I saw Dr. Garrett Morris, for about eight months, prior to my recent spinal surgery,…read more in the 8 months I can wholeheartedly say I will forever be thankful for him and the Stanford orthopedic clinic/team, for how caring, professional, outstanding, wonderful & they are very responsible & give so much respect, from medical assistants to nurses to the doctors to the surgery team every single person within the Stanford Health Care Valley Care system amazing and goes beyond and above for their patients. I had a very pleasant experience with Dr. Morris & Staff & they all loved my Frenchie whom was an ESA at the time last year. If you are hesitant don't be, you'll be in AMAZING CARE with Dr Morris & team!!!!! -Sincerely CARMEN GARCIA

The front office staff was pleasant but the doctor was very dismissive. He refused to address the…read moreproblem at hand. I broke my spine in two places and he told me to take Tylenol and ibuprofen for the pain. When I asked about other options since that doesn't work he just dismissed me the whole time. I will not return to this clinic. It's a shame that they have the Stanford name attached to them because they definitely don't deserve to be backed by them.

My husband was placed there for rehabilitation after back surgery. This facility was a combination…read moreof permanent residents and rehabilitation. There were residents with dementia. One lady yelled all day long. My husbands roommate was up all night with the lights on. So my husband was not able to sleep. The food was terrible. But the staff were very nice and helpful and it was clean. So if you need rehabilitation don't go here.

Stratford is responsible for my brothers death. My brother survived a 6 month stay at Stanford…read morehospital where he underwent several surgeries ,endured a heart attack, Coma, lots of complications I was told each week by a different Dr that I should get him to Hospice to which I would explain that I heard that same suggestion each week and each week the new Dr would call me and say what a miracle that he recovered from from the prior week. The answer was NO. My brother had compilations from his feeding tube. It was placed because he forgot how to chew and swallow. It happens a lot after a coma. The bad thing was when his stomach would fill with fluids and he would have to get it pumped out by surgery. I was told about every 3 months.. So when my brother was released to Stratford, He was excited to be out of the hospital but scared also. Soon enough I was not so sure. My stomach and intestines resulting from kidney Failure. He was the last sibling I had as there were 4 kids total with me being last and my brother the oldest at 64. It started with the dude new staff members. Never answering requests for certain foods, not giving him proper care by not cutting his 1 inch long nails, or bringing him what he requested to eat or showers etc. then the Dr . He would only see a Dr online video chat. The staff that would give him random pills from this Dr he spoke with. When my brother would get his pills he would say " What is this?" They would answer back very shortly and yell " Your Medicine!" With No regard to tell him what it was for. My Brother asked me repeatedly to get him help with his Social Security and each time I would go up to the counter and request help for him. Not once would they. Also the director would always want to do a lengthy questionnaire for my brother regarding end of life and I would always tell her to let him fill it out and help him. It wasn't my business as he was getting better by the day. He started to go grocery shopping and I would take him. He hated their food and started buying his own. His stomach was really hurting him one day and I asked if they had asked or said anything about getting it drained. It was getting quite large in the belly area. He had no clue what I was talking about. I went to the front desk and let them know what was happening. It was poison for my brother. They called 911 that night and my brother went into emergency surgery . He stayed in hospital for 4 days before returning to Stratford.. I was very surprised they were not aware of it again. My brother couldn't quite walk on his own and asked for therapy one day along with me he was told it's not covered by insurance. He was bedridden. His clothes were always missing also. I Was busy around Xmas an ZNew Years day. Do We and had only taken him shopping for groceries and was felling pretty bad. I was heading out of town when he called me and said his stomach was hurting once again. It was filling up fast. He said he would let staff know. The next day I was headed to Reno for New Year's Eve. I called my brother and asked how things were going, he said his stomach was terrible. I asked if I should take him to hospital as an ambulance was not covered per the manager there at Stratford. My brother said "No, the staff said they would get him to hospital. I asked that he call me the next day for update. He agreed. 5 days later on Dec 31st my phone rang and it was Bebe the Director at Stratford, she said my brother was not responsive. I asked where he was as I was suprised she was calling me. She replied he was at Stratford. I said WHAT? He should have been in hospital as of 5 days earlier. She called me back and said she had no record of that request. I then told her I was coming to Stratford and to not touch any of his stuff. I got a call from Hospital telling me there was nothing they could do. It would require surgery I was told a few hours later on New Years Day that he passed. I kept getting calls from BeBe the director asking if he passed. It was very rude. I did let her know I was coming to retrieve his items. I wanted to see how much food he had eaten. I asked Bebe to please leave his area alone. I wanted to know how he left it a week solid. She assured me she would wait until I got there. Once I arrived, nothing was left. Everything was tossed. . I spoke to someone who said he was in pain and slept in his bed the entire time. No one checked on him. This person also was threatened by staff not to speak to me or he would e punished by his meds being held. Stratford killed my brother. They never did anything to help him. They ignored his request even for help with his social security benefits. He wanted to get outta there and would use those to help him. I will never forgive Raymond the front desk clerk or Be Be the director and the gal in charge of helping him with paperwork. I am upset she never raised a finger to help him.

Jamie has been awesome to work with, she gets me in quickly and identifies my issues quickly and…read morehelps resolve them comfortably. I'm a professional rider and she understands athletes and what we need to keep performing! Highly recommend her for any of your chiropractic needs!

Highly recommend. I needed a day-of appointment for a spasm in my lower back/hip - I could not sit…read morecomfortably and was in quite a bit of pain. Dr. Jamie Shortz immediately put me at ease. She is so friendly and relaxed. After the routine questions, she quickly found the misalignment in my lower back and the pinched muscle in my hip. She explained everything as she worked, and gave me recommendations for moving forward. I walked out feeling much better and able to sit comfortably again! Thank you!

The exercises James and Hannah introduced have helped in ways beyond just relieving my pain…read more Before I got referred here, a hip specialist turned me away saying there was nothing he could do to help. Needless to say it was such a relief to find an uplifting team who are extremely competent at helping.

There aren't a lot of places in my neighborhood that take my insurance. My primary doctor didn't…read moreknow anyone to refer me to and suggested I call around then to let her know who I found so she could get a referral sent on and approved. That process didn't sit well with me because I would rather be asking what kind of care they can provide for me and if they can help me with my shoulder vs if they take my insurance. That said, thank goodness my orthopedic surgeon knew who to refer me to. VibrantCare!! James is amazing! Knowledgeable, professional and friendly. I have been seeing him for over 2 months and have seen excellent progress with my frozen shoulder. I have seen a few PTs in my life but James is my favorite thus far. He doesn't just give you exercises then walk away. He talks to you about your progress, answers questions, and spends quality time with you. I wish there were 2 of James in that office. The exercises are totally doable. He shows you what to do and how many times you do them for. They use an app for your phone to make t easy for to refer to the exercises, and it comes with videos so you are guided along throughout your care. Ana at the front desk is also awesome! She assists with the exercises to get you started while James is with a client. She is also knowledgeable and professional. What I like about Ana is she will advocate for you to receive care. There was a hiccup with my insurance as far as extending the number of visits to continue my progress, but Ana stayed on top it to get my authorization approved and get me back on track with my appointments so as not to have a lapse in treatment. Their service is not about how many people they can fit in an hour and the PT bounces around to different patients. Nope. That is not VibrantCare. They spend personal time with each client during their entire appointment tine. That's care quality! I only wish there were more Jameses at this office. Thank you VibrantCare!

I am extremely disappointed with my experience at this clinic regarding a promised refund of…read more$1,174. On February12, we saw Dr Nathaniel Gamsky. We were scheduled to have a procedure completed and a payment was collected. On February 17, we had a change of heart and cancelled said procedure. I was clearly told that the refund would be processed, yet it is now June and I still have not received the money or a clear explanation for the delay. Over the past several months, communication has been inconsistent and unprofessional. I have had to repeatedly follow up for updates, only to receive vague responses or no resolution at all. A medical clinic should operate with integrity, transparency, and accountability, especially when handling patients' finances. While the staff may have initially appeared helpful, failing to honor a promised refund for this long is unacceptable. I would strongly encourage anyone considering this clinic to carefully review financial policies and documentation before making payments. As far as communication, I am very disappointed with the level of communication and professionalism from this clinic. Since February, I have called on seven different occasions and left multiple voicemails requesting a call back from the manager regarding my unresolved refund issue. To this day, I have not received a single response. Management ignoring repeated attempts to communicate with patients is unacceptable, especially when it involves a significant amount of money owed. I expected better customer service, accountability, and transparency from a professional medical office. I hope the clinic takes responsibility and resolves this matter promptly.

Great Doctor, But Billing Practices & Staff Are a Serious Problem…read more The doctor himself is excellent--but unfortunately the experience is overshadowed by everything else. This office's billing practices are deeply concerning. The doctor is in-network, yet they use two different NPIs: * 1760410625 (given to patients - appears out-of-network) * 1154401941 (used for billing under BASS Medical Group - in-network) This creates confusion about coverage and raises serious questions about how claims are being represented to insurers. They also push a "health data plan" fee that has increased every year--from $135 in 2022 to $287 now--with no clear explanation of what patients are actually receiving. There was no meaningful advance notice of these increases. The doctors are also the owners/founders of the Well Brain platform, which is run out of the lower floor of their Pleasant Hill office--making the mandatory "data plan" fee even more questionable. The biggest issue is the staff. They are consistently rude, abrasive, and poorly managed, and when you question fees or decline to pay, the behavior becomes coercive and hostile. It feels like patients are being pressured rather than cared for. What makes this worse is that many patients rely on pain management and are already struggling financially--this kind of pressure and unclear billing is especially harmful. If you're dealing with this: * Report concerns to Centers for Medicare & Medicaid Services, the Medical Board of California, or the California Department of Managed Health Care * Email BASS Medical Group's Performance Management Team at performanceimprovment@bassmedicalgroup.com -- this was the only thing that stopped the harassment in my case Patients deserve transparency and respect--not conflicting NPIs, surprise fee increases, and pressure tactics. Do not sign anything you are not comfortable with, and get all NPIs, fees, and network status in writing before agreeing to care.

Very disappointed with Dr. Stompro and don't trust him with your face !!!!!!!!!!!…read more My two surgeries ( second one for a full prize also - was redo and fixing his previous job) eyelid surgery ( very unsuccessful ) and second one was the same with a brow lift with no result . I still have very saggy eyelid and redness after more than1.5 years . The scares are still noticeble I am looking for a good doctor now to fix his "number 1 plastic surgeon job " Don't read the reviews on their website _ they don't show unhappy customers reviews....

Very disappointed with Dr. Stompro because I had heard good things about his work. A friend had…read moreeyelid surgery with him and very disappointed of the outcome because one eye did not come out correctly, she complained about it and was given all kind of excuses that don't make sense, they finally settled on redoing it again but at the end she chickened out afraid he would leave her worse and did not go through with it, besides he was going to charge her again for the redo which was his fault (very unfair), not to mentioned they charged additional for meds that are supposed to go with the procedure and the original estimate, not to mentioned she had complications because his team did not send medications to the pharmacy on time and never followed up with her to see how she was doing, very, very unhappy. His team makes you feel you are a bother......:(.............needless to say would not recommend him again.

Dr Boyd is extremely knowledgable & thorough. Since she has been an athlete her whole life, she…read moreunderstands how important it is to anyone participating in sports to resolve the injury & get back in the game.

I cannot recommend Dr. Boyd enough. My son who is a freshman football player for Harvard, came to…read moresee Dr. Boyd with a pain in his lower abdomen. Not only was she kind, knowledgable and detailed, she also took the time to make some follow - up calls.

I recommend Dr Ramos as one of the best podiatrists in the Trivalley. I tried a few in Pleasanton…read moreand I find Dr Ramos the only podiatrist that has expertise and bedside manners. She treated my nails and everything is fine now. I went to a dermatologist but only Dr Ramos provided the best approach and I don't have nail nor fasciitis issues for a few a years now.

Professional, friendly, and I'm seeing real improvement with eliminating fungus on my toe nails!read more

This is the office building for women breast imaging and a few doctors for orthopedic surgeon …read more It has big windows and lots of chair for patients and family to sit and wait . Nice restrooms upstairs and downstairs. Staffs are friendly and helpful . There is an elevator inside even it is a two story building . To make an appointment may take a few weeks to month ( especially if you are new patient) . I think it is worth the wait . I saw Dr. Joshua Richards for hand therapy. He is a wonderful doctor . ‍

Was referred here for my carpal tunnel/trigger finger. Dr Cooke and her assistant Kathryn ate very…read moregood at their jobs! They listen, take care of younand respind to emails! My surgery went great and lucky me I get to go again for the other hand.

It was quite daunting to need a hip replacement, but Dr. Bradley made me feel confident in his…read moreabilities throughout the process. He is very quick to respond to concerns and is proficient in using the best available surgical methods to achieve exceptional results. He and his staff members are kind, compassionate, and skilled at their duties. I was actually referred to Dr. Bradley by a reputable spine surgeon. If you are looking for a capable orthopedic surgeon, I would highly recommend Dr. Alex Bradley.

It's been a year and I feel amazing and my life is back. No more pain and suffering and I am able…read moreto walk better from the operation you did.You're the best Dr I've met besides young and good looking .You gave me a meaningful life to be able to walk nicely and comfortably .Amillion thanks to you and wishing you forever happiness with loved ones God Bless and have a nice day always . From: Yolanda Mckeehan