I flew into GSO yesterday and picked up a SUV from Dollar. When I finally got to the car, I noticed it was dirty, but I didn't have time to go back in so I figured I would call them while driving to my destination. You can't get a real person so later that night I messaged them on Facebook and sent images. I was told I would need to go back to the closest location -which is the airport. I wanted to talk to someone so that I wouldn't have to wait in line again and explain but no- I now have to wait for them to open and then spend over 2 hours of my time traveling back to the airport, stopping for gas to make sure it's right as I picked it up, getting inside the airport, talking to someone at the counter and hoping I can get a clean car, and then driving back to my destination. This is a huge inconvenience and I'm sure that they will offer no reduction or compensation for this. I will not rent from them again ( or Hertz or Thrify or anyone in their group) and I will stick to Enterprise from here on out. read more

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This place takes your money in every way that they can. Terrible customer service, and they basically charge you 250$ for having pets. If there is even 1 pet hair in the car when you return it prepare to pay 250$ for a 2$ vacuuming service. read more

Prices are good, cars are nice and renting a car from them is pretty easy. The service rep that helped me through my reservation was not very service oriented. We came across and issue and she didn't have answers. She wasn't able to diffuse the situation or talk to me. She just called her manager over. He was helpful and the other rep I ended up finally getting my reservation with was pleasant. Calling in to customer service can be lengthy. I called in twice and experienced long hold times. I also rented a intermediate sized vehicle to have some space but ended up with a compact car like the Nissan Versa. It didn't drive well. It was brand new but moved all over the road, defrost sucked and the transmission seemed to not switch gears like it is supposed to. read more

The Dollar clerk is never at their station and their duties are fulfilled by an arrow pointing to the adjacent Thrifty booth, whose rep somehow managed to sell us an additional $15/day in insurance. It's 2014 - why not just settle this when the car is reserved? Of course the Thrifty clerk masquerading as a Dollar clerk was conveniently unable to rectify this issue on our return. The car was fine. read more

Do I or deserve 1 star I'm not one to usually bash companies, but this one is awful. We went thru Dollar Rental (not my choice). We picked up the van yesterday evening, and I looked over the van to make sure there was nothing wrong. No cracks, no issues at all. This morning my dad cranks the car and turns on the defrost to defrost the window (as you should be able to do) and he heard a cracking noise. The windshield cracked all the way across. We went straight back up to the airport to tell them about it. My father said the two people behind the counter were very nice and understood it was not out fault, but the manager, Nate, on the other hand was not so nice. He told my father he had to pay for the windshield for it happend off their property site. My father asked him," if the brakes fail is that my responsibility too?" Nate said," no that is a mechanical issue." Clearly. there is a mechanical issue if the defrost button is pressed and it causes a crack in the windshield. It was not "driver error." He brings us another van that was not the same in comparison of size at all. Considering we were 2 hours behind schedule we took the new van (that was full of scratches, and damages that I made sure to take pictures of). Nate was rude, had no customer service, and does not know how to deal with people. We will never go with that company again. *also they charge close to $100.00 for additional drivers. read more

Worst experience. Only one person at the counter and more than 10 people were waiting. I booked thru Priceline.com but this is not good. read more

In what day and age are cigarette lighter ports still disabled in cars? Nobody even uses them for smoking any more, but they're absolutely necessary for charging phones and other devices in the interests of both personal and business travel. I thought I could deal with this -- even after two days of dealing with dead phone -- until I actually, literally got lost in a less than savory part of an unknown city with no power, leaving me guessing my way out and unable to contact the people I was meeting, even two hours later when I finally found our meetup place... which they were, of course, no longer at. Combine this with the actual rental cost being much more that was quoted at reservation -- between "drop-off fees" and insurance -- mandatory for certain states, at least if you want to be legal -- and yeah, we're done here. read more

This place rented us a car for our vacation with no rear brake pads. The grinding was so bad and got progressively worse and when we called them they made us drive 2.5 hours out of our way to get another vehicle then wouldn't upgrade, discount or make the situation right by us at all. We lost half a day of our vacation and then they had the nerve to charge us for the gas to return it to them out of our way and then gave us a vehicle with a door that wouldn't securely shut! Worst company ever! They don't inspect their vehicles prior to renting and only check them when someone complains that is directly from their roadside hazard personnel. No customer service and unsafe vehicles!!!!!! read more

BEWARE! This rental agency tacks on charges to your bill, and then makes it extremely difficult to reach them to address. And when you finally reach them, they say they are going to adjust bill, but...... no. Avoid. read more

The worst experience I've ever had renting an automobile. Their staff is not accommodating and their company policies are absurd. Avoid this place at all costs. They may be the cheapest, but there's a reason. read more

The absolute worst rental company. I often travel to North Carolinafrom NY and I always rent a car for a week, usually Budget or Enterprise. This time i chose Dollar Rental. I read some reviews before using the company and i remember one review in particular advised to video the car inside and out before and after your rental. I really didn't think anything of it at the time but when i got to NC something said video the car so I did from from to back inside and out. I stayed at my friends house not even driving the car all of 36 miles. It stayed parked for most of the trip. I returned the car to the air port as i always do to fly back to NY. I made sure to video everything again inside and out. From the rooter to the tooter. No one checked the car as we just park. A MONTH later i received a call. The person advise the car was damaged and it would be sent to my insurance company. I was absolutely shocked. I thought the woman was nuts. I said there must be some mistake or maybe one of your employees damaged the vehicle. The car was not new at all. The woman insisted i damaged the car and they would be filing a claim against my insurance company. At this point i said Mam..I videoed the car before and after i can send it to you in an email just give me your email address. Her tone changed immediately. She stuttered and said ok you can send it to my manager we will review the video and contact you. So 4 years later i have heard nothing back at all from Dollar. Take my advise if you DO choose dollar make sure you cover yourself. read more

Worst rental car place ever - one person in front of me (yes I said one person!) and it still took 20 minutes, not including the time for the attendant to go to another rental car place to get the keys to their cars! How does this place stay in business?!? Don't rent from here ever! read more

I've rented from Dollar in Las Vegas and had a horrid experience with improper billing. I said I'd never use them again Had I know my husband used Dollar in Greensboro, I would of told him to go elsewhere and pay more. Getting our vehicle at the airport counter took longer than the flight from Charlotte. Damn. read more

I'd give them zero stars if I could. My wife reserved a car weeks ago. She had to wait for over an hour. No one ahead of her's car was right and no reservation was going smoothly: smelly cars, reservations not showing up in the system. When it was finally her turn, they didn't have the car we reserved. She got a smaller car with a trunk that doesn't open. At least she's out of there. The line is now VERY long. Dollar in general is bad, and this location is terrible. read more

Worst rental car place ever. All they do is try to up sell. If you don't bite then you just sit and wait

My son had a tournement out of town so we decided to get a rental instead of taking our own car. (Prevent putting miles on my car) Yes, we waited in line for maybe 10-15 min before getting to the counter, but we were in no rush. Process was quick at the counter, the associate was very pleasant and helpful. The car we received was beautiful!! I didn't want to return it. :) Check in process was easy and fast. Would definitely use again and plan on doing so. read more

Celebrity financial adviser Dave Ramsey says on his radio show that you can walk up to the counter with your debit card and get a car. I booked and prepaid for a car on the dollar website using my debit card. When I attempted to pick up the car, I was told I couldn't because of a small print line that said debit cards could only be used 24 hours in advance. Who in the world walks up to the counter to rent a car for another day?!? Ok, fine, I didn't read the fine print. They took my payment from a debit card for a rental within 24 hours! If your policy is to not allow someone to rent with a debit card within 24 hours, don't take my money! The reason I needed the card was because my car was in the shop and I needed a car to pick my son up from school. I had been dropped off at the airport to pick up the car. I explained these things to the agent and asked what I could do to get a car, I had to get my son and I don't have a credit card. He said to come back tomorrow! In what way was that helpful or in any way making an attempt to help your customer. Frustrated, I walked outside and called my wife to figure out how to get my now stranded son home and to tell her of the experience at the counter. She asked me to get the agent's name. Since his name tag only has his first name, I went inside and asked for his last name. He said no. I pressed further and he eventually told me his last name was "Go To Hell". I have contacted Dollar and reported this incident. They have told me that they will investigate the incident. I asked when I would get my refund. After an hour chatting with the Dollar support team, they tell me I won't get my money refunded! So not only do you have false advertising, you have insulted me, and now taken my money! Unreal how poorly I've been treated by Dollar Rental Car. There should be negative stars to give the review they deserve. read more

It was the worst car rental experience. There were not enough employees helping the over 15 people in line. For most of the hour I waited to get a car there was only one person behind the counter assisting customers. The employees were not pleasant for the pick up or drop off and my car was dirty. I will not be renting from them again! read more

My 4 day rental was clean and had all the extras I needed. The only thing that would have made this a 5-star rental is if my car had been ready when I arrived to pick it up. I made the reservation online 5 weeks in advance of my trip. I arrived at my scheduled pick-up time and there was a customer at the counter being helped and another in line waiting. That's fine, I wasn't in a rush. However, once I reached the counter, while the associate was very pleasant and well spoken, he informed me they did not have any mid-size available for me even though that is what I reserved 5 weeks in advance. He said I would need to wait 10-15 minutes while he had one cleaned for me. Meanwhile another associate said there may be a Hertz vehicle available for me, so my associate made a phone call to inquire. He was able to get a car from the Hertz fleet and then I was on my way. I would have preferred that was all handled without the associate telling me that the car I reserved wasn't available, but in the end, it all worked out. read more

I have been renting cars through Dollar as a Dollar Express member over 15 years and the last couple of years has been the worst. The SUPPOSED no wait in line for members is BS!!!! I rented a couple of weeks ago and my bank card was overcharged and I can't get a manager to call me back or respond in any matter. I have left numerous messages, went to the rental counter, and emailed customer service. This is the 3rd time in 3 years of BAD service that is unexceptionable. The new manager for Dollar is not engaged in what is going on and I hate that Hertz is affiliated with this because it shines a poor reflection on their company to me as well. I advise anyone looking to rent from Dollar Rental at the Greensboro Airport to spend a few more dollars and go somewhere else. This is not how you treat any patron that is giving you business. I believe in good customer service when I am spending my hard earned coins and will not settle for anything less!!! read more

The worst rental company car company. They hire their agents from outside of the United States and agents that I have been directed to including the manager do not speak English in a way that I am able to understand what they are saying. Horrible customer service. Before I rented my car I asked the agent if I would get a refund if I booked my car for two weeks she told me no and that I should only book for one week and extend it because if I extended it for an additional week I would get a discounted price if I paid in full so as a result of our conversation I booked one week and then later called and extended it for an additional week and ask the manager to honor the price for the additional week that his agent quoted me at. He argued with me for 30 minutes about how his agent was wrong and that he cannot honor that price after 30 minutes of him telling me that his agent was wrong and being very unprofessional he told me he was not going to honor the price and. I informed him that I will take my business elsewhere and return the car. He did not seem to care. I work in customer service and would never argue with my customers. Obviously customer service is not this company's priority read more

only comment is - NO SIGN to indicate i should go to HETZ to get my car!! otherwise everything ok,