After having a horrible experience at another car rental company, I came here feeling completely frazzled and stressed. Thankfully, Charles turned my entire day around. When I first walked up to the counter, I was so overwhelmed that I told him, "I think I'm going to need a minute. I'm going to go sit down, and I'll be back." Instead of rushing me or making me feel like an inconvenience, he showed genuine kindness and understanding. A few minutes later, after noticing I had grabbed a coffee, he came over and asked in the nicest way, "Are you feeling ready now?" That simple act of compassion meant more than he probably realizes. Once I was ready, Charles took care of everything quickly and efficiently. He was not only kind and patient, but also incredibly professional. He had me in and out in record time, making the entire rental process smooth, stress-free, and easy. Exceptional customer service is rare these days, and Charles truly went above and beyond. He turned a frustrating situation into a positive experience, and because of him, I left feeling valued as a customer. If management sees this review, Charles deserves recognition for the outstanding service he provides. Thank you for your kindness and professionalism! read more

Renters BEWARE!! Avis has costs me days of my time proving that they tried to scam me for $436.49 for BOGUS fuel charges! I rented a Honda Ridgeline from the Harry Reid Las Vegas airport location on April 28, 2026. At approximately 10 PM on May 9, 2026, I had a very serious and scary situation happen as I was traveling down the freeway. Every light on the dashboard illuminated, and the truck went sluggish; the power steering and anti-lock brakes were also no longer working. Immediately, I got off the freeway and went to the nearest gas station. I tried to call Avis and was unable to get through to anyone. I filled up the truck with gas, and continued calling Avis. As I was making my way back to the rental station, I finally got through to an Avis roadside assistance agent. I was alone and afraid, I explained my situation to the agent and kept her on the line as I drove the truck back to the rental location. I exchanged the vehicle and was given another Honda Ridgeline with approximately 6,000 miles. I didn't even ask Avis to compensate me in any way for the trouble and stress this issue caused me. Then, at approximately 4 AM on May 18, I returned that second Ridgeline with a FULL tank of gas. On May 22nd, while I was going through my credit card statement, I noticed I have a charge from Avis for $1,290.99, when my actual total charge is supposed to be $854.50. I immediately called Avis and was told it was because I didn't fill the truck up, which is totally FALSE! When I looked at the Avis e-receipt, there were multiple things that are incorrect. The car says it was rented to me with 1 mile on it, which is incorrect. The e-receipt says: Odometer Out: 1 Odometer In: 6082 Total Driven: 6475 Fuel Reading: Out 8/8| In/8 How would it be possible to drive 6475 miles if the "Odometer In" reading is 6082? This vehicle was given to me with an Arizona license plate and approximately 6,000 miles on it, not 1 mile. During the time I had the truck from May 9 to May 18, I filled the truck up once on May 15, and topped it off on May 18 (before returning it). I'm not sure what is going on with the rental and gas records at Avis, but the name of the person I received the truck from and the name of the person who checked me in when I returned it, are on this e-receipt. I told Avis that someone needs to check with them, hold them accountable and train them better, because they aren't inputting the right information. I am not going to be paying $436.49, because of others incompetence I had to jump through hoops and spent days going back and forth with Avis, submitting documents. I had filled the truck up on 5/15 and topped it off before returning. I had the receipt for the fill up, but couldn't locate the receipt for the final gas top off, however I did have both transactions on my credit card statement. This wasn't good enough for Avis. I filed a dispute with my credit card company and reached out to the corporate office of the gas station for them to provide me a receipt of my transaction. I submitted that receipt to both my credit card company and Avis. I finally heard back from Avis today (5/27) and was told the charges are being reversed! The workers at this location are incompetent! No one should have to go through this much hassle to prove that they did fill up the vehicle. I WAS a loyal Budget/Avis customer, but won't be renting from them again! read more

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I get to the counter and they are telling me because I paid a low rate I 'have' to take an electric car!!! BUT they only have one and its not charged!!!! And if I want a gas car its an upcharge of $60/day. What kind of scam is this!!??? Then they find me a Ford Mustang EV that is charged. I get to the car and it trashed. Filthy and banged up. I have no idea how to charge it and NOT ONE PERSON working for Avis can tell me how to charge it BUT if I bring it back uncharged it's a $65 fee. Are you kidding me!? The people in the garage and at the check out gate tell me they have no clue how to charge it or where to charge it. I get home where I have a 220v plug in my garage. I open the trunk and the charging cable and adapters are missing! The box that holds the charging cable is empty. So I have to find a public charging station, which is impossible in my town and when I find one it's gonna take 60 minutes to charge the battery. Like I have nothing else to do with my time but wait out here for an hour. As for the counter check in process: Line out the door. Waited 45 mins. They only have 2 people working here (actually 5 people behind the counter but 3 just standing around doing nothing). And they are still using dot matrix printers from the 1980s!!!! Employees just disappear for a few mins, complete disorganization, line not moving. Never again. Im filing a complaint with NV DMV licensing. read more

Avis Car Rental - Car Rental Near Me - Las Vegas, Nevada

First time..desperate for a car..(stranded in Vegas..) really pricy, I had to figure out the functions on my own..drove hoping for no rain..So many hidden costs ..if it's $149 per day ..but at the end it is $305 per day ..(and I didn't opt for their insurance..zi advice is to do your research and reserve a head of time read more

Avis Car Rental - Car Rental Near Me - Las Vegas, Nevada

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Rented a car for our trip to Vegas through Avis because they had the best rates. The car we got (which was not the one we reserved, unfortunately) was very nice, clean, and ran beautifully. Unfortunately, when we arrived at Avis we spent 30+ minutes in line because only two ladies were working the check in lines (but we saw 4 different employees pop out from behind the door, see the line, and offered no help to these two employees who were dealing with the influx of customers). The ladies working the line were lovely and helpful, but shame on Avis for this really poor staffing of such a busy airport location. Upon the day of return (and only three hours before our flight home), we misplaced our key and couldn't reach a single Avis employee by phone so we went to the location to ask about obtaining a spare key (as per their official site, they keep spare keys in a central location). We were met with a cold indifference to our situation and told "you'll need to tow the car." Thankfully, we found our key and avoided a very expensive ordeal and we were able to return the car safely and in a timely manner with a full tank of gas. Overall, if you're looking for a cheap rental this is an OK place, but don't expect the best customer service. The car was great, the service was not. read more

Thank you to Araceli and Cece for finding me the appropriate car for my rental needs. They went the extra mile to make sure the car i need was in the lot and cleaned. Thank you. read more

Avis at LAS is usually a pretty mediocre experience, but this trip was a welcome exception. After landing, I saw I had been assigned a Jeep Wrangler, and the app showed no other vehicles available. I stopped by the Preferred counter anyway and was greeted with a smile. The agent was able to switch me into a much smoother-riding vehicle without any hassle. When returning the car, I was equally surprised. I'm usually here around 3 AM to catch a flight and rarely even see an Avis employee, but this time I was greeted warmly by an agent who was friendly and genuinely helpful. I hope Avis keeps this up--this level of service was unexpected and a very pleasant surprise. read more

Im tired and jet lagged. Arrived at around 4:30pm.its already 6:10pm. Im hungry and just want to get out of here. Seems like the line is not even moving. The other car rentals are open with no lines. Not sure what the hold up is.definitely going to another vendor on my next trip. The day is almost done, and time is wasting! read more

Avis Car Rental - Got an upgrade but with this thing on the windshield? Not exactly sure why ? - Car Rental Near Me - Las Vegas, Nevada

Rented a car from here last week. There were only 2 employees working with a line of two dozen people. It took 30 minutes to finally get out of line which seemed extra long after the flight. Friendly counter guy but had to repeat the same info a few times. Car was clean and filled up. They were offering to charge $3.50/gallon on fuel if bought ahead of time but gas in town was cheaper at various places. read more

After waiting in line 30 minutes, we were told they only had electric cars left. Now we are waiting for them to clean a returning car... it's like the Seinfeld episode. I made the reservation. It's your job to keep the reservation. Oy read more

Avis Car Rental - No cars - Car Rental Near Me - Las Vegas, Nevada

$250 deposit AND $150 in fees ( NO, NOT FOR DAMAGE NOR SMOKING, GAS not returned with a full gas tank OR ANY OF WHAT YOU WOULD FIND SUITABLE FOR A PERSON TO BE RESPONSIBLE FOR PAYING ) $150 in Convenience fee, Customer Service fee, just because fee, Airport convenience fee, Parking convenience fee. Back story, i paid through Priceline, paid the car insurance through there. I have full coverage personally I didn't feel like I needed any extra coverage. I Originally was going through Payless, but they were CLOSED when i arriced there. Now im being directed to go through Avis..( Same Company) No problem.. When I arrive at the counter, the system isn't working... now i have to gather my belongings and head downstairs and head to another counter process my rental, pay my deposit.. now, the PRINTER is not working correctly because it should've been left in 1970. Rep: It will be a $250 deposit. No problem. DO YOU THINK HE TELLS ME, ONLY $100 will be refunded NO... He prints me a 1970 receipt with hardly any INK i could barely read it... i have to squinch my eyes ... and hold it to a light to see... No exceptional service, no great experience. i got the car... left returned it clean and EARLY just to be told theirs a $150 concession fee .I would not be writing a 1-star review, if they were Completely Transparent, honest and clear with their fees. But because of how to they do business, with hidden fees and not clear communication, i will no longer do business here. Posting Receipt soon. read more

Just walking in and seeing 15 people waiting and "2" employees isn't a good sign. This is AVIS it's supposed to be better. They need to DO BETTER! 2 employees and the like is growing! read more

Avis Car Rental - Car Rental Near Me - Las Vegas, Nevada

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Normally I go with Budget when I travel because I'm a Fastbreak member . Now I think I'm going to jump ship because I experienced a trouble free rental from beginning to end . I'm also a Wizard preferred customer with Avis. Being a Wizard member you can just go straight to the board look for your name and look for your car stall number and be on your way. Since I used my points to get a free rental I had to go to the counter and see a representative. Luckily I did because that's when I experienced the service of Avis . The representative processed my contract then emailed me a QR code and he explained my stall number of my vehicle. Then he explained just scan the QR code at the gate than your on your way . Unbelievable I when I travel to Las Vegas I book with Budget , Alamo, or Enterprise all of them have paper contract and you'll need to show your ID at a gate agent when exiting . I like that concept with Avis how convenient and expedited service plus saving our planet (Trees). No paper contract at all . When returning your car the agent will check your vehicle then email your receipt. Easy trouble free experience. Next time I travel to our 9th Island I will definitely book with Avis using my Wizard number then I'll go straight to my car hopefully not seeing any agent . read more

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Very disappointing experience. I had to take a 30-minute Uber ride to the rental location, only to be told I couldn't pick up my vehicle because I didn't have proof of a return flight. This requirement was never clearly communicated beforehand. Had I been properly informed, I could have avoided wasting time and money. Better communication with customers is definitely needed. read more

When someone works all year long to take a vacation with their family, there are only a few things they expect from the companies they do business with. At a minimum, you trust that the company will provide the product you paid for. Great customer service is appreciated, but simply delivering what was promised should be the bare minimum. I recently flew into Las Vegas with my family for a vacation in Utah. We rented a 12-passenger van from Avis because we had a large group and luggage for a week-long trip to visit Zion, Bryce Canyon, and other national parks. The problems started immediately. When we arrived to pick up our vehicle, Avis informed us they were putting us in a 15-passenger van instead of the 12-passenger van we reserved. Normally that might not seem like a big deal, but anyone who has driven both knows the difference. The extra row of seats in the 15-passenger van leaves virtually no room for luggage. We loaded everyone's suitcases onto the back row and decided to make the best of it. After loading everything, the van wouldn't start. The vehicle had to be jump-started, and an error message appeared indicating there was an issue with the 12-volt battery. I returned to the rental counter and informed the staff. They switched us into a different 15-passenger van. Unfortunately, the replacement vehicle was in even worse condition. It looked as though it had just been returned and never cleaned. We found clothing and personal items left behind by the previous renter. The exterior was covered in dents and scratches, and while documenting the vehicle's condition, I noticed the sliding door had literally been secured with duct tape. One employee, who appeared more interested in smoking marijuana than helping customers, told me I didn't have the right to record her. I explained that I wasn't recording her at all--I was documenting the condition of the vehicle, specifically the door that had been duct-taped together. She offered no assistance. I returned to the counter for a third time. Not only was the replacement vehicle in terrible condition, but it also needed a jump start due to another battery issue. I explained that I was traveling over two hours away with my family and did not feel safe driving a vehicle with a damaged door. I was told the manager wasn't available that day, but would be there tomorrow. I was advised to bring it back then. When I explained that I would already be in Utah by then, I was assured the door was safe and there was nothing to worry about. About an hour into our drive, the sliding door popped open while we were traveling down the highway. Thankfully it didn't fly completely open, but it created a gap of approximately six to seven inches. I immediately pulled over and attempted to secure it, but the latch would not catch. I called roadside assistance. Their response was unbelievable. I was told there was essentially nothing they could do because we were in a remote area. I was advised that if I felt unsafe, I should call 911 and have local law enforcement handle the situation. So that's exactly where we were: a family on vacation, stranded between Las Vegas and Utah in a defective rental vehicle that Avis knew had issues before it ever left the lot. We ended up driving approximately 40 mph with everyone seated on the opposite side of the van and what should have been a two-and-a-half-hour drive took nearly six hours. Once we arrived in Utah, I contacted Avis again. The representative informed me they could have the vehicle towed away within 30 minutes, but they would not be able to provide a replacement vehicle for two days. Two days. I asked if she understood that I was on a family vacation and that the entire purpose of renting the van was to travel throughout southern Utah and visit the national parks. Her solution was to credit approximately two days' worth of rental charges back to my account--roughly $200. In other words, Avis was willing to acknowledge that I would be without transportation for two days during a once-a-year family vacation and believed a partial refund solved the problem. This isn't about the money. It's not even about getting the wrong vehicle. It's about trust. Avis provided a vehicle that wouldn't start, then replaced it with another vehicle that was filthy, damaged, and unsafe. They assured me the vehicle was safe after I specifically expressed concerns about the door. The door failed exactly as I feared it would. Roadside assistance was unable to help. Customer service offered no practical solution. And now I'm spending valuable vacation time trying to figure out transportation instead of making memories with my family. As a President's Club member, I can honestly say I will never trust Avis again. The most disappointing part is that the company seems to have lost sight of what matters most: the customer. read more

TLDR: They will rent you a damaged car and then blame you for the damage and try to pull a couple of thousand dollars out of you. I rented a car from them for work a few months ago. I was in line for hours despite being a status member, so I was running late to my meeting despite landing early. So when I saw a big dent on the side of the car I was given, I was hesitant to go back and ask for something else. A smarter person would have taken pictures BEFORE leaving the lot. (Now I'm taking pictures of every rental I ever get for the rest of my life. I have rented 3 cars since and those photos will be on the cloud forever.) In any case, I rent this car, I use it for my relatively uneventful travel, and then I try to return it. I am normally a last minute, roll onto the plane kind of traveler, but I had souvenirs for my kids (including an unwieldy box of donuts) and didn't want to feel rushed returning it. First off I the police were blocking off the Avis area for an hour, so after trying to contend with an unmarked remote lot half a mile from the entrance, I paid to park in the regular parking lot and checked my bags separately, and then came back. The police situation resolved itself and I returned the car. So after this I decided to reach out to Avis privately because I've had good service before, but both the car and experience were singularly bad. I received an apology for all of it. I thought that was the end of the story. Then I received a $2000 bill from the company and an accusation that I crashed the car. I took some pictures outside of the car before I returned it, but nothing in the lot. I called the company and asked for the security footage of me leaving with the car because I was stuck in the exit line for a long time, and then the guy checking me out had to help me unstick the window because it was also not functioning properly. They ignored me and sent me another bill. I finally gave everything to my insurance company, and the said that the apology I received from management about the car THEY CRASHED was sufficient for their lawyers to tell them where to go. I know there are good people working for AVIS, but there are low-down dirty thieves associated with location in Vegas. If you check the internet, you'll see that there are other people with the nearly identical stories at this specific location. I'm sad the CFPB is being dismantled because they should otherwise look into this. read more

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This place save the day. We had a "manager special" saved with Budget. It was a 12 passenger van. I had no problem taking it. The Budget rep. Kept trying to talk us out of it. I told her we wanted it. She said your insurance won't cover it. I told her I would call and get it. I can tell they wanted to upsell us to a more expensive car and pay for more insurance.we left! Went to Avis and rented a car almost at the manager special at Budget rent a car. We were in and out in 20mins. Super fast! We got a Mustang convertible. I have also rented the convertible Camero and the Mustang is more comfortable! Anyways we are going back May 2025 and we will rent from Avis! Very nice knowledge representatives! They saved our trip! read more

Avis Car Rental - Vegas Topless is the best.... Avis! - Car Rental Near Me - Las Vegas, Nevada

Only one person in the counter on Friday before valentine's day weekend. 2 hrs in line to pick up a car with reservation...this is ridiculous. Very poor management read more

Avis Car Rental - The lines - Car Rental Near Me - Las Vegas, Nevada

NEVER BOOK WITH AVIS. Got in at midnight and had to wait in line for an hour and 15 minutes. They have printers from the ice ages still too. Once we finally get to the desk, our initial quote online upon confirmation was $200, once we got to desk they said that they didn't have the car we reserved and so they upgraded us to the next as a courtesy and somehow our total was then going to be $800. We walked away and ubered. read more

The staff was extremely accommodating, especially Tyler at the front desk. I came in to swap out a car I didn't like and didn't feel comfortable driving. He really listened, understood my concerns, and made the process easy. He even let me know that if I didn't like the replacement, I could come back again. Their priority was making sure I was happy, but more importantly that I felt safe in the car I was driving. I loved the replacement and had an enjoyable time driving it. It was clean and well maintained. Big shout out to Tyler for the exceptional customer service! read more

Rented from them last week - 1. I have declined all optional charges, and didn't sign for them. The clerk at counter made them "accepted" by me on my rental contract, I found it out when I returned home and opened my receipt. Tried to call them, the rude manager offered 50% discount on $225 overcharge that was on my credit card. Now I am disputing the overcharge with my credit card. 2. Returned my car with a full tank, noticed a fuel charge - disputing. This Avis location is known for their frauds and aggressiveness. Avoid them if you can! read more

I've rented from Avis multiple times, but my experience with Marq completely raised the bar. From the moment I walked in, he made the entire process smooth, efficient, and genuinely enjoyable. He was professional, attentive, and went out of his way to make sure everything was handled perfectly--from getting me the right vehicle to answering all my questions with patience and clarity. What really stood out was his attitude. Marq clearly cares about customer service and takes pride in his work, which is rare and incredibly appreciated. Because of him, I don't even consider other rental companies anymore--he's the reason I keep coming back to Avis. If there's anyone who deserves recognition, it's Marq. He should absolutely be considered for Employee of the Year. His dedication and positive energy make a lasting impression, and he represents the best of what customer service should be. Marq should be running this location! read more

Avis at LAS airport Service was great at the counter, no long lines, and a shuttle to take you to and from the airport to the car center. So why the one star? The vehicle was complete filth....a petri dish! The inside wasn't vacuumed, wiped down, seats looked stained, and had a strange stench. We were coming in on the red eye and very tired. Instead of complaining we just went on our way. I don't know why Avis thinks this is acceptable. Are they short staffed or did someone just forget to clean it? In any event, it wasn't a pleasant ride. Tips: Bring your Clorox wipes, hand sanitizer, and Febreeze!!! read more

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Avis is among the other various airport car rentals at this facility. Not too crowded at the time we arrived. Staff was very helpful and friendly. Great customer service. Once you get everything signed and squared away you'll head down the escalators to pick up your vehicle. Just walk over to the designated parking spot arranged by row and number. Get in and take off like you own it Lol. It can be a little discombobulating at first but just look for the exit arrows to guide you. The Parking situation for a car rental at the airport is a bit limited. You will have to pay to park. You may encounter some impatient drivers. Don't mind them it's just the heat making them crazy. read more

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Picked up a car yesterday and it was jam packed everyone going crazy. But I want to pick out the best employee LYLA who was so awesome she got us a car she was running up and down the garage to help us. She got us an awesome car that was clean and ready to go. Was just amazed by how she was all about customer first. Hope if I ever rent again she's the one to help us. read more

We had a bad experience with renting a car through Avis at the Las Vegas Airport. I am under 25, so before the trip we called 6 seperate times and called with 6 seperate Avis agents to make sure everything with our reservation was fine. We were assured from every person we talked to that our reservation is okay, there will not be any additional fees, and that we are all clear to pick up the car. Once we got to Vegas and we talked to a person at the counter he told us we cannot get the car. He said the people at the phone gave us wrong information and that when you rent a car you never know if you actually have one until you show up. We specifically made all the phone calls to make sure everything will be fine and completely got screwed over at the counter. If you are planning a trip and you want to be sure you have a car, do not book through Avis! read more

Tiago was a great help. He was calm and friendly with great customer service. Thank you Tiago and Kevin C. for all your help and kindness. Cathy (local lv) read more

Not to anyone's fault but the lines were insane - be prepared because even with a reservation, you'll spend 45m to 1.5h waiting in line. Finally get to the teller and what an attitude. Clearly hates people & her job. Made a big deal that I paid by debit - totally allowed & shouldn't be spoken to in a nasty tone. She expected me to write down my social & I refused. I told her I would tell her and she could punch it in. Didn't trust it because she had a stack of papers people wrote down their info with socials included. Anyone can grab it & leave. Gave me a car that is absolutely disgusting. Not washed, drips & debris everywhere inside & out. I don't rent cars ever but this was just the worst experience I've ever had and to think they can't even give someone a car that doesn't look like the previous person partied in, unbelievable. read more

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at Park MGM check-in there is no one at the counter. The hotel lobby agents say she's here but she comes and goes. no sign indicating that she will be back currently is a long line of people waiting to pick up their our reservation was for 1030 and it's 20 after 11 now this will be my last time using Avis lesson learned read more

So easy to drop off your car. They remind you to make sure you have everything. Sunglasses, phone, charger, anything you think you might have left behind. Super easy and quick read more

Zero stars! We booked through a 3rd party and paid all fees, including insurance, upfront. We expected to only pay the refundable deposit at pickup. However, the agent pushed their own insurance, claiming it was "only $28". No contract was provided, just a slip with vehicle pickup info. When we returned the vehicle, we didn't receive a statement, so I asked for an emailed copy. That's when we discovered they'd charged $28/day for insurance, which wasn't clearly disclosed. They also substituted our reserved vehicle with an electric one, despite our lack of experience with EVs. We were told we could return it at any charge level, but staff complained when we did so. Keep in mind, they gave us the EV at 80% charge and we returned it at 69% charge. We had to adjust our plans due to difficulties finding charging stations, and it was a major hassle. Very disappointed with the misleading practices. We intentionally bookerd our rental in advance to save money and the exact opposite happened! Do Not Pay Rentals in Advance so you have the option to go elsewhere!! read more

We had rented a 7 passenger SUV, with confirmation, but received a Jeep Wrangler, which is uncomfortable and if you squeeze people together maybe 5 fit even more uncomfortable, and have been given the run around, the only person who has been honest and above board is Thomas at the Avis desk at Mandalay Bay, but can't exchange until tomorrow! So we thought renting through Avis was a reputable business, but trying call around to their different places we get nothing but the run around, so one of the worst experiences, and is putting a damper on our vacation read more

I really like Avis. I made a reservation online with a discounted price from an email. The price was extremely good and affordable, way better than using Uber all around for 2 days. On the reservation I picked a Mystery car, meaning, it was a surprise, whatever they had available for me. And what can be wrong with that?! Absolutely nothing!, I was given a 2024 Ford Mustang Electric! It was an amazing soft smooth ride, makes me want to own one. I can see how much better EV cars are, best for the environment as well. The only issue I had was at charging, the station had a long line and being on vacation, I didn't want to waste time on a line, so we decided to drive 9 miles away to a charging station that showed 20 empty spots. What a disaster, that station and 2 more stations in that area were not working, and because is a Ford, they can not be charged on Tesla stations yet, what a mess. Companies should work on networking that part of charging. I even drove to a Ford Dealer and it was closed since it was a Sunday..smh. So we had to drive back to the city where all the Casinos are to find the Target store charging station. The waiting time was reasonable like 35 mins, but we lost about 1 hour when we thought that driving to a less populated area was going to be with no lines. After charging up, I saw the Light! Only 25.oo to fill it up, that was amazing and a huge saving, compared to what I usually spend on gas. I really know now that Electric cars are the way to go now. But if traveling through different states a rental gas vehicle might be better until there are more charging stations on the road. All in all, getting an excellent mystery car from my reservation was the best choice and fun experience ever. read more

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They supplied a car with defective tyres ie bald with chunks out of one rear tyre, along with the edge of the tyre with to the carcass. The other tyre was not much better. When contacted they were evasive and unwilling to accept any responsibility (I was asked if I had caused the damage! Yeah right. Worn down tyres on the second day of rental.) they would only agree to REFUND, NOT PAY UP FRONT, THE COST OF TWO TYRES AS ONLY AS IT DID NOT EXCEED $200. This would then be refunded when they reviewsd the incident after the rental.we could always wait 6 hours for the tow truck then be conveyed to our destination. 230 miles away.another 5 hours. With a spouse recovering cancer. When this was pointed out we were advised we could go sit in Burger king. Right. Can't record louder than a1star. Awful awful experience. read more

In many decades of renting vehicles, we have never experienced dishonesty by a car rental company like the Avis Las Vegas Airport. We rented a vehicle over the weekend from Oct 24-27, 2025, used it only to commute between Bellagio and an event we attended. We never consumed food or drinks inside the car. We are non-smokers. And then we got an email from Avis that they were charging us $450 for fictitious excessive smoke and dirt on the carpet. The only dirt on the carpet were from dress shoes that stepped on the parking garage floor or pavement. No other car rental company considered this as extreme dirt that needed special cleaning. The calls to their customer service department was fruitless. They insisted on what the personnel reported. If I could give ZERO stars, it would be to Avis Las Vegas Airport. Shame on you! read more

Had no trouble picking up our vehicle from the car rental facility at Las Vegas airport (a brief shuttle ride away). The line at the Avis counter was short, and staff provided helpful and sufficient service. The rental process went smoothly, with minimal wait time. And the vehicle we rented was reliable and in seemingly new condition. Note, a credit card is strictly required in order to rent (neither cash nor debit are acceptable alternatives). read more

Avis Car Rental - Rentar car center at LAS - Car Rental Near Me - Las Vegas, Nevada

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Frequent preferred renter here. I arrive on time to find my name not on the board. I go to the Preferred office. The attendant assigns me a car and tells me it should be ready in 20 minutes. It won't be in a parking spot but gave me a color, description, and plate #. They have plenty of cars! Upgrade my rental then. It's called customer service Avis! read more

Do not use this company. Look at the poor reviews. They magically found a, "nail," in the tire and sent me a bill for $90, 3 months later!!!!! I barely drove that car. SCAM COMPANY!!! Do NOT use. read more

Renting a vehicle in Las Vegas, Nevada... Using Dan O.'s suggestion, I found my rental car through AutoSlash.com. The best price for an Economy Car was with Avis. (Note: I had 3 passengers with me on this trip. If I'm alone, I would choose the Compact Car. I won't do "least expensive" car anymore because those are "gas guzzlers".) Pick-up was efficient. I wasn't pressured into buying additional coverage nor prepaid gasoline. I followed directions, went outside, and found the agent who led me to my vehicle. Thank you! Drop-off was pleasant. I told the gal that the back driver's-side tire needed air fill-up every day. (My sister and I had a crash course in tire pressure!) The agent wrote the problem on the window witha grease pencil, asked me if I was going back to the airport, and told me where I could find the Uber/Lyft pickup area. Thanks! Overall, it was a good experience. I liked the Hyundai Elantra! I'd use Avis again! Later: I received an email from Avis that offered me a 35 percent discount... yay! read more

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Had no issues with renting a vehicle here. The wait was about 15 minutes with about 5 parties ahead of me in line. I entered my information with a QR code while I waited so the process once I got to the counter was quick and easy. My mid-sized SUV was clean and in excellent condition. I was in and out of the rental building within half an hour. Drop off was just as quick and easy. read more

Avis Car Rental - Car Rental Near Me - Las Vegas, Nevada