Returned our rental this morning. Only one agent working. Poor customer service. We received an…read moreemail for 15% off if more than 3 days. We asked as we kept the car for 8. The agent refused, said we needed to apply code when renting. Out car was in the shop, so we weren't sure how long we needed it. She said the best she could do was 5%, which we already get as preferred. Agent could have had better time, attitude and response. Just got a text, she called her manager after we left and approved 15%, Changing to 5 stars

Picked up a car Friday that has undeniable bodily fluids in it. I spoke to 2 different customer…read moreservice reps via online chat. One said someone would call in 24hrs (no one has) another told me to drive to the Tyrone location and swap it out( I left work early to find a sign that said closed for the day). I then drove to another location and they seemed to not really care. I then called a number I found online filing another complaint, but here I am still driving around in a car that literally has someone's hazardous waste in it.

Huge shout out to the staff at the location for making my car rental experience a memorable one!…read moreSpecial thanks to Eric, the branch manager for being pleasant, cheerful, engaging, and knowledgeable. I truly enjoyed this experience with renting from this location. The pick up and drop off were both smooth processes which I cannot express enough gratitude for!!! Was given a clean & well kept 2026 Hyundai Sonata, which I enjoyed immensely. Thank you all again!

Absolutely horrible customer service. I was able to book a vehicle and on the pick up day I get a…read morecall 15 minutes before pick time while I'm in there parking lot that they don't have my rental. I've been dealing with the horrible customer service of this place and corporate for 6 hours. Still don't have a vehicle

Good people. Dependable cheap used car rentals. Awesome staff. They also have a good repair shop.read more

The problem started when I tried to call and rent a car for 2 days. After 24 hours had passed and…read moreno one called me back I rented the car through their online system and prepaid. Go in to pick up the car and it took over 45 minutes because they had the reservation printed out but could no figure out their computer. Please keep in mind I have already printed out my insurance and had my car ready for the security deposit. They proceeded to take a long time to call my insurance to verify deductibles. In the meantime they ran out of the Chevy Aveo or similar I had purchased. They let me know they were going to have to 'upgrade' me to a full size at no charge since the online system was giving them issues, yet they still had the reservation so I was confused. The 'upgrade' to the full size turned out to be an '03 Bonneville with purple tint. I take it as a trooper and later discover the car's alignment is way off and pulls off to the right, the interior lights do not work and the mirrors on the shades were gutted out. I called ahead and let them know the problem and let me know they can speak to the manager to see if she can do anything for when I drop it off. When I drop it off the manager would not discount it any more because 'They already gave me a deal giving me the full size at the economy price of $27.95 a day'. Some how them not managing what cars came in and out turned out to be my fault. The manager did not care about the issues and let me know she would put it in the shop but cosmetics like being able to see in the car at night were not a concern. In the end they refunded me an extra $10. This to me was not a good enough fix to all the liniency I showed and tried to deal with. I would highly recommend NOT going or wasting your time with this rental company.

I regret not checking the reviews before booking--this was hands down the worst car rental…read moreexperience I've ever had. Possibly the worst customer service I've ever encountered. I reserved a specific car in advance, but when I arrived, this location had no cars available. The owner/operator, Ricardo DiPego, told me to sit and wait for a customer to return a car. When I asked a couple of reasonable questions, he was unbelievably rude and dismissive--he clearly couldn't have cared less about helping me. Ultimately, I had to take an Uber to another rental company just to get a car. Do yourself a favor and avoid this location at all costs. Save yourself the hassle and go somewhere else!

Renting a car and planning on using your DEBIT Card for payment? Be aware that Budget now runs a…read morecredit check on all Debit Card holders, they will not tell you up front, they tell you after they have attempted to process your payment. Federal Law says that you must be notified and give consent to have your credit run, so I am not sure how long before Budget gets sued for violating the Credit Protection laws.

Holy cow. Just left. Crabbiest lady ever with bad attitude. Got all over me with attitude and guy…read morebehind me. Ewww. Get a new job. Process to get reserved car took an hour. Never again.

Super convenient location. Gentleman couldn't have been nicer. Not sure why all the negative…read morecomments. I picked up a car and then dropped a different one off on two different occasions and it was a very good experience.

My past experiences with Hertz rentals have been hideous to say the least. They are rude, and if by…read morechance the associate knows how to do their job- it's obvious they don't want to. This last experience of mine was a breath of fresh air. Apparently there is a new store manager, Kyle. Though they were still under staffed, his customer service was outstanding! Thanks again Kyle!!

If you are a girl and under the age of 25 you will be lied to by the associates working at this…read moreHertz location. These men prey on women and persuade them into signing for things that aren't necessary by lying about the requirements. The Hispanic employee at this location told me that because I was younger than 25 years old I needed the hertz "package" which included insurance on the vehicle from hertz as well as roadside assistance. Meanwhile, he knew I had my own car insurance and I also have AAA so I didn't need either of those "requirements". I was lied to and mislead. To top it all off, this same employee told me one month later that this was not the case and his supervisor stated that none of his employees would ever say that because it's absurd. Meanwhile, that very same lying employee told my father (via the phone) that the reason I chose Hertz was because I needed the car insurance. This man is clearly uninformed of his competitors because every rent a car offers insurance for purchase when renting the vehicle. Well guess what, it's a shop full of liars and uneducated individuals. Don't rent a car from here, especially if you are a female. You will get taken advantage of.

Scam rental company. Prepaid a luxury car, they refused the class of car I reserved when I went to…read morepick up the car as I am a resident of the state, and offered to "downgrade" the reservation (without adjusting the rate, of course). Wasted time and took my money for several days, and I had to call them to get a refund. Lady even argued; of course that term is buried in the second page of their "local terms", and of course their website doesn't alert you when you put in a Florida address and a Florida driver's license.

Scam - They will attract you with low rates and then add almost compulsory insurance. The staff is…read moreaggressive and rude. If you book thru Expedia then they will usually have you pay a non refundable deposit - so when you reach there and they throw the compulsory insurance and per toll fees etc on you, you have no choice but to accept.

When I needed a rental car they were amazing. Made an appointment over the phone and it was super…read moreeasy. The car was new and very clean. I was almost expecting a clunker as the price was so good compared to the airport rental companies I almost went with. Easy after hours return as well I'd highly recommend using this local family owned business over the others. You won't be disappointed.

Great Buying Experience! Easy to work with, fair pricing on vehicle, fair allowance on trade in…read more Had all the paperwork ready when I came in to close the deal, and the actual closing was a breeze. Thank you for my new (to me) Van!

The so called manager of this Enterprise Latin in Oldsmar, FL..., a young ma'am by the name of…read moreCody has served to become, by far, the worst Enterprise customer service, as an Enterprise PLUS customer of twenty years, that I've EVER ENCOUNTERED. HIS regional manager, 'Lee' was somewhat helpful but 'Cody', after returning an earlier rental and booking another through my Costco travel account at the SAME Oldsmar location, simply chose nor to not honor the Costco reservation! All this at 5pm on a Friday making me very late and having to go to another enterprise nearby.., thanks to "Lee"... let's see if Carly handles customer service better than her Logan enterprise competitor. I've been in customer service and training for decades.... There's strict adherence to policy, then there's understanding in customer service. Note: I did extend the original rental by three days, the deposit more than covered AND i called Cody and authorized payment on the two days extended... then he told me to settle up when bringing the car back on Friday at 5 pm. Also note: THERE WERE AT LEAST A DOZEN CARS in the lot ready to be rented. So it was NOT a case of Low or no inventory.

I was not satisfied with my experience at this Oldsmar Enterprise location. If I could use one word…read moreto sum up this review, that word would be SUSPECT. Take notes and don't make the mistake I made. Sorry it's so long but it was the only way. The service for one, though friendly and professional, I've never had to wait this long to pick up a vehicle. Getting in and out was too much of a hassle. In all the years using Enterprise I've had no mishaps renting or returning. This time around, they find a fog light on the passenger side has a crack on it. Im struggling to believe that this damage wasn't already there beforehand. The fog lights are almost hidden in the Altima to the point where it could've been missed during the walkthrough, which was done rather quick to begin with. The rep claimed that since there was no damage to the bumper it's possible that a rock could've cracked it while on the road, similar to the way a windshield gets cracked on occasion. He stated that this was very common in these type of cars. (I call BS) Nothing he said felt genuine. Because of how discreet these lights are positioned, I truly believe that they were missed in the initial inspection. They claimed that it wasn't damaged prior to the rental but had no way to prove it. I have a long record with Enterprise with zero mishaps even in times driving in States under poor weather conditions. I don't buy that this damage was caused during my business trip to South Florida. At this point is my word against Enterprise. The vehicle was given to me on half a tank, A final inspection that was so over the top it felt like they were searching for a reason. Another customer returned her vehicle right after mine and was told they found damage as well as she stood inside the office looking puzzled. I have yet to hear back from the repair shop for a final cost of the damage, this is something minor and shouldn't take this long to evaluate. It has caused a delay in my expenses which translates into additional fees on my credit card if not turned in on time. I called the Damage Recovery Unit for Enterprise 8 business days to get a status, the rep tells me it can take 4 weeks to get the final estimate. Just for my own comfort and to maybe regain some trust in them, I respectfully asked if I could receive prove of the fixed fog light after it got fixed. In a defensive and standoffish tone, she tells me it's not my car and they don't have to prove anything to me. Quote unquote. In other words.. pay us and be quiet. Quick review... This Enterprise CANT provide me prove that the fog light was indeed damaged from the beginning... This Enterprise CANT provide me prove that it got fixed. I just have to pay them and trust they will do the right thing. Make of that what you will. FYI.. Most of what's on this review I wrote in a response to a text message that I received from the branch Manager Byron at this location. There was never a reply sent to me in return. Too many red flags for me. I will still take my business to Enterprise as they are easily the best rental company in my opinion, this location is the one exception. Needless to say I wont be using this location again. and I will make sure to make my colleagues aware. Thanks for reading.