The biggest take away after having my grandfather here for a month is that he lost every last skill…read morehe had for ADL and got worse than he was when he got there. He got an infection due to neglect, an open pressure sore, his clothes were only changed 3 times in a total of 4 weeks, and he had two showers in a month. I was very clear with them about me doing his laundry to ensure nothing was lost. Even still, they took his laundry and lost his clothes. I visited him every 2-3 days and spent most of my time at the nurse's station harping on them about lack of care and why he had become wheelchair bound after several weeks there when before he got there he was walking. Myself and other family members would find him sleeping bedside on his wheelchair on a regular basis. He couldn't reach his call light from the side of the bed, and he shared they never checked on him. He got an open sore on his tailbone from sitting in his wheelchair 24/7. The photos they posted are fluff; the place is a totally apocalyptic like. Dirty, old and broken, wreaks, and residents all over struggling to get around on their own. Getting parking in the bottom lot or the garage was usually a challenge. The outdoor areas were also filthy and gross. No real place to visit with residents. And sadly, the employees do not care (aside from Bong and Alex). Social services - useless.. she was aware of these issues and agreed that there was a lack of proper care at a level she wouldn't allow for her own self or family member and nothing changed. Even after a meeting with the ombudsman, the neglect continued until I discharged him because I was terrified he would die there. He went to the hospital for SOB and was sent to post-acute to gain cardiovascular strength and improve his ability to move around (in and out of bed, up and down stairs, walking longer distances). He was admitted to this facility relying on only a cane to walk short distances, he left unable to walk AT ALL, even with a walker.

Staff is respectful and friendly. Food is ok. Major problems with their pharmacy. I went a day…read morewithout my medicine because staff didn't reorder when my pills ran out. Pharmacy took 2 days to deliver order.

Stillwater is a great and beautiful property. It was recently remodeled and it looks really nice! I…read morewould absolutely recommend this place.

My sister in law ended up having to stay here for an period and they took wonderful care of her…read more Clean facility and would recommend.

They have new management who have let go their billing department fired them. the phones have been…read moreshut down. I am trying to figure out my bill, I tried to set up bank drafts to autopay them the past employees told me that I do not owe anything because Medi-Cal has accepted my husband .a few weeks later I start getting bills but no one called to tell me I did now have to pay but no one set me a bill until yesterday which included bak months from 2025 ,they seem to be charging me for visits to see my husband. and the price they are charging me is unaffordable for me on Medicare social security and Medi-cal .Ihave been calling daily speaking to the front office and was told the billing department employees had been let go and new people had been hired after a week leaving messages I was asked to call again this morning and all the phones were disconnected.

This place looks nothing like your picture. This place is dirty unsafe and the staff are good my…read moredad is blind so I call and they have to bring him the phone and they make it a hassle just to talk to him they tell me call back all the time because the phone is in use and make up all kinds of bs I rate this place a big "0"I walked by the front desk and just winze my way through like nothing I would not recommend this place for anyone!!!!!

We had the best skilled nursing facility(SNF) experience here for our beloved grandmother. After…read moreover a year of making calls to try to move her to a closer facility for our family visits, Claudia was finally able to make it happen for us. She and I had been in touch weekly for over a year and she never lost her patience with me or got annoyed when I called the way other places did. Instead she was apologetic when there wasn't an available bed. The admissions staff was very caring, detailed and informative from the beginning till end. We stayed in close touch with Crystal through the care conferences, when my grandmother had to be sent to the hospital and back, along with when she had to go on hospice. Crystal is kind and considerate. The staff took care of her through her occupational and physical therapy sessions with Alicia and Melody. She was able to self feed and sit up right in a wheelchair again. They got her moving more than she did at her previous SNF. Her dieticians Zakirah and Yesica provided a great diet for her that she enjoyed until she couldn't anymore. I let them know she loves her sweets and they helped make it happen. Her last bites before she passed were pudding and Ensure fed to her by her nurse supervisor, Vivian, who took extra special care during the last days. They built a connection because Vivian spoke Vietnamese to her so naturally our grandma took a liking and was more responsive. Vivian even took the time to stay a little later so she could feed breakfast to her. Dan (charge nurse maybe?), was very detailed, gentle, and graceful in his responses when I called to ask questions about her status. And when he had to break the news, I felt the empathy in his voice over the phone. Her other RN's and CNA's (I'm sorry I don't remember everyone's names) including Adona, have all been a lovely presence in her final stages. My grandma always appeared very clean and fresh and lovely at every visit. The janitorial team is fantastic at what they do too, keeping the facility clean and spotless. Protective PPE is always organized and right outside the door for easy use. It doesn't smell like a SNF. Her last SNF didn't smell clean. Highly recommend this facility and their staff! Thank you for all you have done to take care of her with care, respect, and dignity till her last breath.

The care quality here is absolutely awful. The CNAs, RNs, etc; do NOT care for the patients as they…read moreshould. It is dirty with roaches, it stinks, and they treat everyone horribly. They are under LOTS of lawsuits & they violate lotsssss of labor laws. Do NOT send your loved ones here if you love them, this facility will not extend their time here with us.

I was admitted to this facility for 20 days from a broken knee cap. I was treated very well from…read moreeveryone on staff from various shifts. I want to thank NuNu, Dillon, Isaac, Delfina, Grace, Eddie, Pam, for all of their assistance and understanding during my stay. The physical therapy department is excellent. They are all caring, understanding in all of the different ailments from all kinds of different patients. I want to thank Jacalyn, Jim, Claudia, Max and Ranon for all of the therapy and helpful ideas to continue my own therapy at home. The facility is very clean and doesn't have any kind of smell to it. I like the fact that they have ice water available all the time and staff will come around and ask if you would like ice refill and even a water refill. I would recommend this place for injury rehab and for your elderly loved ones.

My mom had dementia, fractured her knee and had to be taken there because I couldn't care for her…read more24/7 and don't have the means to have a nurse at home. -My mom's clothes got "lost" day 1. I dropped them off, name on each piece, including a small blanket. I visit the next day and she's wearing someone else's clothes. Her blanket no where to be found. When I went to pick up her clothes after her passing, they tried to give me a bunch of stuff that wants hers. And I only got back one shirt and 1 pant. Out of 4 tops and 3 pants I had bought her. -The place stinks -Nurses were good while we visited, other than that they didn't help her. -She got mrsa, within a week of her being there. No one noticed it until they had to call 911 to take her to the hospital, almost a week later. -Lost like 15 pounds in those 2 weeks. She wasn't eating and they didn't tried to get her to eat. -I asked all the questions, they "tried" to communicate, asked me different things she liked to eat to get her to eat, or liked to do so she can have some distractions. But nothing went any further than that. -Half of the time I visited I found her soiled. I visited every other day, as I was taking turns with my brother. All of this because we don't have the means for the good places. If your loved one doesn't have a voice, avoid this place. Because they won't take care of them at all. It was the worst experience for all of us. *The people who can speak up for themselves, were ok. This was mid-January 2026

They need to shut this place down. I am convinced they killed my mother with there lack of care…read more The tried to jump me when I wanted to see her. Then one of there employees threatened me through text. PLEASE CLOSE THIS PLACE

Worst place ever. They are now called Stillwater and still horrible. My sister had to be rushed to…read morethe hospital 911 after suffering for 3 days. The hospital turned them into the state for neglect. Her ostemy was so backed up she went into Septic shock and passed away after a week of suffering. They would leave her to sit in a wet diaper for at least a hour. Her bedsore became so infected it got gangrene. The outside wound care specialist called and said to get her out the day before she went into septic shock. They should not be in business. If your loved one is in need of special care do NOT put them here!!!

Grossmont Gardens I just can't say enough of GREAT Things…read moreMs. Ana Navarro, ALW Coordinator,Grossmont Gardens Senior Living & Memory Care,Phone: 619-463-0281 Ext. 5104 helped us in so mmany was. Upon first meet Ana was kind, professional, sweet and full of knowledge about the (ALW) Assisted Living Waiver program and about the staff, the entire aspects of the Gardens. My mom had worked there for about 35 years and they welcomed her back as a resident with open arms. Ana always was there to answer questions quick to respond on emails and calls. Working with Ana was a fantastic experience; she was incredibly knowledgeable and efficient". Ana always displayed high-level professionalism and made the entire process stress-free. I highly recommend talking with Ana when considering this property for your loved ones. Ana went above and beyond to solve our issues or concerns I had. I did look at other properties in San Diego and they looked and felt like dorms or prison not to match the price. The Gardens had the lowest price for the best clean rooms and staff, the caregivers are very nice always there when needed. The Gardens felt like Family Ana made us feel like family. My mom is happy and safe. My 2 concerns: 1: with the wait staff and servers most of then were nice and friendly but a handful were always grumpy and just not professional.. They are not quick to see if someone comes in to eat and take there order or even clear the tables so other people can come in and sit. Note: I saw a server not on break in the kitchen area just eating chocolate Ice Cream, I thought Really!!!! 2: They need better activities all day even if only a handful of people are there: Example when they go in trips they should have something going on if you don't go. Maybe different type of activities if you are not a "Religious person" on Sunday. OVER ALL 5++++STAR for Ms Ana above and beyond... I would HIGHLY RECOMMEND Calling her take a tour.. Make the Gardens a Forever home for a loved one..

Our brother has been living at Grossmont Gardens for approximately a year and a half. Initially he…read morewas in Assisted Living. Unfortunately, due to the progression of his dementia, he was moved to Memory Care. He has been living in the San Diego area for more than 50 years and although he has many friends, (who look in on him regularly), he has no relatives nearby. It is for that reason, that both myself and another sibling, we are dependent completely on the care and care givers at Grossmont Gardens. We could not be more pleased. Their communication, kindness and concern has given us a sense of relief. We are all very appreciative of the genuine warmth given to our brother.

My husband had a stroke & aneurysm November 2024. He wound up back in the hospital January 2025…read morewith Hydrocephalus. February 15th 2025 he was sent to Cottonwood & was released a few days before Christmas to a different facility closer to our home. I have to say Cottonwood is a wonderful SNF. Everyone was great. The place is clean. The nurses, CNAs, & therapist took such great care of him. If there's an issue they address it immediately. My husband is a very picky eater. Unfortunately we live in San Diego & Cottonwood is in El Cajon, so it was difficult for me to get there every day. The receptionists Arecelli & Ally made sure he received any food I ordered. Everyone is friendly & helpful. Alexandra was a great help making appointments & setting up transportation for my husband's doctors appointments. I definitely recommend Cottonwood. Thank you everyone. My husband just told me they called to check up on how he's doing. I miss this facility.

Lacks care quality they just don't care about the people they are supposed to be taking care they…read moretake forever to respond when you call them to get help

This is what proper care looks like--unlike the treatment my husband received at Granite Hills in…read moreEl Cajon. I would tell them, "He cannot eat; he cannot use his hands to feed himself." Yet they would shout at him, saying, "You were here just two weeks ago, and you were lifting your hands! You're faking it--you're a brilliant actor!" I would insist, "He can't," and they would retort, "Yes, he can." Consequently, I ended up having to feed him with my own hands. That was in the beginning; later, his condition deteriorated further, and he lost the ability to swallow. They would serve him dry, hard pizza--until, after we complained time and again, they finally changed his diet. Even then, however, the food remained substandard, so I would bring him meals from home. Whenever they took him to the bathroom, they would handle him roughly; he would return to his bed in tears. This is the kind of corrupt care found in El Cajon, California--where the administration merely puts up decorations and a few balloons for special occasions, all to pull the wool over people's eyes. I would often hear women screaming--crying out from hunger or because their adult diapers hadn't been changed. My son and I would visit the care facility, bringing along moist wipes to clean my husband, as well as disinfectants to sanitize his bedside table and the floor; we would also open the window to air out the room. We visited both during the day and in the evening. Despite our efforts, it was an incredibly difficult and painful ordeal--one that continued until he passed away three months ago. Had my financial situation been better, I never would have left him in a care facility; however, my circumstances were harsh. I have two children suffering from muscular dystrophy, and, unfortunately, our apartment is too small.

I want to sincerely thank two nurses that took extra good care of me during my recent stay at…read moreGranite Hills Health Care. Savannah took care of my IV by replacing antibiotics every several hours, plus she made sure to check on me occasionally. She was sweet, professional and my favorite. Thank you so much for your kindness, Savannah. :-) Michelle is my other fave since she was very kind, thorough, professional and a sweet lady. Michelle specifically handled my discharge. When I wanted to leave sooner than was expected, Michelle sped up the process with no complaints. You're an awesome nurse, Michelle!

I have been here for almost 6 months helping my grandma. The staff is absolutely amazing!! The…read morefront desk are always on track of everyone's needs. The nurses are amazing. The head department and the staff come together and participate to do things for the facility. They keep the residents entertained. Lots of activity, celebration of every holiday and etc. Mary the activity staff is absolutely the best by keeping everyone on track.

My husband was taken to the ER and then discharged and transfered to an other senior assisted…read morefacility now I am trying to get all his belongings and first they tell me it was all put in the social workers office and then when we go to pick it up they say he took it all with him. No way did he go to the emergency room with a large suitcase senior living facility. I want to file a formal complaint because they have everything he owed.