Once again we had an amazing experience with esteem limousine! We had Dave Best this time! He was…read moreAWESOME! His last name sums up the experience that we had , the BEST! We spent the day laughing with him on the whole ride to all of the wineries/breweries! This will be the company we always book on our trips to the finger lakes , great service , immaculate limos, fun atmosphere and a Great Way to take in all the scenic views and sip on some drinks.

I decided on Esteem Limousine because of the friendly interaction on the phone and very fair…read morepricing. Our driver Dave truly went above and beyond for us. He reached out ahead of time with ideas on how we could surprise the birthday girl and even purchased a lantern for her to light and release in honor of her special day. He was so patient and nonjudgmental which was so appreciated, and we cannot wait to book with him again in the future!

From the initial call to book my rental to when I returned it almost a week later, this small…read morerental place was well accommodating, helpful and stayed in touch every step of the way. Despite a discrepancy on the bill, they still worked with me in a manner that we could agree on and be content. When I dropped off the rental, the sales representative was kind enough to offer me a ride back to my repaired car though their shuttle crew was booked. Thank you! This location will be on top of my list when I need a rental again.

my family of 6 booked a mini-van back in March of 2026 for a Disney trip in July. When we arrive to…read morepick up our van on the day of with excitement to drive to Disney world we were incredibly blindsided with the branch not having any vans or even third row SUV's. out only option they gave us was a 6 seat dodge ram. when we tried to work with them saying we would be happy to go almost anywhere else to pick up a van or a third row SUV or a 12 passenger van we were basically brushed off and told take it or leave it. I will never rent with enterprise again. It was the most non-professional I have ever seen a company act while also taking hundreds of your hard earned dollars. I would never recommend this company and especially this branch. Very disappointing.

This is a terrible business. I am filing a complaint with the better business bureau. They sold me…read morea lemon and the day I took it home it had issues and they wouldn't do anything. Then I drive to Florida and in West Virginia it overheated. They reset the dash lights and patch things under the car. I am going to sue them as he purposely waited a week to respond so my 30 day warranty was up. NEVER BUY FROM HERE!!!

Please avoid this place have my vehicle and won't tell me where it is. Also had my vehicle for 4…read moreweeks and no 1 around to answer the problems I'm having. If you want a reliable vehicle, this is not the place on.

Grossly understaffed. Long/endless line to pick up a reserved and paid for rental. Not worth any…read moresavings. Other rental company's counters appeared quick and efficient. They also didn't seem to care that we had a gold membership and did not have any working kiosks. This is a complete disaster, avoid this at all costs.

Ridiculous experience at the Rochester, NY airport. Waited in line longer than our flight took (…read moreover one hour). One person checking in regular clients (ant least 25 people in line) and one for gold members (adjacent Avis had 3 for all clientele). Agent took a break while everyone was waiting for about 10 minutes. Then had to wait in parking garage for a car. we had pre- paid or we would have gone to the empty National desk.

This Alamo office is not at the airport. So it was a short shuttle ride with a very nice driver…read more The gentleman at the rental counter was friendly and professional. I was offered an upgrade to a Ford Fusion. It turned out to be an AWESOME car. The Fusion was Titanium trim level and loaded... heated & cool seats, heated steering wheel, blind-side and lane departure alerts. Definitely one of my best car rental experiences.

From the owner: Reserve with Alamo Rent A Car and get last minute specials and hot deals on car rentals for…read morevacation and other travel needs.

Buffalo Road location…read more If I could give zero stars, I would. This was one of the worst customer service experiences I have ever had. I walked in to rent a vehicle and stood there for nearly 10 minutes without being acknowledged while the employee stared at his computer. No greeting. No explanation. Completely ignored. When I returned the vehicle, I was told I was paying "only taxes," yet the total did not make sense. When I asked for a simple breakdown of the charges, I was dismissed and told to "take it up with my insurance." That is not an explanation. The branch manager, Rick Capobiano, then became openly hostile. He said he was getting mad, told me to get out of the store, and when I asked who his supervisor was, he told me to "look it up" and threatened to call the police on me. All because I asked for clarification on charges and a receipt. This is not just poor customer service -- it is aggressive, unprofessional behavior coming from someone in a management position. Customers deserve transparency and basic respect. Instead, I was treated like a problem for asking legitimate questions about my bill. Absolutely unacceptable. I will never rent from this location again.

If I could give Hertz -Elmgrove a negative 1000 I would the…read moreworst experience with renting a car The customer service was beyond horrible I wish I would have recorded because me explaining will do no justice to the severity of most distasteful customer service displayed Karl and Karlie I arrived to pick up my rental no one was there waited about 10 minutes Karlie arrive says hello ask my name then tell me they don't have the truck I received confirmation about it and they other location does not never was I offered another vehicle however I was offered a similar car that will be ready 2.5-3 hours from the time of me arriving to pick up my rental I explained to her I did not want to wait I needed my rental she then proceeded to tell me that I just booked it online which it didn't see how that mattered does that mean I should mind waiting 2.5 -3 hours So then Karlie(with a raised voice) and Karl informs me that what happens when you book on line things are not always up to date The beginning the end no solution: but you need to wait or oh well I asked for their names in which Karlie with a smug in her face says the names in the cards: I remember a team is only good as it's leader Horrible

A HUGE thank you to Wes at Penske from Home Depot in Greece. Wes was very pleasant to work with,…read morefriendly, and helpful! He helped turn a very stressful day into a much better one and we couldn't be more thankful. Please see the negative review I left for U-Haul, it mentions at the end how Wes was able to turn everything around for us after an awful experience with a competitor. For U-Haul: "Sadly, this is the first negative review I have ever written. But I hope I can steer someone else away from a negative situation before it is too late. We have tried to work with U-Haul three times now and every time it has been a nightmare. Although it is on us that we tried to put our trust in this company, we should have known better after the first time. The best word I can think of to describe the employees at U-Haul is INCOMPETENT. If I could give U-Haul 0 stars I would. U-Haul is the epitome of terrible customer service. They called my boyfriend with less than 24 hours' notice to let us know that the truck we rented was no longer available, but we would have one at another location that is a smaller size for tomorrows move. I completely understood this, things happen. I called to speak with them about this new reservation, I was put on hold a couple times for almost 10-15 minutes at a time. I am not sure if this was the customer service rep's first day, but she continually put me on hold for long periods of time, throughout this I remained calm and patient. At the 31st minute of this phone call I was hung up on. So, I then had gotten someone else on the line and re-explained the situation. This representative also could not answer my questions, so she passed me along to her supervisor, Theresa. Theresa was happy to let me know that the new truck that they reserved for us at the new location was no longer available for us. When I asked why...her response basically was that it just is that way and then ended up using the excuse because it wasn't meant for the type of move, we were doing? Instead of trying to resolve the issue she preferred to try to disconnect the call at which point I admittedly became very upset. I have never spoken to a customer service representative in such a way because I do too work in customer service and understand that things can happen. I understand that all companies handle things differently but when it is the company's fault and the customer is TRYING to work with you to make both sides happy, you should be able to come up with some sort of resolution. At this point I very quickly understood why the rest of my phone calls went so horrible. How can I expect employee's under this individual to be capable of handling a customer service position when the manager can't even explain an adequate sentence to me for the reasoning behind all of this. Honestly, I would have settled for her to even try and attempt having the brain capacity to come up with a solution. At this point I thanked Theresa for her help and hung up the phone. We tried calling back later to get another reservation on the board, after 40 MINUTES I somehow was unlucky enough to end up on the phone with Theresa again. At this point and much frustration, we agreed to not waste any more time with U-Haul because we are moving tomorrow. In a way this was a blessing to happen because this led me to call Penske Truck Leasing immediately after. I spoke with the rep and explained our situation. The rep was happy to book a last-minute truck for us with his company. It was quick, easy, and seamless. He made sure to make a very stressful situation right when it wasn't even his mess to clean up. Please be aware of using U-Haul, moving is already stressful enough. I HIGHLY recommend Penske Truck Leasing if they are in your area!" Thank you again Wes!

From the owner: Save Up To 20% When You Reserve Online Today!…read more Free unlimited miles on one-way rentals and savings with our moving supplies. We offer clean, newer trucks, professional assistance and guaranteed reservations for your moving or business needs.