The manager fransico was very professional and had the best customer service i had in a while. Thank you again

Terrible experience at this Avis location. The representative completely misinformed us, telling me my girlfriend could drive the rental since we live together -- even though we have different addresses on our licenses. When we checked at the counter, another employee said the opposite, meaning the first rep's mistake could've left us fully liable in an accident and even jeopardized her visa. To make things worse, I clearly declined all add-ons, and the rep confirmed there were none -- yet I was still charged $197.73 for "Additional Liability Insurance" that I never agreed to. This feels deceptive and careless. I trusted Avis, but this experience showed how little some employees know (or care) about their own policies. Double-check everything in writing before you drive off -- this location will say one thing and charge you for another. read more

Avis Car Rental at 9217 Airport Blvd, Los Angeles, CA 90045 Short and simple review for I always seem to get a pretty decent deal with Avis and they have good reliable vehicles that I need for a good trip . This time I was driving a Nissan Titan and I promised you if I could afford it. I would drive this truck every day. It truly was one of my highlights of my trip while driving around Los Angeles, mountain, sightseeing and the beach areas. Is definitely worth being a preferred member also read more

See all

Terrible customer service. I went here the other week to rent a Mustang Mach-E for work. The person I spoke to informed me that I couldn't rent the car because I am under 25, although she was quickly corrected by her colleagues who told her that only applied to Teslas. All I had to do was pay an additional fee, which I expected. I had to rent the same car again today at 12 PM and was told that I couldn't rent this car because I was under 25. When I asked if I could speak to manager/supervisor, the lady that was helping me walked into a back room for about 10 minutes and just repeated the same thing when she returned. She told me that she had spoken to a district manager who told her that they had made a mistake last week. As she seemed unwilling to rent me the car that I had requested, I told her that I would just go to a different rental agency. At that point, she said, "well actually I can rent you the car, but you can take your business elsewhere" in a snarky tone. I could understand if I was being rude with her why she would act like that, but I was polite and civil with her the entire time. I ended up just going next door to Hertz, where I had zero issues getting the vehicle I requested. read more

Totally ridiculous -- only two people serving customers with 50+ customers waiting in line and busloads of people continuously being dropped off from LAX at 10:30am on a Thursday!!! Way to spoil the beginning of a mini vacation, were my initial thoughts. But then... Once it was our turn, the service went smoothly, since we reserved online. One star for the wait. Another star for the quick service :/ read more

SCAMMERS!! AVOID!! $400 for a day. I went to this location today and they told me they dont have any cars for me and theres only one for $400 for a day. What kind of BS is this?? Avoid renting here, go somewhere else. read more

Their lost and found was very helpful and responded promptly to my questions. I was very appreciative for time.

Drop off was a breeze but that's the only compliment I can give. I was passed by 7 thrifty/dollar shuttles while I waited and the shuttle took 20 mins to arrive. The car I rented also came dirty on the inside with things like bits of food and the interior trim panel of the Tesla kept coming off. Additionally they didn't give me a key they gave me a keycard which I had to figure out how to use and the instructions aren't simple or intuitive. I would have loved a print out to explain that. My flight was late when it landed so I didn't get to resolve these issues at the time as I had to meet a friend for dinner. I was hugely disappointed by my experience and I will try Thrifty/Dollar next time because they had a TON of shuttles and their renters didn't have to wait around like all of us customers of Avis. read more

Avis - Car Rental Near Me - Los Angeles, California

Hired a car via the British Airways affiliate website to pick up at LAX Flight cancelled so pick up delayed, eventually arrived at LAX at 8pm Asked to sign electronically a document that stated the car will be supplied with a full tank of fuel On pickup car smelled rank inside and had only reserve fuel in the tank, 29 miles range Customer sales agent was nowhere to be seen once he handed keys over in the office so with a 90 minute drive ahead at 8pm I decided to fill the car up myself and sort out the bill later instead of more waiting around On hand back a week later I spoke to a customer service advisor and told him of the situation on collection. He stated that I will be refunded on the basis I wasn't given a car with a full tank of fuel as per the agreement, and advised me to contact Avis customer service on my return to the UK On my return, the Avis UK customer service number kept disconnecting me after several menu prompts so I contacted Avis via their customer service portal (click here to contact us). I explained the situation, attached a copy of the receipt for the fuel used to fill the car up on the date of collection and within 30 minutes of collection to be advised by Avis customer services that: "You were advised to contact customer services by our agent at the airport" Hello? I contacted customer services via their website as I'm not going to call a US number from the UK to speak to someone Also: "regretfully we do not reimburse customers for fuel they put in the vehicle" Well if I'd been given a vehicle full of fuel in the first place instead of one with enough fuel for 29 miles range, in a foreign city at 8pm, I wouldn't have needed to, would I, Avis? Are you saying you condone a staff member at your customer service desk at LAX misinforming paying customers Avis? Would you prefer I drove the 29 miles to an empty tank and call for assistance Avis? In LA? Not exactly the safest place on the planet read more

Charged me $18.99 for gas when I filled it up 6 minutes away at a gas station lol. I am avis preferred plus member and I hate renting from avis. Rental here was a breeze but inconvenient to call and get my $18.99 rental refunded. read more

First off, I wish YELP was able to give us a 0-star rating to give because AVIS definitely deserves it. All the one-star reviews pretty much tell the story. Here is ours! Returned from a long trip and rented a car from Avis to drive home from LAX. It wasn't busy so I was able to get my car really quick. Unfortunately (like many other reviewers pointed out) it wasn't the Corolla or a similar small vehicle. It was a giant Infinity 8.0. Made my way back up to their rental office and of course there was a line. I went to a lady who was just sitting there doing nothing and told her my situation. She said do you know who spoke to? I said I don't see him. She said go to that guy then and left. Finally able to find someone and they said "Sorry, that's the only vehicle we have, larger ones. I can try and get you a smaller one but it will take 20 minutes or so." Decided screw it and I'll just drive it. We also had our infant daughter and guess what, the car seat they provide was too small to fit in their big seats. Tried to get some help from employees to see if we were missing something but all three had no idea how to install a car seat. Especially with no instructions available. Finally, I had enough, went back up, said just give me my money back because I'm tired of this. They apologized (it was the same lady who said just go to that guy) and they guaranteed I won't be charged. Well, the charge is still on there a week later. I was lucky my brother-in-law was in the area to rescue us from this hell. We spent nearly two hours dealing with this. Plus, we had the 405 freeway to deal with in rush hour now. I think I've vented enough, and hope others don't have a similar situation. There are other rental car companies in the complex, so I say go to one of them. They'll also probably suck but hopefully not as bad as AVIS. If you do rent from AVIS, make sure you know what kind of car you are exactly getting. They didn't let us know the vehicle we requested wasn't available. Because getting back in line and having to wait again was painful read more

Scammy place. I got gas at a Shell station 3 blocks from the new rental center at LAX. I even topped it off after the nozzle tripped when it was full. I then returned the car 5 minutes later and showed them my gas receipt...they didn't care. Then got my invoice an hour later with an $18.99 fuel service charge. That is blatant theft. Do they do this to everyone to pad their profits? read more

Unfortunately, this was one of the worst rental experiences I've had. It took over two hours from check-in to finally receiving the car. I've had similar issues in the past with Avis and Budget, and now I realize Payless is part of the same company--which explains the recurring problems. The process needs serious improvement. Even after completing the paperwork, I had to wait an additional 30-45 minutes just to get the vehicle. On top of that, the rental agents were aggressively upselling add-ons, and when I declined, I received attitude and dismissive looks. Overall, very disappointed with the experience. I won't be renting from this group of companies again. read more

Horrible experience at midnight! There were about 30 people in line with only two Avis desk agents available. We waited two hours in line for our reserved car before giving up. We cut our losses and ended up taking an uber to Santa Barbara for which we were so grateful! Never again will I use Avis. Lesson learned! read more

Vehicle was nice, however I got locked out of my vehicle and Avis was not able to remote unlock even though the vehicle was set up for it, claimed it was "due to the rain". They then proceeded to send out a locksmith which FAILED to get in and I am still getting charged for the service. I had to use my AAA service myself to get a qualified locksmith. read more

Waited in line for an hour and they helped THREE people. Don't rent a car here. Budget went through 5 times as many people in just the hour we stood here. read more

The shuttle driver was cool and fast Everything else was the opposite Why have 25 kiosk counters and only three people working? Waited well over an hour to get a car and that sucks read more

I want to give a huge shout-out to LAX AVIS Preferred customer service agent, Khire C (Khiyree on Agreement Form)! Khire understood my situation of my rental car not being available upon arrival to the airport, provided several options and remained very transparent. Communication was never lost, as I was kept informed of updates on car retrieval. Ultimately, Khire worked with the Budget counter (Part of AVIS Budget Group) and I was generously offered an upgrade not only due to vehicle availability (there were other cars in a similar vehicle-class), but also to ensure a positive experience. Khire remained courteous and professional during the entire transaction, and I would highly recommend a step-up role to Manager. Through my personal experiences in leadership roles and my professional opinion, Khire's attitude and fairness to customers directly reflect the AVIS Values: Khire is very Customer-Led with strategy, taking Ownership to car availability, respecting Inclusion, keeping Integrity and Innovating new solutions. (On a side note, I am a very observational person, and I could clearly see and hear a second uninvolved AVIS Customer Service Agent frustratingly tell a third CSA "I don't give them [customers] an option or upgrade, they get what they selected. Simple as that, they just don't get it, huh?". The third CSA gently nodded their head. I cannot speak on behalf of AVIS Budget Group, but policy permits upgrades based on vehicle class and availability, among other conditions. Innovation and Attitude is a direct reflection to first impressions at the rental car counter, and customers, like me, keep these companies afloat with positive experiences.) ***** If you ever rent AVIS or Budget through LAX, please look and ask for Khire at the AVIS Preferred counter and proceed with your rental. He will take care of you and your rental. ***** read more

We had a terrible experience with Nexcar and everything about Avis was better...This location was a bit complicated ..had to drive through lot of cars to get to counter area.....Its obviously a very busy location.....The wait time wasnt bad at all and service was professional and pleasant.....Take my advice dont use priceline and their economy packages...uae a professional well groomed rental place like Avis its all good read more

Worst company to rent from. Arrived to Burbank CA to find out that I couldn't use my credit card for whatever reason. We tried to pay with debit but they wouldn't allow us. So, we ended up renting through another company and the cost was $1000 more. We will not be using Avis ever again. Stay away from renting from them. Customer service is rude and not accommodating at all. read more

Hire more staff! Two hours until we got to the counter. Completely unacceptable. We go there for work. Many of us do. We're not coming back! read more

The downside of renting a car at LAX is that you have to wait for a shuttle to get to the rental spots. First miss was that while waiting for Avis the other rental companies had two or three shuttles go by before we saw one. Luckily, it wasn't too backed and my terminal so they able to get on quickly. Another downside is that even with preferred there were no cars assigned when I arrived so we had to wait in line. Luckily my shuttle got there before another extremely full shuttle arrived so I was only three or four people in line line. By the time I was helped and went outside there was probably 30 people in line at preferred waiting to get a car assigned. Unfortunately, actual weren't assigned they just put us in cars as quickly as they could get them up there. Well, that was appreciated to move things along. It was a little hectic and confusing. Returning car was a much better experience. Easy to get to location, fast return and less than a 5 minute wait for shuttle to leave. Avis is doing their best at one of the busiest airports in the world but still leaves a lot to be desired. read more

Can I give it a zero please? We had reserved an SUV for Christmas Eve day. When we arrived at the airport, the shuttle to Avis was full. When we finally arrived at the preferred desk, we had to wait over an hour due to a "computer glitch." Mind you, there were only two people working at the desk. We finally got our car - yay! Not exactly. We reserved an SUV. We got a sedan. There was no way to fit our family of five plus our luggage. Also, we paid for the SUV. We went back to the counter and got the SUV. Hooray. Not! The car was DISGUSTING. It was not cleaned, garbage on the floor, and smelled horribly. At this point, we were totally exhausted and left. The car drove HORRIBLY. It had over 40k miles and at one point, we were tempted to call Avis to swap cars but didn't want to go back to the airport as we were no where near it. We tolerated the noises the car made and hoped it didn't break down on our vacation. To add insult to injury, we made sure to fill up the gas tank before we got the airport but was charged over $200 for gas by Avis!!? Reading other reviews (too late!), it seems this is custom with Avis. I booked another car with Avis for next week and just cancelled that reservation. STAY AWAY !!! read more

Worst experience ever stood in line for an hour and a half line never moved.They had no clean cars and staff was very rude when I asked whether my car was even going to be clean if I ever got to the front of the line. I was told just go wait in line. Never use avis at this airport unless you are a preferred member. We've had our reservation since thanksgiving. read more

The wait is absurd over an hour and 23mins and 2 people still was ahead of me. I stood so long my knee swoll up. Not designed for a disabled or someone injured. The lanes are wide enough they could put seating there. Only reason I booked their rate was cheaper and they had the car I wanted to get. read more

See all

This review should be negative 5 STARS. I simply cannot stress enough the level of complete failure on Avis's part to provide even a modicum of reasonable service, reliability, and satisfaction on any level regarding our rental car "reservation." The point of a reservation is to RESERVE a car ahead of time so you can have it waiting for you to pick up when you arrive. The point of a PRE-CHECK process is to expedite the customer's experience so that when they arrive after a 9 hour flight they can quickly walk to the counter or the kiosk and retrieve their reserved vehicle. On Dec. 26, 2025 @ 10pm at LAX, the Avis count had 3 counters open with well over 80 people waiting in a line that was motionless. After 35 minutes, I spoke with people who had been waiting on the side of the line for over an hour and it was clear that they had no cars available. There were families with many tired children who flew from Asia in that line waiting for cars, not to mention elderly people who looked quite overwhelmed. At 10:35pm, I left the line from a spot that I had not moved from, got a cab to my hotel, and cancelled my "reservation" online once I arrived. Avis is not a business that serves customers - it is a business that serves itself and uses customers. I will never, ever use them again, and I will make sure that I tell everyone I know who travels to never use them. You have a lot of work to do in order to not just make-up for your poor reputation and abysmal service; you have to rebuild your brand in full from the ground up if you expect to stick around because this type of business model is going to sink you. read more

Avis - LAX Avis counter, 10:30pm, Dec. 26, 2025 - Car Rental Near Me - Los Angeles, California

IMPOSTORS - stay away! we rented a van at LAX airport (using a booking.com vouchers) we were offered extra that we declined. The sales rep added them fraudulently to the contract and removed our email address from the booking, so we never received contract nor invoice. We raised a complaint to Avis and they keep saying this is how they operate and there is nothing wrong this it. Basically they admit they are frauds with no shame!! Complaint now escalated to BBB - slowly receiving some money back. STAY AWAY FROM THOSE CLOWNS! read more

I would give zero stars if possible. The wait is ridiculous. Transactions are way too slow. Horrible Horrible Horrible

OVERCHARGED/TOOK ADVANTAGE/CHARGED FOR ALL OPTIONAL SERVICES WITHOUT DISCUSSING ($122.58 WORTH) (Spokane International Airport location) A little backstory. I had a reservation for Alamo that I was supposed to pick up when my plane landed at midnight. By the time we got off the plane and picked up our luggage, it was 12:30am. The Alamo people had left already by the time we arrived, despite being assured by a customer service agent that they would wait because my flight info had been attached to my reservation. Because Alamo was not there, my fiance and I had no other choice than to find another rental, as we still had an hour drive to our destination. We got in line for Hertz, but they only had a 12 passenger van, and it was not affordable or practical for just the two of us. So we got in line for Avis/Budget. The young gentleman said he had a car available and proceeded to rush through the intake, telling us it would be $256 (we picked it up at 12:40am on Saturday, 5/10 and would be returning it the NEXT day, Sunday, 5/11), and that there would be a $200 deposit required that would be returned once the car was returned. He said that because they were technically closed when he was helping us, that he would have to charge us an extra day. Fine. Whatever. Not sure this is standard but I didn't have a choice. He then proceeded to rush through the signing of the contract (just telling me to sign each page) without going over anything and without asking me if I wanted any of the additional services (insurance, etc.). Because I had been up for almost 24 hours and it was my first rental ever by myself, I figured I wouldn't be taken advantage of and signed the contract. This was on me, and I will fully admit to this. But not ONCE did he offer any additional services or give me a receipt. When I return the car on Sunday, I had to go to the counter and request a receipt, as I still hadn't gotten one. When I got it, it said that the guy had charged me $122.58 in OPTIONAL products/services that he never, not once, told me or asked me about. He charged me for a loss damage waiver, emergency sickness plan (whatever the hell this is), supplemental liability insurance, and extended roadside assistance. I would have NEVER gotten any of these. My regular insurance would have covered me if I had any issues. I also asked if they did a AAA discount, but he said it only worked if you booked online (not sure if this is true or not, and I haven't verified this). I don't know if this is a regular practice for Avis, but this is ridiculous and absolutely disgusting. It's nice to know that they take advantage of exhausted (and first time) customers/renters who don't have any other options. I will never, ever again, rent from this company. I will pay extra to stay the night at a hotel rather than rent from this company again. I learned my lesson and will make sure I record any conversation I have with a car rental agent in the future. read more

LAX Avis Car Return: Take a dashboard photo showing the full gas tank. The photo I took saved me 120.00 of gas charge that showed up on final bill. If you are exchanging a car, for whatever reason, make sure you're not being issued a new and very expensive contract. Check contract. Don't just go by what agent tells you. read more

We recently rented a vehicle from Avis @ LAX. Getting to the location takes a bit of time so I left my family and luggage at the airport (good decision). I have Preferred access so I was dropped off at the Preferred customer location. Technically the car should have been ready for me but that was not the case. I had to get in a rather long line to pickup my car - not a pleasant experience at 10:30 PM local time after a cross-country flight Once I got to the front of the line, I was informed that the big SUV I had rented was not available and I could take a smaller vehicle (for the same price). Obviously, that was not acceptable to me and after a bit of back and forth, they magically found a similar vehicle on the lot! SURPRISE! Not the SUV I had reserved but at 11:15 PM, I was not ready for any more debate. This SUV had many many miles on it and not the ideal vehicle that I expected from Avis . Some parts in the car were broken and some were hanging lose - these things were captured by the associated helping us. Anyways, we were on our way to enjoy our vacation. Returning the vehicle was okay and easy, but it took over 30 minutes for the shuttle to show up for our ride back to the terminal. Luckily I had accounted for this and had enough time to make it to the flight, and fortunately the family had already checked-in the bags, etc. But this could be an issue to consider and keep in mind. Overall, the rental experience was just okay. read more

I will never ever ever rent from Avis again they were not my first choice. I didn't pick them. I'm getting charged $172 for towing I never received. I called their customer service call center and I've been going round and round and round with these people put me on hold get cut off call back put me on hold get cut off call back. I'm sick and tired of them. I may have to take them to court. I think I'm gonna have to know. I've been sent to collections for something that I didn't pay for by the way just so everybody knows budget. Avis and Payless are all connected if I could give these guys a zero rating I would. Do yourself a favor rent from Enterprise. I have never had any problems with them. I've been renting cars from them for years. read more

Bottom Line: Not good We rented a car to drive to LAX with the family. A Camry was requested and they gave us a Jeep Wrangler.....soooo, why did we get a 4x4 that gets 9 mpg with little storage when we wanted a sedan with a trunk that gets decent mileage? I didn't care for paying for the extra fuel for sure. On the way back from NYC, we landed around midnight and waited for the bus to take us back. Not sure if they bus driver was just having a bad and very long day but it was a very not smooth, uncomfortable ride. I really wish I would have seen these reviews before the wife booked this reservation....when we finally got to the rental yard both kids and the wife were ready to throw up on the sidewalk as the ride was so jerky and aggressive....and there's nothing like starting a two hour drive with 3/4 of the passengers being motion sick. As my family tried to calm their bodies down, I attempted to secure the car we reserved. Again, we reserved a Camry (and as I found out later, that just means 'or similar' - so not sure why they take reservations if that means we aren't getting what was requested). The gentleman behind the counter was not friendly and wasn't very clear about anything. At one point he just left the building, leaving me alone inside the rental center. By this point it was well after midnight and we are standing around wondering what is going on. The employee then walked back in as he was actually manually surveying the cars in the lot! Unsure why we have computers if you have to go look at what's there. He then handed me a key to a Chevy Malibu - so I asked where I needed to go and he gave me an annoyed look and said something to the effect of 'outside'. Pushing 1am at this point, I walk outside and start pressing the unlock button on the FOB and eventually found the car. Now I dont want to get more soapboxy (I know, and yes it is possible) but for many reasons and personal experiences, I do not trust GM products but we were out of choices. It was Malibu or Malibu. We loaded up and everyone went to sleep in the car, so I was alone in my harrowing adventure to get 100 miles through Los Angeles in the dark, trying to not get run off the road or shot as the car had some serious electrical issues that caused the headlights to flash the brights whenever it felt like it....and it was often. There were lots of lights on the dash going on and off, lane assist kept turning on and off, manipulating the steering wheel as I was trying to change lanes. Having been the first time driving a Malibu and not understanding what was going on, I had to physically fight the car and then deal with people flipping me off as the car was just flashing the brights most of our drive home. The fact that this car was even in service is horrifying. Clearly, the car had major issues with the wiring harness and was not safe on the road. Avis....never again read more

Overall excellent, except your directions to lax avis for the second time even directly off the app thru google maps took me to your old address. I was extremely late last time and on top of the stress and anxiety of trying to find the location before I missed my flight I was charged an extra hour and day. I was also supposed to get a free upgrade and that didn't happen. read more

Sat in line for over two hours!! Absolutely unacceptable.. just know if your renting from this location you're going to be waiting all day. I would recommend Enterprise! Big mistake not going with them from the jump. read more

BEWARE OF THIS CAR RENTAL COMPANY !!!! DO NOT BOOK THROUGH WHEN THEY OFFER "PROMOS" If I could I would rate AVIS car rental 0 stars. I had a terrible expeirence from the beginning. I only decided to book my vacation car rental through AVIS because they had a great promo online if you prepaid the full amount of the car upfront. My Rental Total was supposed to be $1,026 upon paying upfront. Once it generated my rental reservation number it provided the Prepaid amount I paid and an expected additional amount of $289 upon returning the rental This was upsetting because I would have not got my Rental Through Avis and I would have not Prepaid the rental to get the promo in the end I paid the same amount and didnt get the promo price I called the same day of my car rental reservation on 4/13/25 to find out why I would have to pay an additoinal $298 upon returning my rental on 4/24/25 and they indicated that there was a system glitch when I paid for my rental and didnt give me the promo price . They opened a claim # and claimed that I should not be charged anything additional than what I had received a $298.00 additional charge on my credit card for the rental which they assured me I would not have to worry about. I called AVIS again on 4/26/25 to submit a claim and complain about being overcharged and they indicated they would process my refund in 5-7 days. I called again today 5/7/2025 and they said that avis review team denied my refund. This has been the worst experience I have ever had with a car rental agency. DO NOT BOOK ANY OF YOUR CAR RENTALS THROGH AVIS THEIR PROMOS ARE FRADULENT and they dont care about their customers read more

Their one-way rental from Ventura to LAX works great. Once we dropped off the van that seats 6, we took their shuttle to the terminal. Employees are friendly and helpful. When there are more than two of us, it is more cost-effective than parking our own car for two weeks. read more

So happy that Sept 5 LAX shuttle 2 driver was alert and honest and found my wallet. I remember that the young driver was very kind and helpful with my three bags, and I am not surprised he was honest. I wish I had his name to be sure you are aware how good an employee he is. Jose at lost and found also honest and declined a cash thank you reward. I was sweating bullets about losing the content of my wallet. read more

Added charges to credit card. Poor customer service Avis actually double charge me for a car that was previously paid for Avis rental should be investigated for secret charges read more

They are average at best. Nothing happened that made me swear off Avis but also nothing that made me care if I ever went back. The fun part of getting a rental is driving a car better/different then your own. When I first booked the rental it said Mazda CX-5 or similar. That sounded good to me because I like that car. When I went to do a pre-checkin it said Toyota RAV4 or similar which was not as exciting since I have an Ford Escape and those two cars are pretty similar in my opinion. The guy at the counter was nice and when I told him I was hoping to not have a RAV4 he told me I would be able to pick my car when I went outside to the lot. Often when you rent a car they offer a free upgrade when you check in which always feels awesome but not this time which was okay. He gave me my paperwork and told me to bring it to the guy under the red umbrella. When we walked outside we found the guy under the umbrella and gave him our paperwork. We got no greeting, smile or even the slightest bit of friendly vibes from him (guy clearly does not like his job) he just walked up to a 2-4 year old Mitsubishi Outlander and started doing something with his phone (I am guessing a company phone that has an app so he can make which car he is assigning us) I questioned him about choosing which car he wanted and he just said he does not have any more inventory finished with the phone handed us the keys and walked away and went inside the building. We were clearly dismissed. I am not sure how the lot is broken up but it was full of cars I am surprised that the only one within our level was this specific car. It was also disappointing because I did not care for the car and did not make renting a car fun and exciting to drive. This experience with Avis was meh at best. read more