We booked a full-size SUV through Expedia with Thrifty for our Las Vegas trip. We paid a premium price because we were looking for convenience, so there were a few things that were disappointing. We didn't realize Thrifty was located off-site and that we would need to take a shuttle from the airport. That wasn't a huge deal, but it would have been nice to know when booking. Once we arrived, the Thrifty counter was closed and the sign directed us to the Dollar counter. Thankfully, there was no line, so we were helped fairly quickly. The biggest issue for me was the insurance upselling. The representative asked if we wanted the basic/premium insurance, but it wasn't presented as an optional add-on. It came across as though we were expected to purchase it. When we explained that we didn't need the coverage, she went through all the potential responsibilities and risks in a way that felt like an attempt to pressure or guilt us into buying it. We ultimately declined. I understand that rental companies offer additional insurance and employees are doing their job by explaining the options, but I really don't like when optional coverage is presented in a way that makes customers feel like they have to purchase it. Overall, the rental process was fairly straightforward and we appreciated that there was no wait when we arrived, but the unexpected shuttle and especially the insurance sales approach took away from the convenience we were hoping for given the premium price we paid. read more

Dollar Rent A Car - Car Rental Near Me - Las Vegas, Nevada

WARNING!!!!!! Agents will sign you up for lis (liability insurance supplement) after you explicitly decline it!!!!! They purposely remain understaffed creating hour-long lines, which is how they get sales commission by sneaking insurance charges after waiting unreasonably long times. Also, you cannot get your money back after agents trick you into signing up for it!!!! You've been warned!!!!! read more

Overall, it was a stressful process. I booked my rental through AARP, but when I arrived, there were no cars available. I waited for a while, and Jimmy did his best to help. There were some minor issues during the rental process that added to the stress. The walk through was very quick, and I wasn't really present for the entire process because they were getting close to closing. The manager was helpful when addressing the concerns and assured me that everything would be processed accordingly. I still need to contact Lost and Found to see if I accidentally left my gas credit card in the vehicle. Overall, I felt that the employees were overworked, understaffed, and overwhelmed. The customer service experience was quite challenging, but I also understand that the lack of staffing and support puts a tremendous amount of pressure on employees. Unfortunately, that ultimately reflects on the company and the overall customer experience, rather than necessarily being a reflection of the individual employees. read more

My first time and definitely booking again. Check in process was simple and quick (However there is a long wait line, so plan ahead) Make sure ID matches your card! Have your booking info ready. My guy Arabeque came through for me. I booked a mid size specialty and was afraid they rented out my preferred car because of the long wait. The jeep was brand new, clean, and ready to go. I had zero issues. The return process was smooth, and breezy as well. Thank you Arabeque for your hospitality! Plan ahead because of long lines and wait time 45 min plus, which isn't a big deal for me because the rates are low. Makes up for it, This location has a Starbucks inside, lobby waiting area, vending machines, and WiFi. You are given a number and you go downstairs to pick up the rental. Then you check out with the parking attendant. Take photos of your rental in the garage. Booked through Priceline Ten day rental Reservation 10AM. Arrived 930am and checked out 1030am Deposit: 200 (amount varies depending on driver/location) read more

Dollar Rent A Car - Car Rental Near Me - Las Vegas, Nevada

Picked up my rental tonight, arrived promptly at 10, was set up with Thrifty, sign said go to Dollar. Walked over to Dollar and both agents didn't bother to look up from their phones when I stood there, had to walk closer to draw their attention. Once I was addressed, I realized she was not friendly or customer service oriented, no name badge, condescendingly asked if I was going to get liability insurance, I said I got it through Priceline, and I have auto insurance that covers it, as well as my Chase Amazon Visa Prime also covers as well. Was directed to get my rental from Hertz area, "key is in the car" not even a good night, have a good evening, nothing. There are dings all over the rear bumper of the car, windows dirty and fogged up. Hope the drop off service is better. I'm gonna have to double check the contract to make sure I wasn't charged for insurance. I will pray for her. read more

Dollar Rent A Car - Ding on door. - Car Rental Near Me - Las Vegas, Nevada

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I rent with Dollar often- never have any issues. The line is long but sometimes but that is expected for Vegas. Cars are always clean and comfortable, friendly service and no hidden fee's. I always catch great prices on expedia. Never had any issues with returns. read more

I had a horrible experience with this company back in 2024. I almost had another bad experience but this time, they actually delivered. I did feel bad for the only employee working the front desk though. People were being so mean to him. They just need to add more staff. My car was really nice for the price I paid. I would take my chances again. read more

Dollar Rent A Car - Car Rental Near Me - Las Vegas, Nevada

For a holiday weekend, totally inadequate staff for customer workload. Online check in option provided no viable option as the license ID photo function was inoperable. And yo he told at the counter that there are no cars available, requiring a 40-50 minute additional wait, well that is not what I call good customer service. read more

Upon arriving at the Dollar counter at the same time as my reservation, the teller stated there are no cars available for me reservation. He stated my options are to either (1) pay double my original cost to obtain the next size up, or (2) wait an unknown length of time and check back periodically until a vehicle is returned. The teller stated the reservation does not reserve a vehicle, just the price. I challenged him stating what is the point in reserving the price when you can't get a vehicle? And that also it is the companies responsibility to ensure the vehicle is available and if not, should upgrade the vehicle free of charge. In my car rental history, companies have always provided a free upgrade when the reserved vehicle is unavailable. I also reserved the lowest class, so there are many options for upgraded cars to provide. I waited for 40-minutes until I called Expedia to escalate the issue. Upon which time the teller said a vehicle is available, so I didn't require further escalation from Expedia. Upon claiming the car in the lot, there were at least 8 other exact same cars available! This tells me the teller was purposefully trying to upsell me, withholding a vehicle until I paid extra. This is a sleezy sales tactic that should NEVER happen. This teller should be reprimanded. read more

One of the worst travel decisions I have ever made in my life. I wish I read the reviews before booking. Don't shop for LV car rentals based on price alone unless you just want a low end Motel 6 type of experience. This is your first scam experience when visiting here. No wonder we don't visit Las Vegas anymore. Look at the pictures of this line! Insurance scams too. Ugh! read more

Dollar Rent A Car - They should have a grim reaper here waiting for people to die in line. - Car Rental Near Me - Las Vegas, Nevada

My apologies for being so blunt and direct. DO NOT RENT from dollar rent a car in Las Vegas.. if you just have to go there, get out your translator, because it's hard to understand stand some of the agents.. Don't sign anything until you read and check from the agents computer. Things to check. Deposit, if they are making you pay a deposit. Make sure you circle it in front of the agent......and........ make sure he/she initial the circle it. Next check the gas. I said NO two times o gas fill up and it showed up on my final receipt but not the first one.. Dollar knows it's a scam because when you call in about it, they recording says "if you purchased the prepay gas and then stop and fills the car up, Dollar will Not give you a refund". Lastly insurance, if you decline it.. again circle it and ask the agent to initial if. They are going to try and charge you for all 3 of the can. Your deposit return., check that too! I still haven't received mine. But if they want to continue to do business in Vegas, they need to run me my money.i will have to 100 protestors at Vegas location, and every airport in America to ensure customers don't do business with them... read more

Not entirely sure the issue everyone has with this place. I made a reservation, showed up early, got my vehicle, wasn't charged any amount over what they told me I would be charged. Vehicle was clean, the AC wasn't the best but it's a 4 cylinder car in the desert it was doing the best it could. I'd rent here again for sure read more

Upon returning my car this morning to the Las Vegas airport rental to dollar I was going up the ramp and I realized I left my phone in the cupholder. I went back down in the car had already been taken to the washbay one of the attendance went out there to see if my phone was in there. It wasn't. He brought the car back, but not only was my phone missing but the receipt that I left in the car next to it that I was initially given when I ran the car all I got was shrugs. I'm very disappointed that they hire people that are very dishonest there do not leave anything in the car and I will never rent from them again until everyone I can just stay away from that company. read more

Dollar Rent A Car - After returning home and getting a replacement phone I was able to use find my phone - Car Rental Near Me - Las Vegas, Nevada

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We had a reservation at 5pm. Only 2 people on the counter, sometimes a 3rd- it took 2 1/2 hours to get our car. I suggested to them to say something- anything to let the people in line know - apparently people called out sick. I told them that when you at least communicate with people, they are usually reasonable. From looking at the workers - they had zero sense of urgency! I worked for ERAC for 15 years- and those employees wouldn't have lasted a week in any of the branches I worked at. It took them 30 minutes for them to help some people. read more

I left one star because I didn't think it accepted zero . Despite prepaying and receiving a confirmation for my reservation from Phoenix SkyHarbor Airport, there was no car available when I arrived. Additionally they make you jump through hoops to try to get a refund. I would avoid Dollar at all costs. I will never use them again. read more

I was Robbed by Dollar rental car Company in Las Vegas Airport. I had a rental agreement with Thrifty rental car company but The counter was closed. So you have to go to the Dollar counter to get your car. I had prepaid for my rental car to save money though Expedia. While waiting in the longest line ever I finally had made it to the counter to check in. I handed the the guy my receipt to show my reservation. Thats when things took a turn for the worst. From that moment on the clerk had try to up sell the shit out of me. Try to upgrade me , next came the insurance scams, Than came the gas scam. I had said I just wanted what I had prepaid for nothing more. So in the end, The signed receipt did not show what I had prepaid for. It was $243.00 more. I ask the clerk what was the difference for . He said it was a deposit and it would come off at the end of the rental. Well it didn't. I Try for two months to rectify the problem. But just got the run around on the phone after waiting hours on the phone. Never in my life had I had such a terrible experience with an rental company. So People beware of this company especially in las Vegas airport. Don't be fooled by a Sleaze Ball counter associate. Never will I or my company will rent a vehicle from this place.....BEWARE.........BEWARE.....BEWARE... read more

Beware of this place at LAS airport. Upon returning the car, they used a flashlight to inspect every corner and angle of your rental car to find any kind of issues they could. I got an incident report stating there was a small windshield chip that can barely seen with a naked eyes. Now I am dealing with the aftermath, trying to prove it was there before I rented the car. PLEASE do yourself a favor and take photos and record videos of the car before leaving the lot. NEVER rent from Dollar at Las Vegas airport. They will find a way to make you pay extra, so you better have the proof ready to prove otherwise. You have been warned!!! read more

My horrific experience renting from Dollar Car Rental: I flew in to Las Vegas on an afternoon to rent the car. They had only two agents to deal with all the customers, leading to a 40 minute wait in line and customers visibly angry at why Dollar can't staff more agents given the time of day. Other car rental agencies at the car rental building had much more reasonable lines. The agent then tries to upsell me on the insurance without of course not telling me that I can use my own insurance, which I already know I can do. Then the agent mentions that since they don't have any more compact cars, which I reserved, that I can rent another car type for more money or wait until a compact car returns, which she estimates would be an hour. After I told her I don't want to pay extra to rent a car when it's their fault that they don't have my reserved car and that I would just wait, she then told me that she could give me an electric vehicle for no additional charge. After seeing other reviews about others facing similar issues, I suspect that they do this to try and get people to pay more for the rentals - something I think needs to be investigated. Then, after returning the car, there was no issue raised during the drop off. But an hour after, they email me saying that I caused damage to the car, which I did not. Overall, an absolutely horrible experience renting from Dollar, which is owned by Hertz. Seeing all the other poor reviews, it would be best to just stay away from Dollar and their affiliated companies. read more

Worst experience of my life. Our flight lands at around 8:45 PM in Boston and we picked up our rental car and left the airport around 10:30 PM. We drive about 2 miles out of the Boston Logan Airport just for our car to die because it was apparently below 5% charge. I have never driven an electric vehicle before and didn't know where to check battery levels before driving out of the airport. I call Dollar Rental support and they have the audacity to ask why I didn't just turn around and bring it back to the airport. Um I don't know maybe because it's dead. They patch me over to the emergency road sode assistance line and send someone out to tow the car. Meanwhile it's December in Boston and we are in a dead car freezing our a**es off. They told us that we had to wait for the tow guy to show up for the tow before we could head back to the airport to pick up another car. We finally make it back to the airport well past midnight. There is a line of angry people waiting for cars and the manager lets people know that there aren't any more cars. How can Dollar Rental take people's money and then not have cars. The manager, Igor, was apologetic to us and said he would get us a new car and we wouldn't have to return it fully charged because we were given a dead one to begin with. it's now officially approaching about 2:30 AM and one of their workers, Jennifer, is trying to chrck the car out to us on their computer system, but it's not letting her do it. Igor comes in and writes his manager number on our slip and says we can just take the new car and leave and show the exit gatekeeper this paper. We take the new car and end up finally getting to our AirBnb and sleeping at about 4:00 AM. We missed our family member's birthday celebration and all of our family plans went out the window. We finally return the car at the end of the trip on December 25th at around 3:33 AM. It is now January 8th and they are still charging us continuously for the original car because I guess they think we still have it and won't close out our contract. I have picture proof of everything, even the return of second the car we were given along with the case number for the tow of the original car. No matter how many times we call in, nobody can seem to get us to the right person to close this case. I am behind words and beyond angry. I hate this company. I hate the customer service I've had to deal with. I hate the fact that I even chose to use them. I will never book with them again and I will always steer anyone I know away from this company. read more

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Where to begin...thought I got a good price when I made a reservation online and was not expecting what I encountered here. We arrived around 10:30pm on a Friday to a long line which they were quoting a 2 hour wait time. They then proceeded to not allow anyone else in line about 10 min later with the security staff telling people there aren't enough cars and that Apparently making a reservation does not guarantee you a car, only guarantees the rate. They told them to come back early the next day but still had to wait hours to see if a car was available. Naturally I was getting nervous that I wasn't going to get a car also and a few people though the same and got out of line. Let's just say a lot of people were frustrated and quite a few actually yelling at security. Between the 3 security people there only 1 was nice and not condescending. I decided to wait it out and eventually made it to the counter. Now I don't blame the counter staff, they didn't cause it. Luckily there were still a few cars left and ultimately I ended up with a slightly upgraded car. Not a great experience and they really need to rethink their business strategy. read more

Dollar Rent A Car - Thrifty Dollar counter - Car Rental Near Me - Las Vegas, Nevada

Plan to wait in line FOREVER. Each of the customer service reps take forever trying to sell people crap protection plans. Use someone else.

Wish I could leave no stars. This company is a joke. The quote the send you via email and what they charge you at the counter is joke. There was a 600 dollar difference. They wait until you start your vac. Do your self a favor. Rent with a different company. read more

ZERO stars!!! Just because you have a reservation doesn't mean they will have a car ready for you. Check in (5:28 pm) was relatively quick--got rental agreement and an offer for an SUV (we declined). Turned the corner, and arrived to the garage only to find a long line of people who had been waiting for at least 45 minutes to an hour due to NO AVAILABLE CARS. None of the customer service clerks offered an explanation, nor were there any signs or apologies for the long wait. Customers in front of us mentioned that DOLLAR/THRIFTY were waiting for cars to be checked in and washed. We finally got our sedan at 6:28 pm. So yeah, DOLLAR offered lower prices than the rest and now we know why. FYI: DOLLAR and THRIFTY both serviced here. Despite it all, I want to give kudos to the kind friendly female attendant assigning cars to people as the cars arrived. LAST BUT NOT LEAST, after we left the car rental terminal we noticed that the GAS TANK was HALF FULL. read more

Dollar Rent A Car - Taken mid-line with 20 people in front and 20 people behind. - Car Rental Near Me - Las Vegas, Nevada

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DeQuan at the Dollar in Las Vegas is my hero! Our ride broke down in Vegas while on family vacation, and we were left stranded. I went in on Monday, and D went out of his way to get us a big enough van to get everyone home together! It also made me low key want to just buy a big 12 passenger van and be done with it! Hahaha. Thanks again, D and Dollar! read more

Dollar Rent A Car - Car Rental Near Me - Las Vegas, Nevada

Got to treasures island at 09:50am and by 10.10am we were at level 5 to drive away. I have the smaller model seats. So this car was huge but I enjoyed driving it. Recieved 1 bar of petrol and the gentleman advised to bring back 1 bar which didn't bother us. We drove down to hoover dam and did all the shopping areas we had on our bucket list. I actually missed this car when I had to return it but overall great experience thanks dollar treasure Island for a smooth transaction read more

Dollar Rent A Car - Happy with the car that we recieved - Car Rental Near Me - Las Vegas, Nevada

Arrived at Las Vegas airport at 11:30 AM Sunday June 26. At around noon the majority of staff positions at the Dollar Rent a car counter were empty. Only 2 staff manned the counter to help customers. After waiting in line for 10 min, a third staff showed up. Just when you think the line might speed up, one of the first two staff working goes on break. I am not opposed to staff taking breaks especially for lunch. The issue is the number of staff working to begin with. I highly recommend going elsewhere for your rental car needs in Las Vegas. read more

Dollar Rent A Car - At this point, the wait was 30 min. - Car Rental Near Me - Las Vegas, Nevada

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8/30/2023 I reserved a car for 10/16/2023 with total cost of $60.08 and prepaid $43.15 on a crdit card, knowing $16.93 would be due on 10/16/2023. At NO TIME during the ATL Airport pickup did I ask for or authorize a Vehicle Upgrade or extra insurance coverage. Before returning the car, I refilled the gas tank at a station less than 3 miles from Atlanta airport. 10/16/2023 Dollar charged an EXTRA $78.74 to my credit card. I communicated by displeasure to a Dollar agent online. Only response I got was a copy of a bill showing extra $78,74 charges for upgrade & insurance. CONSUMERS BEWARE ! I will NEVER rent from Dollar ever again. FYI, Hertz owns Dollar. read more

Dollar Rent A Car - $60.08 Dollar rental agreement - Car Rental Near Me - Las Vegas, Nevada

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NEVER GO HERE. We reserved our vehicle on 1/4. Got here and they don't have the car we reserved. They said the reservation isn't for the car, it's for the price. They offered to upgrade us for an $20/day. Unacceptable. And the lady helping me was very rude. Will be calling corporate and filing a complaint read more

Horrible! We have been waiting to get our car for more than 1 hour! Only 2 people working, cars are not ready! read more

Beware!!! Filled gas up around the corner from the rent-a-center then returned the car. Waited for my receipt and the employee told me I'm good to go. A week later they charged me for a full tank of gas. read more

Our flight was canceled and there were no other flights available. This was the only place left that would allow a car to be returned out of state. When we got there, there were at least 40 people ahead of us in the line. As we stood in the line, the line kept getting even longer. It was the longest line of all rental companies. It wasn't because they're better, it was because there were only two employees and one ended up going to lunch. It was frustrating standing in that line for an hour and a half. But once we got our turn the lady behind the counter was quick and helpful. She directed us to the pick up area. When we got there, there was a repeat performance of the long line of the same people waiting for cars. Luckily the any car we requested was ready faster than some of the other folks. We got a KIA Soul which was comfortable and did well on that drive from Vegas to San Diego airport. The drop of was quick and easy. I would have given 4 or 5 stars if the line wasn't that long with one or two employees only. In total, from the start of the line to getting into the car, we had spent little more than two hours. read more

I guess I got lucky based upon the reviews. Reserved the vehicle through Dollar website, made sure I enrolled in their rewards program and it went well. Received an email to check in before the trip. Entered my CC info and ID. Then received another notification when I landed confirming my vehicle selection. After that I was told my vehicle was ready and to bypass the counter. They gave the parking spot the vehicle was in and the keys were in the car and I drove off. Super easy. read more

Update 5/1-5/5/22: How is it I continuously get great rental experiences here, while others sign up for Yelp just to write a bad review? How do I seemingly avoid this misery? Here are my pointers: #1) book direct and join dollar express. Its free. EVERY SINGLE TIME I RENT here, I just walk downstairs, find my name on the reader board, get in my car. NO INSURANCE pitch, NO GAS pre-sale pitch, no nothin. Get in and go. #2) See #1 Every 1 star review I see is griping about these avoidable things. Anyway, so as everyone knows, rates for all companies have gone thru the roof, and the old excuse about COVID has worn thin. Luckily for me, over all these years of renting and getting 'Dollar Points' for my rentals, i had enough points for my 5 day trip to Vegas. Yup, I only had to pay the McCarran Rental Facility fee, and avoided like $400 in car rental. I paid $30. And it went off the same as every other experience here, got in the car and went. Employees were all polite and professional (gate exit, garage booth, rental return). Car was clean and fully functional. Was charged exactly as expected. So Dollar, keep up the great work, but your rates better come down or we'll just UBER around. read more

Despite a prepaid reservation and emails assuring us our reservation would be honored for eight hours past the time of pickup, even though our flight was running late, Dollar had run out of cars by the time we got to their facility. We were one hour late and multiple parties were rather rudely told to come back the next day and maybe they'd have cars available. I was at least amused by getting to live through a Seinfeld episode where Dollar doesn't seem to understand the nature of a reservation. I will only be amused once however and will not trust their services again. read more

Only use Dollar rent a car is you have plenty of Dollar to waste! This company is awful and will charge you for upgrades that you didn't want. I would rather walk than rent a car from this company they got me once but never again. Be sure to read the over 30 reviews that address the issue of being charged as I was for insurance even though they were told no! read more

Criminals who need to be reported The man who rented the car to us charged us for over $100 worth of add ons that we did not approve. Then he neglected to inform us that the rental company would be charging $10a gallon for gas if we did not fill up or offer for us to pre pay. (Which we did) So a 6 hour, $195 rental ended up coming to almost $400!!!!! The manager refused to come out and fix the problem and customer service is not answering. So now I am flying back home with out having this situation resolved. I can only imagine what tomorrow mornings phone call is going to be like. Thanks for nothing. This is the most dishonest bussiness I have ever dealt with. Day two update. The same lovely fellow that did all this also apparently FORGED OUR SIGNATURE ON A CONTRACT WE DID NOT SIGN (3 witnesses) and the company is refusing refund. I'm calling the better business bureau right now. This place is actually run by criminals. read more

Dollar Rent A Car - Fraudulent Charges - Car Rental Near Me - Las Vegas, Nevada

Customer service was terrible. Stood in line for over an hour. No longer had the vehicle I prepaid for so had to pay for an upgrade or take a smaller car. read more

DO NOT RENT FROM DOLLAR! HORRIBLE SERVICE Horrible customer service. I paid an 807 dollar deposit fee for a Chevrolet Suburban and when I got there (on the pickup date) they told me that they did not have the vehicle. And then today when I attempted to call them they told me that I could not get the car so I got my refund but... I won't get my 807 for another ten days. I am incredibly infuriated in the service and I needed the big car for my family trip with my three grandchildren. I will never rent dollar again and I will be filing a complaint on better business bureau. read more

Sunday morning we picked up a rental car and used a t mobile Tuesday coupon for returning the car with no gas. The coupon covers the gas filling fee as stated in the fine print we confirmed this with 2 separate employees and older man Sunday and a different man Tuesday morning Verbally insisted on it being okay and they made "notes" of it they act super nice and sincere but were full of complete bullshit they lied to our faces twice id put both of their names in here and probably will after this review. $146 for 10 gallons of gas we'll definitely be getting our money back and fighting this. Terrible service, terrible employees, terrible business ethics I truly would go anywhere else but here they WILL SCAM YOU FOR ANY PENNY THEY CAN!! read more

Long long long lines. 2 hour wait at least at the Harry Reid Car Rental Center. All other car rental companies had very short lines. Lots of check out stations but most were empty. read more