I hate leaving one star but this warrants it. I rented a Cadillac over a month ago, when we arrived…read morewe were told there little cars left and we Ended up with a Jeep POS. The drivers side windshield wiper was not 100% and I was FORCED to buy a new wiper because again there were no other cars. Let's not even discuss the two ladies at the "preferred" window at the airport who both looked like they'd rather be anywhere else but their job, one was even doing a crossword puzzle as she was working. Though she seems more into the crossword than really helping us. My advice? Rent somewhere else, these people only want your money and don't care about your satisfaction. Probably the WORST rental car service I've ever experienced oh and they charged my card twice while I was on vacation. Utter train wreck.

I just want to acknowledge Roxan and how amazing and helpful she was. Her customer service is 5…read morestars.

We got a great Jeep Wrangler from Enterprise in Frederick Md. it was spotless and great to drive…read moreinto D.C. No one messes with a tank like that. We'll be sure to use this Enterprise office again.

Three words to describe this business: Understaffed, inconsiderate, rude. The lines and wait time…read moreare unreasonably long. They require an appointment but once you arrive no one ever cares about your time. They are never ready for you and your appointment.

5 stars ! What started off as a disaster due to other…read morelocations saying they had a vehicle and I show up and no vehicle this location took care of me! Shout out to David and christen ! Hands down ensured I was heard seen and made me feel like a true customer vs a dollar sign . They understood that previous locations did not assist me and went above and beyond to get the vehicle I needed . They also took the time to listen explain and made sure that the vehicle I received was clean enough ( stains in seat something they don't clean :/ ) but runs smooth and safe ! 5 stars !!!! If you need a vehicle go to this location ask for Christian or David !! They will make sure you get in a car !

Extremely low inventory. Friendly staff but otherwise. Useless. Folks waiting around for non…read moreexistent cars that never show up. Bleak experience.

I've rented 2-3 times from this location since I've lived in Laurel and never had an issue. Each…read moretime it's a smooth transaction and you are in and out the door within 15-minutes. The staff is always friendly and laid back. They don't seem to have the high volume of other rent-a-car places so they can concentrate on each customer. I would certainly recommend this place next time you need a car rental.

From the owner: Daily and Weekly Rental of Passenger Vehiclesread more

This may be true for all Budget Truck rental places and a word of advise, if not absolutely…read morenecessary, avoid them like plague unless you want to be restless all the way until the reservation time (and you may or may not get a truck you reserved still). Couple of years ago, I rented a truck from them and had to make back n forth calls and eventually changed a location coz just like all previous reviewers said, you would most likely to find out when you call them that there was no truck for you at the location you reserved. You don't want that to happen on your moving day I suppose, so call ahead of time. The worst part is nobody answered he goddarn phone and if you miss their phone call that was it, you ain't gonna reach them ever. I had to talk to the regional inventory manager who first promised there would be a truck for me at the alternate location. Then the location called to tell me otherwise. Called back to get reassured and promised to be in contact next day. Got a vm again from the location with very contradicting info about the availability, and the inventory manager hang up on me and could never be reached that day. I was restless until the moment I went to the store (I was mentally prepped to be stood up but there were actually two trucks). To summarize, communication was extremely difficult, price was good. Not sure if it was worth the hassle though.

So I made a reservation for a 16' truck from Budget Truck Rental 2 weeks before renting. I had made…read moreall the necessary reservations, preparations, and hiring of help around having a truck from Budget. At 4:30 pm the day before the move (half an hour before they closed) I receive a call from the Budget truck location saying that they had no trucks from my reservation and the inventory manager would call me back. After waiting 2hrs, I decided that too much depended on the truck to rely on their "customer service". I was able to find a U-Haul truck 25 miles away at the last minute. I am glad I did! Because, the story is not over yet! I get a call at 7:30 am from the Budget inventory manager, saying that I had a truck waiting for me at another location. Note: My original pick-up time had been 6:00 am. I already had the U-Haul truck by that time, so I did not return the call. At 9:00 am I get a call from the second Budget Truck Rental location saying that, THEY did not have a truck either! It seems that the Inventory management in my area is not working efficiently. My final thought, If you are going to have an on-line reservation system, then not honor it. Take it down! Not honoring your commitments are equivalent to lying to your customers. Terrible experience! Real customer who never bad mouths anyone, unless they deserve it. You deserve it Budget Truck Rental. Reservation # 1808319244242. Probably the last time that I reserve from this provider.