Have rented many times through Avis and Budget (booking through Costco) and am always pleased with service. It's unlike any airport location; this is a small business with one staff member. The most people I've ever seen in line is 3 (including myself). Downside is that because it's a small operation, their hours are short on Sundays (close at 12 or 1pm) so you have to pay to return it Monday morning. Would definitely recommend! Easy to get in and out, gas station across the street. read more

Very bad experience. I booked online from the U.S., entered my address and credit card, and received a confirmed booking. They also charged me the full amount upfront. When I arrived, they refused to honor the confirmed booking, claiming it doesn't apply to U.S. customers, and forced me to pay extra to get the car. This was never disclosed during booking. This is misleading and unacceptable. If there are restrictions, they must be clearly stated before confirming and charging customers. I expect a refund for the extra charges. Be careful -- even a confirmed booking may not be honored. read more

Deceptive practices and bad service. Do not rent your car from this agency - poor customer service and the company is more concerned about cramming down your throat unnecessary and costly insurance. read more

Another sub-par Avis location. For whatever reason, staff was super slow for pick up when I arrived on time for my reservation. Pain to get to the actual car too. You need to go back out the doors and take a shaky elevator down to the garage. Car had a ton of issues on pick up. Standard dings around the car like usual Avis pick ups. Tire on super low pressure. Won't be coming back to this location unless it was my only option. read more

Overcharged for insurance coverage I didn't agree to and for cleaning fees for my hair on the mat. Avoid at all cost.

I rented a car in LAX on 4/5. I reserved a regular compact and did not realized until I get into the car that it was an electrical car which I have no experience driving. I was only told that it was electric at the excit gate. I finally got a different car. The whole experience took an 65 minutes. When I returned the car the shuttle driver did not assist me or anyone else with the luggage. It was very hard for me to handle my luggage in the shuttle. This was a very difficult experience which has not happened to me before. read more

Dirty cars and management doesn't care all. I asked him a question about the contract and he told me to call customer service and he couldn't help me. Totally unprofessional. read more

Avis Rent A Car - Dirty car - Car Rental Near Me - Los Angeles, California

Avis levied an unauthorized charge of $450 for cleaning services, which I received no prior notification or confirmation for. They allege the necessity of this charge due to spills, stains, and liquids found in the car a full week after I returned it, without any indication from the inspector at the time of return. I specifically used only the front seats during my rental period, yet the claim primarily targets the rear seat and dashboard--areas where I cannot fathom how spills could have transpired. read more

Two Avis reps at LAX airport at 4:30 pm on a Monday afternoon. Pathetic.

Having an Avis/Budget franchise has many obstacles and difficulties from low inventory to being understaffed. Wafa takes this challenge head on, and in great stride! Speaking with her, you can tell that she's all about making sure her customers have a positive experience! Even with the limited resources due to Covid and competing with corporate Avis/Budget, she uses her creativity and compassion to find a way. Wafa went above and beyond for us, and we sincerely appreciate all she was able to do! I love working with people who take pride and ownership of their business! Thanks again Wafa! read more

We arrived at this Avis with picnic gear in hand and excited to only be let down by this location. THEY HAD NO CARS. We were able to successfully prepay for a compact car for the weekend, yet, when we arrived the manager informed us that they had no cars available except a convertible in which we'd have to pay an extra $40 dollars for --- total waste of time. She made no attempt to accommodate us for our time and even had the nerve have an attitude. Please do yourself a favor -- go rent a car with a different company. This ruined our 4th of July plans. read more

Wafa gave me a damaged and dirty car, ensuring that all the damage was documented and she spent $60 on cleaning. The car even had somebody's items inside it. I got a letter six weeks later saying that I am responsible for the damage. Well done, Wafa! Ridiculous that this location is still in business. read more

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This is the very worst place I have ever rented a car. They will pull money from anywhere they can. I was 1/2 hour late, called prior, Wasa (manager) said it was, "Ok." It turns out, her "ok" did not mean I would not get charged extra. She charged me $100 above my quoted price. I previously went to ENTERPRISE on Santa Monica Blvd and they were super cool and did not charge me extra for bringing car in 2 hours later than due. I called them prior to ask about charges, their "Ok," meant that it was ok... English lesson, Wasa. Big lesson... Avis and Wasa, screw you! read more

Made prepaid reservation. When I went to Avis they said they had no car available. They didn't contact me beforehand because they didn't have my contact info, yet clearly we're able to send me a confirmation email. Said I had to call to cancel, but if I cancel then I get no money back. Had to dispute the charge. The lady working was very unhelpful read more

We initially rented a car for one week for business purposes using their Amazon discount deal. First, when reviewing contract on premises we were charged for an additional driver. I asked why and they said, "all additional drivers are for added cost." I told them I've ever heard that and as husband and wife we should be viewed as one. The Avis rep corrected the contract stating for spouses - there is no charge for additional driver. But he never even asked us or told us that they would be adding the extra charge. After first day of rental work was extended, I called into Avis to have reservation extended one week. We were told the deal was not able to be extended and we would have to double the price. I tried calling customer service and received the same message. We had to RETURN the first rental and sign and brand new contract under a new reservation. Super time consuming and inconvenient. Then when we returned the car, we were told we didn't bring the car back in the same condition because it wasn't washed. We were never told the car had to be washed. The Avis rep pointed to some vague statement in the contract "car to be returned in same condition." I've rented cars for 25years and never had to wash the car before returning. Both times when dealing with the Avis rep, he never mentioned having to wash the car. They said they have no washing capability. That seems like a business bad decision and not something that should be passed down to customers covertly. Bad business practice. We will never rent from this Avis again. Horrible customer service and disconcerting that they are relying on customers to clean their vehicles. read more

All kinda of hidden fees ! They charged my card multiple times and added on fees.

I rented here about 30 times. 6 months ago my car blew a head gasket - again. All agreed it needed a new engine, and that pretty much meant I needed a new car. I went through all my options carefully, and to my surprise, it was most economical (as a telecommuter) to rent as needed. It seemed insane to live in LA without a car, but with this Avis in walking distance it was surprisingly easy. They were very pleasant to deal with. With the rewards membership, which gets you both Avis points and rewards with a 3rd party, it was almost always the most economical option. Since Avis doesn't have a deal with United/Star Alliance, I went with 10% back in Amazon gift cards. There were a couple close calls when I almost didn't get a car, but it always worked out. It seems silly that they wouldn't have a car when you prepay, but I learned that you're depending on someone else to return it on time with no mechanical issues. So there's a risk, but again, always worked out for me. Bottom line: no maintenance, I'm always in a new car, and about the same cost as maintaining my previous car. read more

My experience at budget was fast and efficient due to Wafa and her attention to detail and her commitment to get me the vehicle of my preference. I left budget very happy with my rental. Wafa went above and beyond to make my transaction go smoothly. Wafa gave me a courtesy call to let me know if my first choice and told me she would hold it. Wafa delivered top tier service. I will be returning back to this exact budget as a loyal customer. 5/5 read more

Originally I booked this car in the middle of the night due to a last minute family emergency. What should have been a stressful time was made so much easier due to Wafa and her kindness and professionalism . I have to say that from start to finish, Wafa made the entire rental process with Budget seamless. There is a reason I always find myself coming back to that Budget location that she works at. Originally I went to that one bc it's closest to me and because I read so many wonderful things about that location, probably because Wafa works there. She doesn't just go above and beyond for people - it's way more than that and you both feel and see it as soon as you enter. I admire her work ethic and professionalism so so much and learned a lot from her actually during my rental process. Prior to arriving, I had a chaotic morning and didn't anticipate that many long drives. I was coming back from hospital and airport back and forth because my family member ended up passing away. I was late that day, was shocked and my mind was all over the place because everything happened so quickly. Instead of be upset or change my reservation which she couldVe easily done, Wafa actually assured me because she knew I was already stressed. She put my mind at ease, answered all my questions and made sure the process was so seamless and efficient. She also went the extra mile, too, if I didn't mention it already. She is very solution oriented and knows how to solve problems quickly. You can tell she goes above the standard, is very organized, extremely reliable, way beyond professional and cares about this job and the customers she deals with. This branch is really really really LUCKY to have her to be honest and I'm pretty shre she is the reason that ALOT of people including me keep coming back. I will def be coming back because of her. Thank you so much again Wafa for everything! What a wonderful role model for other employees to follow myself included. -Samah D read more

I arrived at 7:50 am. It's currently 8:51 am with nobody at the location. At 8:15am a car service person came to let us know that the person who was supposed to be here is running late because his bus breaking down and would be here in 10-15mins because he took an Uber. I am now late to work myself. Which is an hr away. Now 9:01am 9:10am and a guy finally arrives. Last time ever. read more

Rented a car about 3 weeks ago and I've been meaning to write a review. The gentleman at the counter was very helpful and quick. They were not overpriced and I had a very pleasant experience overall. Would do business again! read more

Customer service is decent, not excellent though. They are courteous but understaffed so they're always rushing. The car sections were sparse or almost none. I saw online they had several selections but when I got there they only had one car (luxury) and said people haven't returned them at 7pm... at night. I was forced to rent the luxury class even though it's double what I wanted to pay originally. Lastly, because of location, these people cannot wash their car. So instead, the customer reps tell clients the cannot get the car dirty or there's a fine. They say avis doesn't want them to wash them... I think it's the management that doesn't want to instead... not avis themselves. Decent staff but poor management. read more

Horrendous service. Make sure to check your receipts for additional charges which they list as "optional services" and refuse to reimburse. Unapologetic and rude. Disputing these fraudulent charges with the credit agency. read more

This Avis rental car is just plain awful-- The woman just as Teddy E. said, is EXTREMELY unprofessional. After I'd already booked my car online and paid for the rental, as well as the car insurance (extra $11 per day), she then tried to tell me that specific insurance wouldn't cover my vehicle and I needed to pay another $11 per day-- on top of the already paid extra $11 per day. Breakdown: $24 per day for a crummy economy car + $11 per day insurance via Priceline + Avis insurance $11 per day... Uhm no. I declined her additional scam. When I came to return the car, she said "Oh, and since you didn't prepay for your fuel" ( Why would I prepay for a full tank of gas when I have no idea how much I'm going to use?) So she then says "You can't afford our gas prices." No, really... she said "YOU CAN'T AFFORD OUR GAS PRICES." What the heck-- who says that?! So judgmental and just plain absurd. I said, "You clearly don't know me. Just charge the gas." She then says well it's $9.10 per gallon." I say "And?" This place offered a terrible experience-- and whoever the woman operating this dumpy establishment is needs a serious reality check-- it's 2014-- stop judging people based on looks alone! It's rude! Keep your rude, judgmental thoughts to yourself! read more

Do not rent here biggest scam! I rented an suv through their website. It promised me a ford edge or similar. Estimated cost for 3 days and 3 hours "quoted from my intenerary" was estimated to be $287. The lady tried to give me a mazda, a small one, claimed that thats what i had booked. I said no and pointed at the forde edge. She said ok and gave me a nexpw contract and had me sign it. I said how much is it gonna be, and she said i cannot tell me before you return the car. Geeeeeee... I was in a hurry i knew then it wqs a scam.... I needed the car... Big mistake.... I took it and left. As i returned my veichle i was to find out that they rented on a 24 hour basis,. I had to therefore i had to pay for 4 full days instead of 3 which i really needed the car for and which it said in my intenerary. If i only had known i would not have kept it for the three extra hours.. Like c'mon, dont tell me i have to return the car at 5pm when i actually paid to keep it til 2pm the next day. They did not give me this information in advance n therefore i overpaid for an extra day plus a bunch more. My final cost came out to be $587. As a called their main line to compaint, supervisors and what not... No one could help me. It was not diclosed when i rented that rental was on a 24hour basis. I would have assumed it was if the online booking thing wouldnt have told me 3 days n3 hours. They tried to tell me that it explains it in the contract... I just checked it today... It does not say anywhere.... Cleary misleading and this is where the company makes their money... At your expense.... Enjoy! They promise you a car that you actually have to pay ectra for in order to get the one u actually want. I cant wait for a class action law suit in that case ill be on board. read more

I had such a great experience with this company and this location in general that I wrote the following letter to the CEO of the company. I hope he reads it and rewards those employees! The letter: I spent this summer in Los Angeles working for a major food company. As a part of my compensation, the company gave me a mini-lease on an Avis car, and I want to share with you that I am very pleased with the customer service I received every time I dealt with an Avis representative during the three months I was working in Los Angeles. Ms. Francetta Mays in the Tulsa, OK Mini Lease office was always so attentive and helpful whenever I had a problem throughout the ten weeks the company was paying for my rental car. I even forgot to change the lease over to my own name after my company had stopped paying for the car, and Ms. Mays helped me get it all done over the phone with patience and kindness. When I turned in my first rental, I realized I had left some things in the glove department. A customer service rep from the Brentwood location tracked down the car, told me when it would be turned in, and assured me he would get my things out of the glove department for me and hold them at the location. Then, when it was time for me to turn in my second rental at the Brentwood location, I called to find out that the location was actually closed for the night. The man who answered the phone from home after hours was the same customer service representative I spoke with before. He was so helpful and friendly in instructing me to turn my car into the LAX location. I was nervous that I would get charged more, but he assured me that I could call him with any problems. The man who helped me sounded like a 40-something-year-old White man, but unfortunately, I don't remember his name. He was on call for Brentwood the night of August 26, 2009. Then, when I went to turn the car in at LAX the next morning, one of the customer service representatives informed me that my rate would change since I was turning it into a different location. I was nervous to hear it, but she actually found me a lower rate than I originally had. This was a 50-something-year-old Black woman, but I don't remember her name. She was working the morning of August 27, 2009. I left Los Angeles with a great appreciation for Avis and its employees. Thank you fo read more

BAD! BAD! BAD! Dishonest people. 2 months after I rented a car from them they sent me a bill of more than $1100 for damages caused to it. When I returned it they say it was fine. Now they want me to pay for something I haven't done.... So when I went back to speak to the manager he didn't really wanted to help me with my inquiries... I finally got it solved over the phone with avis.com. My advise: don't rent from them! Very BAD customer service. read more

I rented a car here for a week while my car was in the shop and spent $1000 to rent the car. When I returned the car, I was told I'd be charged an additional $50 cleaning fee for FIVE dog hairs in the car....and was told there were dog hairs in the back seat where the dog hadn't even been. So I drove the car back home, and came with cleaning supplies so the store associate could supervise my cleaning to their specifications. I was told that it was "right on the sign at the desk" that there was a cleaning fee for dog hair...sign said NOTHING about pet hair. What exactly did I pay $1000 for? To clean the car after daily use or get charged MORE? Because of this, I was late to do surgery and take care of sick patients...my time is more valuable than this headache. Will not EVER make the same mistake again. read more

Update : after contacting management at the corporate offices of Budget decided to retry another rental per their request as they have concerns with this location. I'm not the only one complaining.. I also use Budget all over the country 3 times per month for many years..i know what to expect and what is total bs.. 1. I noticed Budget is no longer searchable in yelp only Avis...her reviews were apparently too honest and very poor under the Budget brand so she switched to Avis and amazingly higher reviews...Fake news? Lots of fake rentals gave her decent reviews...Fake News! 2. The cars are usually dirty as they are not allowed to wash at the property.(so she says) 3. She will try to charge you for bringing a dirty car back when it was dirty at pickup...even though mine was cleaner as I always vacuum, wash all Windows and wipe down inside as if it were my own. But fails to mention that. 4. She will also say the tank is not quite full and attempt to charge ..There is a Shell station 2 blocks away and I had receipt ..she made it sound like she was doing me a favor by not charging me for gas. What she doesn't know is i photographed the meter stating distance to empty...i returned it with 25 more miles than at pick up. 5. I returned the car much cleaner than at pickup but she offers no comment only to see if I will allow her to charge me fraudulently... She has little self awareness of her demeanor which is offensive. Dishonesty and attempting to fraudulently charge customers is disgusting. Her printer was not working and I had to make her sign my contract...in no way will i trust her as I paid cash. She also tried to give me .62 in pennies. I said give me a dollar back and you eat .38...suddenly deaf. This location is capable of doing a lot of business as there are a lot of rentals on the block...others are nice and courteous, not petty and the cars are in better condition. They appreciate the business unlike at the failing Budget or Avis.. So frustrating to give business and be treated like a fool. It's not the way business continues in this country..i doubt she will ever learn that. read more

After a couple years I decided to try Avis once more. Big mistake. Returned to find out they expected me to wash the car and vacuum it or face a 15 dollar fee. "I have to drive it to the airport location to wash it!" says the lady. I raised hell. Her young son or apprentice or whatever whipped out the several page booklet (in small type) and asked if I had read it, as it says washing is required. I said "really? I had a 400 mile drive ahead of me and I'm supposed to sit for a half hour and read that?" The little creep just smirked at me. This info should be on a big sign at check in so you can account for it. I mean, you come from a several hour drive and are expected to hit the car wash? Absurd. Also, the meter was a little below full. I brought it back at the exact same fill according to the readout. Nope, she said it must be full or get charged a huge 15.99 a gallon fee. So I had to go down the street and put a gallon in. Also, I got a parking ticket before returning. I paid it online well before the deadline. A 58 dollar ticket. Well, they charged me 138 saying they had to pay it, which is bogus. You cannot pay a ticket twice. This was the second time I had to refute with my credit card company with these creeps. Jeez. I gave these people a second chance, and they made me regret it. Former experience in 2016 listed below... This review is for both service at this location and company practice in general. I rented under "Budget" so am a bit confused there is no mention of Budget hear. They are the same location, so I assume it is both Avis and Budget. I rented last Summer for 5 days to go on vacation. I had used Enterprise for 25 years with nary a problem ever. But for 5 days Budget was a bit cheaper. So I used them, even paying in advance to save a few bucks more. The young guys at the counter were a joke. Almost clueless, clowning guys. Like they knew they worked for a cheapo company. A weird, strip mall location too. Got the car back later that week. Was very irked at a big charge for just using the speed toll pay device I was not even aware of, but whatever. But then on my next Card statement saw the young knuckleheads at the counter charged my card A SECOND TIME when I brought it back. I was very clear at both ends of the rental that I had prepaid. Went through the pain of disputing the second charge on my credit card but it finally got cleared. Then yesterday I receive, after more than SIX MONTHS of hearing nothing, a collections bill for the full amount I ORIGINALLY PAID IN ADVANCE!!! It is even the discount rate you get for paying in advance, so how they could f%$&* this up I have no idea. Today I called, lots of getting transferred (your first couple of contacts have deep Indian accents, so they channel them overseas first) and put on hold for long periods. Then the lady I ended up with said she can't look that far back to see the history of this. HUH??? Are you kidding me? What is this, 1972? She says someone will get back to me, but probably in a few days cause it's the holidays. Is this Chicken$&*t or what? This will probably be a problem I'll be dealing with for months. Thanks for nothing, Budget. Way to win customers from Enterprise. Enterprise, I'm so sorry I strayed. Please take me back! I'll never be unfaithful with cheap, money grubbing floozies ever again! read more

I've seen better. Checking in was smooth but returning the car was quite unpleasant. As other reviewers noted this is a franchise and there is much to be desired on the customer service front. When I arrived at the location it was closed as the employee/ owner was dropping off another customer. I ended up waiting in front of the shop for 40 minutes in the middle of the day. I wonder how understanding the owner would be if I was late with my return and I blamed it on the LA traffic. I picked this car rental for the convenient location but next time I will be taking my business somewhere else. Noticed that a nearby rent-a-car received glowing reviews. read more

I didn't know I need to clean the car before I return it. Wasn't even that dirty, but the lady working at the office didn't let us return it until we wash it read more

This location is a franchise run by something called Wojo Inc. The service is adequate, and being a local outlet there isn't much variety in cars. The limited hours are also less useful (though they are open on Sundays, which is atypical). Overall, most airport locations are better, but that's to be expected. This Avis wasn't anything to write home about, good or bad. read more

Avis Rent A Car - Car Rental Near Me - Los Angeles, California

Horrible. Waffa the manager didn't have the car (even though I had a reservation) and then she explained that the fault was mine. And then she was crazy rude. And then she played mind games. And then etc etc. I arrived at 10, with a confirmed res through Priceline and budget. (This location is also budget). She said she had no cars. I told her I had Priceline and budget conf numbers on my phone. She said "we have no cars." I said "how is that possible? My reservation is guaranteed." She said "We cannot guarantee a car if reservation is made less than 48 hours." I asked her where that rule was written... But she said she didn't know where that rule was written... "You don't know where it is?" I asked. "Yes it's on the website but I don't have Internet. I can't find it." Then she offered me a camaro for more $. I said I'd prefer my original intermediate car. Then she said "actually, sir, I don't have any cars." "But you have a camaro." "Yes I have a camaro." "So wait you do have a car. If I pay a big up charge." "No. You know what. I don't have any cars." "But you have a camaro." "No. Not anymore." And on and on... surreal. read more

This place doesn't deserve any stars. Got there to pick up my rental to find out that the place has only one rental in the entire store that consists of Avis/Budget. The lady behind the desk attempted to make me get an "extra large SUV" as she called it instead of the economy i reserved. Instead of giving me whatever they had for the same price, she tries to bargain me a discount of paying an extra $50 instead of the $69 that the upgrade costs according to her calculator.. after I told her I wasn't paying any more money for something I reserved ahead of time she proceeds to leave the building. read more

I regularly make reservations at this particular Avis location because of the amazing customer service provided by Wafa and her team. She is always professional, helpful, and kind to us; at this point, she has our preferences memorized and is able to easily and efficiently find us a car that suits our needs. We have never had a problem picking up or dropping off a car, so thank you Wafa + team for taking such good care of us! read more

This is by far the best car rental in west LA!!!... The cars are brand new and the owner is awesome! Waffa went out of her way to get my family and I in the appropriate car for our trip!... Thanks again waffa! read more

Excellent service from start, middle, and the end. Wafa (manager) and Badraa were both extremely nice and help. I have rented many cars before and this was bar none the best experience I have had. Car was clean and well-maintained, will be back again in the near future. read more

I had an absolutely disheartening experience with this particular Avis location. The owner lied several times. I rented a mid-size car and was provided a compact or economy-size car. I pointed out the error and asked if I could rent the Camary and she claimed it was already taken by another customer that would have the car for an entire month. However, upon return, I was there when another disgruntled customer was just checking out the Camary three days later. I know because I lived about a mile from the location and the customer offered me a ride home when I asked the Avis clerk for transportation home and he refused. I am a Hertz Gold elite member and I know a compact car from a midsize car. Also, the owner consistently insisted that the Honda Civic/Toyota Corolla was a mid-size car. She also lied and stated she had the car mechanics serviced but 20 miles driving the car and the check engine light came on and remained until I returned the car to Avis... The car was bright blue and I was renting a car for business, so I was looking for a more conservative rental and even though I explained that, the owner refused. I also was charged an extra day rental for being 10 minutes late and when I refused on the grounds that I had to take the car to get mechanical service and because the cashier was late returning to open the business, and also spent over an hour with the male customer before me. I would NEVER refer a person to this Avis rental facility. Please also know the owner kept trying to increase the price of the daily rental when I again inquired about a mid-size car and she is so greedy that the price kept changing from a $90, $60 $30 or $15 daily increase. read more

Wafa is the best!!! We rented back in June, so I'm super late on this review, but I still appreciate how she went above and beyond for me and my boyfriend, who were taking a cross-country road trip. She managed to preserve the integrity of our original reservation while giving a much-needed upgrade. We will definitely rent from her again! read more