Collinsville Vandalia Street not sure why it states Beltline…read more Extremely Disappointed with Avis Ongoing Theft and Lack of Accountability I will never rent from Avis again, and I strongly discourage others from doing so. My husband and I initially rented a vehicle from Avis in March, starting with a weekly rate. After extending our rental, we transitioned to a monthly rate. From April through June, however, we noticed a disturbing pattern: unauthorized and excessive charges were repeatedly made to my credit card by the same Avis location. To be specific: * In April, I was charged $734, followed by $658 the very next day, and then $634 the day after. * This pattern repeated in May and June. * The total excess charges amount to thousands of dollars. We did not catch the discrepancies until June, at which point I immediately filed a report with both Avis customer service and my credit card company. Unfortunately, neither party has taken responsibility: * My credit card provider claims that due to our rental agreement, they cannot process a refund. * Avis has refused to refund me, claiming they won't process anything further because I filed a dispute with the bank. * Each time I reopen the case, Avis closes it without resolution. * The employee involved is still working at the location and has now blocked me. * The manager has not once contacted me, despite being told repeatedly that he would. This experience has been not only financially damaging, but completely disheartening. What started as a simple rental has resulted in unauthorized charges, poor accountability, and zero transparency. Avis has demonstrated a complete lack of concern for customer protection or integrity. We've since switched to Turo, and will never use Avis again. I am now exploring legal representation, as it's clear that no one at Avis is taking this seriously. The way this situation has been handled is unethical and possibly criminal.

Rented a intermediate. They were out of those so they down grade instead of upgrade…read more Upon return the employee can't handle more than one person at a time. Took 30 minutes to return. #enterprise

Their gate on the members lane fell off and hit my car a month ago and they are trying to blame a…read morenon existent previous car for it. Their district manager has a voicemail that is continually full and doesn't answer his phone or Email. Apparently they don't intend to fix my car. I provided an estimate of repairs the day after the incident. Very poor customer service. As a matter of fact it is nonexistent!

Great service. But, my opinion I think the wash and soap should be better for club members and…read morepaying customers. But, the overall is great.

I recently reserved a Full Size from Budget as I wanted to be comfortable for a business trip to…read moreLouisville however when I arrived I discovered that the options were limited and I was worried about what type of car I was going to receive. Once inside the friendly associate offered me a Toyota Camry, which was currently being cleaned and wouldn't be ready for about 10 more minutes or I could take a Jeep Compass immediately. The Jeep was a slight upgrade, as an Intermediate SUV, which did not result in an increase in my daily rental. The upgrade was nice, however as I started to drive on the highway I immediately noticed that the cruise control was broken, which made for a rather uncomfortable/annoying trip. In addition to the broken cruise control I discovered on my back home that the wiper fluid was empty after only a few sprays to clean off some unfortunate bugs who decided they wanted a closer look at my windshield. Overall the rental process was quick and simple, however next time I rent a car I will check all of the options I intend on using prior to leaving for my trip.

DO NOT RENT at Collinsville!! I have been a long time Budget customer and sad to see I need to…read morechange rental companies. Two weeks ago, when I went to pick up my reserved SUV Elite, I was told the only vehicle available was a body damaged minivan. I was not happy and even more upset when I pulled out of the lot, and the low tire alarm came on. I immediately returned and the guy working pulled it into the garage and added air to a couple of tires. I did not realize that he had inflated one of the front tires to 47#. The right rear was the low tire at 24#. We drove from Collinsville to Snowmass CO, have to fill the leaky tire twice with air. The nail in the coffin occurred when I returned the soccer mom minivan. I am 72 and can't remember the last time I was treated so rudely. The guy would not even stop to answer me or listen to my complaint, he just walked away int a back room. NEVER BUDGET Collinsville.

Love the work Andy's does they wasn't all that expensive the techs were very informativeread more

Andy's was recommended to me by Wood River Walmart when they discovered that my tires had structure…read moredamage from poor alignment. I called Andy's, drove up there, and they had me in right away. Jan was very helpful, and the waiting room was spotless. They have comfy chairs, a TV, coffee, water, and tons of magazines. They ended up getting my car done ahead of schedule (about 1.5 hours), and I was in and out stress free. Will definitely come back for any other automotive needs!

Received a 8:00 phone call to come in later to pick up our rental car. We arrived at 10 in the…read moremorning to pick up the car that we reserved months ago. The area around Enterprise had some downtrodden characters. Jack had a 2025 Mercedes cla 250 that was luxurious, clean & in good condition.

We walked on just before 10am to pick up our rental. Jack had called us asking to be flexible as…read morethere were no returns at 8am. When we arrived Jack was on the phone. It appeared to be a business We were upgraded to a Mercedes as a result. The car handled well. Everything went flawlessly afterwards. We returned the car in New Orleans.

Nothing! Pouring rain and we can't find our car. Clicker doesn't work…read more Call c meter can't give direct phone number to office

in a nutshell, I wanted confirmation about my charge as to not get over charged. I was literally…read morelaughed at for asking for clarification on who to speak with by an unprofessional lady and what I assume is the manager (white shirt and pink tie at 4:40pm on 05/31/25) at the service desk, and said I'd just figure it out myself. after asking two other employees, I found the check in lady, who didn't seem to know what she was doing. they were not going to check my vehicle for damage, which it had prior to my rental, and had no means of locating my rental information until I directed ANOTHER employee to return my vehicle for her to inspect and verify my charge. then a couple hours later, I learned that they charged me $100 for mileage, when I purchased unlimited mileage... basically, I don't know anything about their process, yet still know more than the employees there do about what they should be doing and how they should be doing it. I answered my own questions, got everyone on track, and exemplified what a business professional attitude should look like.

Jeff at Hertz Rental, 800 Washington Ave. runs the office in a very efficient and effective manner…read more He is very knowledgeable, accommodating curtious and has extreme patience. Due to his awesome customer service, I have extended my rental agreement and will definitely recommend this location to family & friends. Thanks, Jeff!

Excellent customer service! We needed to make a change to our itinerary and we could no longer drop…read moreoff our rental in St Louis. We needed to make a drop in Chicago. Hertz National quoted us $1,200 for the drop change. This loc hooked us up and was able to adjust the rate so that it was only marginally more than our original charge for the rental.