I would advise to rent from a reputable company. My rental ended up costing me nearly 3 times what the reserved price was quoted. I had reserved a BMW series 1, but when I arrived at the counter they told me that they didn't have anything available in that class. They offered to upgrade me at no additional charge which seems like the reasonable alternative until you find out they charged me both an upgrade fee and charged for 2 more days than I actually had the vehicle. Going through their customer service was just a frustrating ordeal that led nowhere. I rent cars 20+ weeks per year, but I will never be renting from Sixt again! Bait and switch is their specialty. read more

SCAMMERS. BEWARE. Claimed a small scratch on a rim was mine. I asked to see pictures which they misplaced because everything is so chaotic here. The manager said he would waive it since there were no pictures. ABSOLUTE LIES. 6 months later I get a bill in email from Germany saying I owe 800 Euro. I mentioned that the manager waived me because no photos and they claim they have no record. Not to mention it took hours to pick up a scheduled rental. WILL NEVER RENT FROM SIXT AGAIN Edited: it was 800 Euro not 500 read more

SIXT Paris CDG Airport - Damage charge for supposed rim damage - Car Rental Near Me - Paris Roissy, 95

SIXT RUINED BY ENTIRE TRIP SIXT does not honor their rentals. They gave away the LUX SUV I had specifically reserved weeks in advance to someone else. Upon realizing the mistake they made, they offered the only remaining car they had left, a Fiat 500!!! (We were a group of 7 people!!). If you like terrible customer service, reservations that don't count for anything, and Fiat 500's, then SIXT at Charles de Gaulle is the right place for you!!!! read more

Sixt is a nightmare of a company. I had a Mercedes van reserved for us, well ahead of our arrival at Roissy Airport. When we arrived at the Sixt rental office, there was a long line, and we had to wait for 45 minutes to even talk to a human. Our van was not ready. It had to be brought in from another terminal. It finally showed up after another 45 minute wait. The vehicle had horrible dents and scratches on both sides and the front. There was no Sixt employee on the parking lot to talk to. Eventually, after another long wait, one by the name of Lucas showed up. He looked like a first-class hoodlum, and barely spoke French and even less English. He just shrugged when I pointed out the problems with our vehicle, saying that it was not his problem, and suggested that we go back to the main office to complain. All the while a strong wind was blowing and rain was drenching us. Knowing the horrible waiting times inside and the fact that there was no other van available I declined but asked to speak to an agent inside. Lucas refused to give me their number or call them himself. I snapped pictures of the damage to our vehicle, but when I tried to upload them to a Sixt website using a QR code I was given, I was told that my report was too late, even though we had not even left the Sixt parking lot. But wait, there is more. The Sixt parking lot at Roissy T2E-F has 2 exits, but both were bocked by cars whose drivers could not get the exit barrier raised. A painstaking backup process ensued involving many more cars. Another 45 minutes elapsed before the SNAFU was cleared up. Finally on the road we realized that our van had a nasty shimmy above a certain speed. A Mercedes V 220d costs over $90k new, but it was clear that this relatively new vehicle had already been horribly abused by previous renters and not serviced properly. I complained subsequently and tried to trade our junker for another van in better shape, alas to no avail. A surly Sixt company representative told me that unless the vehicle was involved in an accident susceptible to compromise our safety, we could not exchange it. So we are stuck with it for 21 days. We are on what is supposed to be a luxury tour with 2 other couples, staying at Relais & Châreaux hotels and eating at Michelin starred restaurants. But when it comes to ground transportation, Sixt failed us lamentably. We are paying over $4,000 for this rental, and Sixt will probably try to charge us for all the damage done to this vehicle before we even picked it up. Terrible company! read more

Stay away. Criminal-like behavior. I rented two vehicles and they only had one for me. They still charged me for two. I've spent literally dozens of hours trying to remove the charges. They are either utterly incompetent or completely criminal. Or, perhaps, both. Just rent elsewhere. Anywhere else. Oh, and the one vehicle I did rent, they claimed a hub cap was scratched (not only did I not hit, graze, or otherwise cause any damage, but they didn't tell me there was an issue at car return nor have they presented me with any evidence of damage other than charging my credit card €210). Hands down the worst rental car experience of my life. read more

I booked a car from this location a few months in advance and I paid an option for "Child seat guaranteed" of 54.95 EUR. When we landed from our overnight flight and went to the counter: our car wasn't ready. We waited for nearly an hour and, to my dismay, the agency didn't have any child seat available! This created a lot of stress for my family: after a night spent in the plane from NYC to France with 2 kids we were expecting to be on our way quickly with our Sixt car. The agency didn't have any solution for us and we discovered that other patrons faced the same problem. I left the agency without the car seat I booked and paid for and that was supposed to be "guaranteed". Since it's against the law to drive a 4y old without a car seat, I had to drive to a mall, find a store and buy a seat (95€ - the same model they rent) so that my family and I could ultimately be on our way. Upon return of the car, we left the car seat in the car and we have been reimbursed for its buying cost. Sixt considers that because they reimbursed the price of the car seat that I went and buy myself, they honored their contract and don't want to reimburse the option I paid 54.95€ to have a "child seat guaranteed" at pick-up. Quite a good business... you make customer pay for an option, you don't deliver on it and let them to fend for themselves and keep the money in the end. If I didn't agree to go buy a car seat myself, my family would have been left stranded at Sixt Roissy Charles de Gaulle even though we had a valid reservation. read more

I left a very poor review for this company then got a response from someone at the company to contact him but the email address is not correct. If you read this please give me an address I can use Elaine Kelfer read more

They rent you faulty cars then ask you to pay for the repairs !! We rented a car from Sixt. From the second day, the tire pressure light would come on. We would pump the tire and all would be fine until the next day where the issue would repeat. We called Sixt roadside service who basically told us that, since the car was driven and the pressure light was off, they would not help and we should go to a Sixt rental agency. We went to two Sixt agencies in two different cities where "sorry, we have no replacement car" and their suggestion was to call roadside assistance "catch 22" So, we continued with the pump the tire every day, the light would go off and things would be fine.... until they weren't .. the tire basically cracked. I will not repeat here the ordeal Sixt put us through to get back on the road suffice to take that it took 5 hours and we were met with complete insensitivity and lack of customer care. Imagine our shock when, a few months later, Sixt has the audacity of sending us an invoice for the tire repair. So, basically, they rented us a car with a faulty tire; they refused to help fix it or replace the car; when the tire punctured they left us hanging for 5 hours .... and now they want us to pay for their faulty tire Avoid this company at all cost read more

I am a regular car renter, and I used to like Sixt better than others, but last summer the car was returned in perfect shape and inspected and accepted by Sixt employee. Then later they claim there was (minor) damage and tried to charge me for it. I explained I had incurred no damage to the car, if I would, I would have been honest about it and told them. The moment the car is accepted, my responsibility has to end. I suspect they caused themselves it by parking it poorly (tight parking lot at CDG). I told them to close the case. Now, 9 month later they try to charge me AGAIN. Really unbelievable to try these kind of tricks. Totally unacceptable, really stupid to lose a customer for trying to pin €100 damage (crazy too, for a reportedly loose bumper strip, while the car (Citroën C3 Aircross) doesn't even have a bumper strip!). Tip: next time make photo's allround at pickup and upon return! read more

Unfortunately I can not give 1/8 od a star. I am in Paris France and I returned my car last night to the airport. When I got back to my hotel I realized I forgot three bags in the hidden compartment of the car. I called and was told they had the bags and I could come by and pick them up the next day as they were about to close. They opened at 6:00 am so I got there @5:35. I went to the area where the car was returned and asked them for the bags. The lady looks at me like she does not understand me, which I know is wrong because she was just speaking English to the person that was in front of me. I state again that I was there to pick up my bags that I left in the car and was told I could get them this morning. She then makes a call on the phone and they bring the car over. I look in the car and my bags are not there. I asked the gentleman who brought the car where are the bags? He too looks at me like he does not understand what I am saying. Another gentleman comes over and explains to the guy what I am looking for. I am then told the car was in the garage, and he just drove it over. So I ask to speak to the garage manager, yet no one has a phone number for the garage. If that is so, then how did the garage know to bring the car to me? I am very unhappy to find out that Stix employees are thieves and liars. When my family travels,we have used Stix on several occasions, but I will make sure that none of my family or friends rent from this company again. Every chance I get I will continue to give a bad review. It is very disappointing to be told they have my stuff only to find out someone stole it. This put a damper on my trip, but as they say you live and learn. Today I learned something and Stix will never get my money, my families money, or my friends money ever again. read more

On Feb 27th, 2018 i reserved a 9 seat Van with Sixt via the internet. Reservation# 9860118928. I prepaid for the vehicle with my Visa card for a total of 723.94 euros for a 5 day rental. My pickup time was for May 27th at 1230. On Sunday May 27th i showed up to the Sixt Rental Car counter in Rossy (CDG) Terminal One at approximately 12:20. I spoke with a young female and told her that i had a reservation and wanted to pick up the keys to the vehicle so i can see if it was big enough to fix 6 people with luggage plus my father's wheelchair and walker. I gave her my id and credit card and told her my car was already prepaid. I then told her that my family's flight from Orlando, Florida was delayed. It was originally arriving at 1100 but it was delayed by 2 hours. She suggested that i come back when the family arrived since the reservation was for an over sized vehicle which could not be stored in the garage. It had to be brought from an offsite lot by a driver. She said that it would take approximately 10 minutes for the car to be brought to the curbside if the driver was available. She gave me back my id and credit card and i left. My family arrived around 1300 and by the time they came thru international arriving area with their luggage was 1400. The six of us procceded to the Sixt counter. The young female who i previously spoke with was not there. Instead there was another female and a man. I spoke with the man and told him that i had a reservation. He looked it up in the computer and told me that my vehicle was already rented to someone else since i was not there at noon. He added that since i had not picked up the vehicle within an hour of the scheduled pick up time that Sixt is allowed to rent the vehicle. I told him that i had showed up on time at 1220 to pick up the vehicle but a female attendant told me to come back when my family arrived. He then asked me if i had the name of the female who i spoke with or her email to prove that i was there. I told him that i did not but that it was the person who he had replaced as he was sitting on her chair. He said that he did not know who the person was before he came to work. I found this very odd. The man's attitude was very dismissive and arrogant during this conversation and i really did not know why it was so important for me to know the name and email address of the female to prove that i was there on time when i described the young female who i had spoken with. Furthermore, i thought he was playing games since he did not know who his coworker was before him. Even if he did not know i am sure it would be easy to find out. He then looked up in the computer and stated that there was an 8 seater BMW in a higher category which was an extra 120 euros a day. I asked him if i had a reserved and prepaid vehicle why did i have to pay extra for another vehicle when i did show up on time. He would then dismiss me by saying that since i had not arrived on time that they had rented my vehicle. We went back and forth about me not having the name or email of the female who i originally spoke with and about me not being there on time. This conversation was witnessed by his coworker, a black female, next to him and the customers who she was helping. I felt embarrassed for her, the customers and my family standing behind me during this whole time. I was pretty pissed off since i have never been treated this way when i have rented a vehicle. I finally asked to speak with a manager and the man said that the manager was not there and that anyway he did not speak English. (Are Sixt managers hard to get a hold off when a customer is not being properly helped? ). I told him that i would have him translate for me or call someone at the embassy who i know who spoke french. Again, he refused to call a manager. Finally i told him that if it was up to me i would rent a vehicle with a competitor. But that since i already paid for the vehicle that he needed to find a solution. I then pointed to my father in a wheel chair and told him that the reason why i rented a large vehicle was because of my father who was handicapped. The man continued to be dismissive and did not seem to care. About 30 minutes later from the start of the conversation with the man he said that a vehicle the size of the one i rented had just appeared in the computer and that i could rented it. I thought this was odd since i seriously doubted that 9 seat oversize vehicles are rented and returned that fast at the airport. He said that they would bring it to the curve side right outside since it was an oversize vehicle. We did the contract and then he said that it was unsafe for my father to get in the vehicle at curve side because he was handicapped. Funny how he was not concerned about my father before but all of the sudden he was. I told him that i can perfectly put my father inside the vehicle at curbside but he insisted that they would bring the vehicle inside t read more

I've rented countless cars over the years without ever having a problem. My first rental with Sixt will also be my last rental with Sixt. We rented a small Citroen in central Paris, drove it around for 10 days and then returned it at CGD airport. I was instantly suspicious when the guy at the vehicle return informed me that I had scratched the driver's side door. As I hadn't yet opened said door to even exit the vehicle, his enthusiasm to blame me was a little strange to say the least. I didn't scratch it. The car was covered in scratches when I rented it. Long, long story short, they ended up charging me for damage I did not cause and it was an obvious scam as soon as we returned the car. read more

I had made a reservation but due to flight delay the counter was closed when arrived so took a taxi and called the next morning to keep the car for me. The reservation was already cancelled but told me no problem we can make a new reservation but not at the same price, really! The new price was slightly higher but I accepted. Arrive back to the airport within 1 hour I was told that the car I had reserved is not there anymore but no problem we have bigger car for you...but you have to pay the extra insurance if you want the car...which was 32€ per day! What a service!! I had no choice to accept, they are the only having family car left. Beautiful! Manage to go to parking lot and what a surprise the car is totally empty while contract was specifying full. Go back to counter to change the contract. I return the car 1 week later empty and guess what they charge me 90€ for refueling, amazing! Had to send an email with copy of the contract to get an apologize and a get modified invoice. Will never use Sixt again. read more