The representative who assisted me, Christina, was wonderful! Very nice, quick, and helpful even…read morewhen I had some silly questions regarding my reservation. This was my first time using Fox for my car rental and only used them since I have a discount via T-Mobile; and this was my first time in Las Vegas. The location of the rental facility, however, is inconvenient if you're hoping to get off your flight and head right to the car rental. Two shuttle buses to get there is...something.. I really wish I looked more into the location, but I was booking via T-Mobile and was saving a great amount of money. I ended up traveling back home a day early, so, my car was dropped off early as well. My original drop off time was 4am, I dropped it off at 8am the day before; I was not comfortable taking two buses at that hour by myself, especially in a place I was not familiar with. Not an issue with Fox as a company itself, but just an overall safety concern for anyone traveling alone. I can't comment on if the area feels safe in the middle of the night/early morning, but I hope it is well lit and easy to navigate if you are traveling alone. I was happy that the shuttle wait times were short while heading to the airport and the drivers were very nice and handled everyone's luggage with care. I was also happy with how safe the drivers drove the buses, despite all the other idiot drivers on the roads. The two shuttle bus trip from the airport to the facility was roughly a 15 minute ride, and we waited maybe 15 minutes for the first shuttle and 5 minutes for the second. It's safe to reserve at least 40+ minutes once you get to the shuttle stop until you get inside the rental facility. Of course this all depends on how many people are waiting to get on the shuttle buses. My only issue was with reserving the car via 3rd party service, but that is not an issue Fox created. T-Mobile did not transfer my entire reservation over, but nevertheless, I had a reservation ready for me at the exact time I booked it for. Again, not an issue Fox created. Christina was extremely helpful explaining everything to me when I had questions with the billing. The exact car I booked was ready for me at the time it was reserved (mid-sized sedan). I just hate that I got a Nissan cause I hate those cars (lol) Overall, great experience! The reservation was easy to make, easy to read and understand, and the charges were clearly written and explained to me. Thank you Christina for making this an easy process during my first time in Las Vegas!!! :)

Let me start by saying that we have rented from Fox Rent A Car multiple times in the past and have…read morealways had positive experiences, which makes this situation even more disappointing. We rented an upgraded SUV on May 17, 2026, for a long-distance trip to Lake Tahoe. About 1.5 hours into our drive, the vehicle broke down and would not restart. Multiple warning lights appeared, and we were stranded in the desert heat for more than seven hours. Despite 14 attempts to contact Fox through the emergency assistance line, we never received the promised callback. With no help available, we purchased jumper cables from a nearby gas station and relied on a stranger to jump-start the vehicle. Even after restarting, the SUV would not operate properly and had to be left running continuously because it would not restart once turned off. We later discovered that the front left tire was completely bald, with exposed cords showing through the tread. This was particularly alarming considering we were driving long distance and traveling with a sick cat in extreme desert temperatures. Reaching roadside assistance proved equally frustrating. After spending approximately 2.5 hours on hold from another phone and making numerous unsuccessful callback requests, we finally reached an agent. Even then, it took roughly five additional hours for a replacement vehicle to arrive, despite being relatively close to the rental location. To add insult to injury, the replacement vehicle was a downgrade from the upgraded SUV we had paid for. By the time the replacement arrived, it was nearly 11:00 PM. Fox representatives advised us to obtain a hotel room and dinner due to the delay and assured us those expenses--up to $200 for the hotel--and $100 food would be reimbursed. We also lost a non-refundable night at our original hotel in Tahoe because of the breakdown. Unfortunately, the problems did not end there. Since returning home, I have sent over a dozen emails with receipts, photos, videos, and documentation, yet I continue to be bounced between departments without resolution. The local manager, Suzette, informed me that she could not process any reimbursements but would send a request in to customer service and directed me to contact them the next day after they reviewed her email, while customer service claims they never received any information from her or the location and only the store could authorize the reimbursement. Wow! Talk about a run-around! We have essentially been caught in an endless loop with no accountability and no reimbursement. What should have been a simple vacation turned into an unsafe, stressful, and exhausting ordeal caused by a vehicle that never should have been rented out in its condition. The lack of communication, failure to respond during an emergency, excessive delays, and ongoing refusal to resolve the reimbursement issue have been extremely disappointing. Based on this experience, I would strongly encourage others to carefully consider their options before renting from Fox Rent A Car.

Expect a very long line!!…read more So why do I rent a car in Las Vegas? When traveling with a nonagenarian it is so much easier to have a car. As a bonus, love checking out places off the strip like Zaytoon, Hash House A Go Go, and the Neon Museum. Red Rock Canyon and Hoover Dam are great day trips made much easier with a car. The car rental process is never easy in Vegas, though. Take the shuttle and then wait, wait, wait. We've been given a car that was rented to someone else (and had to return for another car) or been told that what we rented is sold out, do we want an upgrade for an additional cost? No, thanks. Still, being able to drive, makes it much easier. So we wait, then head off the strip to grab lunch, stop by a grocery store to pick up bottles of water and Gatorade and then head to our on the strip hotel to park. Lotus of Siam for Crispy Duck Panang, anyone?? (Thanks to Houston's CM Jando for the great Vegas recommendations.)

Hertz experience here - mainly one of the customer support representatives named Leanne…read more Rude, Unprofessional, and Zero Accountability for a Gold Plus (Presidential Circle) Member Rental Date: June 27, 2025 Our experience at the Hertz Las Vegas location was shockingly poor, especially considering my fiancé's Presidential Circle membership. Due to flight delays and shuttle traffic, we arrived at the rental center around midnight. We had booked a pickup truck but realized it didn't have enough storage, so we asked to switch to a car from the Presidential lane -- something that's never been an issue before. That's when we encountered Leanne (short woman with brown hair in kind of a Dora-type haircut), who was shockingly rude and unprofessional. When my fiancé politely asked, "Could you please check what my other options are?", she mocked him in front of everyone, saying, "Look at this guy -- he's begging me now." We were stunned. When we told her this kind of behavior is not okay, she smiled, gave us her name, and said "Feel free to complain on me" like she was proud of it -- then walked away as if she had done nothing wrong. We contacted Hertz Customer Service that same night. They apologized, promised to remove some charges, offer a free rental, and file an official complaint against her. Two months later -- nothing. No follow-up, no credits, and no accountability. Now my fiancé is on yet another hour-long call trying to resolve what should have been a straightforward issue. This was not just disappointing -- it was demeaning. For a company that prides itself on elite membership experiences, this was anything but. If she hates her job, she should do something else instead of ruining everyone's days and vacations. Please put her on probation or fire her, she was terribly demeaning- not customer service support whatsoever.

I admit I was scared to come here. Fox seemed shady enough, like don't make it worse! Then it…read morehappened, Priceline assigned me Ace! It was non refundable so I had no choice. It's honestly sketch looking from the outside. You cannot park near the door, you have to manage a long walk from the parking area, unless you come in on a shuttle. I made the mistake of driving down the rental car return land thinking I could park closer. Nope! Not the most fun w limited mobility. Once inside it's like night and day. Clean, modern, good music. My first time in I got Leah. She's a doll! Like I said it was my first time. The policies are wild to me, after dealing w bigger brands. Larger deposit, you can ONLY go to 4 states in their cars, if you don't have a flight you can't rent without some kind of proof of residence, and my favourite was that you must provide a receipt at drop off showing you got gas within 5 miles of them! That being said, my first time I got an Elantra. It was newer but had almost 40k miles. It was clean and no odor, but the key was wild looking. They have boss at the exit who takes a video of the car going out. I chose to get out, I don't want to be filmed for anything I don't need to be. I left and all was well. I had a killer deal and decided to stay longer. Thinking it'd just be the extra day rate, I called. Ha! $15/day PLUS whatever your rate was. So didn't appreciate it but I did it. Return tried to catch me up with dst, and they give you an hour from the time you pick it up which I appreciate. We talked about it, the time was adjusted, no additional fees. The next time Priceline assigned them again. I got a different guy helping me. I never buy their coverage, the card I use and my insurance cover me. I told him no. I looked at the total on the way out. It looked right, but I didn't realize it was additional on top of what I'd already paid until later. Again I got an Elantra. This one had less than 3K miles on it. Boss was at the gate again, you leave the contract in the car for him, so I didn't see it til I left. They were close to closing but I called customer service. They said they'd escalate it and open a ticket. I've dealt w rental companies before, I didn't feel good about it. I called back and got someone at the actual location. He said he'd have the manager listen to the call again the following day. Gave me a local number and said to follow up if I didn't hear back. I didn't so I reached out. I got DeAngelo and that was the best thing that could've happened. He told me the same as the other guy, and that if I said no, it'd be refunded. He said he'd follow up w me the next day, he also gave me his email. I let anxiety get me and I sent him an email the next day, and right after pressing send. He called me. He joked I didn't trust him, and initially I wasn't sure. I'm glad my tone was chill in my email, DeAngelo is awesome! He apologized and refunded the charge, I thanked him for being a person of his word. Sadly it's rare. I had to get another car, I encountered Reinna. She's also fabulous! She did try to tell me I couldn't rent bc I wasn't flying, after we cleared that up she also saw my history and I had no problem. She uses wipes for EVERYTHING! A woman after my own heart. I carry a bag when I first get a car. It's got wipes, sanitizer, etc to get things wiped. I'm glad I did too, the cleanup isn't always the best. I got another Elantra with 2900 miles. It appeared clean, but I thought I lost something under the seat. There was large crumbs and a grape living out its dream of becoming a raisin. I encountered Brandie at return. Comedic and thorough. She deleted my phone out before I even walked away! Next time I got Leah again. Excellent customer service again. I needed an suv, ended up w a Tucson again w less than 3k miles. Interior could've been cleaner. This time they left the previous person's receipt in the console. Alllll their info right there. I left it. Brandie and I talked about it at return. She cracks me tf up! Boss at the exit finally remembered me. I guess in part bc I get out for filming. He's solid tho, very nice. I've interacted with DeAngelo a few more times since. I told him I didn't mean to bug him, but he appreciates hearing from his customers and made me feel at ease. Pros- New, low mileage fleet AMAZING staff - Thanks again to Leah, DeAngelo, Reinna, and Brandie! Y'all understand customer service and care! 60 min grace from when you pick it up Cons- The building setup The policies - 4x now and no one's ever asked for that receipt Cars need to be cleaned better I had another rental but got assigned to Gilespie. Ngl I was bummed to not see my buds at Ace! The pros outweigh the cons for me, and now I'm excited when assigned to them.

Adds a lot of extra charges Customer support is very slow…read moreand passive aggressive Inconvenient location ( two shuttles away from Airport) It's cheaper initial for a reason. But they will try to get all your money!

This has probably been the best experience I've had with a rental car in ANY airport! Flying into…read moreVegas, my expectations were very low for a quick pick up right off the plane. It took a hot minute for our luggage to arrive on the carousel, so that didn't help! When we got to the rental car 'corral' there was a line about 15 people deep. Thankfully, Alamo had 3, possibly 4, desks open, staffed & helping customers. Despite the high number of people in line, we did NOT wait more than 10-15 minutes before getting to the desk ourselves. Picking up the rental was a bit out of the ordinary for us this time. After we filled out the contract & paid for the class of car we wanted, we were directed outside to the Alamo lot. Once there, the porter directed us to row 4 and to pick out whichever car we wanted. We didn't have much to choose from... but it was nice that we could choose ourselves. We were able to compare trunk space as well as head space for my husband who's considerably taller than I am. After we made our choice and exited the lot, the adventures began. The car was clean with low mileage at pick up. We simply chose it because of its beautiful blue color, lol. Priorities!! 3 states in 5 days! The car was most definitely fuel efficient. We used less than $100 in gas! It was spacious for me... but not so much for my husband. It drove comfortably across the highways & through the tunnels. It did well in the desert heat, as well! Returning it was seamless, as well! We gave ourselves a little extra time as we had to drop off and take the shuttle back to the airport. For once, I can recommend a car rental location.... Seriously! They NEVER happens!

Being an Alamo Insiders member, it's ideal to stick with a one rental car company as much as…read morepossible to maintain your status level. Always enter your Insiders account number each time you book online so that you bypass the check-in counter upon arrival. Thank goodness I booked this rental car way before Memorial Day Weekend because rates were creeping up towards the ending of May! Alamo in Las Vegas shares shuttle service to its off airport rental car center. Upon drop-off, you can easily make your way back to T1 or T3 of Harry Reid International Airport.

While I was waiting for my flight in Seattle, I checked my Budget rental and found that it showed…read moreas an invalid fare in red letters. I checked Hertz, they were sold out. Taking no chances, I booked the same car via the Budget app, but the $215.98 rental ballooned to $395.90. I canceled my Costco rental and hoped for the best. Upon arrival in Vegas, I caught the bus to the rental center and headed to the parking lot to get my car. I am a Fastbreak member so my name should have been on the board. Uh, it wasn't. Perhaps it was because I reserved the car just 3 hours prior. Anyway, I went to the Fastbreak booth and was on my way in 10 minutes. Returning the car was friction-free ... It took less than a minute before I was on my way to get on a shuttle bus. My experience with Budget was flawless. I try to find out what happened with my rental via Costco Travel.

Please literally get a car from anywhere else…read more Things I do not appreciate about our recent visit. Them being rude to my husband. Them changing their policies on documents to bring and not notifying us at all. As a local he was asked to present two utility bills in his name. We are married they are all in my name since I manage the money he wouldn't have this anyways. Changing policies and not knowing about it is frustrating so was this evening. I dropped him off to pick up the car and then came back to get him sans car. Note to self- take our business elsewhere and recommending others do too

Haven't rented a car in YEARS, but decided to rent a car for my little getaway. It was a very…read moresmooth process from reserving the vehicle, to pick up & drop off. Customer service was amazing from the very beginning to end. No issues with the vehicle, I got what I wanted, & it was perfect. Always going to use them for all my rental needs ! Highly recommend prepaying ahead of time for a smooth process!

Out of all the rental pick ups this has been the easiest check out…read more As soon as you walk in the station it's like a mini mall with several snack options. It helps that you have the option to pre check in online and if you do so you go straight to the car checkout station and pick the style of car you requested.

Excellent customer service and car (Volkswagen) was in very good condition and comfortable diving…read morefrom Vegas to Grand Canyon and back to Vegas. Overall very good experience.

Ok. Things do change. It's been 11 years since I rented here. Since then, they moved to the main…read morerental car terminal (not off site anymore). I tried them once again because for an upgraded car, it was the same price as standards from other rentals. The car was spectacular and the service was great. They sure did get their act together. The app was nice to check in and streamlined the whole process.

The Hertz Car Rental main customer service number is **1 (888) 693-8772™ or +1 (888) 693-87.72**…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. *Seamless Reservation & Hassle-Free Planning* The car rental booking experience was smooth from beginning to end, with a user-friendly reservation process that made planning the trip simple and convenient. A variety of vehicle options, including economy cars, SUVs, luxury vehicles, and flexible rental plans, were presented clearly, making it easy to compare features, pricing, and benefits before booking. Selecting the preferred vehicle, pickup location, rental dates, and additional services required only a few steps, and the confirmation details arrived promptly with all reservation information organized in one place. *Convenient Pickup & Stress-Free Start* The vehicle pickup experience was designed for speed and convenience. Dedicated rental counters and a well-organized check-in process helped minimize waiting time, while clear instructions made it easy to complete the required documentation and collect the vehicle. The staff remained courteous, professional, and helpful throughout the process, ensuring that important rental terms, fuel policies, insurance options, and return procedures were explained clearly. The vehicle was ready on time, making the beginning of the journey smooth and stress-free. *Clean Vehicle & Comfortable Driving Experience* The rental car was clean, well-maintained, and prepared for a comfortable journey. The interior offered a pleasant and spacious environment, while the vehicle performed smoothly throughout the trip. Features such as comfortable seating, climate control, adequate luggage space, and modern driving conveniences enhanced the overall experience. Whether used for business travel, family transportation, airport transfers, or a road trip, the vehicle provided a reliable balance of comfort, practicality, and convenience. *Smooth Journey & Convenient Return* The overall rental experience remained comfortable and well-coordinated from pickup through return. The vehicle was dependable throughout the journey, allowing for flexible travel without unnecessary complications. Returning the car was straightforward, with clear directions and an efficient inspection and drop-off process that helped avoid unnecessary delays. Final rental details were handled smoothly, making the last stage of the experience just as convenient as the beginning. Overall, the car rental service delivered an excellent balance of convenience, vehicle quality, flexibility, and professional support, making it a reliable choice for travelers seeking a seamless transportation experience. For reservations, modifications, cancellations, and customer support, assistance is available throughout the USA. Travelers can use the provided support contact to manage bookings, request changes, review cancellation options, and receive help with rental-related concerns. Specific refund, cancellation, and modification terms may vary depending on the rental company, rate type, booking conditions, and advance notice requirements.

Rude, Unprofessional, and Zero Accountability for a Gold Plus (Presidential Circle) Member…read more Rental Date: June 27, 2025 Our experience at the Hertz Las Vegas location was shockingly poor, especially considering my fiancé's Presidential Circle membership. Due to flight delays and shuttle traffic, we arrived at the rental center around midnight. We had booked a pickup truck but realized it didn't have enough storage, so we asked to switch to a car from the Presidential lane -- something that's never been an issue before. That's when we encountered Leanne (short woman with brown hair in kind of a Dora-type haircut), who was shockingly rude and unprofessional. When my fiancé politely asked, "Could you please check what my other options are?", she mocked him in front of everyone, saying, "Look at this guy -- he's begging me now." We were stunned. When we told her this kind of behavior is not okay, she smiled, gave us her name, and said "Feel free to complain on me" like she was proud of it -- then walked away as if she had done nothing wrong. We contacted Hertz Customer Service that same night. They apologized, promised to remove some charges, offer a free rental, and file an official complaint against her. Two months later -- nothing. No follow-up, no credits, and no accountability. Now my fiancé is on yet another hour-long call trying to resolve what should have been a straightforward issue. This was not just disappointing -- it was demeaning. For a company that prides itself on elite membership experiences, this was anything but. If she hates her job, she should do something else instead of ruining everyone's days and vacations. Please put her on probation or fire her, she was terribly demeaning- not customer service support whatsoever.

The best limo service in Las Vegas by far with an amazing driver and service. The rates you cannot…read morefind better than this company in all Las Vegas area . I recommend highly .

Amazing experience and lovely car. If you want a luxury ride with great customer service , please…read morecall them. You won't be disappointed. Thank you!!!!!

After having a horrible experience at another car rental company, I came here feeling completely…read morefrazzled and stressed. Thankfully, Charles turned my entire day around. When I first walked up to the counter, I was so overwhelmed that I told him, "I think I'm going to need a minute. I'm going to go sit down, and I'll be back." Instead of rushing me or making me feel like an inconvenience, he showed genuine kindness and understanding. A few minutes later, after noticing I had grabbed a coffee, he came over and asked in the nicest way, "Are you feeling ready now?" That simple act of compassion meant more than he probably realizes. Once I was ready, Charles took care of everything quickly and efficiently. He was not only kind and patient, but also incredibly professional. He had me in and out in record time, making the entire rental process smooth, stress-free, and easy. Exceptional customer service is rare these days, and Charles truly went above and beyond. He turned a frustrating situation into a positive experience, and because of him, I left feeling valued as a customer. If management sees this review, Charles deserves recognition for the outstanding service he provides. Thank you for your kindness and professionalism!

Renters BEWARE!! Avis has costs me days of my time proving that they tried to scam me for $436.49…read morefor BOGUS fuel charges! I rented a Honda Ridgeline from the Harry Reid Las Vegas airport location on April 28, 2026. At approximately 10 PM on May 9, 2026, I had a very serious and scary situation happen as I was traveling down the freeway. Every light on the dashboard illuminated, and the truck went sluggish; the power steering and anti-lock brakes were also no longer working. Immediately, I got off the freeway and went to the nearest gas station. I tried to call Avis and was unable to get through to anyone. I filled up the truck with gas, and continued calling Avis. As I was making my way back to the rental station, I finally got through to an Avis roadside assistance agent. I was alone and afraid, I explained my situation to the agent and kept her on the line as I drove the truck back to the rental location. I exchanged the vehicle and was given another Honda Ridgeline with approximately 6,000 miles. I didn't even ask Avis to compensate me in any way for the trouble and stress this issue caused me. Then, at approximately 4 AM on May 18, I returned that second Ridgeline with a FULL tank of gas. On May 22nd, while I was going through my credit card statement, I noticed I have a charge from Avis for $1,290.99, when my actual total charge is supposed to be $854.50. I immediately called Avis and was told it was because I didn't fill the truck up, which is totally FALSE! When I looked at the Avis e-receipt, there were multiple things that are incorrect. The car says it was rented to me with 1 mile on it, which is incorrect. The e-receipt says: Odometer Out: 1 Odometer In: 6082 Total Driven: 6475 Fuel Reading: Out 8/8| In/8 How would it be possible to drive 6475 miles if the "Odometer In" reading is 6082? This vehicle was given to me with an Arizona license plate and approximately 6,000 miles on it, not 1 mile. During the time I had the truck from May 9 to May 18, I filled the truck up once on May 15, and topped it off on May 18 (before returning it). I'm not sure what is going on with the rental and gas records at Avis, but the name of the person I received the truck from and the name of the person who checked me in when I returned it, are on this e-receipt. I told Avis that someone needs to check with them, hold them accountable and train them better, because they aren't inputting the right information. I am not going to be paying $436.49, because of others incompetence I had to jump through hoops and spent days going back and forth with Avis, submitting documents. I had filled the truck up on 5/15 and topped it off before returning. I had the receipt for the fill up, but couldn't locate the receipt for the final gas top off, however I did have both transactions on my credit card statement. This wasn't good enough for Avis. I filed a dispute with my credit card company and reached out to the corporate office of the gas station for them to provide me a receipt of my transaction. I submitted that receipt to both my credit card company and Avis. I finally heard back from Avis today (5/27) and was told the charges are being reversed! The workers at this location are incompetent! No one should have to go through this much hassle to prove that they did fill up the vehicle. I WAS a loyal Budget/Avis customer, but won't be renting from them again!