I have rented regularly from Avis for both vacation and work and this was by far the WORST rental experience ever! How the heck do you make Customers wait almost 2 hours to pick up a car?? Just couldn't believe it. Then, the car we got was dirty and obviously hadn't been cleaned up for several rentals. Definitely would never rent from them again, i would pay more to go elsewhere for sure. read more

They are the worst at LAX. 45 minutes of average wait time for their bus... while there you'll see like 4 or 5 busses for each of the other companies. And don't try to call the "local number" because it's not local... you'll get transferred to a call center and you'll have to hear a rude customer service representative that will tell you to "call the local number" :-O. Stay away from them, horrible service... read more

I would give this place 0 if I could. 2+ hour wait with a reservation. This place has a worse kiosk to attendant ratio than a Walmart on Black Friday. read more

It wasn't the worst rental experience in the world, but their customer service in LA is awful, absolutely awful. What the heck is the point of being an Avis "preferred" member if they don't even care to help you out? After taking the bus from the airport just a few miles to Avis rental car, the first stop was for the "preferred members." Since I joined a few weeks prior to the trip, I got off at the first stop. I didn't see my name on the TV screens outside the building so I went inside and spoke to a customer service rep. He looked up my reservation. Even though he found it, he stated that because I did not book the reservation directly on Avis' website, that my "preferred status" did not count and that I should just walk on over to the other building, stand in line, and make the reservation directly on Avis' site next time. I asked him why can't he just "link up" my preferred status to my reservation right then, or just help me out at the moment since NO ONE ELSE was in line behind me. Unfortunately he refused and told me to go to the other building. What else is this guy doing with his time? Nothing. Probably on his phone, browsing his social media. I looked at him in the eye, smiled and said, "Wow, you have GREAT customer service." He responded right back and said, "Thank you! Bye." *jaw-drops* So I made my way over to the other building... surprisingly, the line wasn't as long as I thought. Probably waited for about ten minutes. The agent at the other building made rental car experience quick and easy. But be warned: you better read the contract because he did not even care to tell me anything - he just told me to sign. He also put a $100 hold on my credit card without even telling me. I understand that this is standard for rental car companies, just in case something goes wrong, but he should have had the decency to tell me about the hold. Unbelievable man. These guys need major customer service training. The car itself was nice, clean, and ran efficiently. Dropping it off was very easy as well. Make sure you have your rental agreement and you fill up the gas tank!! read more

I waited (no exaggeration here) 2.5 hours to get my already paid for car. The line was literally wrapped around the building and then there's a theme park wrap-around line once you get inside. Never again. read more

This is the worst car rental experience ever. We waited in the building for an hour and 15 minutes and then waited out in the lot for an additional 30 minutes and car is still not available still waiting do you not use Avis of the LA airport it is awful people are rude they have no commonsense they have zero personality and are not helpful at all. When asked for help the people actually just walk away many people are just standing in the lot waiting for cars when the lot is full of cars but no one is helping them. Do not rent from Avis of LAX read more

Returning the vehicle was very fast, smooth and Agent was very efficient. Finding the car rental return at LAX is very complicated, allow yourself plenty of time if you have a rental car. Great car ... Great customer service at AVIS LGB! Will rent from this company again ! read more

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Waited a long time for the shuttle. Dropped off and egads....there were about 25 people (at least) in line in front of us. We had reserved the car through Costco...waited over an hour. Understaffed. I felt sorry for the workers. Every time one of them left their desk to use the restroom, there was a moan from the crowd. What did I wait for? To sign 2 papers and for the worker to call someone and ask what space my rental car was parked in. I rented a SUV (Ford Edge) and when we were unloading our luggage, the tailgate panel (where the lights were) was FILLED with water. The lights actually were growing algae. It was like The Little Mermaid! Awful place. I'm mad a Costco for suggesting them. That's my next email. read more

AVIS has so many hidden charges! I was forced to pay $67 for a three dollar toll. When you use their toll sensor, even just once during the whole rental time, you need to pay $25 for one use! And for a toll of three dollars, you also have to pay another twenty because of something called a system fee. Another fee of nine dollars is a convenience charge. All of this appears on your credit card weeks (six or more) after you rented the car. There is also tax and an airport fee. The real good news is all of these charges ARE LEGAL BECAUSE THEY ARE PART OF AN unreadable RENTAL agreement that YOU SIGN WHEN YOU RENTED THE CAR. IF YOU RENT FROM AVIS OR BUDGET DO NOT USE THE TOLL DEVICE IN THEIR CARS! IT IS A RIP OFF! read more

I planned my flight schedule so I could beat the start of rush hour traffic after a 14-hour flight and two weeks of overseas business meetings. The lady who I checked in with had a great attitude and made me forget about the long line to get to her, but then I also had to wait 50+ minutes for my car. I asked staff twice about the delay with little interest shown in response. By the time I got the car rush hour had started, which doubled my drive time over what it would otherwise have been. I've rented from Avis in other cities and have never experienced anywhere close to the level of apathy and low standards that I did at LAX. So congratulations LAX management team, you are #1 at something. read more

Absolutely the worst service I've ever had at a car rental business. We waited in rental line for 60 minutes, then waited for our car for another 50 minutes. We asked several employees where our car was, all of whom seemed disinterested to assist us. Finally, after asking another our car was brought to us. It had been taken to the wrong area. No apologies, no explanation. I wasn't able to give a "0" rating, as " posting" wouldn't allow without at least a "1". Avis, you should be ashamed ! read more

A one hour wait for a rental car. Unreal. Like getting a car in Guatemala, not the US. Do not recommend renting your car here unless you're a masochist. read more

Every time I rent from Avis I watch 3 or 4 or 5 busses go by for every other rental car company while I wait and wait and wait. Cmon Avis. Buy some more shuttle busses! I will never rent from Avis at LAX again. read more

Don't book on-line, and do not pay in advance. Once they have your money, they will not let go. Also, you better not believe anything the employees tell you. My experience with Avis was bad. I rented a car at Newark Airport and made a reservation on line for a very good rate. When I arrived to collect the car, I found that I had not brought my drivers license. My travel partner was going to be the driver of the car. I was told that was a problem, because I had made the reservation on-line, and paid in advance. It would not have been a problem if I had not paid in advance, but the drivers license needed to be in the same name as the credit card. I still don't know why, because as European travelers, insurance has to be bought separately and is not linked to the license. And at the moment of returning the car it is in fact OK to pay with a different credit card, they even said. So why did I have to go through that transfer of the rental agreement at all? So, I needed to transfer the reservation to my travel partner. We were then told that there was no other option for me than to cancel the reservation and for my travel partner to rent the car anew. This is what we did, even though I ended up paying a much higher rate than originally offered on-line. No mention was made of any cancellation fee. However, immediately after the transfer of the rental agreement was made, I received an email that 100 USD would be withheld from the amount that I had paid in advance. I immediately objected to this at the desk and the employee assured me that I would get a full refund unlike what was said in the email. One week later, I still had not received the full amount of the refund, so I sent an email to inquire. I received a reply, saying that a full refund had been in fact requested. I should just wait three more days. Three days later still no refund. Another week later I sent another inquiry, and received the reply that "my case had been sent for corporate review". And that was the last I have heard of it. I feel robbed! A cancellation fee was really not in order since I did collect and rent the car according the dates of the original reservation. The rental fees were even paid with the same credit card the original reservation was made on. Not only did I end up paying almost twice the rate I had originally agreed on, I also find that 100 USD are still being withheld from the sum that I had paid in advance for the reservation. This was a very expensive rental for me. I feel robbed by Avis, and surely will never trust the word of any Avis employee again. Reading some of the other Avis reviews I am now thinking I may have been naive, to think that I could even trust what these people said, but this was not the first time I rented a car, and I have never had a bad experience with Hertz or Europcar. This was my first and last rental with Avis. I hope they enjoy the money they owe me, because that is the last they are getting of me. Avis, never again. UPDATE: they refunded the "cancellation fee". Only after I sent them the full text of this review. They paid up the same day. Coincidence? I still paid heavily for the "breach of contract" they tricked me into - ended up paying USD 500 for a 6 day hire of an economy car. Not a very good deal. I can do the same anywhere else with less hassle, I think. UPDATE 21 March 2014 - two months after the date, Avis is still taking "TOLL charges" from my credit card, on three occasions now. No specification of these charges, no warning, no communication. I have seen necessary to block my card, since I have no idea when they will stop. read more

Ive have never experienced such a poor display of customer service in my life. Rent from Midway car rentals.

I visit Los Angeles every year 1-2x and this visit I decided to go with Avis because they had a good deal on an SUV rental. Everything was fine until 15 minutes into driving from the Avis lot to my destination, the empty gas light came on. At first I thought it may have been a malfunction of the cars gas censor but realized it really was just an empty gas tank! I've only driven about 15-20 miles and I know it's not possible to go from full to empty tank which means the tank was almost empty to begin with. What the heck? Aren't they suppose to make sure everything including gas is in working order before issuing them to customers? I've rented cars in Los Angeles plenty of times and have never encountered this kind of carelessness. There was no direct number I can reach the Avis location near LAX so I dealt with customer service from the 800 number. I was advised to take a photo of the empty gas light, the receipt of the gas that I put in and send it in an email. I plan to return this car to the site and not refill the gas because it's only fair. I will update the outcome this Saturday. read more

Avis - They gave us a car that the gas was empty 15 miles from driving away from the Avis lot. Lesson learned! - Car Rental Near Me - Los Angeles, California

This probably the worst car rental place ever. It's 1am on a Friday morning. There's about 80 people in line and three people working the desk. After waiting for an hour fifteen minutes to get through the line, you are faced with waiting another 30 minutes for your car to be brought out. Absolutely never ever renting from Avis again. Holy cow. read more

Please avoid this rental car company. My fiancé and I landed in LAX at 11:55pm. We took a shuttle to Avis and as we got off the bus we could not believe our eyes. The line was out the door at 12:05am...12:05am!!!! There was only about 3-4 people working and of course they were moving extremely slow. I'm so upset at the time and resource's that was invested on our rental car experience with Avis. I feel that we all should be reimbursed for our time that was wasted. Also, please don't expect an apology when you finally reach the counter after waiting in line for almost 3 hours. read more

This place is horrible!!! They have limited customer parking. It's all compact car parking only. The do not have adequate space for customers when renting a car. I am here on a Saturday and the process took FOREVER. People have to sit on the floor and wait for the slow line. This is unacceptable service. read more

My flight home to San Diego got diverted to LAX due to fog. It was midnight and I was coming home from a business trip, so quickest option seemed to be getting a one way rental to get home. I've used the LAX Budget in the past, but waited for some time and didn't see a shuttle come by so I decided to get on the next one that came. Alas it was Avis. I made a reservation on my way to the office. Once there pick up was quick and the price was great. I was able to drop it off at the Avis by my work as opposed to the San Diego airport which was also helpful and have been a preferred member with Avis ever since. read more

Shuttle buses from the airport were quick and plenty of them. For some reason my preferred number wasn't on my reservation so I had to wait in line. It was about an hour wait to get our vehicle. This was at midnight on a Thursday. When we walked up some of the customers walking out were in line for over two hours. I think if my preferred account was working it would have been pretty quick. read more

Gawd awful rental car agency, Avis, seriously terrible experience. I landed at LAX around 3pm, I can't tell you how many multiples of buses for other car rental companies passed me by while waiting over 30 minutes for just one Avis shuttle. Then once it finally arrived, it was of course packed to the gills, not even standing room.... Once we were dropped off at the main building every kiosk had someone being helped, plus a small line that only grew after I walked in. When I finally go to the counter, it took an entire HOUR to have a car brought around for me (I had already reserved 2 weeks prior and had all my information ready), it had nothing to do with me and all to do with them not having enough people or cars or something and I wasn't the only one getting frustrated. I stayed pleasant with the person behind the counter because clearly there was nothing he could do. They obviously can't handle volume and are thoroughly unprepared on a Monday afternoon (even their preferred line was out the door). I will not be giving them business again and can guarantee I will not recommend them to anyone ever. Thanks for the disappointment Avis. read more

Oghene Karo is incredible! He's so sweet, generous, helpful and has awesome customer service skills. I will return thanks to him!!!

I am heartbroken. I left a very nice coat I had just received from my sister in the trunk of the car at drop-off. It was late, very dark and I was running behind because of unexpected traffic. Drop off was so confusing, the people were very rude and offering no assistance. I just received notice that my coat was not there. That is a LIE I know exactly where it was in the trunk. Also the Lost and Found process was horrible. They stole my coat and responded with a crappy 1 line. I am helpless in this situation and so sad. NEVER EVER USE AVIS NEVER read more

Would give it zero stars if I could ! Saturday night - line outside the door. Only 3 folks working. Waited 2 hours to rent a car. Never again Avis !! All the technology available today and this is the best you can do. read more

WORST SERVICE IN THE ENTIRE WORLD. Horrible customer service and representatives have no clue what they're doing. Highly unreliable

They sent a letter demanding money for a scratch EIGHT months after my rental. Go somewhere else if you don't want to be dealing with such BS. read more

Please avoid this company! This is the first car rental company that I gave such a bad review, and this is the first time I'm using AVIS, and I swear I will never ever use this company again. The company has so many hidden charges that they wouldn't tell you!!! When you use their toll sensor, even just once during the whole rental time, you need to pay $25 for just use it once!!! A month after we returned the car, we received a charge the company describes as " cleaning fee" for $75 dollars. They give the reason " front seat floor has excessive sand"... I never have been charged such fee before by other car rental company. And every time when I rent a car, I usually take care of the car really carefully and kept it clean. Avoid this company and save ur money.... read more

Online chat session I just had with Avis is below which I did NOT make up. Basically their chat is a useless feature that doesn't help you check vehicle availability, provide tips, OR compare rates. So, I'm not sure exactly why it exists??? (I changed my name to Lisa because I didn't want to give out any personal information). -- Lisa: Hi, can you please help me find the best rate for a rental for 6 people? Basically, we are going on a Vegas trip from morning of July 13 to night of July 15. [You are now chatting with Marco.] Marco: May I have the times, please? Lisa: We want to leave as early as possible on Saturday morning so maybe it's better if we check out Friday night? If you can help us compare the rates Lisa: July 13 to July 15 Marco: I need the exact times, please. Lisa: July 13 8am to July 15 8am Marco: One moment please. Lisa: ok Marco: There are only 5-passenger vehicles available. Lisa: do any of the 5-passenger vehicles have an extra pull out row? like the mazda cx9? Marco: No, they don't. Sorry for the inconvenience. Lisa: and this is for ALL locations surrounding me? not a single mini-van or other 6+ passenger vehicle available for rent in one month's time? Marco: The system doesn't search by type of vehicle, you would need to check location by location. Lisa: can you do that for me please? or do I do that by calling from location to location? Marco: You may do it online, you don't call any location. Lisa: ok, so basically this chat feature is useless Marco: I'm sorry you feel that way. Marco: Is there anything else I may assist you with today? Lisa: no since this is useless Marco: Thank you for visiting Avis Lisa, it was my pleasure to assist you today. Have a great day. [Agent Marco has closed the session] read more

I'm splitting up my review into two parts: the pick-up and the drop-off. PART 1 - The pick-up: the shuttle service from the airport was great. We arrived about 9:30pm and they still had shuttles running every couple minutes, so this part was quick and efficient. As soon as we arrived at the office, we could see a line of about 20 people ahead of us. That's when it all began to go downhill. After waiting about 25 minutes to get to desk, we completed the necessary documentation and but were told that they were still cleaning the cars and so we had to wait. We stood there an additional 10-15 minutes before they were finally able to assign us to a car. Armed with the paperwork, we walked towards our car... before we could get there, an Avis staff member on the lot said that our car had been "taken" by another customer. ??? Come again? Yes, apparently another customer had become frustrated, ran into our car, grabbed the keys and decided to drive away. We were told we had to go back into the office to wait for ANOTHER car, get new paperwork, etc. Fast forward another 15 minutes (we've now been here an hour), and we're FINALLY in our new car. As soon as we start it, however, we notice the tank is only 3/4 full. That in itself was no big deal; we just have to return it with the same level, right? Wrong. When we get to the exit, we point out the missing gas to the staff member inspecting our car, and ask her to make a note on our form. She said she couldn't - and what we had to do was to drive around to the other side of the lot to their gas pumps and fill it ourselves. I'm sorry - excuse me? Our car was given to us without being properly serviced and it's OUR job to finish topping up the gas at the Avis shop before we can leave?! We were tired and frustrated, and after a bit of back & forth, she finally conceded to make a note on our rental form about the gas level. Why was that such a big deal? PART 2 - The drop-off: This part went smoothly, thank goodness. We didn't have to go back into the office. The Avis attendant outside checked our car, the gas level, provided us immediately with a receipt from his hand-held machine and we were off! All in all, it was a pretty negative experience, but we got the weekend summer special rate of $19/day for a mid-sized car, which we thought was a good deal. read more

So agro towards this Avis. We rented a car in SD to take the drive up to LAX for our flight to Hawaii, when we returned it at the Avis at LAX first off the guy there copped an attitude with us. Look buddy, there was nobody at the drop-off if there was supposed to be he is slacking and away from his post so please can you get off my back about it and just check the car in or tell me where I can do it please? The guy at the shuttle did help us out with our bags though which was quite nice since when we got picked up from LAX on our return flight the shuttle driver totally shined us on and didn't help us out at all with our bags. Even lil ol' me, 5 foot 2 on a good day clearly lacking upper body strength he didn't even attempt to give me a hand. Yet I see all these other shuttle drivers being nice. The shuttle also took forever, we saw the other rental companies' shuttles circling around twice before our driver even got there. After taking the red eye, the last thing you want to do is to be is stuck waiting. The car also, hand to God, smelled like pee and we had to run the a/c for a while to get rid of the smell (I was still skeeved out though). read more

BAD CARS, WORSE SERVICE! We have rented three times in the last 3 weeks from Avis and have had the worst experiences. Their slogan, "we pledge to keep you safe" is a joke! I rented an AWD SUV when my dad came to town which coincided with our last snowstorm. He had issues in our (unplowed) neighborhood with traction. When we measured the tires they were at 1/32, which is basically thread-bare. We promptly traded the car for another vehicle, however the car received was a small compact SUV and not what we paid for. We have not received a credit for the difference and customer service has not remedied the situation. A week later, we rented a Camry which came with the tire pressure monitor light on. Thinking the TPMS was a bi-product of the cold weather, we did not mention it. We figured out how to check the tire pressure on the car information menu and it read 21 PSI compared with the others at 39 PSI. When putting air in the tire we were able to see a screw in the tire. After contacting Avis' roadside assistance program, they arranged for us to pick up another vehicle the same day. Unfortunately, this is where things went way downhill. I went to trade in the car at a location off of W. Colfax in Lakewood and was told they were aware I was coming. They went to put me in a similar vehicle, however after doing the walkthrough, the front tires were bald. We went to another vehicle and the same thing. We finally settled on a different one, however when I went to drive away, the tire pressure light was on in that one too. I went back inside and he was pretended to be blown away. The tire pressure was at 15 PSI, the rest were on 39 PSI. The quality and safety of your vehicles is a complete joke and we will NEVER rent a car through you again or recommend you. read more

Horrible experience. Wasted 2hrs here. 1 hr in line and they didn't even have the car ready. It's 12pm and car was rented for 10am. Still waiting for the car... All employees taking their leisure time. No ones is in a rush or seems to care that the line is now out the door. Probably because they have no cars to rent. You think going with a name brand and your safe. Bad, slow, customer service. Over 0 stars if I could. Still no car... read more

Avis - Other half of line is out the door. - Car Rental Near Me - Los Angeles, California

Avis has gone down hill. It's doesn't seem like a reputable company. I rented a luxury SUV at LAX for a special event and was willing to pay the extra $$, but when I arrived at my reservation day/time - they didn't have any of these types of cars. They told be to go into the parking lot and look for a car that might meet my needs and ended up with a Ford. I thought I reserved a specific car at a specific day/time? I guess not!! Very disappointing. Also, when I reviewed the final bill sent via email - it included an additional $27 for gas - when I had just filled the tank 2 blocks from their facility. I called their customer service number and the agent told me that they put a chip in the gas tank that measures the gas but admitted that these are not always working correctly (not sure what type of chip is more accurate than the gas gage??). She then asked a whole bunch of questions like what gas station I used, how much I paid, price per gallon - I don't know?? She did say that she would send the information to another department who would issue the refund. It's a week and I still haven't received any refund or communication directly from Avis about the case. Very disappointing. I usually rent from another "national" car agency. Will never rent from Avis again. read more

I was lied to by the counter person Shamsul when I was picking up my rental car. He gave me a choice between two cars. I asked the price difference and he told me they were "basically the same price". Apparently wherever this immigrant came from a 60% increase is "basically the same price " I was charged an additional $148.62 in upgrade charges for a car that I was told was the same price. Absolutely unacceptable. Shamsul must've got an incentive to deceive me. Avis will never get another car rental dollar from me. I missed a connecting flight and got to LAX later than I hoped. I was in a hurry to get on the road. I'll never not look over the agreement in the future. Some of this is my fault for not being diligent in knowing what I was actually being charged for. But he told me "basically the same price" which equates to 60% more. A few dollars more is understandable. 60% is deceptive on their part. read more

I would never use this location to rent a car again. This was my first time with this location and will be the Last as well. I reserved an SUV for my wife's visit. Once she got there, the rep (Sahak) was trying to force her to rent a convertible car instead of what was reserved. Then she was asked "who is wearing the pants in the relationship" question simply because she called me (husband) to ask a question if she should purchase insurance or not (which she got forced to purchased). I wouldn't even give 1 star to this location. Good luck for the future customers. read more

Even though we had already (pre)paid rental fee with Priceline, they secretly charged more... Without explanation, they upgraded the car at $20 per day. Well, I was not the one to prepaid with Priceline, but anyhow... ended up paying $98.86 + plus already paid priceline fee. Be careful at this place. read more

I previously rented with Avis on a weekly basis. This location was the reason I switched to Hertz. Make sure you take pictures of the rental car inside and out if you don't potentially want to be hit with bogus cleaning/damage fees. That combined with the long lines and the negative attitude of the management staff make this the last place you should rent from in the LAX area. read more

I can't comment on the other Avis locations, but this one definitely sucks! I am an Avis preferred member and I reserved a car over three weeks ago. Upon arrival, I expected to see my name on the board telling me where my car is so I could just walk to it and drive off. But my name wasn't on there anywhere, so I went into the office. Five people were sitting around and they all looked at me when I walked in. They had the "Oh Sh!t, I have to work" look on their faces and no one greeted me or acknowledged me. I think they were hoping I would go away, if they pretended not to see me then I would pretend not to see them. I gave them the benefit of the doubt and waited for a second thinking they were ALL working on something and would acknowledge me, but no. So I walked up to one of the agents, gave him my name and told him I had a reservation. Well, "your car in spot C45". He told me all the paperwork was inside and I was all set to go. Hmmm, maybe I missed my name on the big board out front. On the way to the car I took another look and...nope, my name wasn't there. Okay, so after a 200 yard walk to the car with all my luggage, I find my car and look inside, in the glove compartment, on the floor, on the dash, on the seats...no paperwork anywhere. So another 200 yard walk back to the "Preferred" desk. The same treatment: blank stares, but this time a look of "What now?!" I tell the agent there is no paperwork, what does he do? Does he apologize or act surprised? No, that would show too much customer service. He sighs, punches a few buttons and hands me the paperwork. He doesn't say anything to me, but he does say to a co-worker that the paperwork was missing and the coworker saying it happens all the time. So another 200 yard walk to my car and I try to load my stuff into the trunk only I can't open the trunk. The unlock button doesn't work and the key fob doesn't work. So I try starting the car and...nothing. The car doesn't even turn over. So another 200 yard walk back to the counter. On my second return, I am pissed, but they are consistent in that they still have blank stares. I toss the paperwork back at him and say the batteries are dead. So he gets upset at me, saying I shouldn't throw things in his face, how am I supposed to expect good customer service throwing things in peoples faces. WTF!?! Are you F-ing kidding me? I raise my voice and tell him this is the second time back and I am getting a little tired of this. What do you mean second time back? The idiot forgot the first time I had to return to get the paperwork. After reminding him about, he wasn't mouthy and proceeded to find me another car. I hate to see what they do to non-Preferred members. What a cr@ppy rental location. Stay away at all costs! read more

I use AVIS regularly and I keep asking myself why. I had a miserable experience in LA. Waited 30 minutes for a shuttle. Arrived and preferred had no cars! WTH. I was lucky to get off the bus first and be at the front but I had to wait a while for a car. Huge long line when I left for preferred customers. Just ridiculous. I would avoid AVIS especially in LA. The staff was super unfriendly or helpful read more