JC and Jason have a level of customer service that is second to none. It was early on this…read moreSaturday morning when I found myself at their rental counter. JC is new and didn't hesitate to ask for and get assistance from Jason. I am in town for a funeral, but they didn't know that. The lite banter and smiles were so welcomed and needed. They explained coverages and options but without the heavy sales pitch and pressure to add anything. The vehicle I left with was just I wanted and matches my personality to a tee! In the midst of loss, these two really made my day. I am so grateful for this experience.

The truck that we rented which was a new Toyota frontier with 10k miles on it had stiff steering…read morewhich was unbearable - then once you drove at 95 mph the entire vehicle shook uncontrollably which made it extremely unsafe. When I contacted customer service they said I may not be able to get a replacement and I should drive it back to where I picked it up which was an hour away. I told them I couldn't bc. I needed to be in the area for business reasons. So the next morning I took it to Daytona beach airport. The gentleman at the desk said they only had one car available which was a Mitsubishi Mirage. However online it clearly stated there were 42 vehicles available. We went out to the car and it was banged up on all sides even the roof and the wipers were broken and falling off the windshield. I immediately went back in asked for help and he said he couldn't help me and that it's normal for a truck to have stiff steering and shaking. I then walked down to Avis where they helped me get a newer more safe car that was cheaper than Alamo. HORRIBLE RENTALS, HORRIBLE SERVICE AND HORRIBLE PRICES. After it was said and don't they charged me 81 dollars for the less than 24 hour unsafe rental. I then contacted customer service again and a young lady called me and was extremely kind and said she would make sure the truck was not available to any other customers before it is service and refunded me the money. However I don't think I'll ever rent from Alamo again. That's insane that Alamo offers unsafe cars to paying customers.

My reservation was supposed to be $209.57, but I was charged 243.56. Adam, the branch manager,…read moreagreed the contract was incorrect, shook my hand, and promised to fix it and give me an additional refund for the inconvenience. He fixed part of the issue but never followed through on the extra refund he promised. Mistakes happen, but not keeping your word is disappointing and bad business. He is not a man of his word!

I had a total loss in April and I finally got a rental from the insurance company and they squeezed…read moreme in yesterday and they were busy, but i got a car and love it so thank you so much Chandler and Charleen, super helpful and thanks so much and they picked me up from my house also that helped alot. so thanks Great team. 5 Stars

1-Star Review - Avis Daytona Beach: A Customer Service Horror Story…read more I rarely write reviews, but the experience my wife and I had at Avis Daytona Beach was so unprofessional and upsetting that I feel obligated to warn others -- especially anyone booking through Costco Travel or a third-party site. We had just flown in from Hawaii after a family emergency -- my mother-in-law had passed away. We were exhausted, emotionally drained, and trying to pick up a rental car that was already pre-paid and bundled through a Costco Travel package. What should have been a simple handoff turned into a customer service nightmare. Upon arrival, we encountered Alex, who quickly became confrontational when he saw the booking. His attitude was dismissive from the start -- repeatedly referring to us as "third party" in a tone that made it clear he believed he didn't need to help us. My wife's license had expired, but she had listed me (her husband) as the primary driver when booking -- she's certain of this. But Alex refused to even check or try to assist. Instead, he told us we'd have to "go back onto the Costco Travel system and rebook the entire thing" -- knowing full well we were standing at the counter with low phone batteries, no Wi-Fi, and spotty service. When I expressed frustration (yes, I said the system was "BS" because, frankly, it was), he snapped. And I mean SNAPPED. In a rage, he clapped his hands, made an exaggerated body movement extending his hands up and out, and yelled: "OK, guess what? NO BOOKING FOR YOU. GO AWAY." It felt like something out of a parody -- except we were stranded and being treated like garbage. He then smugly added, "I was trying to be nice." If that was him being nice, I shudder to imagine the alternative. We asked for a manager. He said, "I'm the manager." We asked for his name. He refused to give it. The only reason I know his name is Alex is because a kind employee at another rental desk whispered it to us after witnessing the scene. Even they were shocked. We had no choice but to rent from another company on the spot -- at an additional $500, nearly $200 more than our original booking. And to add insult to injury, I'm now chasing down Costco Travel and Avis corporate for a refund for a service that was flat-out denied. TL;DR: * If you're booking through a third party, especially Costco, be prepared for zero support from this Avis desk. * If you have an issue, don't count on compassion or help -- just hostility. * Avoid Alex at Avis Daytona Beach at all costs. His behavior was not only unprofessional but completely unhinged. Avis, do better. This kind of treatment is unacceptable -- especially in a moment when people are already dealing with loss and stress.

Well I rented a wrangler or similar. Neither was available. How are you to rent a specific vehicle…read moreand pay more. Just for them to not have it. THEN I noticed the PLATE WAS EXPIRED!!! Went to 2 different rentals. NEITHER had any cars. So we had to drive around for 2 weeks with expired plates. Very disappointed.

After having reservations for a car, arrived at counter and was told there were no cars available…read more Had to stand around for an hour. They should have offered a taxi or Uber to hotel and deliver my car later. They did nothing. Didn't even offer an apology for my inconvenience. My future car rental choices will not include Hertz.

I was charger $631.00 to drive 85 miles for a family trip from Orlando to Daytona Beach. The…read morevehicle check engine light was on when I got the vehicle and there was a tiny crack on the windshield. Didn't think much of it, and didn't realize until I was drove off the lot, and the check engine light didn't go away. I've gotten rentals from Hertz in the past with an existing small crack on the windshield, and was never charged for it. $455 for a new windshield (or repair) is the additional amount I was charged for my reservation, and the employee who charged me this put on the incident report that the vehicle is not drivable. This is completely bogus. I am a loyalty gold member and used Hertz for years. Never ever has anything like this happened to me. Hertz lost another customer.

I strongly suggest you do not rent from here. We have been renting cars off and on for over 20…read moreyears. We sign the contracts, adhere to the terms and conditions given to us, we return the car filled up with gas, cleaned out, trash thrown away, and in the same shape and condition as it was at the start of the rental. In late April 2025 we rented a Nissan Sentra from Dollar Rental at the Daytona Beach Airport. The service at the counter was fine, the car was in good condition, and we drove from the airport to see our family. Right before returning the car, as we always do, we filled up with gas and threw out any wrappers or empty water bottles at the gas station. We returned the car clean and filled up - parked it in the lot and dropped the keys off with the staff at the counter - and then boarded our flight home. When we landed an extra charge was reported on my credit card for $100.01 for "interior cleaning." I tried to get someone on the phone, but the only way to reach this company is through an online form. I wrote that we returned the car clean and filled up and asked that the charge was lifted and / or for someone to contact me to explain. Three days later I received an email saying that the rental staff said they had to clean pet hair out of the car. I explained that we don't own pets, clearly did not travel with pets, and that we returned the car clean. They just responded to me (by email, again) with the exact same message about pet hair and that "We completely understand a customer may not wash or vacuum the vehicle prior to returning it to remove normal road grime, etc. However, other similar impurities require more time and detail to remove. In such instances, Dollar will assess a cleaning fee." This is absolutely crazy as we do not own any pets and did not travel with any pets, so the idea of "other similar impurities" (what is that?) is so frustrating. The terms and conditions for Dollar indicates that renters may be charged fess for cleaning that goes above "standard cleaning," which is fair. But cleaning up after a pet that doesn't exist means that above "standard cleaning" is something insane. "Standard cleaning" is also not defined. Don't rent here. I'm still trying to resolve this with Dollar and my credit card company is also trying. This is the first time I have ever written a review on Yelp, or any other site. This is also the first time I have ever sent in a complaint about a company. Do not rent here.

This is in regards to all of Thrifty and Dollar car rentals, especially the scam operation they…read morehave going on at the Orlando Airport. I prepaid for a car online specifically outlining my need for no insurance. HAD MY OWN. The customer service rude patrol had me scrambling for proof of insurance, which after 20 minutes informed me I didn't need after all. Eventually got my car,got to my location, and magically discovered on my bank account, I was being charged for insurance. I have been reading all the reviews, and it sure as hell appears we are all having the same nightmare experience. Horrible way to start a vacation. Their awful customer service explains why they are bleeding money :(

This national location is inside a small airport with only 6 terminals. They do not have emerald…read moreaisle here. The normal emerald aisle selection that I am used to is a nice feature national has. That being said the front desk is staffed by 1-2 people during the day. And when I say staffed that's between National, Enterprise, and Alamo. There is a wait sometimes and others I'm the only one there which is always a plus. The staff are always nice and courteous. The car selections are limited and I'm guessing based on status you may get an upgrade. Both time I came here I was given a Nissan Altima. For what I requested that's an upgrade. I usually request a compact car because I'm cheap. So getting a larger car is nice. It is confusing where to return the car so I just park in one of the open parking spots that say National/Enterprise/Alamo. Returning the car means taking the keys back to the front counter and handing it back or putting the key in a drop box after hours. I feel like the expectation I have for National is appropriate for the type of airport. Small, understaffed, and a limited selection of cars. I am biased to National since I've been renting from them for about 10 years. So I'll give them a break and give them 5 stars for this location.

While the process of getting a car went smoothly and the staff were friendly, The car is just don't…read moreneed to quality you expect when you go to National. The cars have many miles on them and you can see the wear and tear from the inside and out. Some of the cars smell like people have smoked in them. Overall, good service and poor quality cars.

There was a wait for our car ? They were not busy but it appears that hat there is something with…read moregetting cars ? However, we received an up grade that was phenomenal Genesis Palasade . Super courteous staff I have nothing but good things to say about them . A friendly advise is to get the bumper to bumper coverage not that steep but makes the process much much simpler. Well done

I had booked a SUV a couple weeks in advance since I had a group of 8. They only had a small…read morecompact suv that sat 5 with barley any luggage space. On top of not having the vehicle I needed the workers had an attitude and were being rude over the phone and in person. They act like everything is an inconvenience to them even though that's literally their job. It's also extremely unprofessional when they complain and gossip about their coworkers in front of customers. Do not rent from this location you will have a better experience and most likely the car you actually need at the mason ave location.

In 2023, this has been our second car rental from Budget at the Daytona Beach Airport. Both…read moreexperiences have been GREAT, because the Counter Agent(s) at Pick-up and Drop-Off have provided COURTEOUS, ATTENTIVE, and EFFICIENT Customer Service!!! Also, both car rental vehicles (Hyundai SantaFe, Ford Edge) were impressively equipped.

We rented a car in Daytona Beach, which I believe was at the Airport location. When we arrived,…read morethe lady at the counter rudely informed me that I had nothing reserved. I gave her my confirmation number and she informed me that it was at the Mason location. I had to get a Uber there. 3 days (of my 8 day reservation) we encountered a hatching of spiders in the back seat. Called customer service and was told to take the car back to the location for exchange. Mind you, 3 people in the car, one had to sit in back, with the spiders. After attempting to vacuum up the spiders we got the majority of them to safely get to the rental location. When we got there, there were no cars available to exchange. We were told that the airport location had one and was holding it for us, but we had to get a Uber there. Once we got there, we ended up getting the same lady, and again, she was very rude, disrespectful and refused to help us. Called roadside, they would not help us due to the fact that we left the vehicle at the other location, per their instructions. We were stranded! All other companies did not have cars available at the time either. 5 hours later, 4 hours at the airport, one of the other companies finally had an available vehicle. There are more issues to this nightmare, I could write a book. At the end...I WILL NEVER USE BUDGET AGAIN.