Budget Service Is Like Their Cars - Trash (Same location) So I do want to say first that I did for a long time enjoy using Budget in the past for moving trucks to dollies to cars and such. Everything was fine until it wasn't, as in if every rental is ok, they are ok. If you have an issue, they don't care at all... I have met/talked to several polite and professional people that work for Budget and I'm glad to have spoken with them. However the few good employees do not outweigh the unhelpful, forced robotic polite drones that Budget has in their customer service. (And no I'm not going to give you a review for being unhelpful at the end of the call) So as for my issue. It wouldn't have been an issue in the first place if Budget set the expectation from the get go. In other words, don't promise something you cannot or will not deliver on. My girlfriend and I rented a midsize SUV over the weekend of the 23rd. It was KIA Sorrento, and we scheduled to pick it up at 11am. A friend of ours was coming in from CA at 12 and landing in Charlotte's airport at 12, so we didn't have any time to spare, plus I had work to get to. I also want to say here that one of the first false promises was the guy that helped us out over the phone for booking said he would "take care of the late arrival as long as it was delivered before 6pm." I know that typically most rental companies charge for extra time, however in my experience if you ask and are reasonable, they can waive that as long as you deliver it a little later, but with everything else checking out like a full tank, etc. So I was under the impression that there was no upcharge, because that was our verbal agreement. Now the KIA was trashed, I'm talking about McDonald's trash stuffed in the driver's side door, tucked under the passenger seat, and sticky stuff (probably soda) spilled on the center consol. Not to mention that the seats had streaks of dirt, it reeked of cigarettes, and the car itself was on a quarter tank. Huge let down. The problem was that we couldn't run back in and talk about it right then because of the time constraint and that was the only SUV they had at the time. So we had to roll with the punches, so I did the next best thing. On my way to work I called customer service. The guy that helped me was super helpful, he was going to make sure we didn't get charged for the extra gas and was going to compensate us either $50 or a 2 day rental voucher. I asked for his personal advice because $50 would have just covered someone else's gas, so not really beneficial to us. He suggested that should call back after we return the vehicle and explain the situation and we should get a few more dollars or a slightly better deal. I was ok with that because it was what it was. A few days to make another phone call wouldn't have been a problem. So fast forward a few days, I call customer service again to explain the situation like I was told to do. The wanted to charge me for a late fee! And that was after I was promised that it was waived. Customer service couldn't do anything because the local office didn't note it and the local office couldn't do anything because the account was closed. So out of my frustration I had to call back the next day and all Budget was willing to do was only compensate me for the $33 for the late charge. Both times that I was promised that I was going to be "taken care of" as a customer, I was let down and lied to. So the next time you want Budget, understand that it isn't economical for you, it is a low budget for the company. I'm going to spend the extra money for Hertz from now on because at least with more money I'll get better service. read more

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The most disgusting car rental I have ever done! The new spot is now on Anderson Rd. I went to pick up my car to go out of town that evening. He said I had an upgrade on the car. He went out and sprayed water on it and gave me the car. He did not go around it to check as normal and I soon found out why. The inside no the vehicle was filled with DOG HAIR! I could not call and complain because I picked up at the end of the day. My husband and I had to vacuum and disinfect the entire care before we could leave! Later when we got out of town the oil light kept coming on. I tried calling the office and the customer service but was not able to speak with someone to change out the car.I dropped the car off and asked to speak to the manager who wasn't there. The guy at the front desk told me that there had been at least 5 people that day who came in to complain about the service. I WILL NOT be spending my hard earned money at this rental again! read more

The absolute worse rental car lot. do not rent from here. The day I went to pickup my rental there were no cars available. Then tgey had the nerve to ask try and give me a car woth either a broke window or dead battery to take to Charlotte to switch out for a better car. So, you want me to do your job. They should've switched out before I came. I am the customer not the employee. Awful! read more

Made a reservation via phone to have an SUV dropped off at my home this AM. The customer service rep double checked and made sure it could be done. This morning I get a call from the Avis saying 1. they don't have that SUV available and 2. they have nobody to drop it off. So they did ZERO of what they promised. All he could suggest was that I should have called directly and not used the reservation line. REALLY AVIS?????? That's your solution? Don't call the number on the website? You need to be better than this. read more

Rented a budget truck from Avis on 2/22/2018 from Frank Perez. Frank provided us with some of the best customer service I have ever received! He treated us like people and not like just another business transaction! When I returned the truck it was more of the same, I wasn't able to refuel the truck with gas because my card didn't work at the gas station and they didn't take cash, so I returned the truck and told Frank upfront and understood and only charged me the drop off fee for the truck instead of the $14.99+$30 that he was owed based on the rental agreement. Frank was super courteous and I will be recommending his business to my friends and family and look forward to doing business with him again in the near future!!!! read more

I rented a vehicle on Wednesday January 25th and returned it on Thursday January 26th, 2017. I also used Avis in Sept of last year in FL, and we had a nice experience. The agent had the best personality, was helpful, and gave lots of good advice for us tourists. This aided me in choosing Avis recently. On Wednesday I picked up my vehicle on Berkeley Dr in Goldsboro, NC. I do not remember the guys name, but he said he has worked there for 10 years. He was beyond helpful and kind. He truly went out of his way and was so friendly. The experience was great and painless. I was even upgraded to an SUV, which was nice. The vehicle was clean, everything was going great until I get to the drop off location in Rock Hill, SC and the experience was night and day. Let me start by saying, I do not like to "tattle on people." I understand their job is their livelihood. I get it. I never ever complain. I struggled to write this, but after talking with others, everyone encouraged me to contact the company. Especially my friend that witnessed my experience first hand. I get to Sears Auto Center and find the Avis desk. No one is there. There is a note stating to call a number. I do so and am told that he will return to the store in 5 minutes. He returned, but it was definitely longer than five minutes. As I gave him my paperwork from Goldsboro, he was making comments about how I was not on "his list" for today. He was muttering about my rental agreement being on paper vs in his computer system, as if it were my fault. I looked outside, and my friend had just pulled up in my brand new mustang that I had purchased. I was super excited, and mentioned to the agent about my new car and how excited I was. My friend enters the store and is in earshot the entire time. The agent goes outside and explains to me that he has to move my rental and inspect it. I say that's fine. I am waiting a little impatiently bc I know my friend has to return to work at the dealership. The agent is walking back into the building, so I ask TWICE if everything is ok. I was positive it was, because I filled up the vehicle, no damage to vehicle, and the inside was as clean as it was when I picked it up. The agent states that "it smells like you smoked in there and are trying to cover it up." I try to not be offended and state that is impossible because I do not smoke and laugh it off at first. He went on a tangent about how he has worked in the business for so long and he knows "when someone has smoked in a vehicle." He stated how horrible it smelled repeatedly. He even had the nerve to say he "smelled it on me too when he walked into the building." So was he implying I smelled horrible too? Then he pointed to the rental agreement and stated that he could charge me an additional $250 for smoking in the vehicle. At this point I was infuriated. I told him repeatedly that I do not smoke and that I did not smoke in the vehicle. I was scared to get too upset bc I was afraid he may get more upset with me and charge me that for spite. His response was NOT agreeing with me, IT WAS that HE DID NOT find any EVIDENCE that I had smoked in it. Wow, I was accused of it over and over, many times after this conversation should have been ended, insulted by telling me I smell "horrible like the vehicle". This is no way to treat a customer. You should not accuse and insult and be condescending. He went on that I "got a good deal on this rental" as if I did not deserve it. So rude. This will always taint my view of Avis. I was beyond elated when I walked into Avis, excited about my new car in the parking lot. The first time I rode in my brand new car, which should have been a special experience for me, I was pissed off and venting about my horrible experience with this agent. I was so insulted, and it is not a good feeling to be accused of something you did not do REPEATEDLY and in the tone he was using. As if he knew I did it, he just could not prove it. There was nothing "smelly" that I had in the car. I sprayed Victoria's Secret body spray on myself before I got out of the vehicle. Was not using that to cover up smoke. A friend rode with me that is very vocal, and he would have told me if my rental smelled "badly". And I smelled nothing. The mgr ended it saying that the Goldsboro location must be trying to unload this vehicle on him "because he knows the rental business games and how they work." He claims they wanted to get rid of this smelly rental so "it's his problem now" that he has to get it cleaned bc no one will rent it bc it's been smoked in. That's all the words I have about this horrible experience. Goldsboro was top of the line, Rock Hill---- THE WORST EVER. You should be informed. read more