Terrible experience. I needed a rental car after being rear-ended and had to pay out-of-pocket…read morewaiting for Allstate to reimburse me. My rental was dropped off on the August 27th due date . I called to obtain my receipt on the 29th via email and was told they added an extra day to the rental. After that was fixed, it's now almost a week later and I still don't have it or my $300 deposit back. When I called today, I was hung up on and when I was able to be place on hold, wait times were ridiculous. Over 10 minutes. Staff do not seem to know how to properly handle calls. All I need is my receipt to submit for insurance, but the lack of customer service has made this a nightmare.

I recently rented a car from this store for 24 hours to use for a day trip, and I had a great…read moreexperience. The same staff members were working when I picked the car up and then brought it back the next day (Charles and Matt, if I remember correctly?), and both of them made the process as easy as possible. There was a bit of a line, so it took a little time, but they were both working hard to keep the process moving smoothly for everyone.

This location did not answer their phone for 40 minutes when we were unable to find their location…read more There is no sign on the exterior of the building, only on the street over one block away. It is inside the Toyota repair building and only after much angst and delay did I go in the car repair shop to ask. Further on arriving at the desk, now 40 minutes late, they stayed on the phone. We were so delayed thus unable to rent in time to arrive at family event. No refund, no consideration from the rental company, nor expedia who uses this location.

Just returned the car we had for over two weeks and 2400+ miles. The vehicle was in great shape,…read moreclean and obviously well maintained. They provided us with the Hyundai Tucson since a Rav4 was not available. It was very well equipped and comfortable to drive. The check in to get the car was easy and only took a few minutes. Giving the car back was easy also. No complaints at all with pricing or service.

I was in an accident in Philly with two cars I rented from Avis. The streets are pretty narrow in…read morethe city and both cars were much larger than I am used to. I wasn't worried since I had paid an extra $30 plus per day for insurance. They got what they could from my insurance and said someone would get back to me about any charges I would be responsible for. Then more than 2 months later without any warning they charged over $4,000 to my credit card. When I spoke to 4 different people in customer service they were rude and not knowledgeable. They kept insisting on me giving my information repeatedly and then told me to call a different number that was transferring back to the same customer service. I tried to explain that's how I kept getting the same people. But, they didn't know why the phones were ringing back to them. I spoke to a "supervisor" who told me the car wasn't returned for a month. I had the first car 4 days and the second one less than a day. This person also said "it's not our fault that you got in an accident". No, but they should be better at dealing with the aftermath as it is part of their daily business. I will never rent from them again. My insurance increased and they charged me more than $4,000. Obviously I am embarrassed about the accidents and instead of trying to get a 3rd car, I paid an Uber $280 to drive me back home. The $4,000 charge from Avis was more than twice what my credit limit was at the time. Why is that allowed? I am dealing with that with Chase while I try to reach someone at Avis. They way this has been handled is unacceptable. Fortunately I have emails that will prove the car was not kept for as long as they said and the fees are greatly overinflated.

Stay away. One person works. I got here to return a vehicle and the employee opened the door and…read moreit's been 10 min and has not returned to even ask what we need. I'm still waiting. I was here yesterday with one person behind the desk, and three people ahead of me. I waited almost a full hour before I was able to leave. This has to be one of the worst experiences renting a car that I have ever had. Management needs to realize that they are short staff. It doesn't take a four year degree to realize that. I am thankful I was helped and able to get a car. UPDATE: employee came back after 15 min, while on his cell phone, visibly high. Did not offer an apology with three ppl waiting. Just took two of our keys and asked if the tank was full. After, he said we can go. Did not check anything at all.

Went to get an International Drivers Permit and felt that I was scammed into having my pictures…read moretaken. First I brought 2 pictures that were my actual passport photos, but apparently my head wasn't quite straight. So I then I had Ritz Camera do another set but then these were rejected because there was a slight shadow to the side of my head. Of course each time I was offered the in house option at $11.99... It seems that the staff there are trained as photo critics and take the subject more seriously that the State Department!

I moved recently and needed to rent a car for several days so that I could easily transport things…read morefrom my own place to the new one. I ended up renting a car from this location, and it was a very positive experience. A number of different staff members helped me at various points, but they were all very friendly and helpful. They explained everything in detail and made certain that I had everything that I'd need for my rental. The process of picking up the car and then dropping it back off was easy and relatively quick, considering the number of people there for the same reason, and I didn't have any issues with anything.

The staff at the Frederick Road office were friendly and helpful and, when we needed to swap the…read morefirst car for a different one, it was all done with no muss or fuss. There was a small mixup around our original pickup for our rental, but that was resolved with an apology. Overall, we would recommend Enterprise generally and the people at the Frederick Road office in particular.

Good rates, but great customer service. I have rented vehicles from this location for many years…read moreand no matter how busy they may be, I have always received courteous and professional service from the staff.

While the attendant of this location is lovely and trying his best, this an abhorrent location of a…read moreHertz masquerading as a car rental business. How dare you put cars online that are "available," that are not indeed actually in existence? People rely on this information for important travel. Never in decades of life have I ever arrived at a car rental that I have made in advance to find it was fake. They claim they tried to contact me but I got no email and no phone call. I asked if any compensation could be given, and the employee told me "maybe if I call corporate I can get some points." No way, if this happens, it should be an automatic discount next time at least. Now I'm scrambling on how to get a car in time for the important event I needed to get to. Stay away. Hertz, either you need to properly stock cars here or shut down the location. Shame on you.

This is the worst place to rent a car of If I could give zero stars I would…read more I made a reservation they did not have the car and wanted to charge extra