Great staff. Very accommodating. So happy they are here in Petoskey!! Heartily recommend!!read more

We are here and were given the run around, asked to drive 45 min and that we needed to come and…read morethere is no car. We feel extremely unsafe in this car and they are doing nothing for us

I hate leaving negative reviews but after an entire day of disappointments, I can truly say I will…read morenever use Hertz rental cars again. I reserved a car online and when I arrived at the airport in Pellston they told me they had no cars and that their website was wrong. I asked for suggestions and they were of zero help and never apologized for their mistakes. I then called corporate Hertz and informed them of the issue and so they reserved a car for me in Gaylord. I was able to get a ride about an hour away and while the corporate agent assured me several times that she was seeing that they had cars and availability but told me she could not transfer me or call the local branch to confirm that herself of course I showed up and there were no cars for me there either. I then began calling every local branch in the state and an individual named Lawrence at the Cadillac location told me he could not assure me of a car until I made a reservation online, I told him about the discrepancy on their website and that after driving 4 hours all over the northern part of the state, I was not comfortable relying on the website so he told me there was nothing he could do . I made one final reservation over the phone in Holland and they told me there was a 70% chance they could assure me of a car for the reservation I made the next day. Well after the nightmare of travel I had with this car rental company I can 100% guarantee you I will never use them again. Get your website straight and straighten out your employees - when it comes to customer service and misleading people and then making no effort to make things right, you will not have any business from me and my family. Very unfortunate experience all around.

The gentleman I did business with was honest, punctual, and accommodating…read more When you rent a car on Beaver Island, do your homework before you get off the boat! The roads are all gravel and rutted two tracks. Don't go expecting to rent a 2024 Lincoln Cadillac! The vehicle will be safe, and dependable. They will sometimes be less than spotless. In other words, don't be a wedding party Karen

Duffy promised in writing to drive the wedding party I was standing in and guests around Friday to…read moreSunday for an agreed upon fee. A week before the wedding, he backed out of his promise and said he would only drive people the day of the wedding, leaving everyone without transportation. The morning and early afternoon of the wedding day, he had his phone turned off and refused to answer calls or help the other vendors get to the ceremony and reception. When he finally did answer calls and showed up to shuttle people to the ceremony, he showed up in moldy cars that were in terrible condition (picture attached). He should not be trusted, his cars are a health concern, and his attitude was abysmal throughout the entire weekend. He treated us all so poorly and used foul language when speaking with the bride and groom. He doesn't have an ounce of professionalism in either his personality or fleet of cars.