The Elite Midsize SUV we rented was not available. They did not tell us this until we were outside waiting for over an hour. The attendant was very nice, however, he could not tell us when our type of vehicle would be ready. He only said that there were some in the garage awaiting detailing. We finally just had to settle for another type of vehicle which didn't suit us well. Also, insurance was put on our booking, and we had not chosen that in our online booking process. read more

I returned my rental vehicle to the Hertz location at Houston George Bush Intercontinental Airport (IAH) on June 9 at approximately 6:00 a.m. While I was on my flight back to Charlotte, I realized I had accidentally left a small front-pocket EDC wallet containing about $80 in cash, a small flashlight, and a pen, in the passenger seat. As soon as I landed in Charlotte, I immediately called the Hertz IAH location. I was told to file an online lost-and-found report, which I completed right away. From that point on, the customer service was nonexistent. Over the next several days, I attempted to call the IAH location approximately 25 times. Every time I selected the option to speak with someone, the call disconnected. I also contacted Hertz through online chat and was told that only the airport location could help me--but there was no way to actually reach anyone there. For more than three weeks, I received absolutely no communication. Then, on July 1, I received a generic email from a no-reply address with no contact information simply stating that my items had not been found. I understand that people sometimes leave items behind and that not every lost item is recovered. However, I find it very difficult to believe that a wallet left in the front passenger seat of a vehicle was never discovered during the normal cleaning and preparation of that car for its next rental. Hertz knew exactly who rented and returned the vehicle, yet there was no meaningful communication, no investigation that was shared with me, and no way to speak with anyone at the local office. Whether my wallet was overlooked, mishandled, or never properly processed through the lost-and-found system, the result is the same: an unacceptable lack of integrity and accountability, and horrible customer service. After this experience, I have lost confidence in Hertz and will take my business elsewhere. read more

I want to shoutout VAL !! This time, I had a review before, but Val should def be in management because she has awesome customer service and makes me feel like we're family! She is super consistent and will make sure you are taken care of! read more

Hertz Rent A Car - Car Rental Near Me - Houston, Texas

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Great experience today and yesterday too at the Houston IAH rental return. Yesterday was our return day - noon. Asked if we could keep the car one more day - quick answer - YES no problem/ at the same rate- thrilled. Took 3 minutes to complete update, Big thanks to the tall friendly guy with the clipboard. He greeted us today. Same Great service ! Liked our car too- 2025 Nissan Rogue, it was comfortable, easy to drive, good fuel economy. read more

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I am a fan of Hertz, especially with the convenience of Gold. This experience was a fail though. Caught the whiff of a funky smell when I got in and thought it was outside. It was only after I left the parking garage that I realized...it was the car. Someone has very liberally smoked weed in here, and the smell stayed in the car for the whole week. N A S T Y read more

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My first time renting a car in Houston, let alone at an airport. I saw all the low ratings and tried not to let that deter me from renting from Hertz. They were having great sales for Cyber Monday, so I got a pretty good deal with Hertz. There was a bus stop for passengers to be shuttled to a separate building with all the rental car companies. Everyone seemed to know where they were going and what they were doing...so I successfully played along. App: Upon booking, I received emails about downloading the app to check in with ease and selecting the car. In order to do this, I was required to upload a picture of my driver's license. Unfortunately, the app redirected me to a browser and it would not load, therefore I was unable to have a contactless check-in. The app was pretty much useless so I uninstalled it. In-person check-in: There wasn't a long line, but it was taking a while for each check-in (ahead of me) as well as mine. Although I purchased additional insurance, I was still offered LDW at the counter and declined. Customer service: The staff were extremely friendly from the counter to the garage/pickup area. However, while I was in the process of checking in, another customer interrupted to say her car was showing the check engine light, so the employee directed her to go (somewhere) downstairs. Car: I was "assigned" a white 2025 Jeep Compass. Upon walking to the lot, I inspected the car and took pictures and videos. Everything worked as it should when I started up the car. I started up the car and waited to make sure the check engine light didn't come on before I drove out. There were plenty of cars in the garage, so I probably could have chosen a vehicle if offered or if I asked. Exiting: I was directed to one lane, which was taking extremely long...the 2 cars in front of me reversed and went around to a different line. I waited about 5-10 more minutes before I did the same....but of course that line went fast and the 2nd one i went to was slow. Basically, the exiting process was taking too long and should have been a seamless process. I'm assuming it was due to people using the app to check in and information didn't match. Would I rent again? Yes, I would, but hopefully I won't have to waste so much time when exiting. read more

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I made a reservation with Hertz Houston a full week in advance, selecting an EV Special for my trip. My flight arrived smoothly Sunday morning at 9:00 AM, and by 9:45 AM I was at the Hertz location, ready to begin my vacation. Unfortunately, Hertz Houston had other plans. Instead of the EV I reserved or even a comparable vehicle, I was assigned a Toyota Corolla, which is neither in the same class nor aligned with the benefits I'm entitled to as a President's Circle member. What followed was over an hour of being bounced between the front desk and the Gold Class counter, with little to no help and zero sense of urgency. To make matters worse, I was told rudely that Houston does not have EVs and that it was unwise to rent one for the area. A gentleman who was completely disrespectful informed me that the best he could do would be a Altima. The comment regarding EVs for Houston was both inaccurate and dismissive, especially given that my hotel (the St. Regis) offered complimentary fast charging for guests. If EVs weren't available at this location, I should have been notified in advance not sent a "Fast Track Check-in" text and left to figure things out on-site. It was also disappointing that I had to mention the President's Circle status before they began to treat the situation with even minimal seriousness. No customer should have to fight to be acknowledged, especially at this level of loyalty. This experience was not only frustrating, it was disheartening. After a seamless travel day, I did not expect to encounter such a disorganized, dismissive, and frankly exhausting situation at pickup. Hertz Houston fell short on service, transparency, and customer care. read more

A solid two star experience. Despite filling in all of my information online with the promise that that would expedite my rental, the rental agent still made me go through the whole gambit including the ridiculous hard sell for the useless insurance. She even tried the infamous "loss of use" fear tactic. She tried to sell me tolls when I didn't need them. And she gave me a BS line about how she always elects the insurance when she rents a car. Taking car rental advice from a woman working in a car rental desk is a setup for certain failure. read more

I had rented a car with this company and at this airport two times already and I had the same experience both times. People are rude, the woman at the counter is terrible at customer service, and don't even answer questions or try to be helpful. It is more like you were bothering her with your questions. I scheduled pick up for 1pm but was there earlier and they told me the car I had reserved was not available and would have to take a more expensive one. I called and modified the time of my reserve and they told me on the phone that the car was available so I went to the counter and the woman was almost fighting with the computer and repeating to me that I had to take a more expensive car although on the phone they told me something different. The car ended up being available, she was just giving me a hard time. I had never had an issue with the cars but their customer service could definitely be improved and I do not recommend their service. Management could definitely do customers a favor by finding some people who really want to work there and are willing to help their customers. read more

Hertz Rent A Car - Waiting area - Car Rental Near Me - Houston, Texas

Long story short I had to cancel the reservation I made on February 27 due to reset fraud activity on my card on file and when I called to confirm everything they said they had to cancel my reservation due to my card being inactive and they had to give me a new reservation. But they were not honor the first price which was paid in full. They gave me a new reservation based on today's rates which was almost triple the original reservation. My concern was there should be some type of leeway gray area in a situation like mine where I had the proof of the card being inactive due to fraudulent activity. They should've honored the original reservation price. The location pick up time or day did not change just the confirmation number changed. read more

Terrible Experience - Never Renting from Hertz Again We had an awful experience with Hertz. We had a fully paid 4-day reservation, my husband is even a Hertz member, and our flight arrived late at night. When we got to the Hertz office, it was completely closed -- no staff at the counters at all. We managed to find the car we rented, and at the exit gate, we gave the driver's license and reservation number to the Hertz employee there. He could clearly see our reservation and payment, yet still refused to let us take the car, telling us to come back at 6 a.m. It was 1 a.m., and we needed to drive an hour to our hotel and then head to MD Anderson Cancer Center early in the morning for medical tests and to see a doctor. This situation caused us so much unnecessary stress and disappointment. Absolutely terrible service -- completely unreliable, especially when you need a company you can count on. Hertz should not confirm and charge for reservations if they can't even provide basic customer service. read more

I rent from this Hertz about 2x a month and am a President's Club member. Renting from here is like playing Russian Roulette. While I love that you can pick your own car, I usually land late on a Sunday night and often the lot is barren (see picture - of the three cars pictured, two were missing keys). Other times, like this week, I'm stuck with a very old car - a 2022 with over 42,000 miles on it. I typically find that other Hertz location are far more generous with their President's Club upgrades. Houston is a bit stingy. A Kia Soul or small sedan is about as best as they offer. That said, I still appreciate that you can pick your car. read more

Hertz Rent A Car - Car Rental Near Me - Houston, Texas

I made a reservation for a large SUV four months in advance of my arrival and confirmed the reservation one week prior to pickup. When I got to the IAH Hertz not only did they not have my SUV they DIDN'T HAVE ANY large SUV's Also there were very few cars to pick from as an alternative. I was traveling with a family of five including three small children and we had to have someone come pick us up because they didn't have anything to accommodate us. The staff and management at the IAH Hertz are grossly incompetent and any reasonable company would fire all of those clowns immediately. This was the WORST customer "service" experience in my life. Avoid Hertz like the plague! read more

Horrible! Horrible Horrible!!!! Not reliable at all. The Hispanic supervisor is very unprofessional!!

I have been a Hertz customer for 15 years exclusively. The Houston Airport Hertz customer service has just become the worst. I got a slew of emails saying to skip the line and go to the car lot. When I go down to the parking garage there was not one car for gold or Pres. Circle. There were 50 other people in line waiting. I went back up to the desk in the main lobby to see what I need to do. I was told it would be a 45 minute read more

The rudest person is working tonight on 8/22 at HERTZ watch out for her. I went to pick up my car she says my profile wasn't finished set up yet. She said I need to finish that, however I explained that my company set up the rental and I'm not sure how to update the account. She then said she was going to take a break After 10 mins of trying to figure out I asked her if I can finish setting up my profile with her. After a deep sigh she agreed and only asked me for my phone number. Absolutely such a rude person for no reason, I don't know why people treat each other like this. read more

Getting the car was easy and didn't take long. I noticed (after I was 5 miles down the road that the car was 1/2 full. I tried several times, phone & website to talk to a human. Impossible! No phone to the actual rental location. Not a great experience and terrible customer support. read more

Hertz Rent A Car - half full driving away from Houston airport. My daughter took the picture while I was driving. - Car Rental Near Me - Houston, Texas

Kevin was so amazing! Got us taken care of in record time, after doing the same for the couple before us. Long version - They were struggling getting cars ready due to storms and lots of people. We had checked in and uploaded my husband's license in advance to expedite the pickup process - were in a hurry because we needed to drive 4 hrs before setting up a tent at a campsite, which we didn't want to do in the dark. Kevin could tell I was stressed, and went above and beyond to get us our car and had us on our way in under 5 minutes. He was our hero that day, and despite what looked like a rough start to our rental process, it actually ended up being easy, quick, and seamless. We really appreciate you, Kevin! read more

Absolutely the worst rental car experience, rude and abusive "Manager" who took pleasure in telling us that despite our confirmed reservation the car was not available, and in fact there were no vehicles available. Informed us that they tried to call to let us know but because the contact number was international she could not make the call, citing company policy. Really ?? Hertz a major International company refusing to make an international call !! Completely absurd. No effort was made to fulfill the reservation at another location (Houston TX the 4th largest city in the US) and no apology for the huge inconvenience. We videoed the performance of this event and this will appear in social media to fully inform just how Hertz does business read more

The hertz folks at the Houston airport location are terrible at customer service.....dont expect much and you will be ok

I was charged with unexpected charges after returning the car. I also tried to get the receipt online but it was impossible. They don't answer the phone. I just had somebody answering the phone after many intents during the last week and when I asked her for my receipt she hanged up. read more

Horrible experience. Firstly when we got there they were not busy at all. I got in line when an African American female employee with dreads just yells "next" so i proceed to the table and she was just not friendly at all. She couldn't find a reservation for myself so i was showing her and her response was "because it's not here." As she slams my id back on the table and just stares at me like i was bothering her. She does not know how to deal with guests AT ALL. You don't talk to guests and somehow i was apologizing to her as if i was a nuisance for being at that hertz. Horrible customer service. I understand i made an honest mistake as im not from here so i did not know there was two airports here. Do better. Stop hiring people that will cause customers to turn away. read more

Plan was late and they were closed. Now we are screwed. What else can I say about being stuck at an airport. read more

This place was a mess. Customer service guy we worked with might have been the most unhelpful person I've ever dealt with. Full stop. He was clearly over his job and a forward-facing customer service rep is the last job I'd recommend for this dude. Then, to make matters worse, an angry customer came up, and while the customer was himself being a jack***, taking photos of the guy and his associate, being verbally assaultive, threatening and over-the-top aggressive, he (crazy customer in a suit) got so close to me I thought he'd punch ME. They got into it (the unhelpful hertz person and the angry customer) to the point I thought they were gonna take it outside. They both need to grow up and learn to be adults. I doubt either of their mommas would have been proud of them in that moment....Probably not ever gonna rent from hertz again and would've changed that night if all the other rental places weren't sold out. I wish nothing but bad karma on both those dudes. read more

Worst customer service ever. Being a loyal customer using this service for many years going to my residency interviews pre pandemic, it's clear it's going downhill and deserves to be the near bankrupt company it is. Rented a car for 3 days in Houston. Picked it up at IAH airport, the guy mumbled and clearly hated his job and asked me if I wanted to prepay for EZ pass which said yes. He mumbled something right after and I heard "prepay" and it seemed like he was verifying my yes so I said yes. In fact he was asking if I wanted to prepay for gas which I only noticed after I arrived back at the hotel since it was already so late in the evening. Then I noticed sloshing water noise in the car the next day when I braked harder and I was curious but I didn't hear it again. That night the inside of the car windows fogged up with condensation. Late in the day I noticed the floor mats were soaking wet only because I put a brown paper bag on the front passenger floor and it soaked through. I called Hertz but was put on hold for 40 mins and transferred to various departments that say they're not in charge of refunds just reports. I was due to bring back the car early next morning and it was already after dinner so I called the next morning when I was about to fly home. They told me since I reported it so late it's not their fault they gave me a broken car. BLAMING THE CUSTOMER FOR WHEN IT WAS REPORTED? Seriously? There was a wiped-away writing o the back right window saying "Ac unit leak RR passenger seat". They clearly knew it was leaking yet wiped it away and let the car be rented out. They wouldn't let me talk to their manager. What if I booked it only for 2 days and noticed it on the second and last day? Make it make sense. Hertz, get your shit together. You saved yourself a $300 refund, but you lost a frequent traveler/ lifetime customer. read more

0 stars! Booked a rental only to be told to call a number to change the drivers license on file to match the credit card holder's name. Oddly, the lady couldn't just take my mom's license to match the credit card. I was on hold for about 1 hour and finally got a hold of someone who said they could do that but would need the worker I was in contact with needed to speak to the Hertz worker on the phone to authorize something on her end. When I handed the worker the phone, she rudely took a piece of paper and held my phone as if I had a disease! I told her I was not sick but Helen (she claimed her name was that) said she herself was sick?! If anything, Helen should have stayed home if she was so-called sick. In the end, Helen asked the customer service lady to cancel our original reservation and started a new reservation which Helen could have done herself once we walked in! 0 stars for the way "Helen" handled our situation. We will never rent from here ever again. This lady was working on 12/23/2023 and our situation occurred around 11am. read more

Waited at Gold Member Rentals for 20 minutes with no humans anywhere then sent to the inside rental only to find *****. Who had to finish her make-up (literally) before she could help me. She was rude, dismissive and arrogant. Cancelling Gold Membership and switching to Enterprise. read more

I am a gold member and have used them for years. But when you have an issue, their support is terrible. And very hard to get a live person on the line. I will not rent or recommend them ever again. read more

Horrible experience and then impossible to reach them. I am. president circle member reserve car online app and pre paid, told to choose car and drive out at check out they could not attached the reservation to call so had to do nee reservation and gave me a contact on the previous reservation that drove out before me with the same issue but now cannot get back in touch back after leaving the airport... NO CUSTOMER SUPPORT!!! call their number 10 times to be directed to a VM that could not take voicemail read more

Last night I came in late and Rory and Tonya took great care of getting me into my rental. They were both personable, friendly and that's why I enjoy coming down to Texas on business. Thank you Hertz for providing excellent knowledgeable staff and with the Texas touch! I will continue using Hertz 50-60 days of the year when I rent. read more

Where to start. Made a reservation for a full sized car for 3 days while here for business. Making the reservation on Priceline was simple enough, I've done it a dozen times. Paid $171 on my card, got off the plane, took the shuttle to rental area and found Hertz. Let the games begin.. Drivers license and credit card, here ya go. What's that? I need an SUV because it's easier to get in and out? Is that the same price as the full size I reserved? No?? Then why offer it? Pick a plan to insure the car for 3 days? Give me the basic. Ok now you're telling me I really need it because your city isn't safe and I'm likely to be vandalized? How much? $120 for 3 days?! Umm no. Take that off. You're going to charge my debit card $500 for deposit?? Ok please cancel everything. Completely misleading. Got on the phone with Priceline who were about as helpful as a cup of water in a forest fire. The whole fiasco lasted 35 minutes of my life that I'll never get back. Walked 50 feet to the Enterprise counter and was helped by a pleasant lady who gave us a Nissan Maxima for $161, no Security deposit because we showed proof of our return flight Sunday. No used car high pressure guilt sales tactics. Just gave me what I want. Super easy. Total time there including picking up car, 15 minutes. Hertz you should really do an episode of Undercover Boss to firsthand witness the level of laughable service your counter people deliver. Change your name to Hurtz Rental. It will give the customer a realistic expectation of what's to come. For everyone else who wants great service, go visit Enterprise. read more

(I-45 The Woodlands location) The experience was ok except the cleanliness of the vehicle. We got a dirty vehicle with some damage. I can live with that. But, when we returned it the guy (he didn't give me his name so I will call him Walrus because he looked like a walrus) said we obviously had pets in the car, which we did not. I told him we didn't and he said that I was lying to him. The car was not spotless when we returned it after two weeks with 5 people in the car, but we definitely did not have pets in it. He wants $150 to "deep clean" it which he said I agreed to (I did not agree) when I returned the car. In short, they will try to rob you and make you jump through hoops to try to get it corrected. I wish there was a zero stars option. I will never use any hertz again. read more

Short version: I saw a headline that Hertz dumped their electric car rental effort and this review essentially underlines why that was probably a good idea. --- Pros: * Everyone was very nice, got in and out quickly. * The rented car was fine, a little noisy with notifications and BS but a smooth ride. Cons: * Rented an electric car and basically spent the rest of my holiday week regretting it. I specifically asked the staff what I should know about driving the car and nobody said anything about it. What went wrong? Finding charge stations was insanely hard, impossible to use, and Hertz customer support was extremely unhelpful. Calling other Hertz locations looking for help when the main customer support line didn't work? Oh yeah they knew all about it and wanted NOTHING to do with it. I was basically told to drive to Austin-Bergstrom airport (which I literally couldn't get to on the amount of power remaining) to change to a different car. Literal hours on hold with a difficult to navigate phone service and their terrible "let's go!" theme song that will haunt my dreams. I finally just drove to a Hertz location and said charge me a fee for not having filled up the car before drop off. They didn't even ask me any questions, they just punched it in, like they'd been through this process before. Even if I got a 100% refund, I would not consider renting from Hertz again. Next time you invest in a unique vehicle type, maybe spend a few extra dollars on customer support. read more

First, you need to know that just because you make a reservation on the Hertz website (and even pre-pay), this does not mean that you actually have a reservation. The Hertz website is not synced with the actual inventory of the local Hertz dealer. So, you may get a call the day before your trip to advise that they don't have any cars and they are so sorry for the inconvenience. They then will send you to a 1-800 number that is for "Customer Care." Once you finally get to speak to an actual human being, you will find out that Hertz outsourced customer care to El Salvador! This person, who speaks broken English at best, will tell you that his system can't really tell if there are other nearby Hertz dealers to help you, and even if he could, you would not be able to get the "30% off special deal" that you used to initially make your reservation. It will cost you a couple hundred dollars more to reschedule. He will also tell you that you will soon get an email from Hertz confirming the cancellation and full refund. You will not get an email. If you call back the next day, you will be told by someone else in El Salvador that their system does not allow them to send out emails. If you physically go to the local Hertz dealer to see if they can help you out, they will just shrug their shoulders and tell you that this happens multiple times a day and there is nothing they can do. So, Hertz used to be the gold standard for car rentals, but it is now just a crapshoot to deal with them (and they don't care). read more

Worst customer support ever! Kept charging my credit card after rental was final. No way to reach the billing dept by phone. They have an online form that takes 3 to 5 business days for a response. I just reversed charges because I couldn't get an answer in a decent time-frame. Get a phone number for billing!!! read more

if I could leave zero stars I would, we reserved a large suv a month in advance only to get to pick up and get the option of a 3ton truck or 2 cars we prepaid so we couldn't get our money back and we had to be on the road that night. what's the point of a reservation if they do not honor it. and the employees and manage were rude they knew that we had no options so they treated us poorly I do not recommend this company read more

We had a vacation back in March. We get to the counter and asked for a car. This lady points us to a car and said you can take that red car. Didn't confirm our reservation and what we needed. We had to go back and ask for the car seats that we asked for. They send us an email 2 weeks after our rental stating that we damaged the car worth $3000. First of all, how can you say we damaged the car when you contact us 2 weeks after we returned it. One of your employees could have caused damages within those 2 weeks and is now saying we did it. Never using Hertz again and we've been gold members for a long time too. Worse service ever and a bunch of insurance scammers! Watch yourself if you use them. Take photos and video of your car to prove no damages before returning. read more

RUDE ASS PEOPLE working for them!!! Extremely rude !! they don't care about you . i've never experienced this before .. they role there eyes with attitude and act like they know what's going on and hell i've never rented a car so i didn't know what i was doing . you needed a credit card with your name on it and can't have it on the phone has to be in person. i would HIGHLY SUGGEST NOT TO RENT !! read more

i booked in advance. i paid in full. we got to houston and no car. no one at the desk. no name on board. cant even get out if i had to. screwed by hertz. stay away! read more

Hertz Rent A Car - NO ONE IS IN THIS PHOTO SINCE NO ONE IS HERE. DONT BOTHER CALLING THEYRE CLOSED TOO! - Car Rental Near Me - Houston, Texas

My wife is a Hertz Gold Member because she travels for work regularly. She reserved a car a while ago for this trip to Houston. Upon arrival at Hertz, she was told to go pick out any car. But there aren't any cars! Hertz doesn't have any cars available! There are about 25 to 30 Hertz Gold Members standing here and the lot is empty except for a few cars that aren't working or need service. There are no cars for customers. Customers that have reservations. Isn't Hertz a rental car company. Everyone had a reservation, so they knew they would need 25 - 30 cars today. Isn't that how reservations work? The employees will not answer any questions about when they will have cars available. They are not helping at all. Everyone here is stranded. In the photo you can see part of the long line that wraps around behind the sign. This is crazy. Hey, Hertz... you had one Job!!! :-( read more

Hertz Rent A Car - Yes, the line back of the line starts here. - Car Rental Near Me - Houston, Texas