I brought my car here to have a minor crack fixed in my 2024 BMW. It wasn't the autobody facility…read morethat my dealer recommended but those jerks wouldn't even return my calls. At first I was concerned about the process at Car Craft. They wanted to have me drop my car off with just the insurance companies estimate. They told me they would start then, order the parts and fix it. I didn't plan on getting a rental but couldn't be without my car for very long. After looking at it they estimated they would have my car back to me in 10 days. So basically 8 business days. (To be honest i wasn't happy but what could i do?) They actually texted me the entire time with updates. On the following Monday (so 4business days in) that my car was over halfway finished but they still estimated a pickup date of Friday. Then on Tuesday i got a message that the car was almost completely finished and that i could possibly pick it up on Wed. When Tuesday rolled around they called about 2:30 to say it was ready! I was ecstatic!!! (It was only 5 business days!) Unfortunately for me i was stuck at way later than they were open so i went to grab it the next morning. Now i keep my car pretty clean but when they pulled it around to the front door for me(such a nice touch) It looked so fabulous! The bumper was back to looking brand new! I took it home and looked at it very closely in the sunlight. Now I know(my Was-bend is a car painter by trade) that metallic paint is extremely hard to match and expensive to paint because you have to paint it in 3 stages. And when you are trying to blend the metallic it is very difficult to make it look right. Anyway you can NOT tell that anything has been repaired or replaced. And I'm pretty sure they detailed the interior AND the exterior of the car! There were a few minor scuffs that have disappeared , as well! I've never had that experience before at an autobody place! I'm a chick and they never made me feel uncomfortable or dumb and that's not been common for me. Also everyone was SO nice! You can tell they all love working there! They all were full of smiles! Wow what an amazing experience! Also my insurance adjuster said that they are considered a preferred provider for them and that they have been working together for years and they guarantee their work for the entire time you own the vehicle! And all i did was make the appointment and drop it off. I didn't have to contact my insurance or bring them a check. Everything was handled. I just paid my deductible when i picked up my ride. So if you are looking for a place to get your vehicle repaired CALL THEM!

I had an accident that damaged the front driver's side bumper and the electronics/camera. I chose…read moreCar Craft because I had used them before and was happy with them. This time they fixed the body but as soon as I got into the car I noticed the warning lights were still on and a portion of the safety features were offline. I immediately returned to the shop and asked the service tech about it. She said they don't do the electronics part and I'd need to go back to the Mazda dealership to have them do it. Over the next 4 months my car was in the Mazda shop on and off for over 30 days with no results. They didn't know how to fix it so my insurance agent sent me back to Car Craft to get the safety features back online. My car wasn't there but an hour and magically it was repaired and back to normal. I was without my car for weeks and driving without safety features and they somehow fixed it when they originally said they couldn't. The final insult was that they didn't attach the bumper panels properly so they still pop out. I am very disappointed since they had previously been stellar. The tech either didn't know the process to fix the issue or just wanted me to go away. And the bumper popping out is just sloppy work. Really a shame.

The business reached out to me in a timely manner to confirm the reservation. The pick up process…read morewas fairly short and went smoothly.

Nice clean cars and really good on the price compared to the big guys like Enterprise & Hertz…read more Would rent here again. Car was rented for a short vacation to Ozarks & everything was great.

The service is excellent, very reasonable weekly rate, salesman met me at my office, and the…read more 2021 F-150 was immaculate.

Great company great service, vehicles are clean, and reliable. The company also offers vehicles…read moreon turo.

Well, thought I would give them a call. It goes straight to voice mail, so how do you run a…read morebusiness when you don't answer the phone?

Great experience, amazing customer service, everything went smooth & I was highly satisfied. Car…read morewas very nice & clean & they even offered vehicle drop off service which really was a plus for me. Will definitely be renting again from them, highly recommended.

Excellent customer service. Kept me informed frequently regarding repairs and the professionalism…read morewas apparent. They worked hard with my insurance company despite my insurance being difficult. Upon picking up the car, it was in immaculate condition. It was detailed and cleaned and has been working with no issues since the repair. It was presented back to me as a new car almost!

I was here on 10-17-2025 because of recommendation, there were two guys one was friendly and…read morefriendly guy even gave me ride home. But the guy named Habib looked angry the whole time. When I decided not to fix my car and junk it instead because of high $2000 deductible, the Habib guy wasn't having it and said to me straight up in my face, i think you should give me at least $100 for all this. Had i listened to Progressive, Progressive would appoint one for free. Nobody ever charges for estimates. Never again. I'm even gonna put him on tiktok for robbing people to stay away.

We worked with Polaris Travel and Betsy again for our trip to Jamaica and yet again we couldn't be…read moremore pleased with the recommendations and the hotel. We stayed at the Hyatt Zilara; perfect size (not too big not too small), food was excellent and staff were very friendly. Thanks again Betsy for helping with another wonderful trip!

Polaris Travel Advisors is a great business. They were very responsive and highly professional…read more Highly recommend!

I had a really horrible experience. I booked a non-smoking room, but when i arrived all they had…read morewas a smoking room. They said they would give me half off, but when I got my bill it was the full-charge. When I called to have them credit half the reservation they said I would have to come in person. I live three hours away. After multiple calls they continued to insist that was the only option. So apparently, you can book online or by phone but they can't credit you. In addition during the calling back and forth the owner, who doesn't speak adequate English hung up on me when I asked for his employee by name (that I had been speaking to). He seemed to think I was asking to talk with a guest. Don't understand why he didn't understand the name of his own employee or why he thinks hanging up is the answer or why he is a business owner without adequate English. I WOULD NOT RECOMMEND STAYING AT THIS PLACE!

This hotel is brand new and their rooms are to die for. I went there for the first time 2 weeks ago…read moreand was amazed by their room and service. The management team is very nice and tries to work with you if any problems arise. I stayed in their suite which had a jacuzzi tub, king size bed with the best comforter I had ever seen, a 42 inch flat scree LED TV, and a mini fridge. THIS ROOM WAS OUT OF THIS WORLD. Overall, this was just as good if not better than my home. I WILL BE BACK SOON!!! Highly recommend it!!