Had a seamless, couldn't have been easier experience with this rental. My only issue is that I had…read moreto wait in line several minutes at the airport desk and I was nervous because I had already made two reservations at other places that day which ended up falling through, so the wait seemed extra long because I was afraid the same thing would happen again. So, you can imagine my relief and appreciation when I approached the counter to talk to a smiling, pleasant, welcoming person who informed me I was getting an upgraded (to small SUV) vehicle. He quickly took care of things, handed me my key, and told me the number and location of the parking spot of my vehicle. It was amazingly quick and easy. The vehicle was great and I had a safe trip. I returned the vehicle by parking in a spot near the Enterprise branded booth, a personal and professional man named Noah quickly checked the car, took the key and bid me good day. 10/10!!

I appreciate the convenient location of this Enterprise rent-a-car within the airport. It saved…read moremyself and my family from standing out in the cold for too long. Despite being quite busy during the holidays, the staff remained friendly and helpful, which is always a plus. The staff we interacted with, although friendly and helpful, was obviously new. She continually asked her colleague for help and clarification, which is fine. However, she did not know the difference between a convertible car seat and a booster car seat. We rented a convertible car seat to help reduce the baggage we were carrying during our travels, but she gave us a booster seat. Although it was clean, it was not the correct one that would safely fit our almost 2 year old child. We waiting in line again only for her to give us a dirty convertible car seat. Thankfully, the SUV we rented was clean and comfortable during our holiday stay on the east coast. We did not have any issues with the SUV at all, which I'm very thankful for. Overall, the service was decent, but all new staff need basic training on the different types of car seats for babies, toddlers, and children. They should also improve the cleaning of all car seats being rented out to patrons as well. Other than that, my husband and I were relatively pleased with the service and the car we rented.

Got to the Greensboro counter and there were several folks behind us. Guys were pleasant at the…read morecounter however we are waiting for 30 minutes for a car to get assigned. Never had this happen before.

The customer service I had was exceptional.The representative Noah is who I recommend if you have…read moreany concerns with your reservation or want to encounter anybody with a positive attitude on a busy Saturday. He made sure the vehicle that was given to me was the right fit for my accommodations and even when returning the vehicle he made sure that I was still satisfied.

Reserved and Prepaid on 3/23/26 for a Yukon Dalani or similar SUV for pick up on 5/16/26. Arrived…read morefor pickup and vehicle or nothing similar was available. Had to settle for Chrysler mini van. 6 full grown adults and luggage crowed and extremely uncomfortable for a 5 hr drive. Budget customer service refusing to refund any of my money. CS Natasha was rude, and condescending! Offering coupons! local agent was pleasant though! Never using Budget again!

I arrived here around 6:45pm on a Saturday evening to pick up rental car (large SUV) that i…read morereserved online about a week prior. This is for an out of state trip and I needed a bigger vehicle so that everyone would be comfortable. When I arrived, there was 1 person in line ahead of me. I waited about 5 minutes. The airport itself was not busy at all and there was only one person at the counter. When it was my turn, the whole process took about 5 minutes as I pretty much did everything online. I did have to pay a security hold of $250, which I really don't know why considering I paid for their insurance, was over $40 a day! Fortunately, the car was parked close and not in the uncovered lot. The vehicle I got was a Ford Expedition. It has a lot of great features. The exterior was VERY dirty and the vehicle was white. I had to take it to the car wash as I didn't want to drive around like that. --- I extended my reservation for a day. It was a whole lot haha. $10 extend fee plus all the other taxes and stuff. I did it online, so the process was simple and easy. I arrived around 7pm on a Sunday evening to return the car. There was mo return staff, so I had to go to the counter. There were 2 staff working and there was a small line... 2 parties waiting and 2 being served. I waited about 10 minutes. The process for checking in took 2 minutes lol. The lady was very friendly and I received a receipt via email and a paper copy.

The rental experience went well. They have an incredible fleet of cars. I ended up with an…read moreextremely nice, under 5k miles VW Atlas. Picking up a rental car in Greensboro is very easy.

We landed on the later side and had made an online reservation and everything was so easy…read more We weren't given many choices for cars but it didn't really matter since we just needed a car for the weekend. As soon as we went to get our ride, I saw they had the same car in a bright green fun color. I knew it now mattered hehe, so we went back and told the agent and he quickly traded our car off with no questions asked. Our whole experience from booking, to pickup, to drop off was so easy and we didn't have any random additional charges or anything weird pop up. I love that the lot is tight there attached to the airport and you can drop yourself off easily and then go catch your flight without running around.

Excellent customer service with little to no wait time. They also had a great selection of nice…read morevehicles available, making the whole experience smooth and enjoyable.

Thrifty is conveniently located in the airport terminal. When I arrived at the counter for…read moreservice, the gentleman was friendly and efficient. I received the exact vehicle that I reserved. I was done in about 5 minutes.

Was really hot that day, 41 degrees (Celsius) but we were given I bag suv car in no time! Very…read moreplease with the experience!

Had a reservation for 11:30 pm pick up. Had a SUV. It's 12:15 AM. Still waiting for a vehicle and…read moreapparently reservations mean nothing as all they have is mini vans. Yet 7 people are waiting for a vehicle yet they closed the counter and are trying to find one. The lady is rude. No service and it does not matter what kind of vehicle you request you get what they have. Worse service e ever

I flew into GSO yesterday and picked up a SUV from Dollar. When I finally got to the car, I noticed…read moreit was dirty, but I didn't have time to go back in so I figured I would call them while driving to my destination. You can't get a real person so later that night I messaged them on Facebook and sent images. I was told I would need to go back to the closest location -which is the airport. I wanted to talk to someone so that I wouldn't have to wait in line again and explain but no- I now have to wait for them to open and then spend over 2 hours of my time traveling back to the airport, stopping for gas to make sure it's right as I picked it up, getting inside the airport, talking to someone at the counter and hoping I can get a clean car, and then driving back to my destination. This is a huge inconvenience and I'm sure that they will offer no reduction or compensation for this. I will not rent from them again ( or Hertz or Thrify or anyone in their group) and I will stick to Enterprise from here on out.

This place takes your money in every way that they can. Terrible customer service, and they…read morebasically charge you 250$ for having pets. If there is even 1 pet hair in the car when you return it prepare to pay 250$ for a 2$ vacuuming service.