I have been a long time customer with Avis and been using CDG since 2006. My last trip in January was a nightmare. The car I picked up on January 10 was underground at level 3. No one was there to check the car. When I picked up the car, I noticed damage to the front bumper on the right side and a scratch on the side of the vehicle. I took pictures of the damages and came back to the front desk to notify the agent. I asked her to inspect the car and update the damage. She said that the printer was down, and an email was underway. After checking my email, the contract was not updated and was showing no damage. After insisting, she gave me a blank, car inspection paper slip with the noted damage on it and her employee number. She also told me that the contract will be updated in her internal system. It is now January 31 and after the car was returned, the scratches are now being reported after the fact and are my responsibilities'. I am deeply disappointed by the lack of integrity, unprofessionalism of AVIS CDG. I no longer recommend AVIS CDG as a customer. Beware! read more

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Consistent with several of the other reviews- this company branch makes fraudulent charges. They did not send any receipt after I dropped off the car in perfect condition. Three days later, I suddenly had a charge for double what my rental rate should have been. Upon inquiring with the company, I received no response. Now three months later they finally replied and said that there was damage to the car that cost $300 to repair. The only photo proof of the damage was a little scruff on a hubcap. Luckily, I was able to contest it with my bank and get the money back, but hopefully this review can stop others for making the same mistake.. read more

Had a generally good experience with Budget here recently. Computer was acting up so it was a while until I could get in a car, but the car was great and the price was good. read more

Memo To: The Avis Manager From: Your Satisfied Customer Re: Sixt Car Rental Dear Sir/Madam, Please walk the short distance to the Sixt rental desk, raise your hand, and as hard as possible slap the Sixt Manager. Then please present him with a copy of my Avis rental contract. (I have included a photo for your convenience.) Please point out to him how clearly Avis denotes the type of fuel used by their vehicles. Please also make note of the fact that Avis personnel highlighted that information and other key information in an effort to communicate as clearly as possible to their customers. Please tell him that he and several of his employees are boneheads, then stare at him crossly for several seconds and stomp back to your desk. Thank you, Your Loyal Customer read more

Avis - Car Rental Near Me - Roissy-en-France, 95

This location stole money from my wife and I on our honeymoon. $2,000. They will steal from you too, just read the reviews. I literally downloaded the Yelp app just to leave this review, I've never reviewed any business but this was unacceptable. DO NOT ever rent a vehicle from Avis. They will not help you, once you give them your card they will do whatever fraudulent practices they want to, and you'll have no way to get your money back, especially if you're American because you can't even talk to anyone on the phone over there. AVIS steals your money. read more

Several of the rental care places at CDG are right across the covered traffic lanes outside of baggage claim. It is a short walk with no bus or train required, which is nice. Avis shares a counter with Budget here. I was 3rd in line when I arrived, but the line then grew steadily while I waited. One thing I found odd/annoying was that they have a separate agent for Avis Preferred (whatever their term is). I get that, but if there are no preferred customers, couldn't she let the common folk roll over to her station? Apparently not... The agent I got was fine. We got through the procedure fairly quickly. They do not have much of a policy on inspecting the vehicle before you drive it away; I'm not sure how that works but I'd like to avoid waiting in a longer line if I notice a dent (I didn't, luckily). Also, the agent was fairly insistent that I'd be wise to also get their 20 EU/day insurance vs. the coverage provided by my credit card. Given the combination of jet-lag, paranoia, and general fear about driving for 200+ km that day in a foreign country, I succumbed. Do your own research, though. The closest I came to an accident was getting out of their cramped car-park. Also, plan to use your smart phone for navigation or get one of the GPS units they offer. French highway signage is generally not great, and figuring out how to exit the airport and successfully get onto the A13 to Normandy provide quite challenging for us. That's not extra stress you need after an overnight flight, so print maps or turn on voice-navigation or whatever is needed (my advice). Finally, refilling the car upon drop-off may not be as easy as you anticipate. While other businesses accepted my cards on the trip, the automated gas station near the Avis drop-off did not, nor did it accept cash. So I returned the car empty (which hadn't been my intent). Your experience may vary depending on where you are dropping off the vehicle (I was returning it to a train station in the city, not to the airport). read more

Avis / Budget rent-A-Car in Gare de Lyon in Paris and Charles DeGaulle Airport in Paris, are very poorly managed. They do not check the cars when you pick them up, or drop them off, and then they charge you for damages that they fabricate. Do not rent from this company! Continued discussions with Avis/Budget management prove worthless. DO NOT RENT ANY VEHICLES FROM AVIS/BUDGET in Paris read more

I already reserved a car from USA and went to pick it up. I am a preferred client too so expected something from it, hence my 1 Star. 1. The staff was very courteous and nice. 2. They told me that they upgraded me with a gps, nice 3. Tried to sell me many options, I declined them. 4. Tried to bill me 20% more, I needed to show them the contract and they complied. 5. When getting the car, realized that there was no gps, came back to ask, told me I needed to upgrade that with $ Bottom line is that I really though they care about the $ as a bottom line, ready to make me happy at the beginning but I needed to upgrade, once I declined, I did not represent any interest to them. Too bad, does not feel very welcoming. read more

Though I had an advance reservation, I had to wait at the AVIS desk in CDG Airport for 90 minutes to pick up the rented car, knowing that I was the only Client at the desk that time. Desk employees are incompetent. The given car had a number of scratches which were not recorded. The car was unsafe and out of control while driven at a speed above 90km/hr. At the drop off time the AVIS employee simply took the key and refused to provide me with a release of responsibility statement. read more

Dreadful experience waiting in line over an hour after a 7 hour flight and 6 hour jetlag: Stupid Avis business model dedicates an agent to "Preferred customers" so they can cut the line while commoners stand in line for ever. Marketing 101 tells you to make sure ALL customers feel they're preferred, right? Apparently not Avis. Rented a "standard van" to accommodate a large party and got a crappy 7 seat Dacia, one seat of which was missing to make room for luggage. Check engine light popped up on day 2 so returned the car on day 3. Only reason I don't give ZERO star is that the exchange went well: I cut the idiotic "Preferred line", demanding immediate attention (Had better vacation plans than CGD Airport rental car facility) CDG Avis agent Paul (Only have his first name) resolved the issue in no time as a better same-class vehicle was available. Long story short: Thank you Paul, Adios Avis: will never ever rent from you EVER. No mas! Jamais! read more

I booked online for a rate with partial insurance cover but when I signed for the car at the airport, they charged me for full cover. If I hadn't noticed, I would have paid a few hundred extra. When I returned the car, they said all ok and no need to check. A week later, they charged me for a scratch on the side mirror I don't remember having. No way to defend myself so I had to pay. NOT RECOMMENDED. I have NEVER been charged damages in my 25 years of car rental with ANY company in ANY country! read more

Booked a car with Avis in July 2019. The pickup process took over two hours (after we had signed the paperwork!) and they were unable to provide the car we had booked, so gave us a different car. Upon returning the car, we were charged for an "upgrade" which they won't reverse because they "can't verify I didn't ask for an upgrade". Actual cost to rent a car from Avis was 25% over what I had paid for "in full" because of this. Additionally, the drop-off procedure was very confusing. No one was in the lot to direct me nor accept the car. Avis USA phone support was slow and inefficient in trying to resolve this. Easily the worst car rental experience I have ever had and I wish now I had read the other reviews that share similar experiences. read more

Something is terribly amiss at Avis/Budget CDG and no one at Avis/Budget headquarters seems to care. First we rented a car from Budget on 06/16/22 and had exactly the same experience as reviewer Max L (4/20/2022) as the agent tried to charge me for full insurance coverage + an extra day. Those extra charges, in addition to their unwillingness to honor the price on the confirmed reservation, resulted in a most unpleasant exchange with the agent. In the end there was only a partial reduction of extra charges. (I have filed a formal complaint with Budget.) Then we rented a car from CDG Avis on 07/16/2022 (I did not learn my lesson). Check out went smoothly. When we returned the car as scheduled, 16 days later, the agent took my keys and told me that we were free to go and he would send me a receipt in five minutes. Against the better advice of my wife, we left, trusting all was well. Then the same thing that happened to reviewer Roberta R (06/12/2022) happened to us. I received a receipt with a 300 euro charge for a non-existent 'scratch' which mysteriously appeared after we returned the car. I returned to the Avis car rental agency a few hours later asking to see the 'damage' on the car. The agent I spoke with listened patiently to my concerns but said it was impossible to view the car as it had already been rented out again. I showed him the photos of the car and asked him to point out the damage, and he could not. Even though it will mean little to the corporation, I get some solace in writing this review. I did learn my lesson this time and offer this review for others considering their options. I will NEVER to do business with Avis/Budget again! (I am not taking the time to file another formal complaint with Avis but I did share all the details in the usual review that Avis requests.) Regardless of this disgusting start and finish to our French vacation at the hands of Avis/Budget, France and the French were totally awesome. We will definitely visit again using another car rental agency. read more

Even though the staff at the counter was nice, it was pretty slow to get the car. Also, I specifically booked a specific model and was not able to get it (which is the second time), but the car I got was similar. The car was somewhat clean, except for a slight smell of cigarette and cigarette buds in the ash tray. However,.I have ad issues with the billing department. I was charged for an insurance that I declined upon picking up the car, since I already had one. And after my.boomong,. surprised I was billed more than doubled bc of that. When I talked to a representative, nothing could be done right away, it will have to be done by email and can take up to 15 days!!! I also requested a detailed bill, I wasn't able to get it online and I was not provided one upon pick up, and they refused saying that the third party should have it (which is the only initial bill, since AVIS charged me at the counter). Way to end my vacation! I surely will not go with them again. Very disappointed, very poor customer service!!!! read more

This is first time in my entire life that I leave a negative review. I will try to keep things concise. I was charged for a damage waiver and theft protection insurance that I clearly declined, twice. I was not provided with an opportunity to review the contract when I picked up the car. After arriving at my destination, I reviewed the contract sent by email and noticed the charge. I immediately proceeded to call Budget to let them know and they told me they could not do anything until the vehicle was returned. I then returned the vehicle on the agreed date and explained the situation to the Budget agent. The agent told me I had nothing to worry about, he would take care of it and ask his manager to waive the additional fees. A few days later I noticed on my credit card statement that the fees had not been waived. The next step was for me to file a formal complaint with Budget but this did not go anywhere as Budget Paris Charles de Gaulle will stand behind their fraudulent actions. I will add that this is second time in a row that this Budget branch is trying to over charge me, however the first time I managed to get my money back through a formal complaint. Please, if you are reading this review, do yourself a favor and stay away from them at all cost. This is worse than appalling customer service, this is fraud! read more

Fraud Alert !!! After i waited almost 3 months to claim my refund , emails and calls all in vain , and even they disconnect the phone on me twice !!!! the final bill according to them exceeding my deposit !! they charged me with minor scratches though never been informed about during hand over of the van , they charged 120 euros for fuel though it brought it half empty and they charged 50 euros for the fuel balance , beware of one staff called bilel , he is such a dishonest person , beware to deal with them they will scam you 350 euros swindled by them read more

We had a booking pre-arrival and were told that we had to change it on arrival which we did as a result we ended up paying over 300 Euros more. Bought an insurance but had no details of what is covered and what isn't. Following a car problem we tried to contact Avis at the given number in Paris however no one picked up the phone after calling twice and waited for an hour at a time. On a positive notes the person who took our booking at the airport was very nice, polite, pleasant etc... excelling at his job and efficient at selling products but not really giving you details. We were at the airport for over 5 hours post arrival after a 10 hours flight, we left around midnight. I feel that travelers are being taken advantages of. Avis should have given us all the info in writing and in insight we should have asked but being tired we didn't. read more

The line hasn't moved in the past hour! What is going on here? And this is the avis preferred line with a reservation already made. Every other rental car place in this airport has a moving line. We have already tried to replace avis with another company, but you need a reservation. We will see how this goes, we may miss our champagne tour because avis ate the extra two hours we had in our schedule. read more

Avis - The line this afternoonafternoon. - Car Rental Near Me - Roissy-en-France, 95

We rented a car from Avis on May 19, 2018. When we dropped the car off on Saturday, May 26, 2018 to fly back to the US, we accidentally left a bag of gifts that we purchased in France in the car. Since we arrived back in the US, we have been trying to contact Avis to arrange for the return of our gifts. Avis has been completely non-responsive. We have called, sent messages, and even messaged Avis on Face Book. Avis has not responded. Avis in the US was very helpful in arranging for the rental. Post-rental, they do not want to have anything to do with assisting their customers. We are deeply disappointed that Avis only seems interested in renting a car but is wholly uninterested when it comes to providing customer service. I suggest that you consider another rental car service. read more

Picked up car from Avis Velizy Villacoublay (near Versailles) location, and returned 12 days later at Avis CDG 2E (paris airport). Waited 2 hours to pick up car (scheduled pick up time was noon, and the location takes lunch from 1200-1400. Okay, fine. Paid for car, and deposit on credit card. Given damaged car with good sized dent in rear corner, not cool. Assured everything was predocumented in a digital report they emailed me. I returned car in same condition. I was accused of the damage (rear quarter dent)-- they said they had no record of any damage (the inspection report had 31 recorded incidents and the car 58k km). Couldn't get digital report to load fully, and agent insisted I should have been given a paper form with a red mark where the dent was. I was told they would research and send me an email. By the time I returned to the USA, I was charged for the damage and a second time for the rental contract, but no email. I only found this why I was charged when I called customer service to inquire. I disputed this 2 weeks ago, and have sent the full damage inspection report, my rental agreement, my credit card statement of the 2 separate charges, and more. No resolve, no empathy. I tried calling both avis locations in France multiple times with no resolve (international and held once for 2 hours with no one answering), escalated it to Avis corporate, and call customer service every couple of days. Past experience with Avis was good -- that is why i chose them. But I think the company can no longer be recommended. They lack internal communication and record-keeping, are quick to charge but slow to refund, and do not seem to be able to solve customer issues efficiently. They also have not even given any impression they care. They insist they have no record of my payment to them (the first time). And there seemed to be no record internally of all the unrepaired damages to the car still in service -- even though they sent me a digital report. If you do rent from them, I recommend documenting everything and keeping every paper and receipt, in case anything goes wrong. Your record may be the only record that exists. So far, they have charged me in total 3 times the contract amount and haven't fixed anything. read more

Watch out! Seems to be some fraudulent practices. Consistent with some other reviews we returned our car and we're assured all was fine and received an email later that night that there was damage. A picture was attached showing a couple of normal scuff marks on the hatch from loading luggage and we have pictures that this damage was there before our rental. On top of that the email included a document that said I had signed it but it was signed when we weren't there and wasn't my signature. We went back to get the damage charge of 300 euros reversed and were assured it would be. It is now 2 weeks later and I have sent emails and no action. I have insurance that I could use but due to the insincere act of this agency I feel that is should share the experience in hopes it doesn't happen to others and this company is shuttered. They also tried to charge 120 euros for an extra driver at the start so watch for that In summary if you have to rent a car in France avoid Avis and Budget. read more

I recently hired a car with this branch of Budget . BE VERY VERY VERY CAREFUL . they make you wait in line for a longtime then they tell you where to pick up your car. All the cars are very tightly parked together so unable to see if there are any dents or scratches . Make sure you check the Fuel level as well as they will charge you more just BE VERY CAREFUL . they also bill you and don't even send you notification that it is there. RIP OFF. Use another company. read more

A US National's experience: Do not use; the CDF E-F Avis has attempted to charge us for pre-existing damage to our rental car; that damage was documented at pick-up via a full video walk-around (made when agent did not provide damage sheet prior to signing for car) at Place de la Madeleine. On drop-off at CDG received no paperwork; false claim emailed from Avis two weeks later. Have not experienced this type of unethical behavior in the US; have submitted it for dispute resolution although Avis Global unhelpful to date. I suggest using Hertz to avoid Avis unethical behavior. By the Yelp site I see I am not the only one to have this experience with these locations. read more

Smooth pick up and drop off. Service was par excellence! The car was great too and most of all, book in advance and the price is also par excellence! read more

Scam alert! Ask to view the itemized list of charges for your rental before you leave - they tacked on a category car upgrade charge of 196 euros. They typically do not show the charge list and we were never offered an upgrade or informed about the expense. We are currently disputing with our credit card company since Avis customer service said they needed at least three weeks to look into the issue. Proceed with caution! read more

I rented a car in the South of France near Cajarc. Avis gave me the keys and did not show me how to operate the French Ford sedan. I could not turn the lights on! I do not speak french so the controls were foreign. Shame on you Avis for putting people's lives in danger. read more

Terrible company with no interest for pricing accuracy or customer service. Stay away from them.

Beware Americans! I reserved a car using Travelocity. When I arrived to pick up my car, the Budget(Avis is combined) agent would not honor my reservation. I was jet-lagged with 2 kids & completely stuck. So I just rented anyway. There was a sign stating "GPS Complimentaire" and it was integrated in the car but he charged me anyway. Then he said the gasoline option was pro-rated. I said they don't always do that in the US but he insisted it worked that way in France. Imagine our surprise upon returning the car and finding the guy didn't care the car was 3/4 full! Needless to say I got stuck paying over $400 more than the advertised rates & now customer service won't do a thing about it. Beware & learn from my terrible experience! read more

Avis at CDG airport duped me. I prepaid a rental on Avis' website. After not much sleep we arrived at Charles DeGaul Airport in Paris and the man at the Avis counter spoke English well. They did not have the type of car we rented but gave us a minivan, "nothing else available" they said. Then I declined the collision damage insurance and theft insurance, (because I have a premium rental car insurance policy from American Express.) There was no paperwork because they conveniently send the documents to my email. BUT, but they charged me for the insurance anyway. Also, they had the car marked as clean with no scratches. A few days into the rental I noticed several small scratches on the bumpers and took photos. Now that the car was returned without any incidents, they are claiming I scratched it. Also, they say since I signed the contract that I agreed to the theft and collision damage, even though I couldn't see what was put into the contract on that little terminal in the airport. I declined both. When I called to complain, they sent me the contract and photos of the scratch. Now they say, "Since we have sent you the documents the outcome can't be changed. You owe us for the scratch and the insurance because you signed the contract." They give no consideration to my side of the story. In summary, Avis in the US is fine. But we have had more than one problem with Avis in foreign countries. This is just the most recent. Even if you haven't slept much, wake up, check the contract and take photos and mark all the scratches on the contract. Or else they will make you pay for their mistakes. read more

Avis is by far the worst rental car company I've used to date. I rented two cars over the phone. I show up to the location and the cars are unavailable. We had to taxi to a different location where we get the vehicles and that location puts my rentals under the wrong name so I can not make changes to the reservation. When I called to fix the problem their suggestion to me was to drive 3 hours back too the pick up location and fix their mistake. read more

Catastrophic customer service. I returned the car 45 min late and they charged me a whole day... They were muttering jokes about me "stealing the cigarette lighter" out of the car. I don't know... inside joke or something? Anyway, it was disrespectful. The lazy attendant couldn't offer a hand as my luggage was falling out of the back of the car. I know all rental car companies suck, but I will make sure I never go with Avis at CDG again. I'm really not picky and I am French myself so it's not a cultural misunderstanding, these people were just lazy, disrespectful and unpleasant. They took the keys, handed me a receipt and then disappeared. I was left in the middle of the parking lot without being pointed in the right direction. I am not a difficult customer but this place really annoyed me... hence the review read more

Do not rent from this company!! I waited over 2 hours for my vehicle in September 2018. I did not get the vehicle I ordered and we had to sit with luggage in the back seat. Upon return, there was no representative in the garage. Another customer and I both brought our keys into the terminal building to return them, and were told there was nothing else we needed to do. Upon returning home, I found that I was charged an extra $64.40 for returning the car late! I returned the car on time as I was on a flight back to the US, and I am being charged for not returning the car until the following morning. Customer service is a joke. They have only responded to ONE email in the six months I have been fighting this charge, and that was only to resend me the bill. read more

UNACCEPTABLE in every way. No support and no repayment for tires purchased!!! Have you ever rented a car and checked for a spare tire before driving away from the airport? It is an assumed part of the rental. However, we were very surprised when we not only needed to replace a bulging front tire, but could not get any road side assistance, and EVEN WITH NO SPARE TIRE. The tire in the trunk was slashed and flat. We had to purchase TWO tires at an auto motive shop and have yet to receive any reply or help with our request for reimbursement for the tires. We were told on returning the car at the Paris Airport that costumer service would take care of it back in the United States, but after weeks of their failed inquiries to the Paris company, USA BUDGET/AVIS had the nerve to tell us they could not get any reply/response to their calls, so we should just follow up with them ourselves!!! WHAT? We rented through Expedia and they as well have offered no support. VISA was sympathetic but after looking into the claim, the charges for the rental stood. Outrageous in my opinion. CHECK the SPARE. read more

I when I got the car I verified that I get if for the price that I got quoted. The agent told me the correct price, but I never got a paper copy of the contract. When I looked at my email I discovered that Avis added a full tank of gas for 80 Euro, I called Avis try to resolve the problem, but each time they just request more documents and make it impossible to get a refund of the charge (I did return the car with a tank full of gas). The customer service is probably the worst that I ever have to deal with. If you like to enjoy your vacation just skip Avis read more

We arrived at the airport after no sleep. The young woman at the desk spoke little English, and I used my google translate. She was pushing the collision and theft, which we did not need, as we are covered by our own insurance. We rented the car thru our points on Bank of America. The young woman did say in English..."you put a deposit down and you will get it back when you return the car" Unfortunately, we believed her and signed our name before reading the entire contract, as there was a long line behind us. When we went to get the car, we couldn't find it ...it was not in the right spot and not the car we ordered. A representative helped us find the right car with our key and we were off. When we returned the car at the end of our stay, we spoke to the man who spoke no English at all, but I used the translater, saying that "We were told we would get our deposit back" He said it was automatic when we returned the car. When we got our bill, they charged us approx $428 for various things such as return car change, which we returned it where we were supposed to, and gas fee, which we filled the tank that morning and drove it a mile to the Avis rental and last but not least, the insurance we denied. We called Avis and Bank of America repeatedly, and they all pretty much said there's nothing they could do...I would think we should have at least worked with us in some way, as it was a total scam to rip off the sleep deprived tourist. Oh AND on the rental agreement, it stated "Do not rent this vehicle. Heavily damaged" which we saw after we were disputing the charge. I will never use Avis EVER again. read more

I rented a large premium van from Avis through Orbitz for Jul 18, 2016 - Jul 22, 2016. When we got to Avis there was a lobby full of people who looked like they had camped there, 3 hours later, so did we. When we finally got our van it was a Mercedes that the group ahead of us had been given and refused....they were the smart ones. Nothing worked in this van and you couldn't find second gear with a satellite. My contract called for: Total: $394.22 Base Price: $277.84 Taxes and Fees: $116.39 Travel Protection: $55.00 Unless otherwise specified, rates are quoted in USD. Rental fees are due at pick-up. The total price includes all mandatory taxes and fees. Mileage: Unlimited mileage When we returned the happily returned the van they charged me $623,07 and told me there was nothing that i could do about it because they had already run the charge. I decided to settle it through my bank when I got home the bank found in favor of Avis since I had signed the paper when I returned the car. Six of us traveling, six of us who will never use Avis again. read more

This company will do everything it absolutely can to screw you over. Made a reservation for my honeymoon and prepaid well in advance. We hopped off our 10 hour flight to Paris, France (not worth the money, stick to Germany) and the teller said there was no evidence of pre-payment. If there was no evidence then why would I still even have a rental reserved? No where works like that. He told me I had to pay for the car again on top of all these fees that were not explained at the time of rental. Such as a $1,000 out of country drop off fee.. The contract I had was only in French and they refused to give me an English one but the "nice" person told me what I was being charged for. Incorrect. He lied to my face and added the insurances that mind you are taxed at 20%. If I had canceled the reservation right there they would have charged me a $900 fee for not canceling 24 hours prior. So I would be stuck in a foreign land without a clear way to travel. I thought well I can dispute this nonsense and be done with it. At the time of pick up and drop off no one even looked at the car. Upon returning to the US I had to fight tooth and nail for a receipt. A freaking receipt. Once I finally had one they charged me a day late fee. I'm sorry how can someone turn the car in late when they leave the country a day prior on the agreed drop off? Needless to say my crappy credit card sided with this thieving company and I am out $2,000+. Please do not use this company. Whatever you do. read more