Unfortunately I had car problems with my personal vehicle…read more I was in need of a long term rental and need it as soon as possible. I had a very bad experience with Enterprise as you can read in a previous review. Fortunately this Hertz location is just down the street. I met Jeren Johnson who took care of me and provided a high level of customer service.

My car is being repaired due to an accident, and I was given the choice of getting a rental through…read moreHertz or Enterprise. I made a massive mistake by choosing Hertz. They were supposed to pick me up at the body shop, per my conversation with their representative, but they never did. I waited two hours, and when I called the rental location, repeatedly, the call rang and rang and was ultimately disconnected. As a result, I've missed an afternoon doctors appointment and had to rearrange my day. Unbelievable that it is impossible to speak with a person about concerns related to a rental.

Great service, great vehicle. Made the process easy from start to finish. This is now my "Go-To"…read moreplace for vehicle rental.

Mostly good experience until today. Gentleman brought me to the desk. Checked the cars available…read moreand said they don't have any that are not reserved. Next person in line came up. She was asked the same things. No reservation but a different gentleman got her a car and walked her to it. Normally I'm all for enterprise over others but this location seems to either favor ladies or recent people that have rented before. Very disappointing. I need a vehicle so I'll get it here today if there is one available. From now on though I don't think this is a reasonable place for someone without a reservation or that doesn't know the people here by name. Follow up: I did get a rental before they closed.

Budget Service Is Like Their Cars - Trash (Same location)…read more So I do want to say first that I did for a long time enjoy using Budget in the past for moving trucks to dollies to cars and such. Everything was fine until it wasn't, as in if every rental is ok, they are ok. If you have an issue, they don't care at all... I have met/talked to several polite and professional people that work for Budget and I'm glad to have spoken with them. However the few good employees do not outweigh the unhelpful, forced robotic polite drones that Budget has in their customer service. (And no I'm not going to give you a review for being unhelpful at the end of the call) So as for my issue. It wouldn't have been an issue in the first place if Budget set the expectation from the get go. In other words, don't promise something you cannot or will not deliver on. My girlfriend and I rented a midsize SUV over the weekend of the 23rd. It was KIA Sorrento, and we scheduled to pick it up at 11am. A friend of ours was coming in from CA at 12 and landing in Charlotte's airport at 12, so we didn't have any time to spare, plus I had work to get to. I also want to say here that one of the first false promises was the guy that helped us out over the phone for booking said he would "take care of the late arrival as long as it was delivered before 6pm." I know that typically most rental companies charge for extra time, however in my experience if you ask and are reasonable, they can waive that as long as you deliver it a little later, but with everything else checking out like a full tank, etc. So I was under the impression that there was no upcharge, because that was our verbal agreement. Now the KIA was trashed, I'm talking about McDonald's trash stuffed in the driver's side door, tucked under the passenger seat, and sticky stuff (probably soda) spilled on the center consol. Not to mention that the seats had streaks of dirt, it reeked of cigarettes, and the car itself was on a quarter tank. Huge let down. The problem was that we couldn't run back in and talk about it right then because of the time constraint and that was the only SUV they had at the time. So we had to roll with the punches, so I did the next best thing. On my way to work I called customer service. The guy that helped me was super helpful, he was going to make sure we didn't get charged for the extra gas and was going to compensate us either $50 or a 2 day rental voucher. I asked for his personal advice because $50 would have just covered someone else's gas, so not really beneficial to us. He suggested that should call back after we return the vehicle and explain the situation and we should get a few more dollars or a slightly better deal. I was ok with that because it was what it was. A few days to make another phone call wouldn't have been a problem. So fast forward a few days, I call customer service again to explain the situation like I was told to do. The wanted to charge me for a late fee! And that was after I was promised that it was waived. Customer service couldn't do anything because the local office didn't note it and the local office couldn't do anything because the account was closed. So out of my frustration I had to call back the next day and all Budget was willing to do was only compensate me for the $33 for the late charge. Both times that I was promised that I was going to be "taken care of" as a customer, I was let down and lied to. So the next time you want Budget, understand that it isn't economical for you, it is a low budget for the company. I'm going to spend the extra money for Hertz from now on because at least with more money I'll get better service.

The most disgusting car rental I have ever done! The new spot is now on Anderson Rd. I went to pick…read moreup my car to go out of town that evening. He said I had an upgrade on the car. He went out and sprayed water on it and gave me the car. He did not go around it to check as normal and I soon found out why. The inside no the vehicle was filled with DOG HAIR! I could not call and complain because I picked up at the end of the day. My husband and I had to vacuum and disinfect the entire care before we could leave! Later when we got out of town the oil light kept coming on. I tried calling the office and the customer service but was not able to speak with someone to change out the car.I dropped the car off and asked to speak to the manager who wasn't there. The guy at the front desk told me that there had been at least 5 people that day who came in to complain about the service. I WILL NOT be spending my hard earned money at this rental again!

Couldn't have had a better experience. Davauris was early and patient to pick us up, was…read moreprofessional, courteous and a pleasure to be around. We would highly recommend Morgan Transportation and would not consider using another car service when in the area. Steve Rollins, MT. September 2024.

Promised a pickup from Waynesville to the Asheville airport. Stopped returning texts and calls when…read moreour group asked for a status update. Got a vague answer after several calls. Very unprofessional and unreliable behavior. I would recommend a more reputable service in the region.

Excellent service. Gilbert arrived early to pick me up from my hotel. He waited outside the car…read moreand then approached me, instead of me having to find him. Courteous, friendly, and professional. Safe driver.

Needed a ride to the airport after flight was cancelled. Never returned my phone call. Not much…read moreelse to say...

Got my Rogue transported quickly, with no issues. The price was pretty good compared to other…read morebrokers. Would work with again, thanks.

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