The high number of fake reviews on tripadvisor/ google/ expedia should be evidence enough that this…read morelocation suffers from bad service, but it wasn't until I stayed here that I realized just how bad it was. For one, their staff made disparaging comments about the fact that I was an American and suffered from a disability, and showed their clear contempt at having to deal with cleaning my room, if the word "clean" is used very loosely. Even after housekeeping had "cleaned" my room, it remained filthy. I had not planned on posting pictures or complaining about the state of my room when I first entered it, as I genuinely only planned on showering and sleeping there, but if this review helps even one person avoid a bad experience, it'll be worth it. The floors hadn't been vacuumed in some time, with popcorn, buttons, string, toenails/ fingernails, dust, and various types of liter lining the carpet of the room, the paint on the wall looked atrocious and was peeling off the ceiling in the bathroom, leaving bits of paint on the counter, the cups in the bathroom were dirty, and there was hair and mold in the shower. You can hear people entering and exiting their rooms at all hours of the day/ night, hear their conversations, and hear them walking across the floor. They claim the internet is secure, but it is actually open to everyone in the area, allowing anyone with unsavory intentions to watch what you're doing online. When I brought these issues to the attention of the manager(s) of the hotel, I was promised they would take them seriously. I was offered a room upgrade/ refund for a night of my stay, which I declined, as all I wanted were the negative comments to stop. I had video of the staff making their comments and sent them the clip, as requested. Approximately 12 hours later, I received an email from their director of operations in London, threatening legal action if I did not delete the video, as I had allegedly illegally obtained it, and to quote his email, "it could seem that you have set up this covert surveillance for the nefarious purpose of entrapment and manipulation." For the record, if a laptop is open and clearly shows the video being recorded, it is *not* considered covert. Rather than try to handle things amicably, and deal with their staff making disgusting comments, they threatened to sue me. There are 10's, if not 100's, of other hotels around London, and I highly recommend spending your money elsewhere.