My reservation was supposed to be $209.57, but I was charged 243.56. Adam, the branch manager,…read moreagreed the contract was incorrect, shook my hand, and promised to fix it and give me an additional refund for the inconvenience. He fixed part of the issue but never followed through on the extra refund he promised. Mistakes happen, but not keeping your word is disappointing and bad business. He is not a man of his word!

I had a total loss in April and I finally got a rental from the insurance company and they squeezed…read moreme in yesterday and they were busy, but i got a car and love it so thank you so much Chandler and Charleen, super helpful and thanks so much and they picked me up from my house also that helped alot. so thanks Great team. 5 Stars

These guys are great! They were so nice & made our experience so easy! I had my 85 year old father…read more& my 5 & 6 year old grand sons on vacation w me so easy & convenient was exactly what I needed! These delivered the golf cart to our condo & all I had to do was leave the keys under the seat when we left. We had the cart for the entire week & had a total blast! It made going to beach & dinner so fun & easy. Thanks again for a fun week. I will be a repeat customer : )

Rented a Jeep Gladiator last min Michael and Eric were amazing and super friendly ! They were sure…read moreto let us know to have a great time and enjoy the experience of exploring Daytona ! 10/10 would recommend and 10/10 would rent with them again !

Staff is professional, funny, and extremely knowledgeable. I was offered exactly what I needed and…read morenothing extra. Enterprise worked well with the collision company; they provided shuttle service to and from and allowed me to drop off the keys with the collision company's front office staff instead of worrying about returning the vehicle myself. Absolutely love the collaboration they have with other local companies. Highly recommended!

Amazing service! Aaron and James made the process so easy. I Had a bit of trouble with my rental…read morecar the first day and needed to trade it for a different car. James immediately began the process and had a car ready much sooner the next day than I expected. Not only that, James was kind, friendly and professional. He made sure I felt safe in the new rental. James made it easy! Thank you for such a great experience. I will definitely be renting from this location again and highly recommend that others do the same.

This national location is inside a small airport with only 6 terminals. They do not have emerald…read moreaisle here. The normal emerald aisle selection that I am used to is a nice feature national has. That being said the front desk is staffed by 1-2 people during the day. And when I say staffed that's between National, Enterprise, and Alamo. There is a wait sometimes and others I'm the only one there which is always a plus. The staff are always nice and courteous. The car selections are limited and I'm guessing based on status you may get an upgrade. Both time I came here I was given a Nissan Altima. For what I requested that's an upgrade. I usually request a compact car because I'm cheap. So getting a larger car is nice. It is confusing where to return the car so I just park in one of the open parking spots that say National/Enterprise/Alamo. Returning the car means taking the keys back to the front counter and handing it back or putting the key in a drop box after hours. I feel like the expectation I have for National is appropriate for the type of airport. Small, understaffed, and a limited selection of cars. I am biased to National since I've been renting from them for about 10 years. So I'll give them a break and give them 5 stars for this location.

While the process of getting a car went smoothly and the staff were friendly, The car is just don't…read moreneed to quality you expect when you go to National. The cars have many miles on them and you can see the wear and tear from the inside and out. Some of the cars smell like people have smoked in them. Overall, good service and poor quality cars.

After having reservations for a car, arrived at counter and was told there were no cars available…read more Had to stand around for an hour. They should have offered a taxi or Uber to hotel and deliver my car later. They did nothing. Didn't even offer an apology for my inconvenience. My future car rental choices will not include Hertz.

I was charger $631.00 to drive 85 miles for a family trip from Orlando to Daytona Beach. The…read morevehicle check engine light was on when I got the vehicle and there was a tiny crack on the windshield. Didn't think much of it, and didn't realize until I was drove off the lot, and the check engine light didn't go away. I've gotten rentals from Hertz in the past with an existing small crack on the windshield, and was never charged for it. $455 for a new windshield (or repair) is the additional amount I was charged for my reservation, and the employee who charged me this put on the incident report that the vehicle is not drivable. This is completely bogus. I am a loyalty gold member and used Hertz for years. Never ever has anything like this happened to me. Hertz lost another customer.

I booked a one-way rental from this location to Georgia. A female employee of the Center called to…read morelet me know that they did not have any cars available and that they were canceling my reservation. I advised her that I spoke to someone about 10 minutes earlier and they confirmed they had cars available. She admitted they had cars for return rentals, but not one way rentals. Thus they were canceling my reservation. When I received my credit card statement for the month, they charged my card almost $350 for a canceled rental. The reservation they canceled. I challenged the expense with my credit card company. Hertz refused the charge because they had paperwork claiming I was a no-show. I have phone records as well as two witnesses to the conversation. Check your credit cards for fraudulent charges folks! This location is stealing money!

Hertz, Thrifty, and Dollar seem to work under the same umbrella. Their customer service phone…read morenumbers offer little customer service, as for this office... same. They were not able to help us with the unnecessary charges. The online 3rd party service is not reachable. This has been the worst vacation experience of our life. They tack on insurance, inspite of all personel repeating their rhetoric and jargon: "IT"S NOT NECESSARY", yet they charge you, even when you have your own insurance. Other reviews say the same problem. That"s why they have such low ratings!!!! Maybe well use Triple A instead next time. Like they have said thefty, not thrifty.

JC and Jason have a level of customer service that is second to none. It was early on this…read moreSaturday morning when I found myself at their rental counter. JC is new and didn't hesitate to ask for and get assistance from Jason. I am in town for a funeral, but they didn't know that. The lite banter and smiles were so welcomed and needed. They explained coverages and options but without the heavy sales pitch and pressure to add anything. The vehicle I left with was just I wanted and matches my personality to a tee! In the midst of loss, these two really made my day. I am so grateful for this experience.

The truck that we rented which was a new Toyota frontier with 10k miles on it had stiff steering…read morewhich was unbearable - then once you drove at 95 mph the entire vehicle shook uncontrollably which made it extremely unsafe. When I contacted customer service they said I may not be able to get a replacement and I should drive it back to where I picked it up which was an hour away. I told them I couldn't bc. I needed to be in the area for business reasons. So the next morning I took it to Daytona beach airport. The gentleman at the desk said they only had one car available which was a Mitsubishi Mirage. However online it clearly stated there were 42 vehicles available. We went out to the car and it was banged up on all sides even the roof and the wipers were broken and falling off the windshield. I immediately went back in asked for help and he said he couldn't help me and that it's normal for a truck to have stiff steering and shaking. I then walked down to Avis where they helped me get a newer more safe car that was cheaper than Alamo. HORRIBLE RENTALS, HORRIBLE SERVICE AND HORRIBLE PRICES. After it was said and don't they charged me 81 dollars for the less than 24 hour unsafe rental. I then contacted customer service again and a young lady called me and was extremely kind and said she would make sure the truck was not available to any other customers before it is service and refunded me the money. However I don't think I'll ever rent from Alamo again. That's insane that Alamo offers unsafe cars to paying customers.

Yes the difference in the office over by Auto Mall was much better. The airport also. I was very…read morepleased with these offices. My experience with the office on Mason Ave wasn't as good. The other offices are there so I'll continue to use them instead.

Located inside the offices of the Daytona Auto Mall Body Shop its convenient, with great customer…read moreservice the insurance carrier that covered my repairs scheduled the rental and when I arrived it was just a few minutes of simple paperwork to review and sign and I was on my way. I was given a new truck similar to my personal truck that I dropped off for repairs. I was glad to see they didn't try and downsize me with a limited selection. Returning my rental was just as simple no hassle, no extra fees the experience couldn't have been any better. Highly recommended.