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    Avis Rent A Car

    1.0 (8 reviews)

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    Ask the Community - Avis Rent A Car

    National Car Rental

    National Car Rental

    3.2(6 reviews)
    0.0 mi

    I've rented cars from National at the Brownsville airport twice in the last three months. Once I…read morehad to wait a little while for my car.. not a big deal. What makes it great is that the staff is very friendly and accommodating, with no high pressure tactics. And the cars have been very nice and just what I needed.

    This review isn't against the people who work more on the reservation side of things. I booked a…read morecar on their site & checked everything I wanted. NEVER did I chose anything close to a mini van. But guess what I ended up getting? A mini van. So I called their 800 number the next day & was told they had NUMEROUS vehicles available & that I would be able to trade it in. I get to the location & was told they don't have anything available & that the people at the 1 800 number usually don't check if they have anything available. Kinda weird if you ask me. They have access to your system & to see what vehicles you have, but when I get there there's nothing? Hmmmm, I drove allllll the way over there just to be turned away. If those cars are reserved what about the reservation I made? I would expect you would take care of an existing customer who's renting a vehicle out for a whole month & half. I don't man, seems kinda messed up for me to get the shit end of the stick. I even went on the app & tried to rent a car & I was able to reserve a vehicle...why tell me there nothing available when I could go ahead & reserve a car?

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    Avis - first day. i had that warning message the next day i has ran out of fluid.

    Avis

    1.5(6 reviews)
    0.0 mi

    I thought we were off to a good start. As soon as I walked to the counter, I had already been…read moreassigned a car and my keys were ready. I was even upgraded, I think, to a F-150 pick up truck although I had booked a simple full size car. When in Texas, I guess? Then things took a turn for the worse. First, finding the lot where the cars were parked wasn't that simple especially at night since it wasn't well lit, there wasn't signage, and no one was providing direction. Then I opened the truck and noticed an odor. At first I thought it was the typical scent of a cleaning product and tried to ignore it. Several miles away from the airport, however, I realized the scent wasn't diminishing despite having all the widows down. That's when I realized that there were cheap air fresheners stuffed into the vents. At first I saw about four or five of them. But then I discovered they were in every vent of the car, front and back, and even in other compartments including the cup holders! Probably more than 20 in total. The smell was so strong my eyes were watering and my hands were covered with the smell even after I had pulled them all out. That alone was disgusting. Shortly after, though, when I didn't think things could get worse, I noticed that the dashboards and other surfaces were slightly sticky and wet from what I assume was a cleaner that didn't fully dry and/or wasn't wiped off. And, finally, the next morning (with daylight) it became clear the car was not cleaned and the air fresheners and cleaner were pathetically attempting to cover up whatever smell or dirtiness that was left. Basically the truck was someone who didn't shower/bathe and instead used cleaning wipes, deodorant, and cheap cologne. Disgusting.

    Terrible customer service at this location. Nasty female behind the counter. Did not have the small…read morecar I reserved. Was offered either a Dodge Caravan or a Dodge Journey. They do not hold a reservation for you and dont know why they even ask what you prefer to drive. Reserved the car with my TD Bank Visa debit card online which is linked to my bank account. When I arrived i was told that Avis does not accept debit cards which is not correct. I had rented from Avis and others before with this card. Avis does accept debit cards which are Master Card and Visa. If my wife had not brought her TD Bank visa credit card, we would had been stranded. Nothing but problems with Avis at this location.

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    Avis - Nasty Stains that were still wet. The car all around was dirty, i even had the guy come out to clean the center console.

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    Nasty Stains that were still wet. The car all around was dirty, i even had the guy come out to clean the center console.

    Avis Rent A Car - carrental - Updated August 2026

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