Staff is respectful and friendly. Food is ok. Major problems with their pharmacy. I went a day…read morewithout my medicine because staff didn't reorder when my pills ran out. Pharmacy took 2 days to deliver order.

The biggest take away after having my grandfather here for a month is that he lost every last skill…read morehe had for ADL and got worse than he was when he got there. He got an infection due to neglect, an open pressure sore, his clothes were only changed 3 times in a total of 4 weeks, and he had two showers in a month. I was very clear with them about me doing his laundry to ensure nothing was lost. Even still, they took his laundry and lost his clothes. I visited him every 2-3 days and spent most of my time at the nurse's station harping on them about lack of care and why he had become wheelchair bound after several weeks there when before he got there he was walking. Myself and other family members would find him sleeping bedside on his wheelchair on a regular basis. He couldn't reach his call light from the side of the bed, and he shared they never checked on him. He got an open sore on his tailbone from sitting in his wheelchair 24/7. The photos they posted are fluff; the place is a totally apocalyptic like. Dirty, old and broken, wreaks, and residents all over struggling to get around on their own. Getting parking in the bottom lot or the garage was usually a challenge. The outdoor areas were also filthy and gross. No real place to visit with residents. And sadly, the employees do not care (aside from Bong and Alex). Social services - useless.. she was aware of these issues and agreed that there was a lack of proper care at a level she wouldn't allow for her own self or family member and nothing changed. Even after a meeting with the ombudsman, the neglect continued until I discharged him because I was terrified he would die there. He went to the hospital for SOB and was sent to post-acute to gain cardiovascular strength and improve his ability to move around (in and out of bed, up and down stairs, walking longer distances). He was admitted to this facility relying on only a cane to walk short distances, he left unable to walk AT ALL, even with a walker.

Stillwater is a great and beautiful property. It was recently remodeled and it looks really nice! I…read morewould absolutely recommend this place.

My family recently moved our grandmother into Stillwater Post Acute, and overall, we've had a very…read morepositive experience. The facility itself is clean, well-maintained, and has a warm, homey feel--not cold or institutional like some other places we toured. The staff is generally kind, attentive, and professional. We especially appreciate the nurses who go out of their way to check in and make sure she feels comfortable. You can tell they actually care about the residents, which brings a lot of peace of mind. One of the highlights is the activity calendar--they offer everything from movie nights and bingo to group exercises and live music. It's been great to see our grandmother getting involved and even making new friends. We would definitely recommend Stillwater Post Acute to families looking for a caring and well-run long-term care option.

My weekly visits to a friend there have been a pleasant surprise! The staff are very respectful…read moretowards all clients! Their kindness towards their folks is evident in how they talk to each individual and their attempts to meets needs! Clean, modern and happy staff = happy patients!!! Major kuddos to your administration.

They have new management who have let go their billing department fired them. the phones have been…read moreshut down. I am trying to figure out my bill, I tried to set up bank drafts to autopay them the past employees told me that I do not owe anything because Medi-Cal has accepted my husband .a few weeks later I start getting bills but no one called to tell me I did now have to pay but no one set me a bill until yesterday which included bak months from 2025 ,they seem to be charging me for visits to see my husband. and the price they are charging me is unaffordable for me on Medicare social security and Medi-cal .Ihave been calling daily speaking to the front office and was told the billing department employees had been let go and new people had been hired after a week leaving messages I was asked to call again this morning and all the phones were disconnected.

I was VERY skeptical to send my non-elderly loved one to this facility to recover from being hit by…read morea car. Upon first glance, its nothing special. Upon meeting the staff, its wonderful. The admin staff, dieticians, physical therapy, speech therapy, social workers, nurses and doctors are all great. My loved one has only been there a little over 3 weeks and is already walking by himself, eating solid foods, talking and gaining his strength back little by little. Its almost a miracle, as the doctors had given him a 2% chance of survival. This place has done wonders for him. I hope everyone has the same experience.

Positive Notes: Many of the healthcare providers and professionals that work here were very kind…read moreand caring toward our loved one and our family. Case Manager Normalyn Tuazon and Jelene Lyles were very informative & attentive regarding our goals to help him heal properly and transition to his next care location. Most everyone there was gracious & professional, and several were bilingual which is a big plus. This skilled nursing facility also needs updating improvements and organizational support to advance their service excellence goals.

I was admitted to this facility for 20 days from a broken knee cap. I was treated very well from…read moreeveryone on staff from various shifts. I want to thank NuNu, Dillon, Isaac, Delfina, Grace, Eddie, Pam, for all of their assistance and understanding during my stay. The physical therapy department is excellent. They are all caring, understanding in all of the different ailments from all kinds of different patients. I want to thank Jacalyn, Jim, Claudia, Max and Ranon for all of the therapy and helpful ideas to continue my own therapy at home. The facility is very clean and doesn't have any kind of smell to it. I like the fact that they have ice water available all the time and staff will come around and ask if you would like ice refill and even a water refill. I would recommend this place for injury rehab and for your elderly loved ones.

My mom had dementia, fractured her knee and had to be taken there because I couldn't care for her…read more24/7 and don't have the means to have a nurse at home. -My mom's clothes got "lost" day 1. I dropped them off, name on each piece, including a small blanket. I visit the next day and she's wearing someone else's clothes. Her blanket no where to be found. When I went to pick up her clothes after her passing, they tried to give me a bunch of stuff that wants hers. And I only got back one shirt and 1 pant. Out of 4 tops and 3 pants I had bought her. -The place stinks -Nurses were good while we visited, other than that they didn't help her. -She got mrsa, within a week of her being there. No one noticed it until they had to call 911 to take her to the hospital, almost a week later. -Lost like 15 pounds in those 2 weeks. She wasn't eating and they didn't tried to get her to eat. -I asked all the questions, they "tried" to communicate, asked me different things she liked to eat to get her to eat, or liked to do so she can have some distractions. But nothing went any further than that. -Half of the time I visited I found her soiled. I visited every other day, as I was taking turns with my brother. All of this because we don't have the means for the good places. If your loved one doesn't have a voice, avoid this place. Because they won't take care of them at all. It was the worst experience for all of us. *The people who can speak up for themselves, were ok. This was mid-January 2026

Everyone was very friendly enjoyed there talent show. Gave a warm welcome. They have an Amazing…read moreStaff.

I called Bradley Court looking for placement for my mother …read more I was transferred to Becky ( social worker) ,I asked if she had any available beds for my mother who needs skilled nursing she said no.. I felt defeated , once again.She was probably the 10th social worker I had talk too. But she stayed on the phone with me and asked me questions about my mothers needs which really surprised me ,but was nice because I felt she truly cared .She took the time to talk me through all of the steps I needed to take to find my mom"s placement .She doesn't realize what a great relief she gave me and helped me understand this process so much better. Because of Becky I was able to find my mom placement and I just want Becky to know how grateful my siblings and I are to her for taking the extra time to share her knowledge with me. She will never be forgotten by my Family Becky is an amazing social worker and her Company should be proud and grateful to have her at Bradley Court

Grossmont Gardens I just can't say enough of GREAT Things…read moreMs. Ana Navarro, ALW Coordinator,Grossmont Gardens Senior Living & Memory Care,Phone: 619-463-0281 Ext. 5104 helped us in so mmany was. Upon first meet Ana was kind, professional, sweet and full of knowledge about the (ALW) Assisted Living Waiver program and about the staff, the entire aspects of the Gardens. My mom had worked there for about 35 years and they welcomed her back as a resident with open arms. Ana always was there to answer questions quick to respond on emails and calls. Working with Ana was a fantastic experience; she was incredibly knowledgeable and efficient". Ana always displayed high-level professionalism and made the entire process stress-free. I highly recommend talking with Ana when considering this property for your loved ones. Ana went above and beyond to solve our issues or concerns I had. I did look at other properties in San Diego and they looked and felt like dorms or prison not to match the price. The Gardens had the lowest price for the best clean rooms and staff, the caregivers are very nice always there when needed. The Gardens felt like Family Ana made us feel like family. My mom is happy and safe. My 2 concerns: 1: with the wait staff and servers most of then were nice and friendly but a handful were always grumpy and just not professional.. They are not quick to see if someone comes in to eat and take there order or even clear the tables so other people can come in and sit. Note: I saw a server not on break in the kitchen area just eating chocolate Ice Cream, I thought Really!!!! 2: They need better activities all day even if only a handful of people are there: Example when they go in trips they should have something going on if you don't go. Maybe different type of activities if you are not a "Religious person" on Sunday. OVER ALL 5++++STAR for Ms Ana above and beyond... I would HIGHLY RECOMMEND Calling her take a tour.. Make the Gardens a Forever home for a loved one..

Staff overworked and mostlyPhilippine click no formal medical training…read more Was a long stay classes are a joke videos of exercise classes ha! One day a worker was dispensing meds prior to was maid nutrition was a phone it in for menus always cutting back on food on menus taking Med in dining ADA regs not followed! Give insulin at breakfast table? And meds too no privacy when I was here nutritionist on staff served pork in some manner or another 3 times a week(to diabetics)surly waiters ran out of English muffins for breakfast but always always had icecream! Disparity of dining rooms Cold eggs! Big dining room had the better food never met with a nutritionist ever! Had salad bar smaller dining room had small wilted salads

My husband had a stroke & aneurysm November 2024. He wound up back in the hospital January 2025…read morewith Hydrocephalus. February 15th 2025 he was sent to Cottonwood & was released a few days before Christmas to a different facility closer to our home. I have to say Cottonwood is a wonderful SNF. Everyone was great. The place is clean. The nurses, CNAs, & therapist took such great care of him. If there's an issue they address it immediately. My husband is a very picky eater. Unfortunately we live in San Diego & Cottonwood is in El Cajon, so it was difficult for me to get there every day. The receptionists Arecelli & Ally made sure he received any food I ordered. Everyone is friendly & helpful. Alexandra was a great help making appointments & setting up transportation for my husband's doctors appointments. I definitely recommend Cottonwood. Thank you everyone. My husband just told me they called to check up on how he's doing. I miss this facility.

Lacks care quality they just don't care about the people they are supposed to be taking care they…read moretake forever to respond when you call them to get help

This is what proper care looks like--unlike the treatment my husband received at Granite Hills in…read moreEl Cajon. I would tell them, "He cannot eat; he cannot use his hands to feed himself." Yet they would shout at him, saying, "You were here just two weeks ago, and you were lifting your hands! You're faking it--you're a brilliant actor!" I would insist, "He can't," and they would retort, "Yes, he can." Consequently, I ended up having to feed him with my own hands. That was in the beginning; later, his condition deteriorated further, and he lost the ability to swallow. They would serve him dry, hard pizza--until, after we complained time and again, they finally changed his diet. Even then, however, the food remained substandard, so I would bring him meals from home. Whenever they took him to the bathroom, they would handle him roughly; he would return to his bed in tears. This is the kind of corrupt care found in El Cajon, California--where the administration merely puts up decorations and a few balloons for special occasions, all to pull the wool over people's eyes. I would often hear women screaming--crying out from hunger or because their adult diapers hadn't been changed. My son and I would visit the care facility, bringing along moist wipes to clean my husband, as well as disinfectants to sanitize his bedside table and the floor; we would also open the window to air out the room. We visited both during the day and in the evening. Despite our efforts, it was an incredibly difficult and painful ordeal--one that continued until he passed away three months ago. Had my financial situation been better, I never would have left him in a care facility; however, my circumstances were harsh. I have two children suffering from muscular dystrophy, and, unfortunately, our apartment is too small.

I want to sincerely thank two nurses that took extra good care of me during my recent stay at…read moreGranite Hills Health Care. Savannah took care of my IV by replacing antibiotics every several hours, plus she made sure to check on me occasionally. She was sweet, professional and my favorite. Thank you so much for your kindness, Savannah. :-) Michelle is my other fave since she was very kind, thorough, professional and a sweet lady. Michelle specifically handled my discharge. When I wanted to leave sooner than was expected, Michelle sped up the process with no complaints. You're an awesome nurse, Michelle!

I have been here for almost 6 months helping my grandma. The staff is absolutely amazing!! The…read morefront desk are always on track of everyone's needs. The nurses are amazing. The head department and the staff come together and participate to do things for the facility. They keep the residents entertained. Lots of activity, celebration of every holiday and etc. Mary the activity staff is absolutely the best by keeping everyone on track.

My husband was taken to the ER and then discharged and transfered to an other senior assisted…read morefacility now I am trying to get all his belongings and first they tell me it was all put in the social workers office and then when we go to pick it up they say he took it all with him. No way did he go to the emergency room with a large suitcase senior living facility. I want to file a formal complaint because they have everything he owed.