This place have my nothing but issues from the day I rented the car. First it was t clean the hatchback was sticky and I couldn't open the truck. I rented through Priceline and that was an issue. When I arrived they said I didn't have a reservation because I went through Priceline. They also said my insurance that I purchased through Priceline was useless and needed to add their insurance. I thought I paid for the rental through Priceline and made a deposit and the man told me know it wasn't paid so I had to deal with two holds on my credit card. Then he told me I could pay using ATM or another credit card when I returned which was not the case. I called and extended the rental and they gave me a total of $1200 and I returned it a day earlier and it was $1314. I asked if I could use part ATM and part credit card which was what was told to me prior. Now I'm told I can't. I said the amount you're telling me is more than I budgeted and returned it early. I asked why was it more and they couldn't give me an explanation. After paying with my ATM would they release the funds that were held on my credit card and was told no it will go towards the rental. I said I just paid the rental in full. Ryan told me I wouldn't be getting the hold released. At this point I have no confidence in this place and will watch my credit card and should have my $330 released! Frustrating! Trying to help the next person to choose a better place to do business and avoid the frustration I've had to deal with. read more

Drop off / return from a prior days rental in Los Angeles. Quick drop off and checkout. Nobody in line. As with all things Avis, take plenty of pictures to keep em honest. read more

See all

STAY away from this place they are crooks I had a emergency and I gave them a try took care of everything online and then went to pick up the car and was told that I couldn't unless I used my credit card when I had already paid with my bank card long story short it took them 3 weeks to refund me after 5 phone calls to their customer service and the office attendant was a jerk who said not his problem with no customer skills, I have always gone to Enterprise and never had a problem but gave Avis a try and that was my mistake, I am just wondering how many other victims they take the money from and don't pay back save yourself a headache and avoid this place nothing like Enterprise!!!! read more

Best place to rent a car for a good price. Love their customer service and how quickly they help me. The cars are great too for a very affordable price. Thank you, Avis! read more

UPDATE: one hour to return a car, are you kidding? DO NOT GO HERE They're located inside the target shopping center towards the back where party city is at. Bad location. Their cars are dirty, smells, and customer service is horrible! It took me about 40+ minutes to pick up my reservation. The older man helping me with the reservation asked me for my ID 3 times, which he had the whole time. The first car they gave me had pet hair ALLLLLL over! My children are severely allergic to dogs and cats. The second car reeked of smoke. While trying to get another car, the older lady mumbled under her breath, "well it's not like you're buying the car, you're just renting it." Okay lady, first of all, customers do not need to drive in dirty stinky cars. I believe they do not even check the cars nor clean them between customers. This is the first and last time I'm ever renting from this horrible place ever again. read more

Avis Rent A Car - Car Rental Near Me - Hemet, California

I checked into this location this morning hoping to write a really good review. Upon arrival I was confused as to where they keep their cars for safekeeping in this giant parking lot but it seems as if the answer is simply, they don't. They keep their cars right in this busy parking lot. We walked inside and weren't greeted, however, when we were helped it was a great experience. I didn't catch his name but the older gentleman was super personable and seemed very sweet. We both liked him a lot. He is actually the only reason for even 3 stars. Upon inspecting the vehicle, (mostly interior) the car is filthy! in a time like this, with a literal global pandemic going on, sanitary surfaces are SO important. Not only was it not sanitary, it was plain disgusting. There were finger prints on the inside passenger window, no interior floor mats(?¿tf?¿), sauce(???) on both sides of the center console, literal dust on window buttons, missing parts from the backseats, spills(?) on all seats. Purely gross. Should I really have to go out with my own Clorox wipes and scrub down a rental car before I'm able to leave on my 8 hour drive? I don't think so. I'm really hoping that they can make this right in the future because I have already cancelled enterprise for being royally up their own you-know-whats. Once we return the car we will definitely make sure to let them know because this is totally unacceptable. read more

See all

Only in Hemet, do you get a rental car full of pet hair! I was so disgruntled. It took me 45 minutes to detail it enough, for my mother and me to even ride in. I did contact the manager at the location. But, unlike Enterprise he didn't offer a vehicle exchange. read more

Best in town, hand down!!! Prices are legit. Thanks again guys.. much appreciated - Nick - Andre read more

Best customer service in Hemet! Busy? Yes they are busy but very courteous and friendly. The guys, especially the tall guy, is very knowledgeable and will get you the best deal possible! I'd recommend this location to anyone! read more

I had the BEST experience renting from here. The young man that works behind the counter. ( I can't remember his name) but it's the very young gentleman who told me he was from Pakistan I believe he said. Anyways.... He was BEYOND ACCOMMODATING!! I had the EASIEST time renting my vehicle and the young man who helped me was just the nicest most respectful young man I would recommend this place to anyone looking for a smith rental process. read more

The best non airport rental facility I've ever rented from. Yahia was very knowledgeable and accommodating. As I live up the mountain in Idyllwild this will now be my go to rental location read more

Reserved a van a month in advance. I'm in San Diego county, and this was the closest location to me. Got a call the day before I needed it telling me they didn't have one. Rather unsympathetic, unprofessionally I was told I was out of luck. Countless hours on the phone, had to pay more, and drive to Palm Springs to get a van. The initial rep told me he'd discount my total, but 'couldn't do it' when the tine came. The entire company has some of the worst customer service I've ever experienced, and I'll never deal with them again. I was cheated, and lied to. This was my first and last time being an Avis customer. read more

DO NOT PREPAY!!!! They will not refund any part of the rental for prepaid rentals. This particular disclosure is at the end of a loooooong terms and agreement section that they know nobody reads. I accept some of the blame as a consumer. However this type of business practice is underhanded and does not generate repeat business. When I called Avis customer service they did not even pretend to care or try to help. They simply said, "no". When I asked if the unused balance could be applied to another rental, the person I spoke with could not even understand how that would work. Needless to say I will not be booking with Avis and will make sure to read the 82 pages of fine print before booking with ANY car rental company. I hope the $70 bucks was worth it Avis. read more

DO NOT prepay for services you may not need, you will be penalized for trying to be safe rather than sorry. Our car was due to be in the shop for 2-3 days. So being the responsible people we are, we rented a car for 3 days to be safe. Mechanic called us to say our car would be ready on day two, so no need for the rental on day three. Upon returning the car 24 hours early, we inquired about a refund. We were denied. We will not be receiving our money back despite the fact that no services were rendered for the third day of our rental, because we no longer needed the vehicle. They are keeping money they didn't earn and have no right to. Furthermore we previously entertained the idea of renting a car for an upcoming trip of ours and asked if the funds might be used as a credit for a rental for this weekend. We were denied. After speaking with customer service we were again denied and in no way made to feel that they were remorseful about the situation or interested in keeping our business. Absolutely disgusted, this business is adding no value to this city and is providing no value to its people. I'm stunned at the poor and predatory business practices displayed by the company and staff alike. read more

I had a great experience renting from Hemet Avis. pucking up the car was quick, Yahya was super professional and helpful. Drop off was just as smooth. read more

Terrible terrible location, extremely understaffed. No one is ever up front, they have a sign that says I'm in the back, please call me. How unprofessional. Then after called four times was told to hold on and had to proceed to wait 12 minutes for assistance just to have the rudest service ever. Do yourself a favor and do not come to this location EVER read more

They suck ass they cancelled on me last minute , customer services trash in the whole company should be shut down because they don't know how to treat customers, right read more

The part I didn't like. I booked through Expedia and through Expedia I purchased full coverage. The man at Avis tried to sell me insurance from Avis. I said I have insurance already why would I pay for it twice? He said because if I do use my insurance Expedia would make me pay the full cost up front and with Avis I would be able to let you guys handle it. So I responded "so it is a matter of convenience?" He gave an answer not saying yes or no. I felt like he was trying to trick me into buying insurance twice. This is a poor business practice and sneaky for the old people who rent cars and the young people who rent cars. He tried to make another $75 off of me. If a customer tells you they just bought full coverage do not try to sell them YOUR insurance on top of it to make more money for yourselves. That is ugly and dishonest. read more

I was looking for an affordable car rental in Hemet and came across Avis / Hertz . Made a reservation and went to pick up the car, pleasantly surprised .was ready on time.clean and with a full tank of gas something that I haven't had in any of the towns other companies in a long time. Got a fantastic deal and a great gas mileage car. Very please with the car and the service. Not a luxury office but outstanding service. Found my new rental place in Hemet. read more

Incredible experience her twice in.a row Yahya has excellent customer service and they were very accommodating. I'd recommend this location to all my friends and family read more

Made a reservation for a Toyota Camry, paid for it gotta call 5 minutes later saying that they have no cars available, now they said we can't get our money back for 7-10 business days how does that work horrible service charged us, took our money we can't get car and now our plans our ruined. I would never recommend this place to anyone. Beware read more

Do not like this place, I was looking to rent a car for 5 days, I made a reservation online for a car and I made sure I read all the details before going it says online you CAN use a DEBIT CARD, when I arrived to Avis the man said NOPE only credit cards accepted he said they check your credit WTF never heard of that. most people in the city of hemet prob don't have credit cards. Plus the guy was rude. They just lost out on $150 bucks. read more

I reserved a full-sized "E" class rental for pick-up at the French Valley Airport in Murrieta, CA today. When I prepared to leave to pick-up my rental I just happened to check my confirmation and realized that the Avis Operator had scheduled pickup an hour from my home. I had to drive an hour for pickup (and will have to drive an hour to return the car). :( I was put in a water-spotted and filthy mid-sized car that reeked of marijuana and body odor--not the "E" class that I had reserved. When I called Avis they made a small discount to my week-long rental fee. I don't think that my guests will even fit comfortably into this car. Their comfort in a larger car was the purpose for the rental. Had I known that this bait and switch would occur, I would simply have driven one of my own cars. No other remunerations were made my Avis and I will not be using Avis again. The counter attendant began to process my placement in a Lincoln TC and changed to this other car mid-stream. I feel that he was operating from a place of racially motivated bias and I don't appreciate being treated in such a prejudicial fashion. Save yourself the hassle of having to accommodate dishonest, ill-motivated people. I would sincerely suggest that you do your business elsewhere! I found this experience to be demeaning and profoundly frustrating. read more

Excellent! Vsman has always been very helpful and offered excellent service. Have rented several cars from this location and have never had any problems, and would recommend this location for any rental needs. read more

We were nervous when we saw 2.5 stars but it was the only nearby car rental location so we went for it. The car we got had incredible gas mileage and was great for our trip. Prices are great. Shoutout to Matt who works there -- great guy all around! Works hard and great with people! If we're in this area again and need a ride we'll definitely come back again! read more

I recently had the absolute pleasure of renting a car from the Hemet, CA, Avis/Budget car rental agency, and in all my years of renting cars, this was by far the very best experience I have ever had. Thank you so much for making things so easy for me. I will always go through this exact agency for any rentals in the future. read more

I rented a car from the Yuma Avis and it was a tin can on wheels, dirty, there were stains on the seats, I was not happy. Being as sick as I was I did my best to get to the Hemet location by 1:00, when they close. I got there at 12:50 only to be berated by this old rude woman that I need to get there by 12:30. The older man finally comes in and checks my car in all while she's rudely speaking in another language about me to him. I'm a tuff chick but having lost my Dad in July from cancer and watching it slowly destroy my mother, I almost left in tears. I've been going back in forth from Perris to Yuma to Phoenix since July and I was just done with them after this incident. To the old lady, compassion goes a long ways! read more

I've had to rent from this location several times and it's always been bad customer service but I've put up with it because it's the only convenient car rental place in Hemet. But no more. The owner is so rude. He's also very sneaky so check your final receipt carefully. He has charged me $60 late return fee when the car wasn't late, he's tried charging me a rental extension fee when I purposely booked two separate reservations so I wouldn't be charged that fee. Today, we waited over 30 min while he was on the phone just to check out. When my husband told him he couldn't wait anymore, the owner yelled at my husband that he "better not mess with his business" and that he wouldn't rent to him anymore if he complained again. On top of that, the cars are dirty and gross. I've had cars with dog hair and trash left inside and cars with expired registration. It's located in the Target shopping center so there is no car wash facility. I know they never clean inside or out. I took the car today because I was in a bind and had to and the owner made sure to give us the dirtiest car he had. From the picture you can see the outside is covered in dirt. read more

Avis Rent A Car - Car Rental Near Me - Hemet, California

Had a 8 passenger SUV reserved. Avis called us twice to firm we were coming. We arrive for pickup and felt like I was on a Seinfeld episode. Of course our car was not there. They did offer a car but the car was so filthy. They did offer us a lower rate because they wanted us to take the next two hours getting it detailed. Not fun will not use them again. We were renting for a Christmas Party very disappointing. read more

These guys were great! They assisted me with exchanging a problematic rental I received from another location. No hassle and super professional. Thumbs up for these fellas! read more

Rented a car for a weekend trip to Vegas. The car was in great shape, and I got a really good deal. The gentlemen who helped me when I picked up and dropped off the car were very nice and had me in and out quickly. Sunday hours would have been nice, but that's the only knock. read more

This rental location is the best! These guys provide the best customer service, I will never rent from anywhere else. They accommodate for everyone's needs, provide great vehicles and options. Best rental location. read more

This place is a joke. I reserved a truck online through their website. I prepaid, got a confirmation email, a confirmation phone call the evening prior to picking up the vehicle. I get there in the morning to pick up the truck, and guess what? They don't have trucks at that location. So why was it even available online to begin with? And at no point did they think to call and tell me beforehand. Nope. Had to cancel my plans, and then to boot, 5 days to get my money back. Funny they took it right away, but can't give it back right away. And I get it back in 2 separate refunds. Total BS. Wouldn't recommend this place. read more

Only gave 1 star because they actually had an available vehicle when Enterprise did not. However, have you ever been told you don't get a credit when you bring the vehicle back 2 days early? Have you ever been told you had to pay $160 to have a vehicle cleaned when you bring it back? I havn't ! Until now!! Or.. that if you just slip the guy $30 bucks, he'll call it even? Nope, me either. But it happened to me at this location. The car wasn't even dirty. We ended up keeping the extra 2 days since we were not getting our credit and vacuumed out the vehicle ourself. When I finally took it in, they were not open. Business hours, 8:00 am. Sign on the door, be back at 9:00. Had to sit an hour and wait. I will never use Avis again!! read more

Avis Rent A Car - Car Rental Near Me - Hemet, California

Bad experience all the cars were filthy inside & outI have rented cars before and from what I've experienced they clean them inside and out before renting them?!?! Not these we took it home and had to wash it to see out the windshield to go on our Honeymoon. Never rent here again! read more

The wait time is long and the cars are filthy. They do not clean out after someone uses and for the money I spent I should have a cleaned out car. I found someone's old shoe in the trunk area, the cup holders were gross and had spilled drink all over, the dash was covered in dust, and the floor was covered in dirt and rocks. They will not be getting my business again. read more

Horrible service with a fake "nice guy" attitude from Karym. My friend showed up to pick up a pre-reserved rental, 20 minutes before closing time. This guy was so eager to lock up he told my husband his card was declined and it was too late to try another one because he was closing. He proceeded to turn off all the lights and lock the doors kicking my friend out. When I called the third party reservation company to complain, they called Karym to find out what happened and he lied to them. He told them my friend showed up 10 minutes after he was closed. Clearly that couldn't be true or he would have never seen my friend because he would have been closed. On top of that he tried to charge $10 a gallon for gasoline because the fuel gauge wouldn't go all the way to full even though we filled up the tank. So we had to drive around the parking lot until the fuel gauge went up 2 full and then drive back to return the car. Once we returned we left the car running so he would see the fuel gauge and when we walked into the office he told us we had to go get the keys and bring them to him even though he had to walk out to check the car anyways. What a piece of s*** human. read more

Great service!!! Jeff faxed a copy of my bill to my office for reimbursement!! Easy pick up and easy drop off!!!

This review is for the Budget Rental which is a joint rental with Avis in this establishment. I prepaid for a full-size rental from Sunday to Saturday for $185. During the week I called to extend for 1 more day returning the rental on Sunday. I left with a full tank and returned the vehicle with a full tank. Kary has such a great personality and customer service that when he checked me out I didn't think twice to look at the receipt ( yes, my own fault). Later that day I check my bank account and notice a $176 dollar charge to my credit card. I call customer service and the rep tells me that I got charged for $123 for not returning the vehicle with a full tank. I told them I stopped filled up the tank right before I turned it in. I have my gas receipt dated and time stamped only minutes before I returned the rental. The rep proceeds to tell me that all the 2019 model rentals are linked by computer and it shows them tire pressure, oil pressure, fuel left and I left only 4 gallons in the tank. He then tells me it's a valid charge because the computer is right. Long story short, check your receipt before you leave and there are better options to renting then from these frauds. I also have another pending $76 charge from them. Budget sucks! Customer service will tell you that the computer is never wrong. read more

Astonishingly poor. An independently operated outlet that fails to meet Avis corporate service standards. Strongly recommend avoiding if possible. In addition to the glacially slow service, the operator continues to run the fuel top up scam that customer oriented rental agencies dropped years ago, charging extortionate "service" fees to top up fuel tanks. It's frankly shocking that the practice still continues. read more