Tried to call and rent a car from enterprise as I have done this many times in the past. Was unable…read moreto talk to anybody in person. All I got was Robo people or a call center no matter what number I called or what button I pushed I'm so sick and tired of this nonsense.

Missing work and standing in the rain waiting for them to pick me up. they were a no-show. when i…read morecalled they had the wrong time. i can't just go inside and wait bc i'm a mile away from my house bc they refused to go the last mile to my house. i had to waste 10 bucks on a lyft to get here. my feet are wet and cold. i've spent almost an hour on hold with them listening to their jingle telling me they "love going the extra mile." that has now been proven wrong objectively. wind is picking up now, making it hard to hard my umbrella. Choose enterprise: you will never, ever forget how they treat you.

I had a great experience with them. I had them come out to an auto body place with a car for me…read more First, I was pretty sure they would "lose" my reservation but no, they were there on time. They gave me a nice car and were very polite. When it came time to turn the car in I gave it to the auto body shop a little worried about the keys getting back to enterprise but I got a text confirming the car was with them and all was well.

WORST place to rent a car!!! Save your time and money because the staff here have a rude attitude…read moreand sound like they don't know what they're doing. I booked a reservation for a compact car and when I got there, they claimed that they gave me a call - but I didn't get a call. After driving 40 minutes over there, they said they didn't have a compact car for me anymore. WTF??? They ended up giving me their largest and "only car" on their lot for a rate increase of $100 more. We had no choice but to say yes because we were in need of a car. Then, I get put on hold for 30 minutes the next morning at around 10 AM (they open at 9 am) when I tried to contact customer service at their location. PLEASE safe yourself from using their god awful service and talking to scummy staff.

After my car got into an accident. My insurance company booked me a rental with this company. It…read morehas been a great experience working with them! Will definitely rent from them if i ever need a vehicle on the future!!

Worst Location to rent a Car. I have been a customer for 20 + Years…read more both the staff was rude. I booked online and checked in. when I went to pickup they said the don't have inventory. they said to wait and they will make calls and see. they lied they never called any locations to find out. also there was a return which one customer brought he didn't take he told her to drop off at sudbury location. they are rude and don't deserve to be working at that location both employees are piece of crap. because of them my whole day was ruined. Enterprises should take action on them i will give worst employees for the Year

So I had to rent a car last minute, due to some car repairs. I want to give a big shout out to…read moreAnthony Ritacco and Darren Johnston. They both did an amazing job and I wanted to make sure that I acknowledged them and their high level of professionalism. The last time I used enterprise a few years back the service was absolute trash (different location) but this location was fantastic. I would make once suggestion, drop service (if local/close) would be a good selling point for customers.

I rented a vehicle from them and was charged twice as much as the car I would have rented in…read moreMarlborough had it been available. I also mentioned that I had tripple A and this was not honored. Over the phone I was told I have to wait till I get to the enterprise office to get the discount. When I got there, I was told something different and that they would not apply the AAA discount. I was given a car with tire warning light illuminated. I told them I did not want to be stuck an hour away with a client I am required to drive to medical apts and errands and have a flat tire. They gave me a different car a Kia and that was better. I would have given them five stars had they honored my AAA membership and charged me a reasonable amount and not twice as much as I would have paid at Marlborough location.

Great people! Great communication! Easy to work with. I'm definitely going back!! The office is…read moreclean and has an easily accessible restroom that was clean!

I had a car accident and my insurance covers insurance rentals, through Enterprise…read more When I called to make the reservation the insurance company didn't send it through yet or made some mistake or something. The person on the other end of the phone, was named Juilianne. She told me she will fix and it will be ready for the next when I need the rental. I called an hour later to check in and it was all set. She told me a car would be ready the next morning (as I wanted). When I went to rent the car, I asked to upgrade to a SUV, Julianne said all they had were small sedans and a pickup truck with an extended cab (Ram 1500). The Ram was cool, the large back seat fit my kids. She said the truck had a half tank of gas, please return it that way. I can't figure out how many gallons that is to stop at 1/2 tank. I politely asked for a full tank and she immediately had one of the cleaning crew go fill it up. Julianne was a great help, got the truck with a full tank and it was clean. It's a well run shop.

Absolutely unacceptable and disturbing behavior from the manager at this location…read more On June 12, 2025 at around noon time, my mother had one of the worst experiences she's ever had at a business. As she was gathering her things from the car, the man who claimed to be the manager came outside yelling and screaming over a parking spot. He berated her, called her stupid for leaving her car door open as she tried to gather her belongings, and continued his aggressive, threatening behavior even as she tried to cancel her reservation inside. Rather than diffusing the situation, he escalated it--following her outside, taking a photo of her car, and saying, "I'm taking a picture of her car 'cause I know what the internet can do." This is clearly intimidation, and it's completely unprofessional and unacceptable. No one should be treated this way, especially by someone in a position of management. I strongly urge others to reconsider before doing business at this location.

I returned car 6 days ago, but I am getting a daily charge on my credit card. I called the local…read moreoffice 2 days ago, they said they would call me back, but didn't. I called cust. serv., they said contract was closed, but didn't say why I still get charged. They said they sent my info. back to local office, who still hasn't called me back.

Best experience ever at a car rental. Quick polite and friendly service and they even drove me to…read moreLogan Express bus since they were quiet. Highly recommends this business. Made entire trip from California that much better. Thanks Ben and crew! Andrea

I use AVIS Car rental at this location and the STAFF are ALWAYS GREAT to work with. I've rented at…read moreleast 10 times and always find them to be helpful, friendly, accommodating, and very fast. (This is a busy location.) Also the cars are always clean and well cared for. Highly recommend.

We have been using Local Van Rental for years! John and Cheryl are super kind and they have been…read morevery helpful for my dad and I! Highly recommended and the vehicles run well and are kept clean!

Be prepared to do things the old fashioned way with them, but they were great! Cheryl and Linda…read morewere such sweethearts and helped complete my booking that made a family roadtrip in their van rental awesome!