I had my car repaired in June from an accident and I choice this particular enterprise because the…read moreother one on central ave wasn't to my liking. The first car I received was great until the air in the had a very slow link so I called and explain to them the situation and offered me another car. The customer service was very friendly. It took a while because I had to wait but the conversations were on point. I even had to extend my reservation because my car wasn't ready and didn't have any problems. My one issue is that I had to put $100 downs from out of pocket, but I blame the insurance for that. Would recommend this spot.

I dropped off my car at Caliber Collison today because someone hit my car while it was parked…read more When I got picked up in the Enterprise van, the gentleman that picked me up had on a suit and looked super professional. The van smelled clean. Isaiah was working with me to get me into my rental. He was very polite and friendly and got me in and out with no problem. I was maybe in there 20 min. I had an amazing experience. I hope the rest of my rental time and return is this pleasant.

Exceptional Leadership and Customer Service I lived in…read moreBowie, Maryland, for 22 years, and during that time, the Bowie Enterprise location was where I routinely rented vehicles. Over the years, I had the opportunity to interact with many employees, but one person consistently stood out above the rest Tajuana Merella. From my very first encounter with Tajuana, it was clear she possessed something special. Her customer service was exceptional, but what impressed me most was her temperament. She remained calm, respectful, and professional, even when dealing with difficult or unreasonable customers. She knew how to de-escalate situations while remaining firm when necessary. Her professionalism was never dependent on the circumstances--it was consistently outstanding. Tajuana is polished, confident, and carries herself with the presence of an executive. She has a warm spirit, a genuine smile, and excellent emotional intelligence. She instinctively knows when to put customers at ease and when to focus on resolving an issue. Those qualities cannot be taught they are the hallmarks of a natural leader. After recently moving to Oxon Hill, I was pleasantly surprised to discover Tajuana had been promoted to Branch Manager. Seeing her in this leadership role came as no surprise to me because years ago, while she was still in Bowie, I told her I believed she was destined for bigger things. This promotion is long overdue and well deserved. As Branch Manager, she sets the tone for the entire office. The atmosphere is welcoming, the team reflects her professionalism, and it's easy to see that she leads by example. She doesn't simply manage a branch she creates an environment where both employees and customers feel valued and respected. Congratulations, Tajuana, on your well-earned promotion. Enterprise made an excellent decision. I have every confidence that your future is exceptionally bright, and I wouldn't be surprised to see you one day overseeing multiple locations or even owning an Enterprise franchise of your own. Thank you for your years of outstanding service. You are an excellent representative of the Enterprise brand, and I highly recommend the Oxon Hill location under your leadership.

If I could give zero stars I would. This location is awful. I scheduled a pick up this past Friday…read moreat 7:30am, got a call the day before to come at 8am on Friday. When I got there on Friday morning after being drop off by Lyft my friend and I told by the staff there that they didn't have any cars!!! If they were there at 7:30am and knew they didnt have customers return cars. They could have called , informing me that no cars were available due to customers not returning them. DONT USE THIS PLACE!!!

Just left this hotel, and was very pleased. It and the adjoining shopping center were new but…read moreshowed a lot of promise. The room was very clean as was the case of the lobby and most of the hallway ( lots of kids were visiting the area and there were some spills on the carpet). The young woman who checked me in short, long dreads) was very professional, personable and organized. I would like to suggest having a "happy hour" like other inns have. (Love Pittsburgh). However, we will return to this location again, and we're telling all about it.

stay far away from these crooks they are not honest in their business dealings and the cars are…read moretrash and in severe disrepair posing safety concern. the owner/manager is rude and lacks customer service professionalism and soft skills. I was charged over $1000 to rent a 2017 dodge journey for 7days that had front end damage faulty breaks transmission shifting issues bald tires and drinks gas beca it is out of tune. We notified the owner wishing 3 business days of renting and they were supposed to send pictures of another vehicle to switch out for our road trip they never sent the pho so we returned the car a full day early and had to rent elsewhere. we were charged an additional 193$ on the day after we returned the car and got a call asking when we were returning the already returned vehicle! a week later we inquired about the 300$ deposit we made and when we checked the contract they switched the deposit amount from $300 -$200 but did not reduce the total amount due. they charged me extra to use my card but did not have another payment option available they also waited until I asked for my refunded deposit she tells me that I have to wait 30 days. after I gave notice of my intent to sue the owner tried to guilt trip me by saying it was interesting that black people would threaten a struggling small business. showing no interest in the business trying to defraud the hard working customer. bottom line do not do business here they are crooooks that will rip you off

From the owner: Car Purchase &Rental Services Offering Convenient Options…read moreOur Rent-to-Own Program and Vehicle Finance Program is designed to make car ownership easier than ever. Here’s how it works: Pick your car from our eligible rental fleet Make affordable bi-weekly or monthly payments Build toward ownership with every payment No credit? No problem! Whether you need a reliable ride for work, family, or just getting around, now you can drive today and own it sooner than you think.