Great experience, the pickup and drop off was seamless. No hidden fees and I will definite rent…read morefrom this location again.

-5 stars!! Lombard LL7, Lombard IL…read more The man that answered the phone at Lombard LL7, Lombard IL in response to my concern regarding an erroneous reservation under my name and email address is the most vile "service" agent ever dropped out the waste end of the most filthy creature on the planet! If I knew his sorry name I would curse anyone and all that shared it. Horrible customer service! He talked over me, was excessively rude and hung up on me after blurting out an 800 customer service number. This would have been the location the car would've been picked up yet he claimed he would have no information about that. If I were the president of Avis I would travel any distance to personally terminate this person's employment and further blacklist them from any job other than excrement collection. I received email confirmation about "my" car rental 950 miles away. In a state I've never visited, nor am visiting currently or in the immediate future. Had it not been for the kind, considerate, polite assistance from 2 customer service agents for Avis I would immediately write this company off as a permanent boycott /never purchase. But they saved the day. Lombard jerk- choke on it!

Ms. Vicky provided outstanding customer service and made sure I was able to quickly pick up a…read morevehicle that met my expectations. She was friendly, efficient, and genuinely focused on making the rental process easy. I highly recommend this Budget location in Lombard on Roosevelt. I wish every car rental experience was this smooth and hassle-free!

I reserved a car the night before I was supposed to pick up at 9am and than got a call at 8:30 from…read morethe location from a very unprofessional woman telling me they have no cars available. She than asks me what I was going to do with the car if I would have gotten it!! who cares and why are you asking me that!! I will never use them again. i cant post with 0 stars

I have been renting cars for years from O'Hare but live close to this location and decided one day…read moreto try renting from here instead. WOW!! How convenient and so much less expensive than the airport with its ridiculous fees and Chicago taxes. The Best Part? The professionalism, courtesy and helpfulness of the manager there, Jimmy. Jimmy was extremely kind, pleasant and really seems to love his job. Because of Jimmy, I will be returning often.j Thanks.

Was involved in an accident that the other driver was found at fault. Gieco set up my rental and…read morehad a car reserved for me that the Lombard location. I show up to grab the vehicle and I patiently wait for the worker to answer two phone calls (me trying to be polite instead of interrupting after waiting a considerable amount of time) and then am told "you didn't come in yesterday" when I told them I was notified that Thursday or Friday I could pick up my rental they told me to come back another day instead of trying to help me locate a vehicle same day. Which I needed to have today. I'm standing inside of the store and can hear the worker call his boss and tell him can't we just give him the Rogue? And the manager told him we just got that though and not to give it out. So apparently wasn't good enough for some accommodations and took my business elsewhere.

Rented many cars through the years and never had so many problems. First when I needed to extend my…read morerental another week, I was told I'd be charged the same amount as my previous week plus a change fee of $10.00. When I brought the car back they charged much more then the agreed amount. It took Multiple phone calls and two attempts til they finally got it right and refunded the correct amount. Now I discovered they charged me $21.25 for tolls. I went through 3 tolls heading to my mothers and paid within the 7 days on line. On my return to bring back the car I paid cash Gave them the authorization code for payment and will deny payment n my credit card. I had 4 tolls total equaling $6.00 but they're trying to charge me $21.25. Never will use again,

I've rented from this place twice in the past 6 months, once for a 12 passenger van, the other for…read morecargo truck. On neither occasion was the vehicle I reserved available when we went to go pick it up. For the 12 pass van, I was offered a large suburban with three rows that seats eight. For the cargo van I was offered something with half the capacity as what I reserved. The only positive was that the person working there eventually gave us a reduced rate. Enough so to take the edge off of getting screwed. However, I'd be most happy if the vehicle I reserved ahead of time was ready at the time I requested at the rate I agreed upon when the rental was made.

Really terrible experience at this Hertz. I had placed a reservation through work to pick up a…read morestandard car here. Let me begin by saying that this is against Hertz as a company and not the people who work at this location. My reservation time was 5pm. I had arrived a little early (about 4:45) to get the car and there was a sign on the door saying that they're sorry for the inconvenience, however, they would be back in 20 minutes. To call a number listed for assistance. I immediately called the number and the person over the phone said that they would be back in 10 minutes, not even. As I'm sitting in the car, I notice that other people are walking up waiting outside the door as well. I got out at about 5pm and they're still not there. I start talking to the other people who have been waiting since 4pm saying that when they called they were told they would be 15-20 mins. I had found out through them, that the only 2 people working left to go and get a car for another reservation. The 2 people who worked at this location finally showed up at about 5:15, a half hour later, with 2 cars. By this point, there were 3 people waiting. The initial reason why they left to get a car is because the one reservation's car was not there. They brought back the wrong car for the guy and he was FURIOUS. They had made him wait for over an hour for a car he reserved and then brought the wrong type of car because the one he initially reserved was unavailable. Thankfully I was taken care of within 10 minutes and left with my rental. A Hyundai Elantra with only 6,000 miles on it and Sirius XM Radio. I am unsure of how this works, but this is how I perceive this - I do not think that this is the fault of the people who work at this location. I feel that this is completely the fault of Hertz as a company. How are you going to have a location that has AT MOST 2 cars?! How are you going to have reservations pre-booked at this location and NOT have the cars that were reserved? How is this the responsibility of 2 people who work here? How can you run a business when you make the people who run the office, also run the vehicles? Working in customer service for the past 10 years - the people at the location are doing the best they can with what they are dealt with. They were nice to me and got me in and out quickly (once they were physically there). The location is extremely convenient for me as it would suck to go all the way to the airport for a car. I was disappointed with Hertz as they are a large company and should know better. Even if this is a franchise, your name is still on the building. The only reason I even give the 2 stars is because the people were nice to me and the quality of the car I received was decent as it was practically new.

Is it possible to give 0 stars? My car needed some body work, and I arranged a rental through my…read morecar insurance app. I called twice before my rental date to confirm, but both times were met with a hurried reply. They were unable to pick me up, despite me calling a day ahead. So I spent $10 on an Uber ride there. They open at 7:30, but I was told they couldn't have a car ready until 8:30. When I arrived at 8:30, there was a sign on the door - saying they had stepped away and would be back in 30 minutes?! Not looking good, and I do not even have a rental vehicle yet...I called the number on the door, and was advised she would "be there in 5 minutes". When she arrived she said "hi" and that was it. I dropped my vehicle off to be repaired at 7:30am. It is now 9:00am and I am back home with my rental car. The vehicle is nice, clean and runs well. I am now very sceptical of this Hertz location and am already anticipating issues when I return the car.

I rent a vehicle a minimum of 2x per year, when I go on my 2K+ driving trips. I always us…read moreEnterprise because I have shopped around and even with my AARP and alumni discounts, Enterprise is still the best price and provides the same quality vehicles. In early June I went to MN fishing in a lovely Chevy Trailblazer. The vehicle was a pleasure the staff where very helpful, allowing me to chose the SUV that would suite me best and told me, "if I didn't like before I left bring it back we'll exchange it". The drop off was easy. Leave it Sunday night and throw the keys in the drop box. Above all else, the staff is exceeding kind. It's tough to find good customer service, but this facility has it nailed down.

Local staff was helpful but Enterprise overall are making the rental process more stressful, trying…read moreto secure a vehicle. For example, I had an emergency I had a need for a rental vehicle. They accepted my debit card, which was great as I didn't have enough of a balance on my credit card. However, when accepting paystubs as one of their qualifiers to use my debit card, they refused my VA & SSDI disability letters as proof of income. I don't work. My verified form of income is from the federal government, but that's not good enough for Enterprise, apparently. I had to jump thru hoops, when I was already stressed out, to provide other documentation that would satisfy them. Also, I've been renting from Enterprise over the course of MANY years & in the past, they would take a deposit. Not only have they upped their deposit amount, but now they also charge you the deposit AND cost of the rental upfront. It used to be, you pay a deposit, when you return the vehicle, they deduct the charge for the vehicle out of your deposit, or you pay the difference if it cost more, if you so choose. They put an almost $700 charge on my checking acct for 3 days of a rental & my rent check bounced because of it. So not very happy that I'm potentially facing an eviction notice because of that. There's other rental companies out there, I might be more inclined to use over the nonsense Enterprise puts you thru to rent now. It's honestly not worth the aggravation. *The 1* review is for Enterprise itself, it is in no reflection of the local staff, who were professional Enterprise has become such a scammy racket, I'm absolutely DISGUSTED by this company I used for YEARS. I recently received an email abt missed tolls from the rental I had. Now, I had my transponder in the vehicle w/me. Enterprise did NOT give me a proper way of displaying it, like in the past. I tried putting the transponder on the dashboard, but it kept sliding around, so I put it in the center console. My transponder picked up some tolls, others it didn't. Now, I have no problem paying for missed tolls. In fact, I went down to the toll authority in person in an attempt to have them charged to my transponder. I wasn't able to do that, because they had no outstanding tolls tied to that rental vehicle. Enterprise paid the tolls but then assessed me a $20 fine on top of less than $8 worth of missed tolls!! So I called Enterprise. Literally got bounced around back & forth being told I needed to call this #, to get THAT person on the line telling me I needed to call the FIRST # I called! Finally got somebody else, who told me that the State of Illinois assesses them a fine for missed tolls, which is absolute bull. If I miss a toll, I can go online & pay it & I'm not charged a fine. The woman I spoke with told me there were 5 tolls that were missed, that added up to $7.70. 5 tolls, that's it. She sent me (via email) a breakdown of the missed tolls. I'm in the process of disputing the "fine," which is a crock, as I said before that I wouldn't be charged a fine by the state for paying a missed toll, so why is Enterprise trying to feed me that bull? Especially since those tolls would've never been missed if they gave me a way to properly display my transponder in the first place. The kicker to all of this? I was told I had 5 missed tolls. FIVE. That's what came up on the history when the woman I was on the phone with pulled it up for that vehicle. So why did I get yet ANOTHER email yesterday abt MORE "missed tolls" & charging me yet ANOTHER $3 & some odd cents? I feel like I'm going to be in a neverending cycle of Enterprise stealing money out of my account for "missed tolls." You know what the kicker to all of this is? I'm a disabled veteran. I'm on a fixed income w/my disability compensation & Enterprise has no qualms abt thieving from a disabled veteran. Let that sink in before you think abt renting from this company. They lost me as a customer & I used them for DECADES. I am doing more back & forth disputing these charges. Tolls that are 75¢, Enterprise is charging me $1.50 & $1.60 for those same tolls. I sent them proof of the tolls my transponder actually picked up. They're running me in circles w/excuses. At this point, I'm abt to file a complaint w/the Better Business Bureau. This is no way to run a business. Enterprise NEVER used to be this way, I don't know what changed, but I am sharing this experience w/EVERYONE, especially fellow veterans. I'm appalled that this company willingly scams veterans, or anybody for that matter, but scamming a disabled veteran is exceptionally abhorrent. Never using Enterprise again. They are NOT the only rental company out there, they need to remember that. And to recap, this review is no way a reflection on local staff, it's Enterprise itself.

originally rented a 7-seater from Budget, but they called the night before to tell me they didn't…read morehave any cars (why let me reserve if you don't have the vehicle?). I then switched to Avis (not realizing they're the same company and in the same location). I called them after reserving online and they assured me they had the 7-seat vehicle I needed, but when I arrived today, of course no vehicles available, and I'm left scrambling to find a solution. Why are rentals companies allowed to offer vehicles online if they won't be available?? Terrible and infuriating experience.

Terrible policies. The person at the desk was trying to be helpful, but was really inept- sending…read moreme to another location. They made the beginning of a trip extremely and unnecessarily stressful. I will not be renting from them again.

I am happy to say I had no issues at all at Hertz. I realize I'm a lucky one because there is an…read moreinsane shortage of rentals right now, but it all worked well for me. I flew into O'Hare but ended up renting all the way in Glendale Heights. Renting in Glendale Heights vs O'Hare made a $500 difference in the rental. No I am not kidding. That is how nuts rentals are right now. I have great friends who took me to/from the airport each way so it didn't end up being a huge hassle. The guy working the front desk was friendly, quick, easy to work with and personable. Getting through the check in process was very fast but waiting for the rental took a bit of time. I think I waited ~20 minutes after checking in for the car to come back from an oil change. It was freshly washed though, so that was nice. I don't think they checked the car thoroughly before handing it off to me because I found a Reese's Peanut Butter Cups wrapper between the seats (it was hidden but grossed me out & made me hungry at the same time when I found it). Plus, there were some fishing hooks hooked into the trunk which my friend was able to pry off. Returning the car was even more simple, just returned the keys and I was good to go! Was my experience perfect? No, but it wasn't bad in any way and I would recommend and rent from this location again.

A long time ago Seinfeld show accurately described and predicted how rental car companies work…read more "They know how to take a reservation but not how to hold one". Their policies in fine print are excruciatingly complex and it's never in your favor. Want a nice luxury sedan too bad you had a reservation and paid in advance we don't have one and don't care. Was stuck an hour on the telephone to get my money refunded for the econo box they downgraded me to while the npc just sat there on his phone watching Tik Tok videos. Note: The car was the worst part of our trip which was cross country. Please don't make the mistake I made since I was in a hurry to get out of this hole; Gave us a half tank of gas but expect you to pay for full on return. Please get it in writing how much gas was in the tank. A Gold member does not mean anything nor you get anything beneficial from them. Its a worse experience than shady dealerships but at least you know what you are getting into from them. Sadly Hertz mission statement should now be "To be the lowest quality, highest cost and most painful customer service rental company in every market we serve, we only create value for our shareholders."