I got there early to pick up my reserved rental. Getting the rental was easy. Checking out was slow…read morebut the lady was nice. They had a good selection of cars. I chose a mini van which was very nice, new and spacious. Also very clean. Returning the car was easy, they are always very friendly and asks for feedback right on the spot.

I want to give a huge shout-out to Claudette, Donte, and Cindi for going above and beyond with…read moretheir customer service! I accidentally left my work phone in my rental car and immediately submitted a lost item claim through the website as required, specifically requesting to be contacted. Claudette messaged me the very next day to confirm they had it, and Donte followed up with a call to let me know it was found! Since it was a work phone containing vital information that I needed for the next business day, their speed and coordination were lifesavers. They were able to get the phone back to me quickly, and I truly wish I had their last names to share with corporate. They deserve formal recognition for this level of care it's not something you see every day. Thank you, National Team!

THIS IS THE ONLY GOOD PART ABOUT IAH! Like... Better than…read moreAvis budget and Payless put together the signature scanner actually works and the employee look you in the eyes. I walked up rented a car and left the lot in like less then 5 minutes....AND I GOT TO PICK MY CAR!! Like for some reason this airport made me ride in the back of the plane then made me miss my connecting flight to Louisiana so I had to drive because I cried through the whole airport trying to get help. And all of the employees at this enterprise were fantastic! Tysm! And I am truly sorry you have to work at IAH...

They are way too slow here. Last time I rented from Alamo, it was in and out. There is no reason…read morefor people to be standing in line for almost a damn hour just to pick up a car that you already paid for. They are slow and unprofessional. Never again

Pros: a car was available. I an a fastbreak member. I got a text telling me to go straight to zone…read more2 and choose a car. I received the text at 9:32am My rental time was 10:00. I got to the car at about 10:45. Perfect. Con: I go to check out. The lady at the check out asked if I got a paper. I said, no i got the aforementioned text to go choose a car in zone 2. She took the keys and my license and checked me out. She couldn't print a contract or email it, so I had no proof that I legally had the car. She said, "I wouldn't open the gate if your couldn't legally have it." But I kind of need proof of anything does happen. I didn't get an email like she said I would. So she told me to go back into returns. Go stand in line and talk to someone to get the contract. After I got into the returns area, I got the text to check the car out with the system. Which has happened at other locations, but other places could email me the contract. Inefficient. If I didn't have to use budget sometimes for work, I would not.

Incompetent, lazy and fraudulent. The check in clerk lied to me about price of gas in town said…read moremuch higher to sell me prepaid gas- didn't fall for it. Reps gave me car with engine troubles. Returned it. Gave me a dirty car second time around inside and out. Rented it 4 days. Returned it and they tried to stiff me with $162 gas bill. Had to dispute it with Costco. The staff at the airport checking me in and receiving my car all had low IQ and no sense of urgency. Maybe their culture? I'll never rent from Budget/ Avis again. Stupid too strong of a word? If shoe fits wear it.

The Elite Midsize SUV we rented was not available. They did not tell us this until we were outside…read morewaiting for over an hour. The attendant was very nice, however, he could not tell us when our type of vehicle would be ready. He only said that there were some in the garage awaiting detailing. We finally just had to settle for another type of vehicle which didn't suit us well. Also, insurance was put on our booking, and we had not chosen that in our online booking process.

I returned my rental vehicle to the Hertz location at Houston George Bush Intercontinental Airport…read more(IAH) on June 9 at approximately 6:00 a.m. While I was on my flight back to Charlotte, I realized I had accidentally left a small front-pocket EDC wallet containing about $80 in cash, a small flashlight, and a pen, in the passenger seat. As soon as I landed in Charlotte, I immediately called the Hertz IAH location. I was told to file an online lost-and-found report, which I completed right away. From that point on, the customer service was nonexistent. Over the next several days, I attempted to call the IAH location approximately 25 times. Every time I selected the option to speak with someone, the call disconnected. I also contacted Hertz through online chat and was told that only the airport location could help me--but there was no way to actually reach anyone there. For more than three weeks, I received absolutely no communication. Then, on July 1, I received a generic email from a no-reply address with no contact information simply stating that my items had not been found. I understand that people sometimes leave items behind and that not every lost item is recovered. However, I find it very difficult to believe that a wallet left in the front passenger seat of a vehicle was never discovered during the normal cleaning and preparation of that car for its next rental. Hertz knew exactly who rented and returned the vehicle, yet there was no meaningful communication, no investigation that was shared with me, and no way to speak with anyone at the local office. Whether my wallet was overlooked, mishandled, or never properly processed through the lost-and-found system, the result is the same: an unacceptable lack of integrity and accountability, and horrible customer service. After this experience, I have lost confidence in Hertz and will take my business elsewhere.

Alanah was amazingly helpful, and took her tone to walk me through all the details of the rental…read more Amazing personality!! Thanks

This is one of the few times where the negative ratings (1.7 stars at the time of this writing)…read morerang true. I attempted to rent a car from this Avis location. I had a reservation, arrived on site and started the process of renting a car. As part to the process Avis verifies that your license is authentic by using a machine at the counter. Makes total sense, I get it. Well, despite being authentic my license did not pass the test. Odd, but a not a big deal as it's a real license and there has to be another process to verify my license is real. So, the employee calls the 800 to the company of the machine and explains the situation. They say that my license is probably a little dirty and to just clean the edges. Cool, no problem. She then calls her manager to explain the situation. Her manager tells her that regardless of if my license passes the test after cleaning it, she is not allowed to rent a car to me. This is where the problem is. First, the employee was not aware of the policy. And like, this is a pretty big deal if you're expecting to rent a car and then can't. Second, it doesn't matter if you have a valid, authentic license, you still can't rent a car. Third, of course not manager was on site too. Fourth, there wasn't a way to escalate the situation. I mean, I can't be the only person in the history of renting a car that didn't have a pristine license and failed the test on the first go around. Long story short, I took my business elsewhere as there were no other options. From a customer service standpoint this was catastrophically disappointing. You would think with such a stiff, inflexible policy the employees would at least know about it and be like "hey, you need to make sure your license is super clean before I test it b/c you only get one shot at this." But no, they were clueless. Oh yeah, after I wiped the corners of my license off she ran it again and it totally passed. But I still wasn't allowed to rent a car. All aspects of this situation were handled poorly. I would actively advocate you avoid this location and possibly Avis in general. I know I will.

I had a very disappointing experience with Alamo. The vehicle I received had speakers that didn't…read morework, which was frustrating from the start. But what's even worse is that after returning the car, I was charged three times more than the agreed-upon rental price. How is it possible to charge a customer more than what was confirmed at the time of booking? This is unacceptable and has left me extremely frustrated. I would caution anyone renting from Alamo to double-check charges carefully and be prepared for poor service. 0 stars they are partnered with national which i wouldnt use either. Good luck Yall

We had a good experience with this Alamo Rent a Car location at the IAH Houston Rental Car Center…read moreat George Bush Intercontinental Airport. Overall, our experience was smooth, fast, and efficient. I booked our rental car through Costco Travel because: 1. There was a small discount compared to booking directly with Alamo. 2. Costco Travel gives you one free additional driver. 3. Costco Travel has no cancellation fee. 4. With Costco Travel, you don't pay until after you've returned your car. There are other advantages to booking a rental car through Costco Travel, but those are the ones I remember as I write this review. We arrived at the IAH Rental Car Center around 4:49pm on a Friday. It was pretty calm. Not many people. There were only three customers ahead of us in line at Alamo, with two Alamo employees occupied assisting other customers. My wife noticed a QR code on a sign near the line that allowed us to bypass the line by checking in online (phone). Convenient. My only real gripe with this experience was the refueling charge wasn't clear. When checking in and following the prompts on my phone, I'm pretty sure I agreed to a refueling charge that was less than $4.45 per gallon. When I returned the car, I was charged $4.45 per gallon of used fuel. It wasn't worth asking about at the time, so I just accepted it and moved on. There is value in the convenience of not having to refuel yourself. I was charged $87.13 total. That total consisted of a one-day rental at $49.00, a 7% Costco discount ($3.43), a $14.23 refueling charge at $4.45 per gallon, and six different taxes and fees. We had a Toyota Camry and it drove great. It proved to be a perfect car for our quick trip.

I had an amazing experience at SIXT at IAH Airport. When I arrived at the counter, I was greeted by…read morean outstanding agent, Emma Jackson. She was kind, friendly, and very knowledgeable. She welcomed me with a smile and even went out of her way to greet my daughter and niece. We had a great conversation, and she took the time to explain the different insurance options in a way that made sense. We also discussed possible upgrade options, although we decided to stay with our original selection, a BMW X3. The checkout process was smooth and easy. Emma showed us where our car was located and even gave us breakfast recommendations. The keys were already in the car and ready to go. The gentleman at the gate was also very nice and made the final step of the process simple. I made my reservation and booking through the app, and so far, the rental experience has been a great success. Overall, this was an excellent and stress-free experience!

I rented from SIXT at Houston Hobby Airport in April 2026. I originally booked a Toyota…read moreRAV4/intermediate off-road vehicle through Expedia, but at pickup I was first assigned a Toyota Tacoma and then changed to a Toyota Camry. The vehicle class was downgraded, but I did not receive any price adjustment or refund for the downgrade. After returning the car, I later received a damage claim. I disputed it and provided my rental details and evidence. SIXT eventually reviewed the case and closed it without any further claim against me, which I appreciate. However, the rental experience was stressful because of the vehicle change, no refund for the downgrade, and the later damage dispute. I recommend customers take full photos and videos at pickup and return, and make sure any vehicle change or price adjustment is documented in writing. Be careful with SIXT Rent a Car

On January 16, 2025 7:45 PM in Houston, Texas, IAH Airport the rental agent advised me that I must…read morepurchase the toll program at $14.99 per day, resulting in a total charge of $38.31 to my credit card. The agent stated that if I did not purchase this option, I would incur toll charges of approximately $15 each time I passed through a toll. Before agreeing to this charge, I clearly explained my travel plans in detail and showed the agent my GPS route. My travel consisted only of driving from the airport to my hotel in Katy, very limited local driving near the hotel (with most destinations within walking distance), and returning to the airport on Sunday. Despite reviewing my route, the agent strongly insisted that I purchase the toll package and warned that I would pay significantly more without it. Based on this representation, I agreed. In reality, I only passed through two tolls, each clearly posted at $1.50 for two-axle vehicles. Even accounting for the return trip, the total toll cost would be approximately $6.00 (four tolls total). This amount is far less than the $38.31 charged and confirms that the information provided to me was inaccurate and misleading. I am also concerned that this interaction reflects sales pressure to purchase unnecessary add-on services rather than transparent customer guidance. After researching this issue on the Better Business Bureau website, Yelp, Google Reviews, and your company's own customer reviews, I found numerous complaints describing the same experience customers being pressured into purchasing toll packages and other add-ons that were not needed. This appears to be an ongoing and recurring issue rather than an isolated incident. Very disappointed

So I had paid for the car before the holiday as I got there they then charged me another 1,300$…read moreafter the holiday I dropped the car off and they just sent me a bill stating that they will be taking another 800$ due to the gas not being topped up but yet on the receipt that I have it stats that I did not have to fill up before dropping the car off. I don't recommend Thrifty at all I didn't get the car I wanted or booked for and I had booked the car mths before hand charged me a arm and a leg for a shitty car that also wasn't cleaned when I got it

Our experience with the IAH Houston Rental Car Center at George Bush Intercontinental Airport…read more("IAH") was a good one. Everything was quick and efficient, and it wasn't crowded during our two visits. It was quiet, actually. To give you an idea of how fast everything was, we landed in Terminal A, exited the secured area, and went down the escalators to baggage claim and ground transportation at 4:40pm on a Friday. We were inside our rental car by 5:02pm. Those 22 minutes included walking to and riding on the rental car shuttle, checking in with our rental car agency (Alamo Rent a Car), and walking to and loading up our rental car. Returning our rental car was as fast as could possibly be, the following Saturday at 3:46pm. I was greeted by an Alamo employee as soon as I pulled up and parked. The return address is 17330 Palmetto Pines, Houston, TX 77032. Follow the signs from there. Alamo's QR-code check-in process made picking up our rental car fast. For details on that and our overall experience with Alamo at IAH, see my review here: https://www.yelp.com/biz/alamo-rent-a-car-houston-4 It takes about five minutes to get from the airport terminals to the Rental Car Center. Shuttles depart every five minutes from the terminals to the Rental Car Center. For more information on exact pickup points and hours of operation, visit: https://www.fly2houston.com/iah/rental-cars Shuttles depart the Rental Car Center every five minutes to the airport. Make sure you board the correct shuttle for your terminal.

Worst service I've ever had. They don't have signs to direct you after you return your vehicle. If…read moreyou have to go to terminal E forget it. 2and3 buses for the other terminals came and left before just one E terminal bus. Trying to get help is useless. If I could give a zero or neg 10 I would.

We had a great with experience DD car rentals. The owner was super friendly! They were really…read morehelpful and really took care of us. Will definitely recommend to friends visiting the Houston area.

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