My service representative Marcus provided excellent customer service and very knowledgeable. He was…read morevery friendly and efficient. He enjoys his job and it shows. He's an asset to Pohanka Honda

Arrived at 7:20 AM. Was home by 10:30 AM. Standard services…read moreperformed for 70,000 mile needs. Everything as expected.

Friendly staff and decent vehicles. I bought a truck in…read moreJanuary and am makeing payments. So im in a better place in life than before. The finace companies suck but so dose my credit. The truck runs but I have put more money into it than with my 1988 GL and it still needs work, but it os used and high miles. Be educated on you credit and don't over spend. All in all I WOULD buy from them again.

Bad experience! Wow! Called ahead and made sure the vehicle…read morewas still in stock. Salesman said yes still in stock. I drive an hour and half and get there around 3. I get there and Ask a gentleman working on a vehicle, he says go ahead enter the gates and park behind the Jeep. I do that. Just after I park, a a big fat lady comes out of the office and says you can't park here. Go head and go outside of the car lot (off the business property) and park on the street. There is no street parking, this company is in a commerical/ industrial area where there is a lot of warehouses. Luckily, I park next to a giant ditch. just after I park my car, a semi comes and asks me to move the car because he needs more space to back up into a loading dock. So I move my car again. Walk back down into the "Red Tag center" and i'm greeted by a salesman who sounds like the same guy who answered the phone earlier. He was a easy going guy but the way he was talking and looking appeared as if he was contemplating suicide. Anyway, It was a long drive for me, I ask him for the bathroom. I enter the bathroom, it smells like Big Foots Anus in the bathroom. The bathroom door does not lock. There are two stalls, one says lady other says man (in same bathroom). Man side doesn't have any toilet paper and stall door doesn't lock. I decide better to hold and pray. Anyway, I get outside the bathroom and I see the car. I approach it. It does not appear to be in same condition as shown in pictures. Things are worn out, plastics are heavily scratched, one or two of side blinkers is broken... And biggest thing - It turns out to be a Manual transmission? Website says "automatic". By the way I saw the ad on craigslist. I load up craigslist ad, it also says automatic. I don't want another manual car. I loved them when I was 15 to 18. Now i'm 28, I just want an automatic. Nothing wrong with a manual, but no one else will be able to drive it in my family. Only me. Salesman shrugs and says oh well. Doesn't offer apology. So I looked at a few other cars .... they have like 3 sadans/sports cars in the entire lot. Rest are just trucks. I already have a new truck. I was looking for a weekend sedan or coupe. Anyway I leave without making a deal. I drove hour and half. By the time I began to head back it was 3:30 or 4. Traffic! It took me 2 and half hours to get back home. Defiantly not worth it. Would not recommend. No customer service, no apology. Car is still labeled as automatic on the website.

Had a tire blowout Saturday morning on 295 and realized I didn't have a spare. Stressful situation,…read morebut Yelp came through. While his arrival time ran slightly longer than quoted, once he arrived he went straight to work. I have 21 inch rims and he came prepared with a tire that fit my truck, removed the damaged tire, mounted the new one on the rim, and installed everything seamlessly. Professional, efficient, and thorough. No shortcuts. Service was truly A1 and worth every penny. If you ever need mobile tire service, this is the one to call.

Hidden gem. I called ahead about the time to come to replace a tire because I wanted to get it done…read moreduring my lunch break. Justice worked on my van right away as soon as I arrived. He listened to me about my concern. Great price because I called around few places because my tire size is not common size. Google map shows the used car dealer for the location but J&R is right around the used car dealer.

Solely based on purchasing a car, this place is great. The sales staff helped me tremendously…read more Josh, Chaz and Christos are 3 amazingly professional and funny guys who even gave my 4-year old son a Mickey Mouse hat while we waited during the purchase process Maria in the service department needs to find a job where customer service isn't involved. She's so unprofessional and rude it's ridiculous. I have no idea how she still has a job interacting with the general public. She should try working in a prison where her bad attitude and ratchet mouth would fit in.

Total Hell Manager told me to get the fuck out after I said…read moreI wanted to look at another dealership said he would mess up my credit report.

Came out to my location and diagnosed the problem with my vehicle. Customer service and…read morecommunication was top notch. Price for the service was very reasonable.

Finding a trust worthy mecía priceless, and getting great rates for quality work is defiantly worth…read moreyour time to take your car repairs to here. Personally I go out of my way and drive an hour and fifteen minutes to get Robinson Poyne's high quality service and best rates service :)

What A Difference…read more.. Every recipe has ingredients that are noticeable upon encountering. At Pohanka Hyundai, that noticeable ingredient is Mr. Sean Tolton. Sean takes his calling to Customer Service seriously. He goes the extra mile to ask the questions that will help the customer better understand the situation at hard in order to make the best decision. Mr. Tolton is joy filled, easy going, knowledgeable, relatable, patient, caring, genuine, and professional. I have been blessed to have my car serviced with his assistance for years. There is absolutely no better service provider breathing. If your Hyundai stands in need of service, regardless of where you purchased it, please visit Mr. Sean Tolton and the team at Pohanka Hyundai because they will get you right.

My original review somehow fell off, so I'm reposting to ensure others can see it. Also, noting…read morethat I tried to call the General Manager who asked me to call him in response to my reply, but the number just connects you to the main Pohanka Hyundai switchboard. There's no option to speak with the GM. Beware! Keith was kind and personable, but I left feeling disappointed and taken advantage of. I came in for a brake issue and paid over $1,051 for brake pads, rotor work, and an oil change on a 2016 Tucson -- with $697 in labor alone, higher than what friends pay at BMW dealerships. My invoice describes rear rotor replacement but no rotor part number appears anywhere on my paperwork, leaving me uncertain whether that work was actually performed. I was also steered toward starting a warranty claim process that I'm likely ineligible for as a second owner -- something that should have been disclosed before I went down that path. I trusted my Hyundai dealer to treat me fairly. Instead I felt upsold at every turn and unclear about what I actually paid for. I won't be back.

I had some damage done to my car at a car wash and called Butch's to see if they could give me an…read moreestimate. They told me I could walk in with no appointment so I did. I think spoke to Butch himself and he was SUPER nice. We got off on conversation talking about other things because he's just a friendly guy! He took pictures of my car and told me he'd get me an estimate in an hour and he did. Super professional!

We discussed the issue I had and we came to a mutual understanding. The original invoice did not…read moreinclude painting and paint supplies, which caused me to believe it was an intentional add on. We reconciled our difference.

Went in for my CV boot, ended up needing to replace a valve cover gasket. I don't know how but my…read morecar also started making a noise. When I went back to him he told me it was my turbo and it would cost me $5000. He decided rather than fix the cv boot that he'd just fix the axle for $1800. I told my regular mechanic and he screamed. Oh btw, he also charged me an extra $100 to take a look at what I believe he broke, but denied he did. My car never emitted smoke before him but anyone who owns a BMW knows once your engine valve has been opened you basically need to replace the gasket and likely the cover. All that said, I could be wrong and it's all a coincidence. Just go to the dealership and if it's too expensive there find a regular mechanic. DO NOT GO TO THIS GUY!

My daughter Seanice purchased a car in VA so it needed a MD inspection. Called up and set an…read moreappointment. Worked on car right away and this is an honorable mechanic shop, they are not trying to run up bogus issues to increase prices. Will go back if any service is needed.

Love this place and will be back! I decided to check this place out based on the the reviews I saw…read moreon yelp and they are definitely worth five stars! The owners name is Ken and he is a super friendly guy. I had a literal hole on my drivers side rear and received quotes from other body shops with prices in the $1,800's, taking a week to finish. Ken quoted me more than half of that price with a two day finish and the work was phenomenal! My car was returned to me washed and looking great! I will definitely be referring a lot of people here! Thanks Ken!

Based on the reviews, I decided to give this place a try. I needed a new radiator. The job was…read morecompleted for a good price but they were very messy. Antifreeze had spilled everywhere under the hood and was also in the crevice of my fog lights. I complained, they apologized and cleaned up the mess. RED FLAG! Second visit went back for AC lines. Cost $1400, kept the car for 3 days, picked it up and guess what!! My air still wasn't working. He told me it would be an additional $800 to fix! Not to mention they left dirt, and black fingerprints in the trunk of my car where they were working. I went to another shop and had it repaired for $300. They definitely tried to get over on me being as though I am a woman. SOOO.. beware!

I had my car repaired in June from an accident and I choice this particular enterprise because the…read moreother one on central ave wasn't to my liking. The first car I received was great until the air in the had a very slow link so I called and explain to them the situation and offered me another car. The customer service was very friendly. It took a while because I had to wait but the conversations were on point. I even had to extend my reservation because my car wasn't ready and didn't have any problems. My one issue is that I had to put $100 downs from out of pocket, but I blame the insurance for that. Would recommend this spot.

This is why people are becoming more misanthropic by the day. My review was going to be about this…read morelocation, but it is now about the company.During my time patronizing this location, I had to switch cars 3 times in 5 weeks! First Car. No windshield wiper fluid, malfunctioning seatbelts, no SXM, but I was charged for it. Second Car. Trash in the back. No windshield wipers! Consistent low tire pressure. Had to have air put in all four tires twice! Third Car. No rear windshield wiper and no fluid in the front. No AC (heat would not turn off) and the WORST smell of cologne ever. I told them about it, and they could not have cared less. I had to drive around with the window rolled down and even when I returned it, that smell was still rampant. They just looked at it and gave it right to the next client. The day I returned it, I spoke with "DJ" and when I gave him a review, he said "I apologize for the inconvenience, since we strive for a 5-star review, is there anything that I can do to make it right?" I asked specifically about a ride to the auto body shop to retrieve my vehicle. I was told no because the maximum miles that they can take me is 10; mine was 11. So, then I said fine, I would appreciate a discount for the inconvenience. "Sure, your bill is $368, but I will knock something off for that." Imagine my shock when I see my card has been charged $500! I called back and the associates want to say that they charged me $12 for a refueling fee. That should not have been because each car was filled to its compacity and I took pictures, just in case. They said that they would remove it; they did not. As I read some of the customer reviews, I see that this is an ongoing issue. I was then told to speak to DJ since he was the person who informed me of such. When I concurred, all of a sudden, he was busy and stated to return my call. No avail. The next day I called to speak to him and when he picked up the phone and realized that I was still there, he would place me on hold again. This was done for 47 minutes! I decided to bypass the incompetence of the location altogether and go to corporate; first with an email that no one responded to and then with a call. First person. After I explained my issue, she said that she would get right on it. "The fact that you had to trade the car in 3 times is enough of an issue for me. This should not happen, and I sincerely apologize... Give me 24 hours and you will be contacted for at least compensation. I gave them 72 hours. Nothing. Second person - After 72 hours "I see the notes and I am going to escalate this even further because we reached out to the manager, and you were supposed to be contact and the fact that no one did is not acceptable. This time I am escalating this to the district manager and telling them that no one reached out. You will hear something back in 24 hours." Imagine how that went. Nothing. It has now been over a week since I spoke with the second person.Third person. Keep in mind that this is the corporate office - customer relations at that! "I am in corporate, and I am the highest you gonna get. They transferred you over to me and ain't tell me nothing, so now I am coming in blind." After explaining the situation for what felt like the fiftieth time, this is what I was told. "I'm gonna be honest with you. If its been escalated, we send the notice to the location and its up to them to decide what to do and since you ain't heard from nobody, then they ain't gonna do anything about it." At that moment, I could no longer argue with anyone anymore. I won't mince words; I hung up on her. The fact that the corporate office comports themselves in such unprofessional ways, of course the individual locations behave in such a manner. There are no repercussions. My power is in my writing. That being said, I will ensure that everyone knows about my experiences. How it is received no longer matters. If I ever need a rental again, I will find Hertz, Dollar, hell I will take a horse and buggy. Never Enterprise. Never again! Update: Don't even bother wasting your time responding to their answers with their response. It's just another gimmick to give you another runaround. You can see at the bottom of my review that that person asked me to reach out so they can hear more about it. All that is is the same chat that they give you. I told this person the same situation because I wanted to give them an opportunity to redeem themselves. I got the same one around and the same story of "I really want to make this right. I'm going to escalate it." Apparently the word escalate means that they're just going to ignore it until you let it go. It took days only for them to tell me the same thing that they told me in the beginning that let me nowhere. Add that to being harassed by employees online. As I stated before, no wonder they feel justified in their actions; the corpo office hold no accountability.