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    Avon Pet Wellness Clinic

    3.0 (2 reviews)
    Closed 7:00 am - 6:00 pm
    Updated 2 months ago

    Services - Avon Pet Wellness Clinic

    Dental care

    Dental cleaning

    Euthanasia

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Spay or neuter

    Pet vaccinations

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    8 months ago

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    Sam W.

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    VCA Animal Hospital of Plainfield

    VCA Animal Hospital of Plainfield

    (25 reviews)

    Long story here, but I have an extremely anxious cat. The last time I took him here, they gave up…read moreon any shots outside of rabies and advised an all indoor cat didn't need to come in yearly. Fast forward a couple years, my cat had a night where he was in a lot of pain and we took him to the airport emergency vet (they did great, but dang that bill was high). Turns out, he likely has mega colon and they gave a few medications to help. Our cat massively improved. Yay! But, we contacted our primary vet (VCA) for assistance with an ongoing prescription for the medicine. First, they were very rude about our cats not being patients because we hadn't been to them in a while. Though, they advised us to come in less. Calling our cat a problem. So, I go to this check up just so they can prescribe the medicine that is already working. At the appointment, they are very rude about everything. My cat was due for a rabies vaccine and the tech essentially said if he bit him, they would have to cut off his head. So, I offer to scruff and hold my cat for the shots and stuff. But, anytime I asked questions they were really dismissive and rude. They also left the room without helping me get him back in the crate. Then, we get to checkout and they give me a paper on how to order his medicine home delivery through their app. I asked questions on pricing and how it worked and got told it was super easy and I would see it in the app. I go home and set up an account where no prescriptions show, though they said it would. I call back and they say they will figure it out. They call back to get my card info over the phone, but don't have any pricing for me. They say they will get pricing and call me back by end of day. They didn't call back that day. So, the next day I get a call that they don't think my cat needs the two prescriptions and just to keep doing an over the counter medicine. I said, no he has massively improved on the current routine and the entire reason I went in was to get prescribed what he needs. Which they agreed at the appointment was the right medication! I ask for a paper prescription I can go get filled somewhere else, they again say they will call me back. Now, this is my first time ever getting an ongoing medication for a pet. So, an entirely new process for me. I find online Chewy has a good system and affordable prices. I go to chewy and order where it has me select VCA to approve the medicine that requires a prescription. I called and left a voicemail asking they approve the prescription and I hope they do. But, working with this VET has been a nightmare. We were treated very poorly and they had no interest in helping my cat get what was needed. I highly suggest using someone else.

    When my Golden became acutely ill, despite her not being a patient at the clinic, the staff fit her…read morein early the morning after I called. The whole staff was extremely attentive and caring. Doctor Puterbaugh provided treatment that had a very positive and immediate effect. The doctor also made recommendations about testing that should be done. Unfortunately, the testing showed an almost certain terminal illness. The doctor took a good deal of time explaining the situation and answering all of my questions. Michaela also took time to speak to me on several occasions. I was able to have a few more months with my girl, to spoil her and spend time together. Earlier in the week when it was clear she could not go on, the staff at VCA, managed to clear time to see us. Everyone was incredibly caring and, even though I think they gave up their lunch hour to see us, took a tremendous amount of time to make my golden and I comfortable. It is difficult to express how much having caring people treating our best friends helps in difficult times. Thanks everyone at VCA

    Avon Pet Wellness Clinic - vet - Updated June 2026

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