Lovely as always!…read more Enterprise has great customer service. This time we were here for an auto claim. They explained my benefits and options. Because they were low in small cars I needed to contact insurance to increase daily rate. I manage to drive a car out, car was clean and process was fast and smooth.

Rented a car and it I couldn't get it on the freeway because something is wrong with it so I took…read moreit back and they said it was my problem the guy was a fucken ass hole I will never go back to this place

Excellent customer service, purchased my 2024 Tesla from this business. I will be back soon. 10/10…read morewould recommend!

From the owner: We Are The Car Plug 247 Providing you with all of your auto need's Auto Sales, rental cars, and…read morefinancing

we have been a long time customer. Went to Avis to rent a vehicle and mentione that I have a 35%…read morediscount offer. The person who waited on me said, well, we have vehicles avaiable but to get your discount, you will have to arrange the rental on line. So I sat on the seating in the office and proceeded to make an on line reservation. The online service said no vehicles available, which I knew there was. I relayed this to the employee working the desk, and she said, nothing I can do about that. Offered absolutely no help at all and could care less if I rented a vehicle. I walked out, went home and signed on to Enterprise on line and within minutes had a car reserved at a lower rate than Avis. When I went to ENTERPRISE to pick the vehicle up, it was quite a different experience. The ENTERPRISE representative was professional, unlike AVIS. I was in and out in a matter of minutes. We will never ever rent for AVIS again. Enterprise is leagues above AVIS. Glad to have had the option to elect ENTERPRISE!

I had the worst experience from the manager Michelle in my life I've ever had an experience that…read morebad ,I had to call the cops to report her I am currently in the midst of getting camera footage because when I first went in the store, I was stood there for 10 minutes and I set a timer on this lady was next-door shopping. She claims she was shopping for the restroom. She had four bags or five bags as a manager You should not have a job and that was nothing compared to the type of service she gave me she was very disrespectful. We exchanged words because she didn't know her job, I kept asking her if she's going to reimburse the gas money because she made us go fill the tank up after my aunt already prepaid, Michelle the so-called unprofessional manager even made a young boy, followed me to the gas station to tell me that I don't need to put gas anymore, but he was too late because I had already put gas so when I went back inside the store asking her if we were gonna get refunded, she decided to yell and say I already did it. Prior to that I was trying to show her a picture of the gas that it was barely anything that was left for the car to be on full ,I was just trying to show her if I still need to fill it up and she goes who's next behind the line which I didn't understand because me and my aunt were still standing right in the front, so why are you screaming? Can I help the next person you're not done with us so I later found out that she was the manager that's actually very sad and I would complain every day and go up there every day till I don't see her there anymore. I will make sure I follow through with corporate supervisors, and everybody that I can. I don't like people that are disrespectful for absolutely no reason and I also don't like people that don't do their job correctly, like you are shopping during work hours you do not deserve a job. It doesn't matter if you're shopping for Avis you don't leave the store. I watched somebody came and left. She had an orange shirt on as the camera footage would show that she was upset because nobody was there. Michelle, you are unfit as a manager you do not deserve a job. I will be up there tomorrow with the police to collect the camera footage just know the day you disrespected me was the day you know not to ever disrespect a customer because I will take it the furthest legally she needs to understand they're people that hate rude managers more than anything and I'm one of them.

The Elite Midsize SUV we rented was not available. They did not tell us this until we were outside…read morewaiting for over an hour. The attendant was very nice, however, he could not tell us when our type of vehicle would be ready. He only said that there were some in the garage awaiting detailing. We finally just had to settle for another type of vehicle which didn't suit us well. Also, insurance was put on our booking, and we had not chosen that in our online booking process.

I returned my rental vehicle to the Hertz location at Houston George Bush Intercontinental Airport…read more(IAH) on June 9 at approximately 6:00 a.m. While I was on my flight back to Charlotte, I realized I had accidentally left a small front-pocket EDC wallet containing about $80 in cash, a small flashlight, and a pen, in the passenger seat. As soon as I landed in Charlotte, I immediately called the Hertz IAH location. I was told to file an online lost-and-found report, which I completed right away. From that point on, the customer service was nonexistent. Over the next several days, I attempted to call the IAH location approximately 25 times. Every time I selected the option to speak with someone, the call disconnected. I also contacted Hertz through online chat and was told that only the airport location could help me--but there was no way to actually reach anyone there. For more than three weeks, I received absolutely no communication. Then, on July 1, I received a generic email from a no-reply address with no contact information simply stating that my items had not been found. I understand that people sometimes leave items behind and that not every lost item is recovered. However, I find it very difficult to believe that a wallet left in the front passenger seat of a vehicle was never discovered during the normal cleaning and preparation of that car for its next rental. Hertz knew exactly who rented and returned the vehicle, yet there was no meaningful communication, no investigation that was shared with me, and no way to speak with anyone at the local office. Whether my wallet was overlooked, mishandled, or never properly processed through the lost-and-found system, the result is the same: an unacceptable lack of integrity and accountability, and horrible customer service. After this experience, I have lost confidence in Hertz and will take my business elsewhere.

I want to give a huge shout-out to Claudette, Donte, and Cindi for going above and beyond with…read moretheir customer service! I accidentally left my work phone in my rental car and immediately submitted a lost item claim through the website as required, specifically requesting to be contacted. Claudette messaged me the very next day to confirm they had it, and Donte followed up with a call to let me know it was found! Since it was a work phone containing vital information that I needed for the next business day, their speed and coordination were lifesavers. They were able to get the phone back to me quickly, and I truly wish I had their last names to share with corporate. They deserve formal recognition for this level of care it's not something you see every day. Thank you, National Team!

I got there early to pick up my reserved rental. Getting the rental was easy. Checking out was slow…read morebut the lady was nice. They had a good selection of cars. I chose a mini van which was very nice, new and spacious. Also very clean. Returning the car was easy, they are always very friendly and asks for feedback right on the spot.

I had a good experience. Got picked up to go get my car. Frank the front desk man was professional…read moreand patient. Very nice. In and out in 5 minutes. Drop off day went smooth. Definitely will rent from here again.

For a very long time, my family and I have rented a car from here. They are conveniently located…read morenear my house so it makes it so much easier for me for pick-up. I must be honest and admit I've never just walked up and rented a car, but have always reserved one online and had the car waiting for me promptly at the location. Every personal of Budget has very kindly gone over the terms and conditions each time. Once they confirm everything in their system, and before handing you the keys, they give you a walk through of the vehicle before getting in it. I have yet to come across with any problems with any of the rentals. They have several options from extra cover on the vehicle to GPS to a fueling service- all very convenient.

The agent was incredibly kind and efficient He was there by…read morehimself and multitasked wonderfully. I appreciated his empathy regarding my situation.

I returned a car this morning and I accidentally left my money in the middle car compartment. It…read morewas a 100 dollar bill, I was on my way with my daughter to pick up her car after returning the rental not even in 10 mins of driving I realized that I had left my money in the car and I called them and they said oh there is no money. The cleaning person stole my 100 dollar bill, I have no way to prove that my money was in there. It was my grocery money as I was going to get groceries after picking up my daughter's car. That 100 dollar will not even last for 1 day for that person who stole it from me but it's pretty pathetic and how low of a character can someone hold to just keep someone money. Shame on them

This was a great Avis when Mike ran the store; however, it is no longer the same. They called me…read moreat 9 AM for my 10 AM rental telling me the car would not be available until 2 1/2 hours later. The number they gave me to call the airport was a generic number that no one answered. When I tried to call back to this location, no one would answer, and they put me into the generic customer service line where it was impossible to get someone on the phone.

Easily the BEST experience I've had at any Avis location ever. The owner of this store was kind,…read morehelpful and quick to help us get on our way.

Terrible communication with both customers and other staff members, just bad customer service in…read moregeneral. Too long of a story to go through but I will say Hertz corporate made it right in the end no thanks to the individuals at this location.

Great communication and customer service. Arrived here after a terrible experience at the Hertz…read moreWoodlands location, completely different experience, I was greeted with a friendly person who went out of their way to expedite my rental and ensure I was satisfied. They also apologized for the poor experience I had at the Woodlands even though it was not their fault. I would recommend this location