A few weeks ago I reserved a car for pick up at the Waterdam plaza location. When I got there they…read moredid not have the class of car I reserved and tried to get me to take a Dodge Dart. Then they wanted me to take a low end Jeep. I refused both so they sent me to Bridgeville. I didn't get there till 30 minutes after closing but William C. was very accommodating and salvaged this from a one star to a three stars rating. William acknowledged my situation, apologized for the inconvenience and made amends by waiving the full tank of gas policy. The attitude from the Waterdam employee made me feel like it was my fault for showing up at 5:30 even though I reserved my car with a corporate credit card. The girl was not very friendly either, per Enterprise standards. I got the vibe that she was ready to go home and I should just suck it up and take one of the worst American cars on the road, a Dodge Dart for my 5 hour ride the next day. Over the past 4 months I've rented cars for about 12 days in other parts of the country so I've been through this drill before. It's disappointing that the service I received in Colorado was better than what I got 3 miles from my home. I think the lesson is that I should find another company to rent from when in Pittsburgh, unless I want to go out of my way and deal with William C. up in Bridgeville.

They had my SUV ready when I arrived for my appointment. It was clean, and in great shape. The…read morevehicle had a full tank of gasoline, a full tank of window washing fluid, and the tires were great. The Associate who helped me was courteous, and answered all of my questions.

Brandon ( I hope I have the correct name) was very kind and helpful. There are not a lot of cars…read moreavailable at this location. We rented through Expedia which was a mistake on our part, but he went out of his way to make it work for us. Thank you again. We were there on 8/15/22 at noon.

I had exceptional customer service at this car rental location. Kam, helped me resolve an important…read moresituation with ease. He was friendly, professional, and went out of his way to help me and get me back on my way. I can't say thank you enough to Kam! Highly recommend!

I would rather walk 500 miles through a desert than ever deal with this store or Enterprise as a…read morewhole, ever again. I had some major car issues in the dead of winter last year. Contacted every Enterprise around me and everyone was out of cars the day I needed. Then, the Washington PA store had a vehicle available. I figured out rides (as this specific store is 1.5 hours away from me) and got everything situated. Upon arrival and completing my agreement, they ran my card and said it declined. I just got paid hours before that, so I knew it for sure wasn't possible. I was then told that they couldn't process payment for another 24 hours (as I was being told this, I also showed the worker my app showing the payment was pending). She advised me she would call me within 24 hours to make the payment again and ALSO advised that the "pending charge" would "fall off" once they received payment. The girl did not call me back for 2 days, and at that time she took another payment..which immediately went to pending in my account. I showed her the first original payment and this time she said "it should fall off when you return the car" KEYWORD: SHOULD. She didn't know, she just needed something to say. Long story short - the payment didn't fall off, it actually posted twice, so my 600 and some dollar rental turned into $1,111.16. I've contacted Enterprise over 100 times, emails, calls, voicemails. Disputed the charges with my bank. Instead of Enterprise honoring it though, they sent my bank a copy of the rental agreement (which shows I did rent the car. Because I did.) But it DOES NOT SHOW THE DECLINED PAYMENT. Even though Enterprise provided me with a copy of the declined payment, they won't provide it to the bank. This has now been going on since FEBRUARY 2025. It has been exactly 5 months to date from the day I returned my car. Enterprise Washington PA store manager, Mike, has done nothing but make up excuses for their Regional Manager, Chelsea, who has not returned my 20+ calls, voicemails and emails in 3 weeks. I have literally proven to Enterprise the money was deducted from my account. Where it went is for them & PNC to decide on, I shouldn't have to SUFFER because of the credit processing systems between these 2 companies. Ridiculous. Ignorant. Disgusting. I am so disgusted at how I have been treated. Mike did advise me though that Chelsea told him I could go ahead and file a civil dispute. BUT SHE COULDN'T TELL ME THAT. Its sad. $485 refund but instead go waste money on a civil suit, just for a judge to look at this merchant and say exactly what I have been for months. The point of this? Don't treat people like garbage. I am stressed out and behind. I deserve MY money, not some money sucking scum company.

I'm always in awe of how smooth everything is when I do rentals. Typically I work with Maya but she…read moreis no longer at this location and I started working with Leah, she is phenomenal, incredibly welcoming, professional, and attentive to my needs and even though I know the routine she always takes the time to explain all the options available. Highly recommend!