I've always rented through Alamo because they're efficient and well priced. My experience with this…read morelocation was no different. Thank you for the excellent customer service.

I rented a car from Alamo through Costco, but the manager on duty (Morgan) refused to rent me a car…read morebecause she had never seen my Arizona drivers license before and it did not have a bar code. Costco confirmed that Alamo has the ability to manually enter the drivers license information, but Morgan refused to do so. Fortunately Hertz was more than willing to rent me a car.

We rented a car from Enterprise at the Clearwater airport for a weekend trip. The vehicle itself…read morewas fine and we had no issues during the rental. The problems started after we returned the car. First, we left several personal items in the vehicle door. We reported exactly what was missing, and Enterprise told us they found items and would send them back. When we received the package, only part of our belongings were returned. Not surprisingly, the only items that came back were AirPods (which can be tracked) and a cheap pair of sunglasses. Over $1,000 worth of other items that were in the same place were never returned, and they claimed those items were not there. That is very hard to believe. Second, we were charged an additional $1,022 that Enterprise cannot explain. No one has been able to tell us what the charge is for. We had to file a dispute with our credit card company just to protect ourselves. Finally, trying to get help has been extremely frustrating. It is nearly impossible to reach anyone at this location, and calls are not returned. Email responses, when we did get them, were not helpful and did not address our concerns. Losing over $1,000 in personal belongings and being charged another $1,000 with no explanation, combined with poor customer service and lack of accountability, makes this a very disappointing experience. We will not be using this location again.

Billy Roth manager of enterprise Clearwater was amazing great people skills and took care of all…read moremy needs

Charged over $300 more than the amount quoted on the reservation then misrepresented additional…read morefees for toll roads that were not legitimate. Avoid this company.

Only an electric car available if you choose economy or compact. Sure, I'm a fan of clean green…read moreenergy, but not when I have no idea of the electric infrastructure in the area and no place to plug in at my vacation rental. Asked for a gas car and was told I had to upgrade to a "midsize" Toyota Corolla. Argued with agent for a while but people in line behind me so I was forced to relent. Classic bait and switch. Car was dirty and parallel parked close to barrier wall and inches from other cars. Lucky to leave without damage. I reserved a Hyundai Venue or similar. Certainly did not get that. Terrible experience.

Mirek Sharp is an inept "branch" manager. Violates company policy and puts customer in unsafe…read moresituation. 76 rental days in 2023 and only issues was at a tiny seldom used airport in St Pete that lacked the ability to complete a simple task. National Customer Service noted a car swap which Mirek declined to assist or process. Luckily the location at the Tampa Airport came through with best in class customer service not only a van but even saved me gas with a hybrid. Calls and Emails just says sorry, when my family could and myself could have been put into a harmful situation.

Customer service failure and no response for resolution!!!…read more Late one night, I recently rented a car in Houston, the next morning in the parking garage at my apartment the alarm was screaming as well as flashing and the car wouldn't start. After more than eight hours and seven phone calls, the car was finally towed, for some reason, National decided to charge me for two days, even though they were unwilling to bring me a replacement car. I've called National, I've emailed National and I've turned in a customer complaint with National. Auto responses, no one at National cares enough to communicate with me. I've been a national executive member various companies for more than 20 years yet can not get anyone to respond to me. My relationship with National is definitely over, ridiculous that something so easy can't get resolved.

Rafael was very helpful to us and super friendly He was…read moreefficient and helpful unloaded our suitcases from our car

I rented a SUV from Avis in April of 2025 from the Clearwater/ St.Petersburg airport to drive to…read moreFt. Lauderdale cruise port. When I picked up the car the facility was very busy, I guess due to spring break time. I was pointed to the car and shown where the exit was. The car was terribly stained with hardwater marks and I had strain to see while driving into the afternoon sun. When arriving home I noticed that the interior was dirty and had not been vacuumed. Food debris was all over the mats and seats. Furthermore, I found an empty food container of tuna fish salad along with eating implements stuffed in the door side panel. Not having time to go back to the Avis facility I washed the windows since I would be leaving in morning darkness and concerned about being able to see well in the dark. When I turned the car in at Ft. Lauderdale I advised the check in person of my experience and was told someone would contact me and make things right. Well of course that never happened. Even after calling Avis customer service a couple weeks later and promised an escalated callback, nothing! So, since I rented through Costco Travel I gave them a call. They were very nice and over many weeks of checking back finally Avis sent me a coupon for a free one day rental, cool huh. When I booked my next rental from Avis, guess what, the only car the coupon was good for was a limited distance electric car. Wow was I pissed! I travel to Ft.Lauderdale from Clearwater often. Would you want to trust a limited distance electric car for the trip, not me! So now it's nearly October and nothing from Avis or CostcoTravel. Avis really sucks so I would wholeheartedly not recommend using them.

I've been to some small airports in my travel, but this one might be the smallest yet. With only a…read morefew gates, they only service smaller airlines and lots of cargo carriers. From what I could tell on my limited experience here, it's efficiently run. The gates are split between two areas, so you have to go through the security to group of gates, and can't access the other side without exiting and going through the other security section. The planes are boarded and deboarded with stairs directly outside, rather than through a jet bridge. Luckily coming and going, the weather was nice, if it were rainy or stormy, it would be a bad time to get on or off plane for sure. My gate area had a Dunkin, a Hudson News and bar with a small kitchen. There was plenty of seating by the gates, mainly because they only have a plane leaving every few hours, so not to overfilled with other travelers. Overall, good experience and I'm sure I'll be back, though their flight destination list is pretty limited, luckily PTI/GSO is one of them.

St. Pete Airport (PIE) is very clean and easy to navigated, however there are no passenger boarding…read morebridges (PBB) for passengers. Today's morning flight passengers (Allegiant from PIE to SWF Newburgh) are totally drenched, all clothing & bags soaked, with nothing dry. Passengers are freezing cold & flight will be very uncomfortable for all. Am sure many complaints will be filed! With all the recent upgrades @ PIE, would think that there were plans for some type of cover, even roll out temporary ones, when FL has downpours. (And we know how bad they can be!) Come on CEO's, use some common sense & get it together!

Don't waste your time buying a ticket at the counter to save $$. I only saved like $20... just buy…read moreonline as everyone is trying it and the line was out the door! No clear instructions or signs and not enough staff. Buy online.

I am disabled. Process was very great here as it was in Niagara Falls. For discount airlines very…read morepleasant experience highly appreciated and recommend