Based on the low reviews of this place, we were a little nervous about our rental car process. Fortunately, we had a somewhat seamless process of picking up the car, and dropping off was super easy. Obviously, it depends on the time of your arrival, as you may deal with a couple of parties ahead of you, or super long lines that could take a while. The first vehicle we had was, unfortunately, not processed and marked in having a pre-paid reservation; even though we had to make a repeat of the process when we got to the exit gate, we were able to get another vehicle that we actually preferred - it all worked out in the end! Service was pretty friendly and efficient! They do have a shuttle that runs every 15 minutes or so from and to LAX, which is extremely convenient. Definitely can recommend this rental spot if you're in the area! +great customer service +shuttle to and from LAX +decent selection of vehicles read more

Hertz - Car Rental Near Me - Los Angeles, California

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You can never discount a two star average with over 1,800 reviews under their belt but my experience with Hertz forces me to be a contrarian. The rental at LAX was nearly flawless. A quick shuttle ride and we hopped in our car and went. It should have been five stars but the extremely rude shuttle driver on our return makes me wonder whether she missed her true calling as an onboarding specialist in the Department of Corrections. Four solid stars. read more

New LAX ConRAC facility just opened on March 11, at 5851 W 98th st. The old location at 9000 Airport Blvd is now closed. However ALL of the web site information and email correspondence and documents I received from Hertz even as recently as yesterday (advising of my upcoming return due) still show the OLD 9000 AIRPORT BLVD address!!! The new ConRAC facility IS THE WORST DESIGNED AND UNFRIENDLY AND INCONVENIENT BUILDING EVER BUILT!!! It has 6.3 million square feet, for 12 rental car companies. Multi-level, shuttle bus dropoff at the curbside perimeter so that you then have to WALK INSIDE WITH YOUR BAGS AND KIDS 1000's of feet to the central elevator to now go up to whatever level your company is at. Then you have to walk another 1000 feet from the elevator to the rental station office, to get your keys. Same story in reverse after return. No signs, NO ADA COMPLIANCE. EXTREMELY UNFRIENDLY to elderly, disabled, families. No Hertz or other rental agents or assistance at ground level near shuttle bus dropoff. Ramp up to 2nd level to return the car is two lanes, right lane to Hertz and left lane to EXIT. But the right lane has CONES BLOCKING IT!!! So you apparently need to take the left EXIT lane up, and then 300 feet later slide to the right to enter the return lanes!!! There are maybe 9 return lanes, the right 4 marked with "disabled wheelchair RETURN", and the left 5 just normal "return". BUT THE RIGHT 4 DISABLED LANES ARE BLOCKED WITH CONES... thus being totally unusable by the disabled!!!! WHY??? The place is GIGANTIC, with 1000 feet of walking required from outside curb to central elevator/escalator hub. Same in reverse getting out. Taxi/uber dropoff if 2000 feet away from center. As far away as could possibly be designed!!! WHY??? This is marked as "customer pick-up", but is NOT LOCATED NEAR WHERE YOU WOULD BE IF YOU RETURNED YOUR CAR AND WERE BEING PICKED UP BY FAMILY/FRIEND LOCALLY. Same with drop-off, if you were a local and rented a car for pickup at LAX. HORRIBLY UNFRIENDLY"!!! COMPLETELY UNFRIENDLY TO PASSENGERS, ELDERLY, DISABLED, FAMILIES, anybody with multiple bags!!! Automated People Mover (APM) apparently has a station built into the center of the ConRAC facility. But it is NOT OPERATIONAL YET. So shuttle buses to/from are still required. Hertz counter on 2nd level has 5 terminal desks for service reps. At pickup, only 2 desks were manned. One rep was on the phone and not helping anyone. Only the one other rep was handling the long queue of arriving passengers wanting to get their rental paperwork done and receiving cars. There are THOUSANDS OF CARS PARKED IN THOUSANDS OF SPOTS, located THOUSANDS OF FEET FROM THE Hertz rental station in the center of the garage. HORRIBLY UNFRIENDLY DESIGN!!! UNFRIENDLY TO ELDERLY, DISABLED, FAMILIES, anybody with multiple bags or kids. HORRIBLE!!! read more

Hertz - GIGANTIC concrete pour, 2nd largest in the world next to the Pentagon! - Car Rental Near Me - Los Angeles, California

A decade later, new location at the LAX rental car center... They have 24 shiny new desks, and only two people working them. There are over a dozen people waiting in a very slow line. The staff is friendly, and doing their best. But the management still sucks. read more

We had a terrible experience at this LAX Hertz location. Since then, I have spoken to others who have also had poor experiences with Hertz and no longer rent from them. I am disabled and use a mobility aid so my husband had to wait in a long line three different times while trying to get our rental sorted. The first rental car didn't have CarPlay or anything compatible with our smartphones (one Android, one Apple). We had requested a Chevy Malibu or something similar and the first car was a Nissan. My husband waited in line again while I stayed in the car. The staff person told him to pick another car-the only other car that was in our price range was also a Nissan. My husband moved all of our luggage and my wheelchair to the new car. Same problem-not compatible with our phones. We asked for help from a staff person and he couldn't get it to work in either car with his phone or ours. CarPlay was on screen but grayed out like it wasn't installed. My husband waited in line a third time, this time with me, and we were told that all cars were gone and they could offer a Dodge Charger or an SUV. My wheelchair and our luggage were not going to fit in a Charger, so we were forced into the SUV for an extra $175 fee. So my husband loaded a third car with our luggage, my wheelchair, and me and we, after an hour and a half, had our rental ready to go. We were both appalled by the service we received (except for the staff person in the parking lot who tried to help us-they were sympathetic and didn't know why it wasn't working). That doesn't even take in consideration the lack of accessibility on the shuttle bus-no ramp or kneeling bus! Also, when waiting for the shuttle, I was sitting in my wheelchair in the designated handicapped loading spot, but the shuttle drove right by us and my husband had to run ahead to get the driver's attention. It was a horrible way to start our vacation. We used Hertz because we are AAA members (and initially received a discount) but will never use Hertz again. I understand that the location may have been understaffed (both the husband and I have retail/customer service backgrounds), but this was ridiculous. We've both rented cars before without ever thinking whether or not our phones would be compatible. We looked up the Chevy Malibu (the example on our reservation) before our trip to confirm it would work with our phones. I'm used to driving a car without dashboard screens (my car is a 2012 model), but we didn't think we'd need to bring a dashboard stand for a phone when there's already a huge screen there. I wish Hertz had done better. After a transcontinental flight, the last things anyone wants is to spend 90 minutes getting a rental car sorted. The only upside: returning the rental was easy and quick. They were well-staffed and everyone was nice and helpful. read more

I've been a long-time member of the Hertz #1 Club but on this trip, I booked an air/hotel/car package via Hawaiian Airlines (Expedia) so my reservation was lacking the requisite #1 Club membership number. Thus, I found myself in a long line waiting to process paperwork and get a car. Note to self: contact Hertz to ensure that future package bookings reflect my #1 Club number. Other than that, I find Hertz cars to be newer and cleaner than cars from other rental companies and their lot is usually closer to the airport. You pay more; you get more (most of the time). read more

The car we rented was great, no issues there. I never have issues with the cars themselves. On the shuttle ride to the airport (~5min after drop off), I got hit with a claim on 3 dime-shaped dots under the front bumper to the accord of $700 which looks like scrubbing marks to remove bug juice than a scrape during operation. During the incident report, I acknowledged no incident occurred during operation. Although I cannot confirm I wasn't at fault, nor nor could confirm I rented a car with the dots already there, I activated the credit card travel insurance because I didn't want to waste the window to be able to retrieve this benefit. The credit card only paid $500. Hertz still contacted me for the remaining balance. I asked for evidence that a) the repair was performed with the money provided, or b) evidence of official markings on the vehicle so that the next renter would not get hit with the same charges. I had no issue with payment and stated such in the email if they could show me they mitigated the issue. Hertz never responded to my request until my insurance company emailed me that Hertz took it upon themselves to charge them. My Conclusion: I suspect this location operates shadily. The damage was too little and too obscurely located for such a large cost. The lack of responses other than automated paragraphs for money collection. The potential that Hertz likely pocketed the money with no repair, and to continue billing the next renter(s) until someone can catch this prior to rental. The gumption to contact my insurance company without notifying me. read more

Car rentals are getting worse and worse. Booked through hertz online as a president circle member. Idk why I can't just pick my car and just go. There was a long line to get cars when everyone was on a time crunch. I just picked whatever car they delivered next in line bc I didn't want to waste my time. I've booked several times and the cars always smell like weed or cigarettes. I didn't even feel like I am getting an upgrade and the president circle membership holds no meaning. There's always a long line in the customer service office and to get out of the parking lot. The car drop off is pretty much the only thing that is smooth. The shuttle drivers are good. read more

Hertz - Hertz presidents circle line? Ridiculous - Car Rental Near Me - Los Angeles, California

We returned the car at 8:45pm, less than 24 hours. We reserved at 9pm the day before and picked up after waiting in line at around 9:30pm. Hertz email and said that we dropped off at 11:30pm. Mind y'all, the flight leaves at midnight so there is no way someone can check in 4 baggages, and get to the gate from Hertz at 11:30pm. read more

There was no physical problem with the employee and I. However the issue was the rate I was charged. I was charged 180 through Delta from Jan 3 to Jan 7th. However when I called to see about also doing the military discount, the male on the phone said my rate was 412 all of a sudden. An then he changed it to 340. I went back to the counter and the nice lady helped me and we both saw that my rate was STILL 412. However she was kind enough to help me with a courtesy upgrade. Very bad experience with what is actually paid. 0/10 for transparency and phone customer service. 10/10 for hertz in person location at LAX. read more

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I was very anxious when I checked in after reading the negative reviews. You don't even need to take Uber to this place, you can take a free airport shuttle to pick up the vehicle. Yes I received an email saying I need to check in and "pick a vehicle" so this made me panic when it said the vehicle I picked was not available. When I arrived to the parking lot, there were countless number of cars you can pick from. The process was relatively easier than what I thought. They also have nice cars for an upgrade. People here complain about ridiculous things only to trigger my anxiety. The process was a breeze and it's true when you leave the gate with your rental car there is a bit of a wait, but it is reasonable for a busy area by LAX. I would say I waited only 15 mins. Don't let people's silly complaints give you anxiety, it's literally a good place to rent from and I am very picky person. The car I received also smelled really good, and was very clean. Every car I tried was sparkly clean with no dust or strange smells inside. The shuttle also came very quick. I didn't have to wait more than 2 mins. I got in the shuttle and went straight to the company with no worries. The driver was also nice and helped me pick up my suitcase. read more

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Had a positive experience with Hertz LAX. Online ordering was a breeze. Even modifying our rental after confirmation was an easy process too. We used the free shuttle from LAX - we waited less than 10 minutes. Finding the shuttle wait areas wasn't complicated. And you can easily recognize the shuttle - It has the Hertz logo along with other rental companies. Expect a 15 minute ride to Hertz - if traffic is light. We are President's Circle members. On arrival we checked the board to see where our vehicle is located, we're directed to the President's Circle section, where there was 3 lanes of vehicles to choose from. After we made our choice, we were guided to the exit, where we provided our reservation confirmation, were given a receipt and off we went - what I loved is that there wasn't a selling pitch, like trying to offer us more services - it was literally VERY easy to pick the car, and leave. The return process was also very smooth. There are plenty of gas stations nearby to pump gas nearby. We followed the signs to return vehicles, we were guided to a lane where we can drop off our vehicle, left keys inside and got in the shuttle. A receipt was sent to us via email - no extra charges were on there. All in all, our process from start to finish was smooth and would go through Hertz to rent another car in the future if we have to. read more

I didn't think a rental experience could go poorly, but this sure did. I checked in early so I didn't have to go to the counter. The day of my rental I got a text confirming this. It very clearly told me to skip the line. When I got to the location, there weren't really any employees around, and no clear signs showing where to go or what to do. So I went into the office, and asked the guy at the desk where I needed to go. He then proceeded to go through the whole check in process despite me saying I'd already done so. He was also not super friendly. I was also shocked to find out that they do like a 200 or 300 deposit on all rentals. This was nuts considering my rental only cost $120. I've never had a rental company do this before, at least to my knowledge. When I got to the cars, the first on I sat in smelled heavily of smoke. The second one, which I ended up taking was not cleaned very well. It was more like your buddies car that your borrowing that's kinda clean, than what I've come to expect from a rental car company. The car was fine, but certainly not in great condition. There was a clunking sound at higher speeds. In the future, I'm going to do my best to avoid Hertz rental. It appears there is a reason they are among the cheapest options read more

Hertz has moved to the new ConRAC (Consolidated Rent-a-Car) facility at 5251 W 98th St, Los Angeles, CA 90045 on Level 2 (vehicles and Gold booth) and the top level (regular renters and offices) as of March 11, 2026. Humongous, beautiful new facility. read more

recently rented a vehicle from the Hertz location at Los Angeles International Airport and received exceptional service from Tee. From start to finish, Tee demonstrated the highest level of professionalism, courtesy, and attention to detail. She ensured that the rental process was efficient and seamless, clearly explained all relevant details, and went out of her way to accommodate my needs. Her positive attitude and commitment to customer satisfaction made a significant difference in my overall experience. Employees like Tee reflect the best of what Hertz stands for--excellence in service and genuine care for customers. I sincerely appreciate her outstanding assistance and would gladly rent from this location again because of her. read more

Hertz is a whole scam I will never rent from them again ! I was unaware about a $200 hold policy with a credit card I informed them I don't own any credit cards. Than they said I can do a $500 debit card hold as I'm calling to borrow the funds all the sudden I'm told that now my credit has to be ran but it can't be done til after I give the $500 and if my credit is denied that I lose out on the $500 & rental which I could not afford. I asked where does my credit need to be to be approved because I know my credit score than I was told they don't know which is bs. They just wanted to come up on $500 off of me. I told them I can't afford to do that and asked for my $75 refund on the car I thought I was going to get and drive home with and return to the Ontario location and she said I have to get it through Expedia. My dad was trying to help me and asked for the manager than when the manager came out he was rude and acting like he couldn't hear us out. Its all about money with Hertz. read more

Something that was once smooth, fair and reasonable - is now filled with delays, price trickery, bad service, horrible check in process, forced me to either stand in line for who knows how long or pick a more costly car I didn't want via an online process - horrible read more

Hertz - Car Rental Near Me - Los Angeles, California

Understaffed and indifferent employees. Time per transaction too long. The line rivals flight times!!! All while they're giggling and goofing around. Mostly empty unmanned terminals on a weekend with long lines. Can't they forecast how many rentals and apply some queuing theory?? Maybe if they cared. I should have known at the airport when the competition had literally 5 shuttles come by before the packed Hertz/Dollar/Thrifty shuttle came. read more

I had higher hopes for this place. I reserved a car here for the holiday weekend being that they had better prices. I gave them 1 star because when I picked up the car I checked in on line and didn't have to make that huge line at LAX location. I received an email with the slot where the car was parked for me to just pick it up I saved myself the counter hassle. But when I got to the car it was so dirty it looked like they didn't even was there car! The seats were all stained. I just took the car because I was on a time crunch and didn't want to spend an hour in line to speak to someone. As I'm driving the car (1 hour into my drive) ants start coming out of the door panels! The car was literally infested with ants. I had ants crawling on my arms from the steering wheel! I tried calling the location and all I got was a voicemail! I called the 800 number and after multiple calls of being on hold for 30 plus minutes they would hang up my call! I gave up trying to reach them and made it to my destination. When I returned the car I explained everything that had happened showed them videos and pictures of all these ants and all I got was a credit for next rental!!! I wanted a discount on my current rental as it happened with that car! Why would I want to come back?!? The lady that helped me was very nice and apologetic and I know this was coming from her manager as the manager never came out just had the lady going back and forth. I felt bad for her because I could tell she wanted to do more. Just a bad experience read more

Hertz - Car Rental Near Me - Los Angeles, California

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From start to finish, our recent rental with Hertz was chaotic and unprofessional. Buckle up, this is a fun story. Upon arrival, the shuttle bus from the terminal to the facility sat for 30 minutes before even departing. We later learned the driver had apparently hit another bus, but passengers were never informed. When she returned, she forcefully grabbed my suitcase from my hand and tried to remove me from the bus, only backing down after I explained in Spanish that my family was also on board. Later in the ride, she honked at me for standing at the front so I could hand her phone to her so she could speak to her husband, all while driving in a manner that nearly caused more accidents. Once at the facility, the problems continued. We were renting two vehicles under the same name, one from the President's Circle and another from a reserved spot. At the gate, an employee named Mike, who refused to give his last name, stopped us and made it extremely difficult to leave, demanding paperwork that Hertz had never provided. He offered no solutions, was unnecessarily rude, and insisted my wife return to the office for something the staff there agreed was not needed. This wasted another hour before we were finally allowed to leave. My wife rents exclusively from Hertz for frequent business trips, and we have generally had good experiences in the past. Unfortunately, this was by far the worst service we have ever received. It was unprofessional, disorganized, and completely avoidable with better training and communication. read more

My experience with Hertz was absolutely horendous from start to finish. First, I was denied pickup at the counter because Google Chrome had auto-filled my nickname ("Nelon") instead of my legal name ("Nirund") when I made the reservation. Even though Hertz already had all of my personal information--driver's license, credit card, billing address, phone number, and email--the counter agent, Sasha, and her supervisor refused to honor the "prepaid" reservation. This is absurd. A single field error on a first name should not void a reservation when every other piece of documentation and identification clearly matches. I was forced to cancel my fully paid reservation and rebook at almost triple the cost--$392 compared to my original $147. That is a hair short of a scam. Then it got worse. The first car I was assigned reeked of cigarette smoke. That's a $400 cleaning fee if you don't catch it and they blame it on you. I went back to the counter and requested a different car. The second car had a huge dent on the hood. That's a $195 - $350 damage charge they can hit you with f you don't catch it. Ther third car, I finally got a drab Nissan Versa--nowhere near the midsize SUV I originally reserved and paid for. Yes, the resevation was made through a third party. But it was Hertz that called all the shots after the reservation was made and paid. I had wasted an hour and a half at the counter at San Antonio airport. The most insulting part is this: I had originally reserved a car with another company. My wife persuaded me to go with Hertz because of its supposed "reputation." I canceled that booking to choose Hertz. We both deeply regret that decision. I paid far more, wasted hours, got stuck with a substandard car, and endured needless frustration--all because Hertz refused to show basic common sense and service courtesy for a paying customer. There is only one conclusion; Hertz could careless about repeat business or customer loyalty. I brought this to Hertz's attention on the survey they send after the experience. Five days later, as I am writing this, silence... I have one word to describe the service I experienced... appalling! read more

Hertz - Car Rental Near Me - Los Angeles, California

The negative reviews Hertz Rental organization has acquired, is deserved. They are TERRIBLE. Since May 28, 2025 I have repeatedly asked, then demanded my deposit back, the overcharge on fuel, and the extra day rental they charged. Customer service sends form letters, LIES they refunded me yet won't supply me with when they refunded me. Someone got the refund didn't they IF their statements are true? I'm going to have to go to Court to get Hertz Rental Corporation to make right this wrong! Let them tell a Judge how nothing was done wrong here. Btw, Hertz has MANY hidden fees you pay for. I won't even try to get those all back. Use another rental company that doesn't resort to trying to fool you, you're getting a great deal. Horrible customer service horrible horrible horrible organization. Anyone espousing how GREAT they are, IS either a plant paid to state such a fraud or completely zoned to what's going on. read more

First, advice for anyone booking here. AARP had a crap discount for Hertz here. AAA had a spectacular one. Second, wait times for cars at LAX can be remarkably long at any of the car renter companies. I don't know why. On the whole, Hertz has shorter wait times, so I go with them, with the best discount I can find. read more

I was charged almost $7000 on a 4 week car rental, (regular Sedan) the agreement said ''temporary hold'' which made me think this amount was just a temp' deposit. At the end of the rental, I was amazed to see the full amount being charged to my credit card, after grueling 2 hours on the phone with their supervisor I was then promised a $1900 refund. When coming home from my vacation I saw that the charge on my credit card was still for the entire amount, no recollection of the promised $1900 refund. Since then it's been more than 2 months of countless hours on the phone/emails to HQ in attempts to get back my promised $1900 with no success (I'm still behind on my bills during the Holliday season) They keep deflecting the responsibility to my credit card company but Capital One reps are as shocked as I am with their technics of waring you down so you'd give it up from exhaustion or a nervous breakdown. Since I'm already at the end of my wits, I decided at least to warn others about Hertz Car Rental, they are not a decent company, if they wanted to really refund my $1900 like they claim to I'm sure they could have found a way to do so in the last 70 days of a grueling Unnecessary drama. Car renters Beware! read more

While choosing a car from the Hertz parking lot, I put a small bag of mine in one of the cars thinking that I am going to drive out the car. But for some reason I changed my mind and ended up driving out with another car. While I was doing this, I didn't pay enough attention to the small bag, which I left it in the first car. After about 40 minutes, I realized that my bag is missing. I called Hertz customer services. They connected me to Jawed, one of the customer service crew in LAX hertz. He searched through all the cars in the gold circle in their parking lot and found my bag for me. It would have been a big damage to me if I could not get it back. I am very thankful to the efforts he made to help a customer. I really appreciate his help and Hertz's customer care team. PS. Another thing I noticed during the phone call to get help from Hertz is that their AI agent is not dumb. She figured out I am in an emergency situation and escalated the case right away. read more

I'd give negative stars if it were an option -The manager of LAX Hertz Kiki called me a liar in front of my family, was extremely rude, disrespectful and unprofessional. We arrived at the Hertz Gold Member area and were told to pick out any car we liked in the Presidents Circle. We walked over to find a Pathfinder in the President's circle. We all got in the vehicle and then waited 30 minutes to get to the checkout booth to leave. We were stopped by a pleasant booth worker; she said that they weren't renting anymore 7 passenger vehicles out and we would have to drive it back then get another vehicle, then wait in the same 30-minute line all over again. By this time most of the cars would have already been rented. So, I asked for a manager. Kiki came over and I explained the situation. She then started to berate me and call me a liar in front of my family. She said there was no way this car was in the president's circle. Well, it was and I had a car full of witnesses along with the security footage from the location to prove it. She continued to berate me and said I would have to exit the vehicle. She also refused to spell her name for me. She then made us get into a very small roller skate of a vehicle. I could barely fit the luggage in the trunk. Mind you this all was at 10:30pm after a long flight from Toronto. We also had a 2-hour ride to get to our vacation location. This vehicle was not an intermediate vehicle. It was very small and my daughter had to sit in the middle seat in the back to fit. I spend the extra money to rent from Hertz so that these situations don't occur. I am beyond frustrated with how we were treated and it honestly ruined my vacation having to deal with this stress. read more

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The good: the staff is friendly sky and the car is always where it should be when I arrive. The bad: the lines and queue time is long to get out of the parking lot once you have your car. The bussing time from the terminal is 10-30 minutes depending on the time of day and traffic. Plan extra time for the car return drop off. read more

Worst experience I have ever had renting a vehicle. It's Thanksgiving, I get that, but don't book card you won't have. avoid this place. read more

Hertz - The line for a prepaid car booked weeks ago - Car Rental Near Me - Los Angeles, California

Do not rent from Hertz rental car!!!! Hertz Presidents Circle member here rented the car at LAX location and took a video at pick up to show pre-existing damage that previous renters had caused the vehicle and even told the agent upon exiting they told me I would be fine as long as I had my video proof of pre-existing damage. Eight days after returning the vehicle hertz emails me saying that I caused damage to their vehicle and that I had to pay like WTF?! I can't get anyone from Hertz to help me when I'm innocent in this scenario and did not cause damage to the vehicle and refused to pay for damage that someone else caused prior to my rental. Do not let this be you rent from another car rental company!!! #HERTZHURTSCUSTOMERS read more

The shuttle drivers from LAX to the Hertz rental car facilities are always reliable, helpful and clearly committed to making everyone's travel easier. I travel for work and have always had a great experience. I also feel that every person at the desk does well at managing such a huge volume of people every day. As a woman traveling alone, I've always felt happy with Hertz. read more

I have been waiting for the hertz shuttle at lax for 45 minutes. 5 national shuttles and 5 budget shuttles have passed but not a single hertz shuttle. DO NOT RENT FROM HERTZ ! a Z THE SERVICE IS HORRIBLE!! After 1 hour and w walking to the other side of the airport we got on s a shuttle. Because we are good members we walked to our car... but wait! They have NO CARS!!! And now there are 50 people in line wondering if we will ever get out of here. This is a total NIGHTMARE read more

Easy booking, pickup, and drop off. Vehicle selections were perfect. Vehicle exceeded my expectations. Enjoyed the streamlined process to maximize my families time. read more

Hertz - Tahoe premium rental. - Car Rental Near Me - Los Angeles, California

Absolutely horrific experience do not use hertz. And if you think being in the president circle is prestigious you're wrong. We waited for an hour in line because they had no cars. the staff agreed how disgraceful it is and they should've notified us all but Were greedy instead The price was so reasonable that they lower you in to then make you wait in line like cattle. Everybody is in a rush and hungry and it's totally unacceptable. read more

Worse customer service and they are really shady Place. I returned a vehicle and whoever checked in my vehicle basically said it came in on empty when it was full they charged me $130 and asking for a receipt that I refilled the gas tank even though it came in completely full. I would give zero stars if that was an option. read more

There are literally like 5 areas where they have rope & the staff look at you like you're the idiot when you ask where you're supposed to wait. They also all happen to be sitting in the complete opposite side, chatting w each other. read more

Efficient and friendly service, but crappy car. The check-in process was efficient and the person helping us was friendly and helpful. When we returned the car, it was easy and fast. The actual car, however, was beat. The interior was dirty, couldn't see well out of the front windshield in the late light until we stopped to clean it ourselves. The tires were worn, needing to be replaced, and we actually did replace the wipers for our own safety since the one on the driver side did not clear the window. We were reimbursed for the wipers, but generally unhappy about the overall condition of the car. It also had no amenities like nav or ability to play music from our phone, so make sure you ask for those things if you need them. read more

What a joke. I use Hertz bec they have a lot of buses (usually) and I can get in and out of the airport quickly. At LAX on Feb 16th this didn't happen. I waited over 45 minutes to get a bus from AA. Ridiculous that they wait was that long. I saw over 20 buses from National alone before our bus showed up. Pathetic so avoid these clowns at all costs in the future read more

Don't do it. I know they have a "manager's price" deal. I know you have status with your credit card. I know it seems easy. It's not. It's 10:00pm on a Friday. After braving the nightmare that is LAX, I thought my fight was over. Enter Hertz and their asinine exit process. 30 minutes have passed and here I still am, writing my review from the exit line. So slow. ASININE. If you enjoy wasting your time, book it. If you're looking to actually use the car you've rented outside of the exit lane, go somewhere else. read more

Arrived with a booking on 8/28/25 at 6:10, and waited until 6:25 at the front of the line with one lady sitting at her desk - but she wouldn't make eye contact with us. She didn't greet us. She didn't say that we would be helped soon. So I walked around to another hertz lady to see if she was a better person to stand in front of and she told me sternly that the "line was over there" (where I had been standing). Not at all very clear or kind. Eventually I was helped by the manager who was very kind and almost made up for the rudeness. But at the same time...something's up with all the workers. Friendly to each other but ignored the customers. read more

Super nice workers. Kenneth and Agustin both made our day. They offered me fair other cars when what I reserved wasn't available. Tons of buses waiting to take you back to LAX. read more