We were on vacation when my husband unexpectedly had to leave a few days early for work. His plan…read morewas to rent a car and drive home, but after searching everywhere, we couldn't find a rental car available. He even looked into renting a U-Haul as a last resort! I was eventually able to secure a rental car reservation, but it wasn't ideal. The reservation had to be for three extra days that we didn't need, and the car was scheduled to be returned in Petoskey, which is nowhere near our home down state. When I arrived to pick up the car and explained the situation to Luke, he immediately went above and beyond to help. He upgraded us to a vehicle that better meet our needs, gave us permission to return the car at a location near our home, and let us know we could return it early and have the extra days prorated. Most importantly, he was genuinely compassionate, understanding, and kind during what had become a very stressful situation. It's rare to find customer service like this these days. Luke turned a frustrating travel headache into an easy and manageable experience. We are incredibly grateful for his help and would highly recommend this location because of employees like him. Thank you, Luke!

Luke was great. I had a terrible experience renting from the Traverse City Cherry capital airport…read moreEnterprise location. They gave me a dirty car that smelled like pot, hard a burn in the floor board but not mats and was dirty. The line and wait to get a vehicle was so long I didn't want to mess with going back in the complain and exchange it. My husband was freakier out by the Oder and insisted I exchange it in Petosky. It was no trouble dealing with Luke and he concurred the smell was bad, not only due to the pot smell but magnified by the cleaning solution they used. I went and got gas and when I returned Luke greeted me at the door, escorted me to the new Jeep, showed me to Jerp and sent me on my way! I Definitely recommend the Enterprise in Petosky.

I hate leaving negative reviews but after an entire day of disappointments, I can truly say I will…read morenever use Hertz rental cars again. I reserved a car online and when I arrived at the airport in Pellston they told me they had no cars and that their website was wrong. I asked for suggestions and they were of zero help and never apologized for their mistakes. I then called corporate Hertz and informed them of the issue and so they reserved a car for me in Gaylord. I was able to get a ride about an hour away and while the corporate agent assured me several times that she was seeing that they had cars and availability but told me she could not transfer me or call the local branch to confirm that herself of course I showed up and there were no cars for me there either. I then began calling every local branch in the state and an individual named Lawrence at the Cadillac location told me he could not assure me of a car until I made a reservation online, I told him about the discrepancy on their website and that after driving 4 hours all over the northern part of the state, I was not comfortable relying on the website so he told me there was nothing he could do . I made one final reservation over the phone in Holland and they told me there was a 70% chance they could assure me of a car for the reservation I made the next day. Well after the nightmare of travel I had with this car rental company I can 100% guarantee you I will never use them again. Get your website straight and straighten out your employees - when it comes to customer service and misleading people and then making no effort to make things right, you will not have any business from me and my family. Very unfortunate experience all around.

The gentleman I did business with was honest, punctual, and accommodating…read more When you rent a car on Beaver Island, do your homework before you get off the boat! The roads are all gravel and rutted two tracks. Don't go expecting to rent a 2024 Lincoln Cadillac! The vehicle will be safe, and dependable. They will sometimes be less than spotless. In other words, don't be a wedding party Karen

Duffy promised in writing to drive the wedding party I was standing in and guests around Friday to…read moreSunday for an agreed upon fee. A week before the wedding, he backed out of his promise and said he would only drive people the day of the wedding, leaving everyone without transportation. The morning and early afternoon of the wedding day, he had his phone turned off and refused to answer calls or help the other vendors get to the ceremony and reception. When he finally did answer calls and showed up to shuttle people to the ceremony, he showed up in moldy cars that were in terrible condition (picture attached). He should not be trusted, his cars are a health concern, and his attitude was abysmal throughout the entire weekend. He treated us all so poorly and used foul language when speaking with the bride and groom. He doesn't have an ounce of professionalism in either his personality or fleet of cars.