I recently reserved a Full Size from Budget as I wanted to be comfortable for a business trip to Louisville however when I arrived I discovered that the options were limited and I was worried about what type of car I was going to receive. Once inside the friendly associate offered me a Toyota Camry, which was currently being cleaned and wouldn't be ready for about 10 more minutes or I could take a Jeep Compass immediately. The Jeep was a slight upgrade, as an Intermediate SUV, which did not result in an increase in my daily rental. The upgrade was nice, however as I started to drive on the highway I immediately noticed that the cruise control was broken, which made for a rather uncomfortable/annoying trip. In addition to the broken cruise control I discovered on my back home that the wiper fluid was empty after only a few sprays to clean off some unfortunate bugs who decided they wanted a closer look at my windshield. Overall the rental process was quick and simple, however next time I rent a car I will check all of the options I intend on using prior to leaving for my trip. read more

Budget Rent A Car - Car Rental Near Me - Collinsville, Illinois

DO NOT RENT at Collinsville!! I have been a long time Budget customer and sad to see I need to change rental companies. Two weeks ago, when I went to pick up my reserved SUV Elite, I was told the only vehicle available was a body damaged minivan. I was not happy and even more upset when I pulled out of the lot, and the low tire alarm came on. I immediately returned and the guy working pulled it into the garage and added air to a couple of tires. I did not realize that he had inflated one of the front tires to 47#. The right rear was the low tire at 24#. We drove from Collinsville to Snowmass CO, have to fill the leaky tire twice with air. The nail in the coffin occurred when I returned the soccer mom minivan. I am 72 and can't remember the last time I was treated so rudely. The guy would not even stop to answer me or listen to my complaint, he just walked away int a back room. NEVER BUDGET Collinsville. read more

They falsely advertise FYI if you have First Premiere And or Credit one They dont accept this I sent 700.00 for my family vacation and day of They refused to take My Mastercard even those they have the signage on the door for Mastercard Dont book . The man at the desk was very rude Next time I will Book Enterprise as the stage is always nice and helpful. read more

Very satisfied customer here. I selected and reserved my rental vehicle for vacation online. In doing so, I was able to set up an account and receive discounted pricing. The Collinsville location was conveniently located for me to pick up and drop off my rental. Service was quick, friendly and very accommodating. They upgraded my rental at no extra charge as the SUV I reserved was not available. read more

I am here to let anyone coming here know to be careful. I booked a U-Haul and a car tow dolly literally A whole month in advance since I am military, I had a set date to be out of the area. We proceed to go to the budget representative the morning of pickup when we were informed that they didn't have the car tow dolly at this location. So now panic is in the air because how is it available on the website, but not physically on hand. Now I'm forced to looked for another option. Still couldn't find anything reasonable that would be able to accommodate the day of. Mind you I'm in the middle of trying to move. Finally they search around and the following day they find one. We are grateful they found one. Frustrated that we were informed wrong so we called customer service because on top of all that the dates got changed for drop off and pick up also changing the price. We were informed we would be offered help at the end of our trip and when we talked to customer service they said they can compensate us 108$! I am not mad about the $108 I am mad about my time being wasted a whole day that I could've been on the road. This move had been delayed a whole 32 hours. That is definitely dissatisfying on every level. I just really hope this could get resolved so it doesn't happen to other people. read more

After we rented our dodge Dakota we were almost in Colorado when motor flashed red so we pulled in a gas station and the oil was dark like needed oil change so I added a quart to get to our destination , the brakes were growling and passenger tires were low , tried to get a different car but were sent to a different budget that had no car to rent . What a nightmare! Finally returned from our destination ( miracle) and went to return our car and were told we would get 150 dollar return for our trouble and then after they looked in the car they found some dog hair so they said they wouldn't refund our 150 dollars after all ! Bullshit! We will never rent budget cars again!!'n read more

Came in early (0800) to see if we could pick up early. Had nothing, didn't offer to call another office and then went on to tell us our original reservation time 10:00 would not be honored. Do yourself a favor rent elsewhere. read more

Needed a last minute car rental. Small shop, but thankfully they had a car. When we arrived to drop off, there was a sign on the door stating they would be back. They store had barely been open 45 minutes and the person was gone. If one person is going to work a location, they should not be closing less than an hour after opening. Unacceptable. read more

Rented a moving truck 45 days in advance and showed up to pick it up and they said they didn't have one and had no clue if or when they could get one. Don't rent a moving truck here. read more

Made a preservation to get a moving truck several days before I needed it, went to pick it up and he said he didnt have the truck. Screwed me completely over because there was no call in advance to let me know and it left me high and dry read more

Reserved a 26ft truck over a week in advance for a one way move. Got to the location on move day and they didnt have a truck. Closest truck was over 4 hours away. The man at the front says they really dont rent trucks during the winter, yet I was able to do it online and no one called during the over a week since reservation. We had already hired and paid for help, offered through the budget website, and could not get that money back. He offered me 16 ft, which would not fit our needs, and said that it was not their fault. No ownership for THEIR mistake and no help either. Will never go through them again. Luckily, Uhaul saved our butts. Save yourself the hassle, Stay away from budget!!!!!!!! read more

Went to this location to pick up a rental car. I had called weeks before and reserved. I asked specific questions about debit card use, since I don't have a major credit card. The lady stated no problem. So feeling good about the way things were going. I reserved the car. The morning we went to get the car. They turned us away!! Could not believe it, even after what was promised on the phone. We went to, Enterprise Rental, they had us a car at a better price and treated us so good. Never again Budget read more