Absolute nightmare. 35+ people in line, ever single person in front of me (over 5) came back inside after being handed their paperwork saying their cars were filthy and there were no keys in the car. Staff completely disappeared with the exception of one guy. Took over an hour in the Avis Preferred / Budget Fastbreak line (needed to verify ID), to get any help. Nightmare. Booked through corporate account. Never again. read more

Terrible place to get a rental car. Two different employees deceived me about payment options over the phone. Almost wound up stranded at the airport because of this tomfoolery. Yes it's the cheapest option. There's a reason for that. Spend a little more so you don't end up having to figure something else for transportation like I did. read more

One of the slowest checking I've had. Almost 1.5 hrs with just 8 people in front of me.

Terrible, please avoid at all costs!!!! Came here at about midnight and have been here almost 2 hours because they ran out of cars for everyone, multiple people were stuck with cars they did not reserve. We reserved an SUV and all they had were trucks, small sedans, and 12-seat vans. The only vehicle that fit our luggage was the van that was huge and hard to drive, and this solution was reached after 2 hours. The customer service was unapologetic and there was only one woman working the desk and dealing with these issues as customers kept coming in and getting disappointed and upset - this Avis is a mess. Though they did say we could come back in the morning to switch out cars, this has been a nightmare that shouldn't have happened in the first place - save yourself the headache, try another company!! read more

Avis Car Rental - Car Rental Near Me - Dulles, Virginia

Never again. We will never rent from Avis again after this experience. We thought we had a good experience until, after we were home from our vacation for a week, we received a letter from Avis stating they would be charging us $450 for cleaning! It's true there was some sand in the van. We had been on vacation with kids for eight days. It was definitely not an excessive amount of sand. Avis also took issue with there being a small amount of trash in the van. I would have gladly thrown out all the trash had there been trash cans at the return lot. There was not a single trash can in sight and we had a flight to catch, as do all their other customers. Avis says we are supposed to return the van in the same condition we received it. I have never heard of vacuuming a rental car before returning it. Enjoy the money you fleeced out of us, Avis, you'll never get another penny from us. read more

I would pick any car rental place over and we're going back to this place attitude of the customer service people is terrible been in line for over an hour and a half and they've served 10 people read more

Avis Car Rental - No one at the counter and 20 people in line - Car Rental Near Me - Dulles, Virginia

On a busy day with several flight cancellations, they got us a car to drive to the airport we were supposed to fly to. They were very helpful and friendly despite several other rude customers. The place felt like the air conditioning wasn't working , but otherwise nice. read more

After seeing multiple reviews with low ratings I figured I'dl add mine to the group. I normally use AVIS as I've generally had good customer service and quality vehicles to choose from. This week proved to be an exception. I was in town for the week and needed my usual "intermediate" (compact like a Corolla). The shuttle bus actually drops folks at AVIS preferred, so unless you chose that particular service you have to walk over to the main office building and stand in line, etc. with your luggage. At any rate the first car they assigned to me, a red civic hatchback, didn't work properly. Couldn't get the trunk to pop open. Went back inside, explained this to an agent, suggested she could try it herself. Instead she assigns me another car. Toyota Corolla. I check this car out. Same issue with the trunk. Weird. Then I realized I couldn't start the car because the steering column was locked. Also turns out this car had a dented rear bumper and "BD" or body damage written on the windows. I found a lot attendant and requested help. Ali H. very helpful guy. He couldn't' start the car either. I was getting incredibly frustrated. He finally found me a Chevy Malibu. That worked and I was on my way. Exhausted, but at least a car that worked properly with all the features I needed. During the week my right foot somehow got inflamed and I couldn't walk or stand on it for long but I could drive. So I realized when returning the car I would struggle with the shuttle and would need special assistance getting to the airport. Long story short after several calls to the reservation number and special needs department I find out they MAY offer assistance if I flashed my hazard lights when returning the car. There was no way to contact the facility directly to confirm this, and there is no language that I'm aware of on the website that indicates this as a possible service for that particular facility. And there is no way someone can follow me and park at that same facility and subsequently transport me to the airport. After discussion with family we ultimately decided to return the car to another rental location near the airport. I called up the reservation number to apprise them of this so they could notify the location. The lesson here seems to be if you are somehow incapacitated during your trip (you get ill, injured, etc.) and are unable to return a car using the standard procedures, good luck. Now I can appreciate why some rental companies have offered car pickup service in the past. read more

Avis will not respond to my emails asking for documentation on false damage claim from AUG 2023. I've emailed several times. Vehicle was checked in by 99987. Car was damaged upon rental. However, they are claiming I did part of it. Why AVIS after 10 months?? read more

I drove one way from Philadelphia International Airport (PHL) to Washington Dulles International Airport (IAD) in an Avis rental car picked up at PHL. American Airlines totally screwed me over in Philly - so I opted to drive the rest of the way home. It was 1:45 am when I arrived, so I was not expecting much. But I pulled in, there was one gentleman behind the counter who checked me in. I forgot to note the mileage and told him I'd go back out and retrieve that information - he told me not to - that he would take care of it. He got on the radio and called the shuttle bus driver - who arrived within 10 minutes. The only negative of the whole experience was that my car was parked in Garage 1. I asked if it were possible for him to drop me off at Garage 1 instead of the Main Terminal - since it was 2:00 am in the morning. We had a communications problem. His command of English was such that we could not agree on which garage I wanted to go. So I gave up and told him to drop me off at the Main Terminal, where I grabbed another shuttle bus to Garage 1. read more

Avis Car Rental - Car Rental Near Me - Dulles, Virginia

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Went there1/31/23 at 9 pm and was first in line. Took an hour to put me in a car even though I was prepaid $444- today there is a new charge for 694 I will have to work on. By the time I left there were 10 irate people in line. System was down. Clerk says goes down all the time usually only for an hour or two. I would avoid and pay a bit more for hertz. read more

I rented a vehicle for holiday travel. The agent was pleasant and courteous. The first car I was issued was a new Honda CRV. Only 9k miles but smelled like cigarette smoke intertwined with disinfectant. The second car I was issued was a Nissan Rogue which had 15k miles on it. 30 miles or so into my journey the Nissan slowed down to a stop and a malfunction warning appeared on the dash. I contacted AVIS roadside who verified my information and dispatched a tow truck and a found a location along my route to pick up a new car. The tow truck eta was 90 mins and I am still waiting 3 + hours later for the tow truck. I have been highly inconvenienced and I feel like the resolution methods have been unsatisfactory. read more

Worst rental car experience I've ever had. Took over an hour and a half to get a car. Meanwhile others behind me in line were walking up and getting their car's immediately. I will never patronize Avis again. They've completely lost my business read more

I am not sure if my Avis experience is typical for this location but I seemed to have suffered racism, physical threats, and potential covid-19 exposure during my vehicle pickup. Several days earlier, I had reserved a pickup for a midsized SUV at 1 PM. The employee spent a weirdly long time trying to get someone to answer the walkie talkie at the off-site car lot. Why wasn't a reserved car already parked at the location? Around 1:30, my SUV finally comes in from the off-site lot but it then drove away because it allegedly had a mechanical problem. I tried to ask where is my vehicle and the only reply was to call the Avis corporate customer service line. Customer service was not helpful. After I raised my issues a few more times, the Avis employee commented that he knew my name and where I lived based on my booking information, in a threatening manner. After about an hour and after several other customers, who happened to be white (I am not white), obtained their vehicles that seemed to include some SUVs, another employee decided that it was more appropriate for me to receive the next midsized SUV, which was supposed to go to yet another white family. It inexplicably turned out that the SUV originally intended for me wasn't even coming. Due to the heat during my wait of about an hour, I had to stay more often inside the location than I wanted to, so I will update this review if I contract covid-19 from the employees (unless I happen to die before I could update this). Of course the vehicle smelled like someone had a cigarette party in the back but that seemed to be the least of my issues that day. read more

Muriel, the lady at the vehicle exit needs to be fired. She was racist and verbally abusive. First, the front desk man, Amir, told me that if there were any scratches or damage on the car, that I needed to document it with the lady at the exit. I tried to do this. As I exited Avis, the lady that was checking out cars, Muriel, was abusive and swore at me and yelled at me and argued with me for over 10 minutes for asking her to document the damage on my vehicle. She refused to make notes or document the damage. When I drove up to the exit, I asked her where I could document the damage, as I had not been given paper, and she snapped "it's always something with you people!!". She refused to document anything, walked around the car and claimed that there were no damages or scratches. I got out and showed her where there were large scratches, and she argued with me for 10 minutes about how I "wasn't letting her do her job" and that "she knew better than me" and "who do you think you are trying to tell me how to do my job". She muttered obscenities under her breath, calling me a "b*tch" and "f*ck" etc. She refused to take photos, and then when she finally did after I insisted for 10 minutes, she didn't take more than one and said "I can only take one picture and why are you not allowing me to do my job, you are ridiculous, unbelievable" etc. I asked her to please call a manager, because she was being abusive, and she said that she would NOT call a manager and if I wanted to speak to a manager I could drive back down to the main entrance with the car. She claimed there was no damage, even though there was a lot of scratches and stains. Then, I asked for her name and employee number, she refused to provide either stating "I do not have a last name". She berated me and yelled at me for over 10 minutes, while the line of cars piled up behind me. She kept saying that "how dare I question her" and how Avis "would not give a s*it" if there were damages on the car and that I needed to "just shut up" and "stop bothering her". I will no longer be using Avis after this abuse. I called the 1800 customer service number and they told me that indeed, Avis does not care about it's customers, and that there was nothing they could do for me to document this woman's horrible behavior. And in fact, she had simply deleted all the notes and picture I had asked her to take after I left because there was no record of any of that in my file/reservation. I tried to email with Avis about this and they responded with a canned "this isn't who we are" type email. This woman should be fired. And I will never use Avis again. read more

This place is incompetent and disgusting. I noticed fresh blood drops on the floor in line when I got there. I asked to pick up a simple notebook a friend left there. 43 minutes went by. Their bathroom had puke all over as well when my other friend went to use it. After the 43 minutes I asked them if they could just tell me where lost and found was to pick up the notebook. They said I had to fill out a request. My friend who lost it called them 5 separate times to inform them I would be there to pick it up. Literally need to hired an all new staff. I couldn't believe the lack of situational awareness with this team and lack of intelligence. read more

Extremely rude customer service. Give customers attitude for asking why they are being charged fees. Openly mocked customers when they stepped out. read more

Reviewing a car rental is a easy task. Basically its all about the car and less about people. So we picked up our car and we did get the preferred intermediate SUV which was the Honda CR-V. The agent found us one and advised our car was in spot B12 and we were on our way. We pulled up to exit the LOT and we wee checked out by the agent there. He did not do a inspection of teh vehicle, which we did not know their operations so thought nothing of it. Turns out later that they are supposed to do a walk around of the car for damage. Anyway, Getting in the car, it was dirty. But I really was not concerned about that. We drove the car home whish was 3 miles away. As we were packing the car I noticed front end damage. It was cosmetic but of course I was concerned that this will not fall under our responsibility. It was at that time I did a walk around and I noticed a dent and scratches. So I called Avis and a agent opened a case and sent me a email that I was to open up and then I was to take pictures of all the damage and send it to a certain email address and put our case number in the subject line. This all took time that I did not have as we were trying to get going. After we arrived our destination by the beach, the salt water has obscured our view as the windshields were cloudy. This is when I discovered there was zero windshield washer in the car. So I had to buy a bottle and I have saved the receipt and will ask to be reimbursed. Well, thats it. I'm not upset but I will be more careful next time to make sure things are done correctly at checkout. read more

Recently became a AVIS member when I had to rent a car in Florida. Decided to rent a car at this airport location for a recent business trip. The online rental process as done by my company. I got to the AVIS rental lobby to pick up my car. The Staff Member who helped me was courteous and got me checked in quickly. Went to my car and get on the road. The car itself smelled like smoke (I had asked for a non-smoking). The car itself handled well. Checking the car back at the same place was quick. The attendant examined my car and gave me my receipt. Not sure if I will rent from this place again (rental car quality). I may decide to go back to Hertz depending on who has a better daily rate when I travel. read more

Terrible company! They took our credit card information and charged us after we had returned the card for an upgrade that we never requested. Thats not doing business! That's stealing! read more

The avid shuttle from Dulles runs every 30 min. That really isn't the problem because, it's 1AM there is only one poor service rep behind the counter and there is over 50 travelers trying to pick up their rentals. Averaging about 15 min per customer to get their car so do the math. Been here over two hours and I have moved exactly 5 spaces in line. And the shuttle that runs every 30 mins just keeps on adding unsuspecting customers to the que. Avoid this hell hole. Get an Uber read more

Almost a one hour wait to get a car. Customer service reps took 10 minutes to check out each customer. This branch needs to create better systems or hire more people. read more

Running out of cars seems to be the MO at Avis. I arrived around 9pm from a cross country flight and needed to get home from Richmond. I hated how there was no way to check out all of the rental car companies inside the airport. You had to choose one beforehand and take the shuttle to that specific company's building. So, I'd had a good experience with Avis recently and decided to go with them. I hopped on the shuttle and off I went. Here's where the problem begins. I had no choice but to pay $200 for a ONE WAY car to Richmond. They explained to me that it was due to supply and demand. The cars were in high demand and there was no supply. So, there I was, unable to quickly head to other rental companies and see what they have. I was stuck with Avis. They gave me a Kia, which drove nice but smelled like someone previously smoked in there and tried to cover it up. Anyway, I was just really turned off by the price and the service was nothing to write home about either. read more

First it started with the company not having the car I requested. I ended up getting a minivan instead. While I was unhappy, that was only the beginning of the problem. They said the vehicle had full fuel but it was less than full. I drove the vehicle less than 40 miles and put over 4 gallons of fuel in it (and had a receipt). When I returned the vehicle, there was no one to check me in. I found a guy who was doing some repairs on another vehicle nearby who told me to leave the keys in the car and proceed to the bus. While I am waiting for the bus, I get my receipt and it has a $188 additional charge on it. I went back to the vehicle check-in area and ask what is up. The attendant looks up the vehicle and says that it is a fuel surcharge. Even putting aside the fact that I returned the vehicle with more fuel than I had, the max fuel charge under the contract for less than 75 miles driven is $17.99. The attendant says that they will remove the $188 charge and email me a receipt. Assuming that he will do what he told me, I get on the bus. I suppose it was a mistake on my part to assume that the representative would do what he said he was going to do... still have not received a revised receipt. My company is giving me a hard time for incurring such a ridiculous fuel charge, and I am left fighting with a company that the only thing that exceeds their lack of ethics is their apathy towards their customers. read more

Well I am not a guy that travels every week but I do travel a few times a year and for business they always have me book with Avis. This location is the only one that fail at many levels. The driver did not say anything even never asked if I was preferred or not. Walked over to where the list was. TV screens were out so they had a printout listing everyone. No staff there at all and very poor lighting. Had to use my phone e to find my spot, then had to wander around to find my row. There is a building where part of row F is located. Found car then could not find which way was to the exit. Went the wrong way of course then found exit sign. Went to leave and at booth presented license guy said I was all set to go, WTF. I had no contract he was going to let me drive off the lot. Overall probably the worst car rental experience I have ever had, not that I have had anything but average to very good experiences. Car also has a bit of a smokey smell, not sure if it is smoke or just stale. read more

I reserved and PRE-paid (4 days @ $130ish) for a car through Priceline; and the fine print clearly said they would take debit cards, with a possible security deposit/hold of $100-200. Not a problem, as I had more than enough to cover that. So I get there around 10:30pm after a long flight from San Francisco, and attempt to claim my car. The girl helping me (young woman with a nose piercing - didn't catch her name) first said she'd have to do a credit check, to see if I "qualified." Then she swipes my debit card, and just says "oh sorry, we don't take THIS type of card" and walked away to help someone else. Another (older) woman noticed me standing there, and was at least nice enough to explain further + suggest other options. She also assured me I could get a refund from Priceline, which I did, minus a BS $25 "cancellation charge." Long story short, I ended up having to Uber & Lyft all weekend, which cost a tad more than the rental would have. Two stars only for the nicer woman, who seemed genuinely sorry about the situation. I probably would've gone postal on them if not Edit: While this is no reflection on Avis, I did end up getting back that $25 fee from Priceline; basically sent them an email asking how they could justify charging a "cancellation fee" when THEY (Avis) were the ones who cancelled on ME! I got a full refund in my account the next day. ;-) read more

Is 0 an option? First we had to wait an hour for the shuttle to arrive despite 2 phone calls. By the time that happened many people were in line for the bus. Once at the rental counter the bus full of people had to wait in line for 1 agent who averages 30 minutes per customer. We've been here 2 hours and there are 5 more in front of us. read more

Avis Preferred - cars not pre assigned. App rejects ability to select car. Still have to stand in line over an hour. Only 3 agents working & not distinguishing between Preferred & regular. Only 1 shuttle driver working. Avis used to be pretty solid. Very sad. Super slow. Still don't know if they're even going to have a car. read more

Avis Car Rental - Car Rental Near Me - Dulles, Virginia

Not a huge fan of the Dulles location of Avis. 99% of the time, when I rent a car, I go to Dulles airport because it's close to my house and because Priceline allows me to pick a cheap price from any number of companies that are all located in the same street at the airport. Of those, I've tried cars from National, Alamo, Hertz, and of course Avis. Avis was my least favorite of them all. They had the worst selection of cars, I wasn't able to physically pick the exact car I wanted, and their lot was annoying to drive through. That being said, priceline doesn't allow you to pick your company when you name your price so that's why I've ended up with Avis a few times. Can't complain as long as I'm still getting my priceline price, but given the option I would love to go with one of the others instead. read more

Renting a car is like gambling. Sometimes you get lucky. Other times, not so much. This time, although I rented a so-called full-size car, they had kindly reserved a tiny Kia piece of crap for me. Umm. No. Not gonna happen. Please? But, I had rolled snake eyes on the dice... After a friendly (OK, I begged!) conversation with the lady behind the counter, and as she noticed my 6' 5" size, the dice were amazingly rerolled! Off I went in a nice Ford Explorer complete with a panoramic sunroof! If only it worked this way in Vegas! read more

The shuttle service to and from the airport makes it convenient since the rental car places are elsewhere. The shuttle stops and you would think that's where you would pick up your rental. Then I realized that the little building was more preferred customers. No signs really. I made my way to the regular building. Stood in line. There were two people in front of me and by the time I got helped, it was almost 15 minutes later. Not efficient at all. I got my receipts and was pointed to where my rental car was at. The lady just pointed in a general direction. Finding the car was a bit difficult, but it was there. Finding the exit was also difficult. No clear and big signs. Got to the exit and the employee scanned the car and gave me some other paperwork. Really pricey and I had a corporate discount applied. read more

Arrived at 1:40 am this morning and did not get in a car until 3:50 am. The previous reviews giving one star and warning you not to use Avis at Washington IAD are extremely accurate. Only one person taking care of the 17 people in line. The first two people he helped were 30 minutes each. People walked off after an hour and a half wait. People were calling AVIS while in line and they could do nothing to assist. When I was finally waited on, I let the employee know that I did not want the extra insurance, toll tag, etc. but he was arguing with me that I need to know my options. I told him I was waiting for two hours and my daughter needs to go to bed. He finally stopped lecturing me, but then did not have the car size I wanted, he was trying to put me in a Dodge Ram. I held my ground and he found me a small suv. I wish I could give no stars as this was a horrendous experience. read more

They have two slower than snail agents to serve a lobby full of people. Want to avoid spreading COVID? Try having more agents, so people aren't lingering in a confined space for lengthy period of time. Seriously though...did Avis recruit from the US Post office?! read more

Horrible customer service. No one outside to check the car in, then I had to wait 30 minutes inside to turn my car in. Meanwhile I was repeatedly told the guy was outside to check the car in but he walked out from the back and was just getting "his stuff" together. Seven more people walked in after me and the guy was still not outside. The individual checking in my car was super courteous, but it was only him working the counter. The manager was there when. I got there but then left to take care of something. read more

Don't do it. Go elsewhere. Unorganized even with a reservation. Tried to offer us a different car type than we reserved. Car smells like cigarettes, so when I arrive to see family I get to smell like I smoked a pack. Again, go elsewhere. They aren't eager to help ya. read more

This Avis gave me a rental with completely worn tires. It was so bad that I could see the steel wires. I had to drive through the rain and felt something was wrong when the car kept slipping. Good thing I noticed a couple of days into my 9-day rental. This is so incredibly dangerous. I cannot believe they rented me this car without checking it properly. Absolutely horrendous service. And I can't imagine what they would have done if something like an accident had happened. read more

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Reserved a full-size SUV, the girl told me I had a compact car reserved. I showed her my reservation and confirmation on the Avis app, she still said I don't have that reservation, bout would upgrade me for more money that I already paid! It was 1am, and after 30min of going back/forth, and me calling my company reservation line... then she said she looked at the wrong reservation. What a BS lie. She then said she didn't have the car I reserved because the date changed, even though it was reserved for 2hrs prior to my arrival. I got a junk SUV, high miles, and smelled like smoke. AVOID AVIS, at all costs. They will try and up-sell, scam, and lie to you. Never going to an AVIS or Budget rental again if I can avoid it. read more

This Avis used to be better. As a business traveller I care a lot about timely shuttle service and unfortunately this location seems to have less frequent service compared to others at IAD. Service at the preferred desk is usually good. read more

Nice cars. Nice staff, except for Janica the bus driver. She strives to give good service but has bad attitude. Criticizes coworkers and I don't appreciate her insulting "humor" when directed at me. The gentleman in the office is hilarious and the epitome of customer service. I wish I could recall his name. Construction has the lot a bit hard to enter and exit but that will be over as soon as the Metro extension is completed. Well worth the associated inconvenience. read more

Hour+ line. Highly understaffed, inefficient. Never again. Get your shit together Avis.