Had a great experience renting a car at this location! Darin and his team are very efficient,…read morefriendly and professional. I rented on a holiday weekend and they were quite busy when I arrived for pick up, but the wait wasn't long and they took care of me promptly. These employees work hard and it shows :)

Jeff Kemble. everyone was very helpful we had been in an accident so everything was crazy. So let…read moreme get to the point. So I had to put a hundred dollar deposit on the car. Management told me once the car was returned. I would receive my deposit back on my card in one to two business days. it's going on the second week. called corporate they told me they don't refund back to the card. It's a refund check. rent a car from a company that does not lie to people down on there luck very unsatisfactory will never happen again.

Once again we had an amazing experience with esteem limousine! We had Dave Best this time! He was…read moreAWESOME! His last name sums up the experience that we had , the BEST! We spent the day laughing with him on the whole ride to all of the wineries/breweries! This will be the company we always book on our trips to the finger lakes , great service , immaculate limos, fun atmosphere and a Great Way to take in all the scenic views and sip on some drinks.

I decided on Esteem Limousine because of the friendly interaction on the phone and very fair…read morepricing. Our driver Dave truly went above and beyond for us. He reached out ahead of time with ideas on how we could surprise the birthday girl and even purchased a lantern for her to light and release in honor of her special day. He was so patient and nonjudgmental which was so appreciated, and we cannot wait to book with him again in the future!

Horrible experience, I recommend you look absolutely anywhere else…read more I scheduled a vehicle drop off for when my truck was getting dropped off at a body shop. They called and confirmed the day, the time and the vahicle. I have been at the shop for almost an hour and they still don't have my vehicle dropped off !!? They brought one half the size and told me I'd have to drive them back to their shop¿¡ That was not the agreement at all! I don't know if it's dishonesty or just poor performance. Either Way, save yourself an hour or sitting around and rent from elsewhere!!

my family of 6 booked a mini-van back in March of 2026 for a Disney trip in July. When we arrive to…read morepick up our van on the day of with excitement to drive to Disney world we were incredibly blindsided with the branch not having any vans or even third row SUV's. out only option they gave us was a 6 seat dodge ram. when we tried to work with them saying we would be happy to go almost anywhere else to pick up a van or a third row SUV or a 12 passenger van we were basically brushed off and told take it or leave it. I will never rent with enterprise again. It was the most non-professional I have ever seen a company act while also taking hundreds of your hard earned dollars. I would never recommend this company and especially this branch. Very disappointing.

This is a terrible business. I am filing a complaint with the better business bureau. They sold me…read morea lemon and the day I took it home it had issues and they wouldn't do anything. Then I drive to Florida and in West Virginia it overheated. They reset the dash lights and patch things under the car. I am going to sue them as he purposely waited a week to respond so my 30 day warranty was up. NEVER BUY FROM HERE!!!

Please avoid this place have my vehicle and won't tell me where it is. Also had my vehicle for 4…read moreweeks and no 1 around to answer the problems I'm having. If you want a reliable vehicle, this is not the place on.

Grossly understaffed. Long/endless line to pick up a reserved and paid for rental. Not worth any…read moresavings. Other rental company's counters appeared quick and efficient. They also didn't seem to care that we had a gold membership and did not have any working kiosks. This is a complete disaster, avoid this at all costs.

Ridiculous experience at the Rochester, NY airport. Waited in line longer than our flight took (…read moreover one hour). One person checking in regular clients (ant least 25 people in line) and one for gold members (adjacent Avis had 3 for all clientele). Agent took a break while everyone was waiting for about 10 minutes. Then had to wait in parking garage for a car. we had pre- paid or we would have gone to the empty National desk.

This Alamo office is not at the airport. So it was a short shuttle ride with a very nice driver…read more The gentleman at the rental counter was friendly and professional. I was offered an upgrade to a Ford Fusion. It turned out to be an AWESOME car. The Fusion was Titanium trim level and loaded... heated & cool seats, heated steering wheel, blind-side and lane departure alerts. Definitely one of my best car rental experiences.

From the owner: Reserve with Alamo Rent A Car and get last minute specials and hot deals on car rentals for…read morevacation and other travel needs.

I rented a car from Hertz after my car had been rear ended the guy at the front desk was very nice…read moreand helpful.. Had a Ford Focus for the 2 weeks great car and staff! thank you!!

I am kicking myself for not reading these reviews before I went online to rent my vehicle. Booked…read morethe vehicle online taking advantage of the upfront pay discount. Once I plugged in all my banking information I got an STR004 message that said an error had occurred to try again later. When I checked my bank account the funds were already pending. I called the 800 number that was very difficult to locate on there sites. Spoke to a rep who was not able to help me. He told me to call my bank and cancel the charge. I am pretty sure my bank is going to charge me a fee to do a stop payment.

A HUGE thank you to Wes at Penske from Home Depot in Greece. Wes was very pleasant to work with,…read morefriendly, and helpful! He helped turn a very stressful day into a much better one and we couldn't be more thankful. Please see the negative review I left for U-Haul, it mentions at the end how Wes was able to turn everything around for us after an awful experience with a competitor. For U-Haul: "Sadly, this is the first negative review I have ever written. But I hope I can steer someone else away from a negative situation before it is too late. We have tried to work with U-Haul three times now and every time it has been a nightmare. Although it is on us that we tried to put our trust in this company, we should have known better after the first time. The best word I can think of to describe the employees at U-Haul is INCOMPETENT. If I could give U-Haul 0 stars I would. U-Haul is the epitome of terrible customer service. They called my boyfriend with less than 24 hours' notice to let us know that the truck we rented was no longer available, but we would have one at another location that is a smaller size for tomorrows move. I completely understood this, things happen. I called to speak with them about this new reservation, I was put on hold a couple times for almost 10-15 minutes at a time. I am not sure if this was the customer service rep's first day, but she continually put me on hold for long periods of time, throughout this I remained calm and patient. At the 31st minute of this phone call I was hung up on. So, I then had gotten someone else on the line and re-explained the situation. This representative also could not answer my questions, so she passed me along to her supervisor, Theresa. Theresa was happy to let me know that the new truck that they reserved for us at the new location was no longer available for us. When I asked why...her response basically was that it just is that way and then ended up using the excuse because it wasn't meant for the type of move, we were doing? Instead of trying to resolve the issue she preferred to try to disconnect the call at which point I admittedly became very upset. I have never spoken to a customer service representative in such a way because I do too work in customer service and understand that things can happen. I understand that all companies handle things differently but when it is the company's fault and the customer is TRYING to work with you to make both sides happy, you should be able to come up with some sort of resolution. At this point I very quickly understood why the rest of my phone calls went so horrible. How can I expect employee's under this individual to be capable of handling a customer service position when the manager can't even explain an adequate sentence to me for the reasoning behind all of this. Honestly, I would have settled for her to even try and attempt having the brain capacity to come up with a solution. At this point I thanked Theresa for her help and hung up the phone. We tried calling back later to get another reservation on the board, after 40 MINUTES I somehow was unlucky enough to end up on the phone with Theresa again. At this point and much frustration, we agreed to not waste any more time with U-Haul because we are moving tomorrow. In a way this was a blessing to happen because this led me to call Penske Truck Leasing immediately after. I spoke with the rep and explained our situation. The rep was happy to book a last-minute truck for us with his company. It was quick, easy, and seamless. He made sure to make a very stressful situation right when it wasn't even his mess to clean up. Please be aware of using U-Haul, moving is already stressful enough. I HIGHLY recommend Penske Truck Leasing if they are in your area!" Thank you again Wes!

From the owner: Save Up To 20% When You Reserve Online Today!…read more Free unlimited miles on one-way rentals and savings with our moving supplies. We offer clean, newer trucks, professional assistance and guaranteed reservations for your moving or business needs.

I got an oil change very fast. Jeff was very pleasant with me and all the people who walked in…read more Will definitely return

Please be wary when bringing your vehicle to this location as they are careless and only care about…read morethe profit being brought into their store, not your safety or quality of service. Brought my car in for a NYS inspection, was told I needed to change my control arms so I gave the go ahead, couple days later the ball joint popped out as I was pulling out of my uncle's driveway which caused even MORE damage and risked my safety driving my car off Firestone's lot. How did it pass inspection this time around when it was in worse condition from when I first brought it in? No idea. The tech who worked on my car was Dylan and I was told from his coworkers that he should have been let go months before because his work was not up to standard. I brought my concerns to the manager, Wes, and requested a full refund on the services because of the safety concerns, for myself and others on the road, but he only offered to refund me for the labor because the "parts were already required to pass my car for NYSI." How did it pass this time around? It broke down two days after they passed me for my NYSI and caused major damage to my car that was perfectly fine before they touched it. Wes also wrote in my car's notes that it "somehow backed off the threads," they over worked that nut so much that the nut was stripped and it fell off while I was driving. Please triple check your car before you leave if you do decide to bring your car to this location. I am so incredibly lucky I was not in a serious accident because of this terrible installation and the sorry ass excuses from this shop.