I went to the Columbia location and i usually use Catonsville and at that location they treat me…read morewell. Darren assisted me and wasn't that nice. I felt racially attacked when I declined collision insurance. I've never had a bad or questionable experience at Enterprise and was shocked. I talked to the manager when I returned the vehicle and he was supper apologetic and kind.

The outstanding customer service of first Perry on the rental and then Haley on the return is well…read moreworth mentioning. Next not to mention the car that Perry recommended to me for my trip--I'm ready to sell my car and go buy that one . Hats off and thank you again to Perry and Haley. Oh I almost forgot the lady who came out and drove rental over to my car so I can unload. I mean her exceptional service. I appreciate you each and I pray all your customers appreciate you because you're worth it thank you

5 stars ! What started off as a disaster due to other…read morelocations saying they had a vehicle and I show up and no vehicle this location took care of me! Shout out to David and christen ! Hands down ensured I was heard seen and made me feel like a true customer vs a dollar sign . They understood that previous locations did not assist me and went above and beyond to get the vehicle I needed . They also took the time to listen explain and made sure that the vehicle I received was clean enough ( stains in seat something they don't clean :/ ) but runs smooth and safe ! 5 stars !!!! If you need a vehicle go to this location ask for Christian or David !! They will make sure you get in a car !

Bad customer service, no sense of urgency or consideration of the customers time, also little to no…read moreselection. Employees were neglectful and seemed to care more about socializing than taking care of the customer in a timely manner.

I've rented 2-3 times from this location since I've lived in Laurel and never had an issue. Each…read moretime it's a smooth transaction and you are in and out the door within 15-minutes. The staff is always friendly and laid back. They don't seem to have the high volume of other rent-a-car places so they can concentrate on each customer. I would certainly recommend this place next time you need a car rental.

From the owner: Daily and Weekly Rental of Passenger Vehiclesread more

I went on line for a car. They advertised a weekend rental for $81. Save $9 if you prepay. It was…read moreonly as I was checking out that I noticed close to $50 in other fees. I called w/in 5 minutes to cancel. There is a $50 fee if you cancel. So do not prepay! Look closely at fees that are not shown in the beginning. Better yet, do not rent from budget! No stars

Be very cautious of your contract when renting form the new owner at Owen Brown. Told the customer…read moreservice representative I did not want insurance (have it via my credit card) and they put insurance on the contract and told me to initial here, here and here. When I returned car I realized what I thought was the standard credit card hold was insurance charges of more than $300 for insurance I had declined. They refused to remove the charges. Don't let them deceive you as they did me. Thieves!

This may be true for all Budget Truck rental places and a word of advise, if not absolutely…read morenecessary, avoid them like plague unless you want to be restless all the way until the reservation time (and you may or may not get a truck you reserved still). Couple of years ago, I rented a truck from them and had to make back n forth calls and eventually changed a location coz just like all previous reviewers said, you would most likely to find out when you call them that there was no truck for you at the location you reserved. You don't want that to happen on your moving day I suppose, so call ahead of time. The worst part is nobody answered he goddarn phone and if you miss their phone call that was it, you ain't gonna reach them ever. I had to talk to the regional inventory manager who first promised there would be a truck for me at the alternate location. Then the location called to tell me otherwise. Called back to get reassured and promised to be in contact next day. Got a vm again from the location with very contradicting info about the availability, and the inventory manager hang up on me and could never be reached that day. I was restless until the moment I went to the store (I was mentally prepped to be stood up but there were actually two trucks). To summarize, communication was extremely difficult, price was good. Not sure if it was worth the hassle though.

So I made a reservation for a 16' truck from Budget Truck Rental 2 weeks before renting. I had made…read moreall the necessary reservations, preparations, and hiring of help around having a truck from Budget. At 4:30 pm the day before the move (half an hour before they closed) I receive a call from the Budget truck location saying that they had no trucks from my reservation and the inventory manager would call me back. After waiting 2hrs, I decided that too much depended on the truck to rely on their "customer service". I was able to find a U-Haul truck 25 miles away at the last minute. I am glad I did! Because, the story is not over yet! I get a call at 7:30 am from the Budget inventory manager, saying that I had a truck waiting for me at another location. Note: My original pick-up time had been 6:00 am. I already had the U-Haul truck by that time, so I did not return the call. At 9:00 am I get a call from the second Budget Truck Rental location saying that, THEY did not have a truck either! It seems that the Inventory management in my area is not working efficiently. My final thought, If you are going to have an on-line reservation system, then not honor it. Take it down! Not honoring your commitments are equivalent to lying to your customers. Terrible experience! Real customer who never bad mouths anyone, unless they deserve it. You deserve it Budget Truck Rental. Reservation # 1808319244242. Probably the last time that I reserve from this provider.