We rented from Avis; I have Avis President's Club, and it all went pretty smoothly. I booked on the Avis site online in advance, and got a full-Size car for 6 days for $300. They did tell me I had to buy at minimum, liability insurance for $20/day, so I did. I have Mexican liability car insurance already, but they said that's specific to my vehicle at home, which I think may be accurate. With all the potholes on the streets, might consider getting a Jeep next time, but it was really convenient to have a car; we used it almost every day, and took a ay trip to Todo Santos. I would recommend Avis, and book with them again. read more

Avis - Car Rental Near Me - San José del Cabo, BCS

We had a reservation for $147 for 6 days, when we got there they did a switcheroo and since everything was in Spanish, they ended up charging us $800. We did tell them when we got there to add the mandatory Mexican insurance, which is at most another $35 or so a day more. Everything was in pesos and Spanish Do not use this Avis at all costs. When I escalated to Avis international they did nothing. I am disputing this with the credit card. read more

Our cost for a week in Cabo was $427 initially for the week. Once we returned the car , they added $220 more for environmental fees and government taxes. This was not shown at the time of reserving the car. Beware that they also try to get insurance. Definitely, not a good deal after this hidden fee. read more

Scammers, DO NOT RENT A CAR FORM THIS AVIS LOCATION. My reservation was for $487/week for an SUV. When I got there they forced me to pay $1000 for insurance or they wouldnt give me the car. I had 6 guests waiting for 45 min with their bags so I had to. It ended costing me over $1400. read more

Avis's customer service was appalling, and they turned out to be scammers. I was charged $125 USD for a low tire pressure warning. I expected better from Avis, but that's not the case. I filed a complaint over 45 days ago, and they responded this afternoon claiming that the charges are accurate. I wish I could give them a 0 stars read more

We came to Cabo last year in September and had a really bad and shady experience. Management is the problem here. Im sure they coach all the staff to get them to make the reservation in person instead of through a third party or on the internet. So we used Capital One point reward service to book the car and when we were getting the vehicle picked out the clerk said that it was a $5000 security deposit plus insurance. I've never heard of such a high security deposit. Talked to the wife and we both agreed to catch an Uber to the hotel instead and worry about the rental car later. The clerk and his manager were shocked that we actually walked out of there. They thought that we had no choice but to get screwed by them. As we waited for our Uber to pick us up the clerk went out to say if we booked the reservation with them that there would be only a $250 security deposit and the rental would be about $450. I told him that I don't do business with shady people. We eventually booked the rental with Sixt Rent a car at our Hotel and Capital one gladly refunded our Rewards points we used! Never will use Avis again in the states or anywhere! read more

STAY AWAY I went with Avis thinking it might be a safe option. I went with MAS last time, a local company. While it was horrifyingly slow they weren't criminals like AVIS. Absolutely stay away it's not worth the agony I asked for a refund and walked out. I asked the shuttle driver to take me back to the airport for the bus which costs $4. Terrible place, rude employees - the employee had such awful English and wasn't inclined to speak Spanish that I got so frustrated that I decided I couldn't trust them and had to go. she kept telling me $226 and $2,226 repeatedly. I kept asking her if she meant 200 and she would say yes, and then start saying $2.000 again! read more

Avis - Car Rental Near Me - San José del Cabo, BCS

ZERO STARS!!!!! Do not rent from this location. They rip people off with fraudulent charges for repairs. I was charged $600 for a very very minor mark on the windshield that I did not catch in the pre inspection. I am kicking myself for not reading the other reviews. It's a scam, there are others trying to sell you timeshares at check in, they put a huge $$ hold on your car, then they make you take out additional insurance which is basically worthless because they will charge you for something on the return, regardless of what you paid for. SAN JOSE DEL CABO AIRPORT (SJD) Address: Carr Transpeninsular Km 43.5, Lote 27, Col las Veredas, San Jose Del Cabo, 23400, Mexico read more

Avis - Car Rental Near Me - San José del Cabo, BCS

If I could give this place ZERO stars I must certainly would. Let's start by saying, I called not only the company and my insurance prior to my trip but I even chatted with someone via messaging regarding no issue with me using my own person insurance. Alright now that out there let's dive in. A sweet gentleman from the airport knew the Avis shuttle driver so he called to make sure he was waiting for me outside. The shuttle service guy was the best part about this company. Everyone and thing else was horrible. I get dropped off and so far everything is still going well. Walk in and no one greets me nor speaks to me for a few minutes. So I took it upon myself to address someone to assist me. I tell him my information and he tells me ok I can sign and points to my car...little do I know the scam is about to happen. He tells me a few more papers then looks at the screen randomly and stated oh you will have to put a $3500 hold on your card. OK FOLKS YES YOU DID SEE $3500...not $35 not $350 but $3500. Crazy right???!!! I have never heard of a such thing and have traveled all over the world. Again I made sure my insurance was good enough in their eyes prior to my trip so I didn't have to purchase their insurance. I kept getting reassured that it was completely fine. So who is lying here??? After over 30 mins and another employee comes over and literally tries to push a timeshare on me to lower the car rates...I can't make this up...I ask for the manager (pictured). He was also no help. He stated he could reduce the cost to $1500.....why is this even ok. At this point after a hour of back and forth I went ahead and instead of dealing I went online and purchased the extra insurance. As you see I took pictures of the people I had to interact with verify your their company. I would caution anyone trying to rent a car from this location. read more

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It is always an adventure renting a car in a 3rd world (OK, 2 1/2rd world) country. I pre-paid with my Expedia package, and only had to turn down a few options until I was able to roll out in my powered roller skate of a car (OK, it was an actual car, but it was only a wee bit bigger than a Smart). The car was clean without any major damage, but I did go over the car with a fine tooth comb pointing out every little ding or scratch so I would not get charged later. Getting out of the airport, we did manage to get past the gauntlet of time-share agents (though we did have one lie to us that they were the Avis counter) and went outside, where a van pulled up quickly and whisked us away to the kiosk. I was a bit surprised I had to go through yet one last timeshare guy who seemed to be embedded in the Avis kiosk. Dropping the car off was fairly easy, and there are gas stations just outside the airport. As a side note to y'all that do get sucked into timeshares. It is your fault. It isn't hard to say no to the guy. He offered us $400 in resort credit, but figuring a 4 hour presentation and mine and my wife's time, I value my vacation time at more than $50 an hour. If you value it at a lower rate, maybe the timeshare presentation is worth it. read more

THIS MUST BE THE WORST BUSINESS ON EARTH! If I were trying to put on a Master Class in terrible management, systems, operation, etc, I would reference this business. AVIS SHOULD BE ASHAMED, IT'S A TAR ON THEIR BRAND AND IT MUST COST THEM MONEY! You literally could not possibly envision a car rental service that takes longer. I am an Avis Presidents Club member and somehow I made the mistake of using this s*ithole twice, so I can say with certainty it wasn't a one-off mistake. YOU WILL WAIT FOR MORE THAN AN HOUR. THEY WILL LIE TO YOU. THEY WILL NOT HAVE YOUR CAR READY. YOUR VACATION MIGHT GET RUINED. AVOID AT ALL COSTS! I literally gave up my Avis Presidents Club membership because of this place. I would rather walk in the hot Sonoran desert than try to rent from this place again. It's almost like you're on a comedy TV show that is filming your reaction, that's how bad their service is. YOU WILL WAIT. YOU WILL BE PISSED OFF. YOU WILL REGRET YOUR DECISION. How does Avis Corporate even let this place exist given their current Yelp rating of 1.5 stars?!?!??!??!?!! read more

DO NOT RENT a car from this place. We have our own insurance and everything yet they try to exploit you into forcing their own insurance on you. If you don't buy their insurance, US$2800-5000 HOLD on your card?! Never had I heard of one. AVOID this place at all cost. read more

Avis - Ridiculous! Look at the deposit hold there. - Car Rental Near Me - San José del Cabo, BCS

They charge you $50 when you cancel. I cancelled today February 15th for a reservation at the end of July. I rent cars multiple times every year in Cabo and if I cancel it has always been free until today with Avis. They have lots of bad reviews, I would avoid Avis from now on like I intend to do. read more

Horrible experience, they strong arm you into buying the maximum insurance, do not understand customer service and are a franchise so not truly a part of Avis. If you have a problem, they don't care at this rental facility and if you call the Avis 800# they will tell you it is a franchise and as such they cannot help. Read Google reviews, and other reviews before you rent there. I have been a loyal Avis customer for over 30 years and thought that would mean something..but it does not in San Jose for sure. read more

Buyer Beware! They forced me to buy extra insurance. Have you ever felt like you did all your research, made a great decision to proceed with an American based car rental company so you do not have to deal with the hassle of being conned into buying extra insurance when you travel to Mexico? That is what I did. I called my credit card company to confirm they will provide full replacement cost of any vehicle we rent while in Mexico. Any vehicle. I also understand insurance pretty well as I work in the industry. I pre-purchased the additional liability coverage through Avis over the phone before my trip. I was all set! Until I arrived in Mexico to find out that they would not accept my coverage. They would not make an exception (even though they have discretion to make an exception). I fought with the manager over not needing to purchase additional insurance since it was all covered by my credit card company. The coverage I was forced to purchase provided me worse coverage and with a $9000 deductible for the Suburban we rented. I was advised I could take a different car and not have to purchase the additional insurance. But when you do all your research and call customer service to book your trip before you leave to confirm what you need, why would you think anything otherwise. What they do not tell you is if you book a certain type of vehicle (Avis categorizes them with odd letters that as a customer, you have no idea what they mean), you are required to purchase additional insurance. But you can't purchase the full coverage to cover everything. They only allow you to purchase a policy that will offer a 10% or 20% deductible of the full value of these types of vehicles. If you ever want to feel taken advantage of, go to Avis for your next visit to rent a car in Mexico. read more

Place gets a bad rap ! The supervisor took us to airport in our own car to save my wife from having to get into High steps in Shuttle ! Extremely Nice customer service !!! read more

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You would think you are safe using a familiar USA brand name like Avis. But they actually use their brand nsme to victimize foreign travelers more than most of the local companies. They tried to give us a dirty dented scratched filthy car after making us wait a long time while they supposedly sanitized it with broken hub caps zip tied on...stay far away junk car They didn't even clean it and claimed sanitized. They wanted a huge deposit for more than the car is worth. Minimum iability insurance came with the car plus my credit card automatically provides extra imsurance yet they wanted almost $2000 deposit. We left after waiting and waiting then they tried to scam us and Ubered. read more

This place is a scam for tourists. Deserves zero stars. While we were being charged for a presumed scratch on the bottom back of the car (nobody of course inspects the bottom of the car when delivered to you), an arriving customer was being forced to pay double their internet reservation rate. Great way to start or end your vacation when your really want to relax ... We come to Mexico to enjoy it's otherwise friendly people, but this was far from it. Please take your business elsewhere. Avis corporate should take action to regulate these behaviors as it directly erodes the trust on the brand. I'm an Avis "preferred customer" and felt treated as a "rip you off" customer. read more

Run.. They'll steal your credit card #. Rented from them while on vacation. 3 Months later they charged my credit card for $1000.

NEVER book with this Avis! We had a FULLY paid, with ALL taxes from Expedia for a compact car. They said that they did not have this car and we must pay another $15/day for a week for another car, which would be $105 (plus whatever charges they dream up later). Purportedly, it was because the reservation was only good until noon. NO planes come in before noon at this airport. COMPLETE FRAUD! Save yourself some aggravation! When we showed up, we were surprised to see NO ONE at the counter. Now, we know why. read more

Warning! These guys are scammers, and will find a way to have you pay for additional insurance, even if you tell them, and even if you reserved the car without addtional insurance. They do it by having you initial items written in Spanish. I tried to have this fixed when returning the car, but they wouldn't budge. There was also another customer with the same issue when I returned the car who was visibIy upset . I will be disputing this additional charge through my credit card company. I am also an Avis Preferred member, and if this additional charge doesn't get fixed, I will no longer rent from Avis. read more

BUYER BEWARE!!! FRAUDULENT CAR RENTAL LOCATION!! Avis was my go to car rental company. However, on our recent trip to Cabo we rented a jeep online which we prepaid to get it at about $33 a day vs the $70 day. The website states that the basic liability insurance is included in their prices already, and you have the OPTION to upgrade to more coverage it would cost more... we are familiar with Mexican car insurance laws. However, once we get there we were told that a jeep is a premium car which is REQUIRED to have additional insurance.... $297 for the cheapest insurance on top of the $98 that was already prepaid!!!! WHAT?! Where does it say that online?? No one was able to tell me except that its a new month old policy. I refuse the jeep at that point because of the dishonesty... I get offered a small Chevy AVEO that will not require the additional insurance. I take it because we needed the car and we had already pre-paid the jeep so we were willing to cut our losses, but made it EXTREMELY clear that we did not want any other options. After dropping the car off and making it back to the airport I get the invoice emailed (they did not ask to have us sign anything at the time of drop off). Now I see charges for WIFI Router, Roadside assistance, and other "services" i do not know what it means. THIS IS FRAUD!! Since they couldn't rip us off the additional $300 for insurance they had to find other means. DISGUSTING!! I will NEVER use Avis again. read more

This Avis location picks on the elderly and disabled, specifically targeting them for scams about insurance and deposits. I watched a poor family get held up for cash AND a timeshare tour while they had already prepaid for their car and additional coverages. So sleazy. read more

If the rest of the reviews haven't dissuaded you from renting here you can add this to the list. This place is a dishonest scam of an establishment. And don't expect Avis HQ to help you out when you get ripped off. They did absolutely nothing. I had an email from the GM at this location indicating an agreed upon price for an extension of my rental. I was charged almost double and neither this location or HQ will help in changing the price. Total rip-off. Take your business elsewhere. The GM's name is Misael, don't believe a word he says. I'd say get everything in writing but that didn't help me any. read more

My wife and I recently travelled to Cabo with our two daughters. We reserved and rented a vehicle from Avis. We brought both of the car seats and were offered a vehicle (Chevy Cruz) that was able to physically accommodate both car seats. The issue started when we attempted to secure the car seats and the shoulder belt for the vehicle would not lock when the belt was pulled all of the way out of the retractor. This was a shock to my wife and I as we've never had this issue before when using dozens and dozens of different types of vehicles. We asked the sales agent for assistance, either through a car manual or internet access to look up the car manual. They did not have a car manual, but we were able to use his phone to find the Chevy Cruz car manual. The manual showed we were doing everything correct to set the lock on the shoulder belt. The sales agent suggested we "tie" the should belt to an anchor. (I probably would have been okay with this, but my wife was having none of it.) Due to a lack of available vehicles, the only vehicle left to accommodate our car seats and whose shoulder belt worked properly required an upgrade. Having spent over an hour trying to get the situation worked out, I was not about to haggle over the cost of the upgrade. In addition to being unable to resolve the issue of their vehicle's shoulder belt not functioning properly, Avis refused to reimburse me for the cost of the upgrade after we returned. We took videos of the vehicle shoulder belt not working and sent them along with the Chevy Cruz car manual to show Avis that the vehicle was not functioning properly. They have assured me that all vehicles work properly and, therefore, they cannot refund the $167 upgrade cost that we had to pay to get a properly functioning vehicle. After over two months of emailing and providing data, they closed our case. At this point, it's not about the money but the principle of the matter. Avis refused to address the issue of not being able to deliver a functioning vehicle. They claimed the vehicle was too small for our car seats (it was not), that we wanted a new vehicle (only because no one, including their sales agent, was able to get the seatbelt to function properly), and subsequently that all of their vehicles are in good working order now and therefore we do not deserve a refund (essentially ignoring our concern). In summary, the sales agent was nice, the place was clean, the logistics of getting to/from the airport were seamless. But this is the last time I will ever give my money to a company that does not consider the safety concerns of its customers and puts a few dollars (out of the +$700 cost) first. read more

beware !!! this avis dealer is a huge front for a very bad, very pushy time share company. they will offer you the price of your rental in exchange for 90 minutes of your time. the reality is it takes over a half a day and we practically had to start screaming to get out of the presentation. do not rent from these people. they are dishonest and bad. read more

I recently made a reservation via phone to rent a car at this airport. The Avis agent assured me that all insurance was included in the rate. It was not. When I arrived at the airport I was told to pay an additional $200 for liability insurance. Avis is at best incompetent and at worst fraudulent. read more

My original car reservation was at Dollar. After a shady bait and switch I walked out of Dollar and lugged my bags to Avis. This was a top notch car rental agency. In 10 minutes I was out the door with a car including insurance for a fraction of the cost of the Dollar rental car. Renters- be careful when you see car rental rates for $1 dollar per day. There is something shady going on there. read more

Rented an Avis SUV at Cabo airport for a week. Second day the vehicle just stopped running while we were on our way to the marina. Called the Avis office at airport 7 times and never got an answer. Called the emergency assistance number on their key fob 4 times. They had no one who spoke English and just layed the phone down every time and never came back on the line. Our hotel concierge finally was able to help us get a replacement vehicle. When the Avis personnel delivered it to us, they were more concerned about whether they would have to pay for the parking at the lot where the car was left then the fact that their vehicle had left us stranded. We also spent the previous weekend in Santa Monica, CA. Had rented with Avis at LAX then, too. We are preferred customers and when we arrived at the rental office, our rental wasn't displayed on the board causing us to have an extremely long wait in line to get our vehicle with a lot of other disgruntled customers. Definitely won't use Avis anywhere on the west coast again read more