a problem, leave me stranded at an airport after a 10 hour flight and then tell me you won't refund me the money you took. Tell me what kind of business model that is, because it sounds like cheating the customer to me. Okay,!explain it to me, I'm waiting." Silence. I asked again, explain it to me. The agent went back to the all script and offered to connect me to the desk phone at Dulles. I said "no need; I'll file a complaint." And hung up. Hertz had no cars but I walked to Enterprise with my luggage (about half a mile in 90 degree heat) and they took care of me for only $10 more than the pre-booked price with Dollar. Identical vehicle too. I called Travelocity and they called Dollar to get my refund and relayed that Dollar "apologized". Well, that apology, plus $5 will get you a bag of nuts. Screw Dollar and their heartless, duplicitous, cheating business practices. You give out cars and leave customers abandoned and then don't have the guts to stick around to help (maybe getting cars delivered from another location or helping travelers rebook with another company?). No. Just run and hide. Losers. I recommended in writing to Travelocity to end their business arrangement with Dollar. And for any travelers coming to Dulles, never use Dollar. Ever. read more

This place sucks #ss. They send you out to a lot to pick and car and there are no cars. You wait in like forever while people ask for stupid directions. GPS!!!!! Don't rent from here. read more

After scheduling a reservation with Dollar on 3/27/22, I arrived at the Washington Dulles airport (6/23/22) where I was shuttled to the rental office. It was about 10:30pm and there was no one working at the desk. The only employee in the building worked for Hertz and told me the Dollar employees went home. This was very confusing to me because I had been told previously, by customer service that there were staff at the office 24/7. The first time I contacted customer service, I spoke with a woman, and after explaining that no one was available to help me she claimed it was impossible because it is a 24/7 location. She then gave me a separate number to call if I still had concerns. I proceeded to call this number and was immediately rerouted to the original customer service line. I spoke with a second woman that informed me that Hertz and Dollar are the same company and the Hertz employee should still be able to assist me. I returned to the rental office where I spoke with the Hertz employee that informed me the only cars available were for Hertz customers that already had reservations. I explained I had a reservation and customer service told me I should still be able to get assistance. The employee then suggested I contact customer service again. The third time I contacted customer service, a young man answered and asked how he could assist me. I explained the situation to which he responded, "The Hertz employee should still help you." I informed the man on the phone that I had already spoken with the employee and was told all of the rental cars for Dollar were sold and the employees left for the day. It was at this time that the customer service agent in the phone reported, "Unfortunately I cannot help you because I am not physically there. You will need to return in the morning." I expressed that I did not understand why my reservation was not honored. The customer service agent then asked what I would like to do. I explicitly told him that I would like my reservation refunded. The then stated that because I had originally booked my services through Orbitz, he would not be able to help me. At this time I chose to step outside and consider alternative plans for transportation to my destination. A moment later, an older woman by the name of Maria stepped outside and handed me a card. Maria stated, "This is my manager's information. Call him and tell him what has happened. If he does not answer or respond, go above him. Report everyone. This has been going on for weeks now. I have told many people that we do not have a rental for them even though they come to town for weddings and funerals. I have had to contact the police before because of how irate and aggressive customers have become." I thanked Maria for the information as my Uber was pulling up. The last thing she said to me was, "I hope you sue all of them." Despite this incredibly frustrating and confusing experience, Orbitz has been kind enough to help me escalate my concerns and complaints. I am currently waiting to hear an update after sharing my grievances and requesting a refund. I have also made a complaint with the BBB. read more

Offered upgrade but given impression no additional fee. Offered prepaid tolls but my acceptance did not get into the contract, hence $60 charge from toll authority in Florida. read more

Dollar car rental is the worse and rude don't trust they website we you get there it's something totally different

They left us stranded on Christmas after having a paid reservation for over a month. I was just told that I wasn't really reserving a car but was reserving a rate. We were offered no help or shuttle to get us to our destination. We had to pay extra for an Uber. We had to call back continuously for over a week before I was told that they would "break the rules" to give me my money back for the day that they did not have a car for us. I will never use Dollar again! read more

Dollar does not honor confirmed reservations. They do not have an adequate inventory of cars. If you want to arrive at your rental office to be told that no cars are available but that you may sit on the floor waiting for an update many hours later, Dollar/Thrifty are the companies for you. read more

I'd give 0 stars. THIS IS THE WORST CAR RENTAL EVER!!! They towed the car from me on Sunday after the car broke down on the highway. They left me stranded on the side of the road for 2+ hours after their horrible customer service wouldn't get me a ride home. Then, they proceeded to call me everyday for over a week threatening me because I didn't return the car (THEY ARE THE ONES THAT TOWED IT!). I have dealt with rude customer service reps and still have no relief and still being charged for this awful service. read more

Would give less stars if I could. we arrived and they had no car for us, despite having a reservation. No customer service help by phone other than "come back tomorrow." Whole room full angry customers with reservations and no cars. Meanwhile, one of the employees was making popcorn. read more

DO NOT RENT FROM HERE!!!! If I could give this place zero stars I would. How did you allow me to book a rental if you had no cars available? My pickup time was yesterday for 12pm I got there at 12pm and was informed that I had to wait 2-3hrs for a vehicle. I had to be at on a cruise in 4 hrs with a 3 hr drive which cause me to miss it $400 down the drain thanks to this horrible company. AGAIN, DO NOT RENT FROM HERE UNLESS YOU WANT TO BE STRANDED AND LOSE OUT ON MONEY... JUST PAY THE EXTRA FOR FOR HERTZ! read more

Like most rental car agencies these days, they cover their business interests by overselling. However, when you arrive at the counter with a paid reservation in the middle of the night and they have no cars, you'll be treated like it is your fault and it will be your responsibility to figure out how to get wherever it is you had planned to go. I was holding a reservation for 4/2/23 but there were no available cars. The agent put my name on a list, told me to call the other agencies myself, or to return to the terminal and catch the shuttle to a different one. When his shift ended 30 minutes later, he walked past me, made eye contact, and left without saying a word. I had been a repeat customer but I'm taking my money elsewhere next time. read more

Excessive charges. I declined the toll transponder, planned to be on local roads but then activated it once while on the toll road and was charged over 300 dollars since it was a multiweek rental. Wow. I just don't rent cars frequently enough to realize all the 'got chas' Beware. It would be fair to be charged for the days used. Don't use dollar. read more

I can't say that I'm a fan of the rental car schemes where you are getting a shuttle bus to pick up your car. Yes, I know that nearly all of the larger airports have to do this but it's a pain. Worse is when you're getting that rental car company's shuttle specifically and you see three from one company go by before the one from your own company passes through. Annoying. The way they do it at BWI is the worst - a shared shuttle. Getting back on topic here... a long walk from the baggage claim to the curb where we waited for the bus. Then a bit of a wait for our bus. And then the longest possible drive to the lot - Dollar is either the furthest away from the terminal, or it's second to furthest. We then got to wait 20 minutes in the office as there was only one person working there on this Friday evening and he had to deal with a good number of questions from the person who arrived just before us. "Pick any car in Row M" he said after our paperwork was complete. Sadly, only TWO cars were in Row M and one of them had enough damage that I wasn't going to take it. It had a Kentucky license plate and one of my "things" is that the rental car should have a local license plate. Grrr... Returning the car was easier and we didn't wait too long for the person to check the car and print our receipt. No bus was waiting but it arrived in less than ten minutes and we were at the terminal. He even helped take our two suitcases off. I'm usually with National for their Emerald Elite row. But this week, I was traveling "cheap." You get what you pay for. read more