Initial reservation went fine, picked up the mystery car fine. Few days in, the fob stopped working, we were close to Avis so we went in to get a new fob battery. Young lady at the counter was very friendly and professional but could not find a new battery. She grabbed just any battery from the junk drawer and couldn't get it to work after watching a YouTube video on how to open the fob. She called her sup., he said he will order new batteries, like that will help us... Changed cars, cost us over an hour which we couldn't afford that day! Next car would shimmy-shake after going over 50 mph. Serious damage under front end could be suspected based on damage to the front bodywork. They never checked the car before turning it over, just gas it up and a quick wash and go. They credited us ($10/gallon) for not having the tank full as we could not turn off the engine at a gas station while gassing up. Management is weak, customer service is good. read more

Avis has always been great. Even at times when it was extremely busy at the whole airport they'll find a way to make time just be patient. They will definitely get you a car. Other than that they are great. read more

Reserved a suv 6 weeks in advance. I figured I would give the locally owned Budget/Avis the business. I rented it from 8am from a Friday ti the following Thursday at 5pm. I got to the location at 8:15 am to pickup my mid size suv. The person behind the counter tells me he didn't have any vehicles for me. Then a few minutes later he tells me he has a Corolla. Obviously that wasn't gonna work. Not a phone call or a email prior. The guy was rude and didn't care even a little bit. In the end Budget at Daytona airport honored the rental at a discount. Also got upgraded to a nicer suv. Luckily I live in the area and my wife came and bought me to the airport to pick it up. Lesson learned read more

really as simple as dropping a rental off...i walked in April 17 to find a guy surrounded by plexiglass with a mask. Did not greet me in any way..i gave him the paper work and he asked me what the mileage reads. I told him I did not know..thats his job and he says no its not. I said "aren't you going to go out and check the car..he says no. gave him the keys, told him not to get up and left. His name is Victor and he does not belong in customer service..belongs hiding in a back room somewhere! read more

Lewis and the guys were great! So kind and accommodating! Amazing customer service! I would rent from them again if I was back in the area!

New management is amazing, rental was quick and easy. Waiting room has coffee and snacks, nice family atmosphere. Upgraded my reservation without charging me more, Edgar was very professional and I will be coming back, my new spot!!! read more

Worst place ever to try to rent from. Owner operator is extremely rude and after confirming my reservation 3 x before morning of pickup, the independent operator showed up late to open and told me he did not have any passenger cars and could rent us a truck. We had a international flight leaving from Miami and had luggage and were on a strict time schedule to make our flight. I complained firmly and he told me to wait outside or he would call the police. He then proceeded to rent a passenger car out to the person who was in line behind me and also had several passenger vehicles on his lot. Do not waste your time with a reservation unless you want a huge frustration or want to be up charged for a vehicle you did not reserve or want. I would give a minus ten rating if i could. read more

CautionDo Not Rent From This Location Pay the extra and Go to The Airport..Location is Dirty And So Are The Vehicles.Owner is Very Rude and Very Unprofessional!!!!! read more

I've been renting from Victor at the Mason Ave. Avis for about 8 years mostly traveling to camp in NC. Several times the vehicle I've reserved has not been available when I arrived to pick it up. The Corporate office doesn't send the vehicles that have been reserved. Victor has always done his best to get me what I needed. Once or twice he rented me a larger SUV or car for the same price as my reservation. Last year, when I pulled up the seats of an SUV and found beach sand, Victor came out and vacuumed the sand up himself. I'm sad to read the reviews below and read the criticism. I have not experienced what the reviewers below have experienced. When the Corporate office doesn't send he vehicles that have been reserved, Victor has to do the best he can to fill the reservations. read more

Booked a car 3 months in advance for an 8 am pickup (intermediate) suv. We went to pick it up and the guy told us he didn't have a car for us. He offered a Corolla with no discount. Told him to cancel and he seemed shocked. We rented from the airport location immediately with no issues. Lesson learned. Pay the 80.00 extra in taxes and fees and book from the airport! Never again read more

Very rude and not accommodating at all. Then to make matters worse, because tank was only 3/8 full and I had to return it the same way. He said he put it in paperwork (which he didn't) and THANK GOODNESS i took a picture before I left, otherwise I would've been charged a fortune. So disappointing!!! read more

This is more a rating on AVIS corporate as the local location was fine. Long story short was given a rate for one way in a specific car. The email confirmation was the same rate, but not unlimited miles and a tiny tiny car. I had already cancelled my flight so 45 cents a mile was a non-starter. Lot's of BS excuses and explanations later I had a more expensive reservation, but was unlimited miles. At this location I was offered a new suburban at a great rate. Otherwise this would be a 1 star. read more

I see all the reviews below are from people who have experienced much of the same as I just did. I booked through Expedia and when I showed up I was given a truck instead of a car and then charged an upgrade fee on top of that for the switch. You don't have the right car so I get charged more? Horrible experience and customer service. DO NOT RECOMMEND. Offered no help in the situation. read more

Worst experience I have ever had with a business. I reserved and prepaid for a car, tow minutes before I get there the owner calls me and tells me he doesn't have the car I rented and I have to pay $20 to get a car. He was rude and belligerent and because I argued with him about the fact I had a contract he needed to honor he threatened to have me arrested for trespassing. I can not believe Avis allows this person to represent their company. I wish I could post this with zero stars. read more

Don't let them throw a monkey wrench in your vacation or travel plans. Reserved a vehicle months ago and now my family and I are left to scramble the morning we are leaving to find a vehicle. In 2018 how is 6 months not long enough time to line up a vehicle? We reserved in winter time for late July and here we are. Customer service is also terrible. If you're thinking about renting a car....DO NOT GIVE THIS PLACE YOUR BUSINESS! read more

I prepaid a one week car rental with Avis only because I got a discount with them because i am a Sea Tow member as well. I prepaid and set up over the phone and everything was very simple and easy. I was only renting a car and staying local because mine needed to go into the shop for transmission work. When i went the next day to pick up the rental car my husband dropped me off as he was rushing to work, i was to go in and get the keys and be done.Instead 20 minutes later i call him crying because they will not rent me the car based on a credit score after i have already paid in advance.And my credit score is not bad at all and my bank is with a credit union. I go back and forth before finally them saying there is nothing they can do. So i'm left to start walking in a bad area of town while desperately trying to get a hold of someone so i can make it to work on time and not be walking the 30 miles...In the end after countless customer service calls and transfers and explaining everything to several managers and representatives the best i got was we will refund your total in 3-5 business days... Now how am i a mother of four children working almost 7 days a week supposed to go get another rental right away when they have taken my money for the car that they would not give me. I have never been so upset and overall disappointing with an experience from a company.. We tried Avis and we were very dissatisfied and will make sure others our aware. read more

This review is actually about corporate headquarters. Reserved a compact car on line was told it would be a four door sedan and could be picked up near our hotel got there at five thirty and was told the equivalent was a VW bug two door. But no cars were delivered to them so he could give us a camaro for twenty five dollars more a day. Called headquarters to complain and they would do nothing. Avis should be very ashamed of themselves. You've lost our business. To bad! read more