If I could give zero stars I would. This location is awful. I scheduled a pick up this past Friday…read moreat 7:30am, got a call the day before to come at 8am on Friday. When I got there on Friday morning after being drop off by Lyft my friend and I told by the staff there that they didn't have any cars!!! If they were there at 7:30am and knew they didnt have customers return cars. They could have called , informing me that no cars were available due to customers not returning them. DONT USE THIS PLACE!!!

Allow all customers to use whatever payment they want, without being penalized. I won't use…read moreEnterprise just for that reason.

This is for the Lanham location. If I could give a zero I would. The worst experience ever had…read moretrying to get a rental. I've been at the location for the past 2 days trying to get a rental my car insurance had set up. The first day they kept saying that in the system it shows that I was the direct biller not the insurance. It was later found out the they gave my claims rep the wrong number. The next day my claims rep calls me and said she was able to make the reservation to bill them it shouldn't be a problem so I go back to Avis and now they say they don't have any cars available. My husband had to speak to the supervisor because they kept giving me the run around and telling me we can't help you. The supervisor basically told my husband to go with our competitors. They hire some of the most incompetent people to deal with customer service. DONT GO TO THEM.

stay far away from these crooks they are not honest in their business dealings and the cars are…read moretrash and in severe disrepair posing safety concern. the owner/manager is rude and lacks customer service professionalism and soft skills. I was charged over $1000 to rent a 2017 dodge journey for 7days that had front end damage faulty breaks transmission shifting issues bald tires and drinks gas beca it is out of tune. We notified the owner wishing 3 business days of renting and they were supposed to send pictures of another vehicle to switch out for our road trip they never sent the pho so we returned the car a full day early and had to rent elsewhere. we were charged an additional 193$ on the day after we returned the car and got a call asking when we were returning the already returned vehicle! a week later we inquired about the 300$ deposit we made and when we checked the contract they switched the deposit amount from $300 -$200 but did not reduce the total amount due. they charged me extra to use my card but did not have another payment option available they also waited until I asked for my refunded deposit she tells me that I have to wait 30 days. after I gave notice of my intent to sue the owner tried to guilt trip me by saying it was interesting that black people would threaten a struggling small business. showing no interest in the business trying to defraud the hard working customer. bottom line do not do business here they are crooooks that will rip you off

From the owner: Car Purchase &Rental Services Offering Convenient Options…read moreOur Rent-to-Own Program and Vehicle Finance Program is designed to make car ownership easier than ever. Here’s how it works: Pick your car from our eligible rental fleet Make affordable bi-weekly or monthly payments Build toward ownership with every payment No credit? No problem! Whether you need a reliable ride for work, family, or just getting around, now you can drive today and own it sooner than you think.