Upon having a reservation for a couple weeks. I arrived and was told there are no cars available. I told them I had a reservation and it was prepaid. They look at me supposed and asked what class of car. Over a hour later I was given a car outside my class. Couldn't complain muck here. I had 4 wheels. Upon returning this vehicle, 2 bums in a personal vehicle asked me to park in a stall. No problem... As soon as I parked, they ransacked the vehicle, even smashing my wife leg in the door looking for lost valuables I guess. I had to tell them to relax. I still have my belongings in the car. Would I ever rent here again.... HELL NO!! read more

Avis - Incompetent staff - Car Rental Near Me - Greensboro, North Carolina

Seems no one has reviewed this place in a while. I had fantastic service from the front desk people at Avis/Budget for a last minute reservation. Enterprise over booked and didn't have a Pick up for me despite a reservation so I went to Avis. It was on 3/4/25 about 7pm. The employee let me know that they had a couple pick ups available, spent a couple minutes getting details and return info (8 day trip), looked for any discounts I could use and was within 40$ of what i would have been paying at Enterprise. Drove off with a nice 2025 Black F150 with 21*** miles on it. It was a hybrid and I wouldn't change the fuel range it had on it for anything. Did over 1200 miles, with a full tank it gave you about 725 mile until empty. Large info screen, car play, navigation, heated seats (cloth), large center console, and it had blue cruise (hands free cruise control) which was very nice on the long road trip we took. read more

Avis - 2025 F150 - Car Rental Near Me - Greensboro, North Carolina

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Avis at PTI strikes again. Guess it doesn't matter what time of day you come here to pick up a car. Now the 4th time at this location and every time THEY DONT HAVE CARS READY. Always waiting at least an hour, but I have waited for two hours before. read more

Avis - Everyone waiting for cars to be cleaned? Usual excuse. - Car Rental Near Me - Greensboro, North Carolina

Avis staff on site has been fine. Avis corporate, customer service and road side assistance might be the worst service ever experienced. Roadside assistance is an off shore call center with no clue how to listen and help. Was told I could get reimbursed for a tire. And then sent in an endless loop of automated emails. It's 6 weeks later and my request is still in queue to be reviewed. So either Avis cars are breaking down on the road all the time and they are backed up with requests or Avis corporate never intends to pay for the tire I put on an AVIS car. Stay away. Go to another rental car company immediately read more

Avis is now, what is would call a "fully automated" rental company. If you rent online and there are no issues you are golden. If however you want to talk to someone on the phone you are screwed. The Avis corporation call process is on of the most frustrating ones I have ever experienced. I tried calling the listed location number for the GSO airport, which is also the number the CS rep provided. If you press #6 to reach toe counter it will ring 4-5 times and then put you through to the corporate call in number, which can't help with local issues and, as already mentioned, one of the most frustrating ones ever. The only way to reach the local counter is to physically go there. read more

Poor customer service.. especially from a manger..Don't ever rent from here ... Horrible service... they have fell off so bad .. maybe it depends on location read more

Nice service. Car was not cleaned well and smelled like cigarette smoke. Not many options for avis in this area.

I have rented a car here before and had no issues. This time was not so good. I had rented a car through my work app like last time. I was dropped off at the airport to get my car but a coworker. I went to the counter and presented my drivers license and debit card just like last time. The person behind the counter told me she needed a credit card. I said this is the only thing I had. She said I can't help you without a real credit card not a debit card. She did recommend me going to another location in town that turned out to be a disaster in itself. I had to call for a ride back home and ended up driving my own car for my trip. The thing I'm trying to tell you is to make sure you have a credit card when you come here to rent a car.. not card no car... I'll know better next time read more

Not a bad place to rent cars. They do provide great customer service, but it is really spotty and depends on person helping you and the time of day you come. Very inconsistent. It's clear that the company does not care about training their staff or paying them a fair wage. Management here is great, Jim and Asim do good work, and seem to care about their customers and employees. It's a shame that they rely on the Raleigh Durham location to supply them with cars, since they often do not have ones that I want. read more

Come into town, always an avid preferred and the customer service wasn't very nice. It was that hurry up and get out of my face type thing. The car you have to walk a pretty good ways which always was a bummer. If returning and no lot attendant, their sign isn't totally clear. They should note to go inside and leave in the drop box at the counter. The car was good, but nothing spectacular in terms of convenience or service. read more

This was my first visit back to Avis in over 5 years. The staff was overly friendly and had my car ready when I arrived. With the small airport, I needed to go to the counter to pick up the keys. No choice of car but they gave me a Subaru SUV which was nice but a little worn. read more

Was given and Impala with cig burns in seats, stains everywhere and smelled like a wet ashtray, swapped out for a for escape with 36k miles and the engine malfunction light came on and tires were bald. Roadside said "sorry, fill it up and return it from swap" drove to airport to be given a dirty jetta with 39k miles and bald tires. I refused it and was charged the full weeks rental. I protested and was told that was the agreement. After replying that the agreement was I get a clean car with safe tires they final charged me just for 3 days. Went to hertz next and got a brand new car for less than Avis... read more

Avis - 2/32 tread is unsafe and illegal - Car Rental Near Me - Greensboro, North Carolina

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Slowest rental process -- only one (very nice) woman. Car we desired wasn't available, so we said we'd take anything thinking would be quicker.x Nearly an hour and a half wait and the wrong car is brought to us (very nice woman corrects). And then finally 15 min later we get a Camry. Sigh. read more

Avis Preferred here! Which apparently means absolutely nothing here. Rent here EVERY SINGLE week. Ran out of cars and forced me to pay for intermediate but gave me a sub compact --- NICE! Manager promises some rental certs after I complained next visit but haven't seen any come my way... that was over a month ago... not holding my breath. Today they run out of cars again...I booked this in advance...this is not last minute, this is basic operations here that they can't seem to achieve. Nothing to accommodate me for my inconvenience this time either. This is not what I expect from Avis read more

This place is just so unprofessional!!! I use to work there and was promoted to be an assistant manager but I declined because of a lot of things and before then I was going to quit anyways. I wouldn't recommend to ever getting a job there not worth it. read more

Getting a reserved car was a big hassle here. First, when we get here, they say that they don't have a minivan to rent. We wait for an hour to get an 15 seater which is too big. Then we walk to the parking lot and there are minivans available for us to choose! We go back in and finally get a minivan. Parking our own car here, we had to spend 25 cents every 15 minutes which was another hassle. I'd prefer another car rental at a location in the city rather than this one at the airport! read more

PLEASE TRY some where else!!! RUN FAST, this just isn't it!!! We were told our car was ready and given a number for a spot which is where the vehicle SHOULD have been located!!! Well guess what....THERE WAS NO VEHICLE IN THAT SPOT!! It was freezing cold outside so we had to walk back in there only to wait another hour for a vehicle. Then when the vehicle arrived it was DIRTY!!! They have no level of professionalism at this location! I'm begging you to go elsewhere. They should just close this location! read more

Avis - The worse service EVER!!!!! Please go somewhere else! Don't waste your time!!!!!!!! - Car Rental Near Me - Greensboro, North Carolina

Understaffed so that would be on mgmt but the employees are indifferent towards the wait times in line. Post office mentality.....of almost there is always a line so why move faster. For a company that sells "getting folks moving" they don't seem to get the fact that waiting in a long line, having a 1970's process, and showing no empathy or even recognizing a pissed off customer is the complete opposite of getting folks moving. read more

Avis turned my frown upside down. My first rental experience didn't go so well. My Sirus radio wouldn't connect. Spent 2 hours waiting and multiple calls for support. Nothing. Called for a refund and only got 1.50 back. What??? Then I left sunglasses in the car. Called lost and found for over a week. No response. A couple weeks later I went for my second rental. The manager Asim gave me that rental for free because of all my issues. The desk clerk Rob was also extremely helpful and polite. On my third rental I had to cancel due to being in a car accident that was outside the 24 hour window by 30 min. They allowed me to cancel without a charge. Thanks Avis for exceptional customer service despite the issues! read more

This company did not have my car rental ready at the agreed upon time. They then gave me rental that was not cleaned. Two months later they assessed a $75 cleaning fee! Make sure you document every potential issue that the car may have and hold on to the documentation. read more

Worlds sorriest company ever started no one knows how to answer a damn phone they sit on there big butts and listen to it ring

When we got here, the keys for car we had reserved (over a month in advanced) was "not found". They gave us a discount & white 2019 dodge caravan with New York license plates. The van reeked like a porta potty mixed with the whole football teams' lucky socks that haven't been washed ever! The smell was so bad that we had to drive around town with the windows down and even bought air fresheners. Sadly, we were visiting here due to the Junior Olympics events. How I wish I had read the reviews prior to the reservation. When I got the plane tickets, it lead me here. Do yourself a favor run and choose someone else!!!! read more

Horrible customer service here. When I picked up my rental the associate who took care of me (Bald light skinned African American man with bulgy eyes) was not rude but was not the most friendliest of associates. Didn't smile, no "how you doing" nothing. The associate who took care of me when I returned my rental (Bald dark skinned African American man with a heavy African accent) was REALLY rude. First, I get to the counter and his demeanor seemed like if I was bothering him because I interrupted his conversation. Doesn't smile or greets me, no "how was your trip" nothing. I tell him I'm returning my rental and he just looks at his computer, asks me a few questions, drops a receipt on the counter and throws the keys on the other counter all while displaying a very upset face. Needless to say these associates are NOT the epitome of customer service. The other rental places like Hertz and Alamo have MUCH more friendly associates. read more

One of the fastest and most efficient car rental locations I have encountered. Very friendly and helpful staff. Located on the bottom level of Piedmont Triad Int'l Airport. read more

On April 11, I prepaid for an SUV that will seat 7 passengers or more. The confirmation email said I would receive a GMC Yukon or similar. I rented the vehicle for the weekend of April 23-26. When I arrived I was informed there was no GMC Yukon or any vehicle to seat 7 passengers. I did not receive a phone call or email that the vehicle I ordered (paid in full) would not be available. I called to complain and was told I would receive a full refund within 10 business days. Ten business days would have been, May 7. As of today, May 11, I still do not have a refund. I was told I would receive a personal call from the manager at the location I was supposed to retrieve the vehicle when the cancellation was completed. I have not received a phone call yet. I did receive an email. Every time I call I am told I did not create a profile. I've created 3 profiles, same email and password, no refund yet. This was an awful experience. I rented a vehicle, a specific size because a certain amount of people were planning to travel together. This was a huge issue for the trip and we had to drive two cars the entire weekend. At this point I need my refund. read more

I would give 0 stars if possible. 1st car had broken seatbelt. 2nd and 3rd car were smokey. 4th car wouldn't hold the required passengers. This is pretty sad...... read more

I've rented from this location about 10 times. My Avis Preferred contract and Keys have never been ready for me. It's always a slow motion process. Today I'm waiting in line about 25 min due because there's only one attendant to assist 5 clients. The Avis at the Sears Auto Center at Friendly Center is much faster. Ashley is always ready to do business. 3 minutes and you're cruising down the road. I would have gone there but they open at 08:30 and I needed a car by 07:30. read more

DON'T RENT FROM AVIS. Counter staff did the best they could, but Avis system allowed multiple reservations for cars this location didn't have!! We waited an hour for "a car" to be retrieved from another location, then were told none of the cars that were retrieved were the category we reserved. They offered us other options because we couldn't afford to wait any longer - took a Toyota Corolla instead of a Toyota RAV4. Had to wait another 15 minutes for car to be cleaned and disinfected. Took possession of car and loaded our stuff, then discovered AC not working!! We cancelled our reservation and walked out - 2 hours wasted, before starting a long road trip! Counter staff admitted they had twice as many reservations as they had cars available - lots of other folks were also stuck and waiting. Same staff person said he had alerted their operations folks to this problem the day before, but the shortage went unresolved. Employees did their best - but AVIS' operations and reservation system totally FAILED. read more

teh last time I came here, there was one guy working. I have Avis Preferred so I should be able to pick-up keys without waiting. No big deal, I wait and finally a second guy comes out after about five minutes. I tell him I should have a car waiting and he tells me my car was given away because I was supposed to pick it up two hours ago. Yes, that is true but I mentioned my flight was two hours late. This was the first ever delayed or late flight into Greensboro apparently. Anyway, he (older guy, grey hair) gives me some keys, tells me it's an Hyundai Sonata and then tells me they'll bring it aound and to just go outside. I wait there with my two collegues for ten minutes and I go back in after nothing. He says they will bring it around. Wait five more minutes, nothing. I go in again and now he says, no, you need to go find the Hyundai Sonata in the lot. Mind you this is a like four acre packing lot, so I go out there and look around. Nothing. So I finally go back in again, and just tell him to tell me the parking lot number where the car is and he just says says it's a Hyundai Sonata, and I've got to find it. I ask him to just give me the parking lot number. So finally and this guy gives me attitude then comes out and starts looking for the car. He can't find it and then finally realizes he gave me the wrong keys. Anyway, that's the service you can expect if you sign up for Avis Preferred, it's frighteningly incompetent. read more

The car was okay, but the guy who gave me the car had such a hardcore sales pitch on the extra insurance it turned me off. He said "well I wouldn't drive without any of that extra protection". Sorry dude I am from LA, I know how to drive around idiots. Anyway, it was okay, at least it was not too expensive. read more

I have to call in the next day for some issue every single time I rent a car here. I would suggest another rental company when in Greensboro, NC read more

I had a 2 day rental.. booked through priceline at 18 dollars a day... when the car was returned gassed up into the same slot as pickup after hours.. avis submitted the final bill $359.00 saying that the priceline booking is subject to change!!!!. unimaginable.... i paid using my debit card.. the funds are gone... no hope of recovering my loss... so.. beware of these people... I am so screwed. read more

They tried not to honor our pre-paid reservation for an SUV and give us a little hatch back. Customer service was horrible. They said they didn't have it. Lady at the counter was holding her cell phone throughout our conversation. Turns out, she was on a personal call. After much complaining, and over an hour of waiting, they gave us an SUV. read more