This was only my 2nd time ever renting a car, and after my first experience with a different…read morecompany was rough, I was a little worried. But the entire experience at National, from pick-up to drop off was exceptional! I was able to pick from a couple cars that were the size I requested. My previous rental, even with a month's ahead reservation, gave me a car twice the size I wanted with no sympathy for my expectations. But at National, even though I made a short notice reservation, provided me exactly what I needed. The office was a little hard to find, but if you follow enterprise signs you can find it easily enough. I did after hours drop-off which was very easy. Thanks!

Always have an awesome customer service experience with National in SF and when visiting Boston I…read morewas so glad to see this carries over to other cities. We had our pick of cars, they were ready for us when we arrived and the car was in great condition. When we returned early they refunded us the unused portion without even asking. Dominick helped us out for both pick up and return and he was fabulous.

Always happy to recommend Enterprise Rent-A-Car on Melnea Cass Boulevard in Boston. The service…read morewas unbelievably professional, courteous and helpful in every respect. I rent cars from this location fairly frequently and I want to offer my highest endorsement.

We came to this Enterprise on a Saturday morning after making a reservation online. The lady at the…read morecounter told my partner that because she had booked the car using my corporate code, I had to be the one to pay for and drive the car. That had never happened before; nevertheless, my partner was forced to wait in the sitting area for 20 minutes while I made my way down to the location (we had planned on saving time with her picking up the car while I ran errands). When I arrived at the rental car agency, another customer service individual told us the same thing. I asked if this was a new policy -- that the corporate card necessitates the employee paying for and driving the car -- and the customer service rep was very squirrely, refusing to answer the question and say either yes (it was a new policy) or no (the policy had just previously gone un-enforced). Finally, when they proceeded through the reservation, it became apparent that the particular corporate code that my partner had applied DID NOT require me to pay for and drive the car. So she had waited 20 minutes for no reason whatsoever, with little in the way of apology from any of the people working there. We were finally led to a car, which was freshly cleaned although with only 1 bar of gas. One of the three reps we dealt with was really kind and quick, tried to get us into a car and on the road, but I was unimpressed with the service we received from the other two people there. The car itself was nice, pretty clean, handled well, and the location of the rental car agency is convenient but...just a word of caution, in case you're renting with a corporate code!

If I could give Ron more than 5 stars, I absolutely would! I had to call Enterprise Boston to…read moreextend my rental and was very pleased with the representative who answered the phone. Ron, the top tier representative provided truly exceptional customer service. He was professional, kind, and made the entire rental process so seamless and easy -- exactly what every customer hopes for but rarely gets. His attention to detail and genuine care made me feel like more than just another rental -- he treated me like family. Ron is a perfect example of why I continue to be a lifelong Enterprise customer and will keep choosing them for all my rental needs. People like Ron make all the difference -- it's service like his that builds customer loyalty for life. And Ron -- if you're ever up in Richmond, Maine, make sure to stop by Morning Moose Coffee! The coffee (and the mini donuts) will be sure to put a smile on your face-- and I'll make sure you're as well taken care of as you took care of me. Thank you again, Ron. You're a rock star!

If you're looking for a terrible service, dishonesty, lack of integrity, this is your place to rent…read morea car. I will never use them again because of the blatant disregard for our reservation.

I would give this location zero stars if I could. I paid for a Manager's Special - specifically NOT…read morethe EV one, and received an Tesla. Was told I'd have to wait until whenever the next car was returned (up to an hour). It was NOT fully charged when I received it, and added almost 2 hours to a 3 hour drive to have to charge it (each way, so added about 4 hours). I was told I could drop off within 10% of battery that I received it at, I did, the receipt states it. and was still charged $8. It's almost impossible to return at the exact battery %. The steering wheel was ripped and car not fully clean on the inside. Nobody offered to show me how to drive a Tesla. I have done after-hours drop off at this location in the past two months, was told I could do it again, and pulled up at night and the gate was closed and I could not get in. I had to pay $50 to park the car overnight and add returning it to my schedule the next morning. The woman the next day was the meanest customer service representative and had no sympathy and would not do anything about it. Never renting from this location again.

Extremely Disappointing Experience - Reservation Meant Nothing. We reserved and prepaid for a…read morerental car at the Hertz Boston Park Plaza / Back Bay location, expecting a simple pickup. When we arrived, we were told there were no cars available. What was most frustrating was the complete lack of help from the staff and the store manager. When we asked to speak with the manager, he simply blamed Hertz corporate for allowing overbooking and said this has been happening since summer 2025. Instead of helping us resolve the situation, he told us we had to call Hertz ourselves to either change the reservation to the airport location or cancel for a refund. While we were on the phone with Hertz customer service, the manager who is in the attached photo, explicitly told the agent he was refusing to honor our reservation because he wanted to hold the remaining cars for the next day's reservations. This was shocking. To make matters worse, while we were still waiting there trying to fix the problem, another couple walked in with a reservation from a different location that had closed early (3 PM), and they were given a car immediately. So apparently: Our prepaid reservation meant nothing. The manager refused to release available vehicles. Cars were selectively given to other customers. This felt like unfair and selective service and an abuse of authority. In the end, we left with no car, wasted over two hours, and would have had to travel to the airport location and pay additional Uber costs just to get a vehicle. A reservation should mean something. If Hertz cannot honor prepaid bookings, customers should be told before arriving. This experience was extremely frustrating and disappointing. I would avoid this location entirely.

Remarkably good service -- just picked up my car, and the man at the check-in was very friendly,…read morehelpful, and patient. I'm used to rental car customer service experiences being lackluster but he was really excellent. Did not get his name but he was working 3pm on 5/28/26.

what you should know. suv cars are new and well maintained…read more mini vans are old, worn, and broken in many places. its a tiny space so get ready to wait. price is respectful workers are respecful

The service and products were great from the get-go. I enjoyed the car, and the price was exactly…read morewhat was quoted--no last-minute extra charges or surprises. Booking the reservation online was a simple and convenient process. ​However, I am leaving a 2-star review due to the unprofessional and rude behavior I experienced when returning the vehicle. ​The gentleman working at the return area was incredibly impolite. When I pulled up, he gave no instructions and simply handed me the tablet. There was no clear signature box or line on the screen, so I was understandably confused. When I asked for clarification, he snapped, "Sign! For God's sake." ​Furthermore, I realized shortly after that I had left my sweater in the car. I went back to ask for permission to re-enter the vehicle, and he replied rudely, "It's open!" without even looking at me. It was a very unpleasant end to an otherwise good rental experience. I hope management addresses this behavior, as it significantly detracted from an otherwise smooth transaction.

I rented a BMW X7 today at about 5:30 pm and drove it from East Boston to Roslindale. Once parked,…read moreI attempted to back out of my driveway but the steering was inoperable. The dashboard displayed multiple warning signs. I rented this vehicle using my business account to transport a few colleagues to a training on the North Shore tomorrow. It is now 8:40 pm and I'm still waiting for tow truck details. On the bright side - I was told to Uber back to the airport locating for a replacement which would be reimbursed. The only issue, is that I have to wait for the original vehicle to arrive back and they close at 12. Unacceptable for SIXT to rent a vehicle that clearly already had significant issues. Very disappointed.

I was a bit nervous about renting from Budget after reading some mixed reviews, but it was the…read morecheapest and closest option, so I decided to give it a shot. So glad I did--it was a smooth experience from start to finish! I arrived right when they opened at 8am on a time crunch to make it to a 9:30am job interview- I was a little nervous about timing since I'd heard stories of other customers needing to head to the airport, but nope the location was right at Government Center! Dianne was a breeze to work with--she explained everything clearly, from paying for a toll pass (I brought my own E-Zpass, phew!) to making sure I filled up the gas tank and brought back the receipt, or else I'd face an extra charge. Bill in the garage was friendly and efficient when I picked up and dropped off the car/keys. When I returned the car, Dianne asked how my job interview went and was genuinely sweet and supportive. It's those little things that make a difference! All in all, my Budget/Avis rental for 4-5 hours was seamless, hassle-free, and dare I say pleasant hahaha! Would absolutely rent from them again.

Horrible service. I approached them in person few weeks ago,…read moreshowed all my documents and asked if I can rent a car with physical debit card. The lady assured me that I can. I asked her to do the booking, but she said it does not work like that, and I should just come in the morning and pick up my car. I asked her three times, before booking my hotel and other things in Maine. And than I approach and her colleague, who says that he is "not going to contact anyone, you just can't do that with a debit card". Do not trust this company and their employees. But, eventually, I believe it may be good that I did not get a car from them as I heard very bad comments about the process of the car returned.

There's only one person at the desk and about thirty in line trying to get a car. I think after a…read morelong flight of 5-6 hours catching a bus. They should have enough workers on site.

Wow... just a sad place. Completely understaffed had one 80 year old employee working and a…read moreyounger woman "manager" who did not help anyone... had 22 people in line for the one geriatric guy working. Felt badly for him... then after waiting nearly an hour for a car then waited an hour to leave the garage because only 1! Booth open to leave and I had express pass.... But you couldn't use it cause it times out as I waited an hour in that line I could have walked to my hotel I. The 2 hours it took just to get my rental car

Slow and weird, but functional…read more Came from NYC and took the train to Back Bay Station, then took a quick five minute walk to this rental car place which is located in the back of the lobby of the Marriott. It's not even a real office, just a desk and a computer right near the valet parking office. There was only one guy working. He was nice but there are a lot of forms to sign so checking out one person took about 10 minutes. Once we got the car, it was fine. Returned it by dropping it off to the valet.

this just keeps getting worse. We can't get out of the Dollar/Thrifty garage at Boston Logan…read morebecause there is no attendant, Oh, 15 min later he's back. He had to go on break. Unbelievable.