Recently rented a luxury car for a weekend getaway and had an excellent experience. Drew made the…read moreprocess incredibly quick and seamless--I was in and out within 5-10 minutes. He went above and beyond by ensuring I got a luxury vehicle and even arranged for a Range Rover Defender to be transferred to the location for me. Highly recommend this location. Be sure to ask for Drew--he'll take great care of you.

They were very efficient, I received my car right away. I asked for a small compact car as I am not…read morecomfortable driving a large car but they bought out a larger sedan car. The staff was very courteous and went out of their way to make sure I was happy by giving me a smaller car. I had made my reservation the morning that I picked up the car in the afternoon and everything went smoothly went I picked up the car. I shared that I needed a compact car and got a Toyota Corolla which worked out well for me. The car was very clean inside and outside when I received it and came with manuals. I was very happy with the car. Returning the car was just as easy!

I rent cars somewhat frequently and cannot remember my last time writing a negative review of any…read morebusiness, but the truly terrible and baffling experience at Hertz inspired me. I made a reservation on the Hertz app, got a confirmation number, and came to the pickup location. The staff at the desk flatly told me they had zero inventory and couldn't honor the reservation. They were also unable to cancel it, but said I wouldn't be charged a no-show fee. I was indeed charged the no-show fee, and later had to spend a long time navigating Hertz's AI-based customer service line to get it refunded. And I had to go to another place to get an actual car to rent, which I urgently needed.

Due to waiting for 10!min while the mgr sat at her desk and not once got up to assist me or the…read moreother customer for the time we waited she disregarded our time and the team member was in the back washing the cars. She not once tried to help me even after I explained my friend fell out the tub and I need to get there she not once budge off her butt to help a customer. I canceled my reservation and left.

I'm returning a moving truck. There are three folks in line at 9:45 am on a Monday, and one person…read moreworking the counter. Attendant seems nice enough and trying as best he can. The aesthetics of this location resembles a front operation for some shady business: stained carpeting everywhere, two chairs in the whole place for customers, no signage other than the Avis/Budget, no merchandise like boxes, packing material, etc. Despite there now being 5 customers on line now, the one attendant left to inspect the car he just rented to a customer. The attendant finally just gave up and took the keys of everyone who was dropping off the cars so we wouldn't have to wait -- an excellent call on his part -- but if it's like this regularly (from the other reviews it seems like it is) -- it gives the impression that Avis/Budget don't care about branding or customer experience (at least at this location).

I made a "emergency" reservation online at 5pm on 07/31/2025 because my flight at DCA was cancelled…read moredue to inclement weather (this location close at 6pm). The rep working the shift went above and beyond in assisting me and addressed all my issues and concerns. Would definitely come back for future rentals if I need a car in the future. To the gentlement helping me out (sorry for not catching your name), you made my family's travel a lot more comfortable and much safer after a cancelled flight due to inclement weather.

I've been coming here for a couple of years because I live in the city and I haven't had a car for…read morea long time. I've rented various vehicles from this place including mid-size cars, to the smaller Toyota camrys of various years and colors, and even a cargo van. I needed the van last summer for when I was moving from o e apartment to another. I've never had any issue with the process of setting-up the reservation although I think the easiest way is to just call them. As for the vehicles themselves, the o es that I have rented are fairly late model cars. I think the van is from 2012. I actually noticed a new passenger van in their lot. My most recent rental was a pickup truck k. I had it for three days and it was a lot of fun. This place definitely has so e options and the cars are in decent shape and economical. I will keep coming here whenever the need arises, it's a no brainer!

Tried to rent from these assclowns..had like over 10k in my account needed to drive around to…read moredealership to buy a car...they claim because l didn't have proof of employment.. they could not to I'm like you have two forms of my my proof of insurance here is my bank card.... only needed the for 2/3 days... don't think they really like blacks...btw this is the Rockville store

Unbelievably rude after they messed up and did not call in the request to whatever the deparment…read morethey needed to for the disability/access adaptation of left-handed hand controls. Seriously, Kenneth accused me first of yelling and then of interrupting. I did neither of which until the very end when he kept interrupting me. All I was asking was that they put as much of a rush on it because they had not put it in right the day before and I needed to get to therapy. He then told me I should go to another office becuase they wouldn't arrange it for me. I sincerely hope that was taped for training purposes. They couldn't have done it more iappropriately. Stay away and maybe choose a differnt company all together.

I needed a rental while my car was being repaired. Everything was reserved ahead of time. My only…read morerequest was to have a car that was comparable to mine. (Mid sized) they promised me that it would or they would offer something larger at no additional cost. Cool. When the day finally came, They were busy. And at first, they were gonna offer me a little dinky car like a mini copper . I cringed and scoffed at the fact that they would offer me such a joke of a car. I politely declined and stood my guard and stated I needed a larger car. First, they were saying this is all they have. For a Monday morning, I found that to be unacceptable. Don't make false promises . I confirmed my reservation the Thursday before and was assured that my reservation was good. Cuz I stood on businesses. All I knew was that someone would bring me a car because I was gonna be in a dinky car. Amanda told us we had nothing else but a sports car. Ok, I didn't mind at all. The car I had was nice. It took a minute to get used to. When it came to return the car, I was sad. They offer pick up and drop off from the repair facility. All the staff here are very professional and offer excellent customer service. Amanda was great in showing me how to navigate my rental.. Assured me that the other insurance will take care of everything. It helps that there are nearby gas stations to fill up. You wanna make sure the gas is on point. Otherwise, they will charge you more. Definitely recommend this location, but make sure you have reservations and make sure your promises are being honored.

I rented a car for two weeks from this location. The people there were helpful but it seems there…read moreare a lot of rules and such they have to follow. It took longer to get the car then other Next locations. I rented a mid size SUV and got a Chevy Trax, calling it midsize is a real stretch. We have a 2026 Honda CRV and it is much roomier inside. The trax was clean and in good shape but very basic compared to what I have been renting. It had Apple Car Play but no active cruise and no active collision protection. The seats were manual adjust also. The car did well for us as we toured the country. I put 6400 miles on it in two weeks and saw many things with no issues with the vehicle. Tolls in Texas were an issue, Next added a $5 fee to each toll which I felt was steep. They add a $2 toll to any easy pass toll also. It wasn't really explained well to me so be aware.

Reviews are right. Wish I had read them before renting. Had to pay insurance because my insurance…read moredid not meet their expectation and upon return tried to tell me that the existing dent was mine. I just told them firmly that I did not get into an accident and they let it go. Never again.

Obviously very busy! Everyone is working so hard and are…read moremaking sure everyone is being taken care of.

Insurance provided me this rental for 4 1/2 weeks. Dropped vehicle off in the morning accidentally…read moreforgot a big envelope with my name on the outside of it. Called in was told it wasn't there then they said they found it. Went to pick it up, Someone opened a sealed envelope and took $200 i had in there. Can't trust anyone now a days.

Drop off location from my road trip & Jake got me in & out less than 10 minutes…read more The location was highly clean & organized with the small staff distancing amongst themselves & the customers. All the while taking care of everyone in a safe manner. Normal hours of operation are still effect.

Worst experience here. Called a few times and my call drops like somebody does not want to say…read moreanything. At least say hold. When someone picked up, he sounded like he just woke up. The call was around 11am on a weekday. Told me that no car available and not able to help me find one nearby. He said I had to call every Enterprise locations to find a car.

I was referred here to get some cosmetic work done for my car after getting a We Owe from the…read moredealership I bought it from. Anything regarding getting work done on cars always gives me anxiety given past experience, but this place is awesome. Shawn is an honest man with a hardworking team that does fantastic work. I needed to go out of town the week my car was getting worked on and the team made sure it was ready to go for me when I needed it and they started work on the car immediately instead of waiting like most repair places do. The repairs were IMMACULATE and it looked brand new. Shawn also gave me a ride to the metro when I needed one. Honest, hardworking team, well deserving of your business that will take care of what you need. I will 100% be using this place in the future for car detailing and any other work I need done.

The best place to go if your car is dameged!!…read more I went to fix my volvo for a scratch and they fixed it for a really good price and did a great job! Definitely worth it and recommend.

Never again I reserved a premium car thru carrentals.com…read moreThey gave first a dirty Toyota Camary. Then it was soaking wet. Finally, they gave a Kia van that was filthy. Never again... I'm going back to Avis.

THEY STOLE MY $89 FOR NO REASON AS REGULAR THIEVES!!!…read more I didn't even get a chance to rent throw this company because they do not accept international drivers license while everyone else does. I just went there because their cars were cheaper. I have prepaid my reservation on carrentals.com and there was a note that the cancellation is free within 24 hours. I got to their office, talked to lady PRINCESS and she told me that she can not give me a car because she has never seen an international license before. I didn't have time to argue and told her then I'll leave but I need my money for reservation back. She assured me that I will get them all back ASAP. It's been 10 days, no refund, 100 calls to their and carrental support and everyone keeps sending me to another company to get my money back for the car I didn't even rent!