Reserved a Full-Size car from November 21 thru November 24…read more Took a Lyft from the car repair shop to Hertz 1401 w 22nd Street Oakbrook IL. Arrived at scheduled time of 10:30 am to find out my vehicle class was not available. Was offered a downgrade for the same price of a ugly little Kia Sol Subcompact. I was not happy however they did not care! I called around and made reservations with a different car company. had to take another Lyft ride out of there to retrieve what I could not get from Hertz. Needless to say was frustrated. I lost a lot of time and money. One of the worst rental experiences that I've ever had. The next time I need A Car rental, it will not be from Hertz

After my experience with this Hertz and its absolutely exemplary attendant, I just want everyone to…read moreconsider renting cars instead of owning them. Do you really need to own an SUv or might it be better to just rent one occasionally? How about shopping errands? Maybe schedule once a month and rent a car-- save the day to day expenses? Yes' I was treated with kindness and respect at every moment. An easy 10/10

I rent a vehicle a minimum of 2x per year, when I go on my 2K+ driving trips. I always us…read moreEnterprise because I have shopped around and even with my AARP and alumni discounts, Enterprise is still the best price and provides the same quality vehicles. In early June I went to MN fishing in a lovely Chevy Trailblazer. The vehicle was a pleasure the staff where very helpful, allowing me to chose the SUV that would suite me best and told me, "if I didn't like before I left bring it back we'll exchange it". The drop off was easy. Leave it Sunday night and throw the keys in the drop box. Above all else, the staff is exceeding kind. It's tough to find good customer service, but this facility has it nailed down.

first off every single person at this place deserves a raise. They all were working so hard yet…read morenone of them showed any signs of stress. They were still extremely kind and considerate. They helped me out so much they helped save me money. They were just simply simply amazing. times that I was there it was almost closing time, and there were so many people still there waiting. People are coming in at the last minute yet the guys still kept all their composure and were very very kind. I truly hope that they are compensated well because they work very hard their kindness so much.

This location provides exceptional customer service. Owner/manager is personable and professional…read more He helped get a left-behind item mailed back to us despite his many other responsibilities on a busy day.

Made a reservation. Got there and they had no cars. They made me call customer service to get a…read morerefund which takes 5-7 business days to hit my account. If I could rate 0 stars, I would.

Prepaid rental through AARP app. Picked up dirty car in San Antonio. Returned car 2 days early and…read morewas told no refund because rental was prepaid. Spoke to customer service 4x, was hung up on Agent at airport unable to resolve issue. Disputing charges with bank. Also, they ask for addition $250 deposit on pick up. Stay away!

I was greeted by Vickie. She attended to me immediately and answered all of my questions especially…read moreregarding the insurance requirements. I was concerned that I might get a "junky" car since I was trying to rent a car TWO DAYS BEFORE the start of the Labor Day holiday weekend. I needed a vehicle to get to an upcoming housewarming party that had been planned for two days later. The car was a late-model Nissan Sentra which gave me the opportunity to try out some features that my current vehicle does not have. I LOVED the push-button ignition and rear-camera display! It will be something that I will look for in my new car. The return was easy AND quick. Vickie was not on duty, but the franchise owner was also efficient and helpful. I recommend parking along the east side of the building if parking is limited. The front parking area is limited. Here are photos of my rental car.

originally rented a 7-seater from Budget, but they called the night before to tell me they didn't…read morehave any cars (why let me reserve if you don't have the vehicle?). I then switched to Avis (not realizing they're the same company and in the same location). I called them after reserving online and they assured me they had the 7-seat vehicle I needed, but when I arrived today, of course no vehicles available, and I'm left scrambling to find a solution. Why are rentals companies allowed to offer vehicles online if they won't be available?? Terrible and infuriating experience.

Ms. Vicky provided outstanding customer service and made sure I was able to quickly pick up a…read morevehicle that met my expectations. She was friendly, efficient, and genuinely focused on making the rental process easy. I highly recommend this Budget location in Lombard on Roosevelt. I wish every car rental experience was this smooth and hassle-free!

Terrible experience. I had to rent a small moving truck almost two weeks ago and when I arrived for…read moremy pick-up, on time, I waited almost an hour. Only one person was working in a tiny little office trying to do the best she could with "supposed" computer issues and more and more customers streaming in. The agent was very slow at her job and did not explain the rental agreement very well. I was misinformed on how the tolls work, as I forgot to bring my iPass with on the trip. Now I need to contact the Illinois Tollway to straighten out the pay by plate tolls before I get fined by Budget! Pay by plate does not post on the iPass website, which I was originally told. Budget uses Plate Pass and gets billed automatically from the IL tollway I learned. Total moneymaking scam, in my opinion, so they can fine you on top of billing you for tolls. I should have gone with U-Haul. Never using Budget again and this location is terrible. Horrible experience. Shameful. I will be posting on additional online review platforms until Budget makes things right.

Is it possible to give 0 stars? My car needed some body work, and I arranged a rental through my…read morecar insurance app. I called twice before my rental date to confirm, but both times were met with a hurried reply. They were unable to pick me up, despite me calling a day ahead. So I spent $10 on an Uber ride there. They open at 7:30, but I was told they couldn't have a car ready until 8:30. When I arrived at 8:30, there was a sign on the door - saying they had stepped away and would be back in 30 minutes?! Not looking good, and I do not even have a rental vehicle yet...I called the number on the door, and was advised she would "be there in 5 minutes". When she arrived she said "hi" and that was it. I dropped my vehicle off to be repaired at 7:30am. It is now 9:00am and I am back home with my rental car. The vehicle is nice, clean and runs well. I am now very sceptical of this Hertz location and am already anticipating issues when I return the car.

Updating my review again as this location now has more bad management and less competent people…read morerunning the location. I rented my car again from this location. First, I had to wait for 45 minutes before even the representative showed up. Then, the car he gave me had very high miles, mechanical issues and was in very dirty inside and out. I also found pieces of garbage in the trunk of the car. There were spilled soda stains (sticky with dirt and grime), on door handles and seats. The car made a weird noise when turning - like wheel is gonna fly away. Surprisingly, while I am president's circle member, I should be getting a car in a better shape, I got the a rundown car that needs mechanics attention right away. I called the location to report these issues and guess what - they told me that they rented the car in perfect condition and they can't do anything about it. Make me feel really regret my decision to rent from this location. Bad Management, Bad attitude, Bad customer Service and Bad conflict resolution training. This location should be shut down immediately.

Great experience, the pickup and drop off was seamless. No hidden fees and I will definite rent…read morefrom this location again.

-5 stars!! Lombard LL7, Lombard IL…read more The man that answered the phone at Lombard LL7, Lombard IL in response to my concern regarding an erroneous reservation under my name and email address is the most vile "service" agent ever dropped out the waste end of the most filthy creature on the planet! If I knew his sorry name I would curse anyone and all that shared it. Horrible customer service! He talked over me, was excessively rude and hung up on me after blurting out an 800 customer service number. This would have been the location the car would've been picked up yet he claimed he would have no information about that. If I were the president of Avis I would travel any distance to personally terminate this person's employment and further blacklist them from any job other than excrement collection. I received email confirmation about "my" car rental 950 miles away. In a state I've never visited, nor am visiting currently or in the immediate future. Had it not been for the kind, considerate, polite assistance from 2 customer service agents for Avis I would immediately write this company off as a permanent boycott /never purchase. But they saved the day. Lombard jerk- choke on it!

Excellent experience. The office is clean and convenient. Staff is professional and accomdating…read more The manager Drew is particularly eager to assist and make the rental experience easy and fast while inspiring confidence that the vehicle will be great. And it was. I recommend this location without any disclaimers. I will return, for sure, when I need a rental again.

Rnterprise Lombard was amazing. I forgot my handicap sticker in the car I rented. They were amazing…read morefrom start to finish. so so helpful they call and check out if needed the car long then the originally planned. I will definitely go to them for all my car rentals going forward. The Petersohn's